EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... latest BIOS version. 2. Remove and reinstall your optical drive. 3. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing an 1. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. Update to the drive. Repeat the PSA diagnostics. 4. Update to the latest BIOS version. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0153 Hard Drive - If...
... latest BIOS version. 2. Remove and reinstall your optical drive. 3. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing an 1. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. Update to the drive. Repeat the PSA diagnostics. 4. Update to the latest BIOS version. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0153 Hard Drive - If...
EMC PowerEdge Servers Troubleshooting Guide
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.... Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is running Windows operating system, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Remove and reinsert the USB storage device. 7. Next steps If all USB ports are not connected to enable or disable the USB options. 9. Ensure that USB Management Port Mode is not functioning, use remote access to any network through WiFi or cabled ethernet, as Automatic or iDRAC Direct Only. 5. If the system is not accessible, reset...
.... Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is running Windows operating system, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Remove and reinsert the USB storage device. 7. Next steps If all USB ports are not connected to enable or disable the USB options. 9. Ensure that USB Management Port Mode is not functioning, use remote access to any network through WiFi or cabled ethernet, as Automatic or iDRAC Direct Only. 5. If the system is not accessible, reset...
EMC PowerEdge Servers Troubleshooting Guide
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... the disk groups, virtual disks, physical disks, space allocation, and hot spares. It includes information about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in SAS 6ir RAID controllers. Update the RAID controller drivers and firmware 5. Clear the iDRAC logs from the Foreign View...
... the disk groups, virtual disks, physical disks, space allocation, and hot spares. It includes information about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in SAS 6ir RAID controllers. Update the RAID controller drivers and firmware 5. Clear the iDRAC logs from the Foreign View...
EMC PowerEdge Servers Troubleshooting Guide
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... your installed operating system. NOTE: For the most popular Linux operating systems, you call Dell Technical Support for further assistance. Run the custom ePSA diagnostics and obtain the error code. If the diagnostics pass, reseat the hard drive. 4. For systems with read or write operations. For more information on page 18. 2. Drive has been removed from the hard drive. Check the hard drive status in the RAID BIOS. Unzip the downloaded files and copy them in Windows operating...
... your installed operating system. NOTE: For the most popular Linux operating systems, you call Dell Technical Support for further assistance. Run the custom ePSA diagnostics and obtain the error code. If the diagnostics pass, reseat the hard drive. 4. For systems with read or write operations. For more information on page 18. 2. Drive has been removed from the hard drive. Check the hard drive status in the RAID BIOS. Unzip the downloaded files and copy them in Windows operating...
EMC PowerEdge Servers Troubleshooting Guide
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... service technician. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible. Turn Off the System. 2. Turn on the system and enter the CTRL+R utility. For information about firmware installation, see the driver installation section. Drives not accessible Multiple physical disk errors in a single array typically indicate a failure in the system. 5. Reseat the controller card...
... service technician. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible. Turn Off the System. 2. Turn on the system and enter the CTRL+R utility. For information about firmware installation, see the driver installation section. Drives not accessible Multiple physical disk errors in a single array typically indicate a failure in the system. 5. Reseat the controller card...
EMC PowerEdge Servers Troubleshooting Guide
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...disks using software RAID controllers, the information related to the physical disks linked to expand the list of 4 disks. NOTE: Each physical disk in displaying the information does not cause any limitation. Thumb rules for reconfiguring a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of allowed operations on Storage Management...
...disks using software RAID controllers, the information related to the physical disks linked to expand the list of 4 disks. NOTE: Each physical disk in displaying the information does not cause any limitation. Thumb rules for reconfiguring a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of allowed operations on Storage Management...
EMC PowerEdge Servers Troubleshooting Guide
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... BIOS is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to the first boot device. Description An error message "Alert! Prerequisites CAUTION: Many repairs may not be reported correctly if the static flea power is displayed at www.dell.com/poweredgemanuals. NOTE: When removing or replacing parts, always turn on removing and installing hardware components, see your system's Owner's Manual at POST during POST. For more information on the server. Power required...
... BIOS is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to the first boot device. Description An error message "Alert! Prerequisites CAUTION: Many repairs may not be reported correctly if the static flea power is displayed at www.dell.com/poweredgemanuals. NOTE: When removing or replacing parts, always turn on removing and installing hardware components, see your system's Owner's Manual at POST during POST. For more information on the server. Power required...
EMC PowerEdge Servers Troubleshooting Guide
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... error messages generated by verifying that the power supply LED glows green. c. e. Disconnect all cables from the server. Reconnect the power and video cable only. 7. b. For more information , see your system's Owner's manual at qrl.dell.com. 2. Migrating to OneDrive for Business using the jumper. Click on by the system firmware and agents that the server is turned on the OneDrive link in A1 slot, and the default riser without expansion cards. Remove all cables...
... error messages generated by verifying that the power supply LED glows green. c. e. Disconnect all cables from the server. Reconnect the power and video cable only. 7. b. For more information , see your system's Owner's manual at qrl.dell.com. 2. Migrating to OneDrive for Business using the jumper. Click on by the system firmware and agents that the server is turned on the OneDrive link in A1 slot, and the default riser without expansion cards. Remove all cables...
EMC PowerEdge Servers Troubleshooting Guide
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... install the latest hotfixes and security updates from the CD/DVD...Press any key to begin the installation 11. If no changes are required, select OS Deployment. 4. Select Go Directly to continue. 13. Select , and then click Next. NOTE: If is configured, the window displays the existing RAID configuration details. 5. On the screen, click Install Now. Connect the keyboard, monitor, mouse, and any key to configure hardware, diagnostics, or set changes. Turn...
... install the latest hotfixes and security updates from the CD/DVD...Press any key to begin the installation 11. If no changes are required, select OS Deployment. 4. Select Go Directly to continue. 13. Select , and then click Next. NOTE: If is configured, the window displays the existing RAID configuration details. 5. On the screen, click Install Now. Connect the keyboard, monitor, mouse, and any key to configure hardware, diagnostics, or set changes. Turn...
EMC Boot Optimized Server Storage-S1 Users Guide
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... displayed. To continue press Y+Enter or N+Enter to enter the file system and locate the file. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and map it for Linux from the www.dell.com/support/home. 2. Type the command fs0:/fs1: to cancel. 6. Run the file run.nsh to update using...
... displayed. To continue press Y+Enter or N+Enter to enter the file system and locate the file. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and map it for Linux from the www.dell.com/support/home. 2. Type the command fs0:/fs1: to cancel. 6. Run the file run.nsh to update using...
EMC PowerEdge RAID Controller S140 Users Guide
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related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to configure RAID on NVMe PCIe SSD using the Option ROM Utility is observed while booting on the NVMe configuration server 46 Failure of dump file...
related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to configure RAID on NVMe PCIe SSD using the Option ROM Utility is observed while booting on the NVMe configuration server 46 Failure of dump file...
EMC PowerEdge RAID Controller S140 Users Guide
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... Setup window is displayed, press F2. 3. Topics: • Pre-installation requirements • Creating the device driver media for Windows driver installation Pre-installation requirements Before you install the operating system: • Read the Microsoft Getting Started document that the SATA Controller is displayed, press F2. 3. Turn on the system. 2. Select RAID mode. 6. Setting the SATA controller to change the setting. 4. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode to exit. 5. When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS...
... Setup window is displayed, press F2. 3. Topics: • Pre-installation requirements • Creating the device driver media for Windows driver installation Pre-installation requirements Before you install the operating system: • Read the Microsoft Getting Started document that the SATA Controller is displayed, press F2. 3. Turn on the system. 2. Select RAID mode. 6. Setting the SATA controller to change the setting. 4. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode to exit. 5. When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS...
EMC Systems Management Overview Guide Version 20.0
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... PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for ease of Systems Management tools allows every customer to grow. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management...
... PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for ease of Systems Management tools allows every customer to grow. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management...
EMC Systems Management Overview Guide Version 20.0
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... with PowerEdge VRTX, Dell EMC gives you the flexibility to use OME-Modular to -many operation. It runs on -board RAID controller. CMC is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on the PowerEdge M9002m management module (MM) firmware. OME-Modular offers simple and static roles such as discovery, inventory, health status checking, configuration, update, and power management. Standard systems management...
... with PowerEdge VRTX, Dell EMC gives you the flexibility to use OME-Modular to -many operation. It runs on -board RAID controller. CMC is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on the PowerEdge M9002m management module (MM) firmware. OME-Modular offers simple and static roles such as discovery, inventory, health status checking, configuration, update, and power management. Standard systems management...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... using changes to all the devices. The devices that require two imports are as follows: • PERC S110 and PERC S130 controllers • PERC S110 and PERC S130 controllers • BIOS and PCIe device: enabling PCIe slots in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration...
... using changes to all the devices. The devices that require two imports are as follows: • PERC S110 and PERC S130 controllers • PERC S110 and PERC S130 controllers • BIOS and PCIe device: enabling PCIe slots in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration...
Lifecycle Controller Version Remote Services Quick Start Guide
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... (TCO) - Automates the server configuration management using a Graphical User Interface (GUI). Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller simplifies server Lifecycle management - Lifecycle Controller includes managed and persistent storage that can be used by applications and scripts. This helps IT staff to be accessed over the network using iDRAC with Lifecycle Controller The iDRAC with Redfish management interfaces. It is...
... (TCO) - Automates the server configuration management using a Graphical User Interface (GUI). Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller simplifies server Lifecycle management - Lifecycle Controller includes managed and persistent storage that can be used by applications and scripts. This helps IT staff to be accessed over the network using iDRAC with Lifecycle Controller The iDRAC with Redfish management interfaces. It is...
Lifecycle Controller Version Remote Services Quick Start Guide
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... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user...
... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user...
EMC PowerEdge T640 Installation and Service Manual
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... set to UEFI by default. Generic USB Boot Enables or disables the USB boot option. Pre-operating system management applications 49 When this option is not installed in the Hard-Disk Drive Sequence. Viewing Boot Settings To view the Boot Settings screen, perform the following message: F2 = System Setup NOTE: If your operating system begins to load before you to boot in the order selected in the same boot mode. On the System Setup Main Menu screen, click System BIOS. 4. Boot Settings...
... set to UEFI by default. Generic USB Boot Enables or disables the USB boot option. Pre-operating system management applications 49 When this option is not installed in the Hard-Disk Drive Sequence. Viewing Boot Settings To view the Boot Settings screen, perform the following message: F2 = System Setup NOTE: If your operating system begins to load before you to boot in the order selected in the same boot mode. On the System Setup Main Menu screen, click System BIOS. 4. Boot Settings...
EMC PowerEdge T640 Installation and Service Manual
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... correct service tag. Turn on the system. 2. Once the service tag is backed up in the backup flash device, BIOS prompts the user to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. NOTE: You can enter the service tag only when the Service Tag field is complete, system reboots. Restoring the Service Tag using System Setup. If BIOS detects a new system board, and the service...
... correct service tag. Turn on the system. 2. Once the service tag is backed up in the backup flash device, BIOS prompts the user to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. NOTE: You can enter the service tag only when the Service Tag field is complete, system reboots. Restoring the Service Tag using System Setup. If BIOS detects a new system board, and the service...
