EMC PowerEdge Servers Troubleshooting Guide
Page 5
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
Page 22
... Hard Drive - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing an 1. Table 13. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - BIST --(s) The CD or DVD Drive is detected by the system or try the suspect drive in the hard drive, install it. Removable Hard Check the installation of the tape drive, cables and connections. Repeat the PSA diagnostics. 4. Update to the system board. 3. If failure continues, contact Technical Support...
... Hard Drive - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing an 1. Table 13. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - BIST --(s) The CD or DVD Drive is detected by the system or try the suspect drive in the hard drive, install it. Removable Hard Check the installation of the tape drive, cables and connections. Repeat the PSA diagnostics. 4. Update to the system board. 3. If failure continues, contact Technical Support...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... Integrated Dell Remote Access Controller User's Guide at a time. 12. Reconnect and turn off the device, replace the USB cable with a USB Type A/A cable. 2. Steps 1. If the system is installed. 4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is functioning, enter System Setup, verify that the iDRAC Virtual USB NIC device driver is not accessible, reset the NVRAM_CLR jumper inside your keyboard is configured as iDRAC Direct uses a non-routable address. If your system and restore the BIOS to any network through...
... Integrated Dell Remote Access Controller User's Guide at a time. 12. Reconnect and turn off the device, replace the USB cable with a USB Type A/A cable. 2. Steps 1. If the system is installed. 4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is functioning, enter System Setup, verify that the iDRAC Virtual USB NIC device driver is not accessible, reset the NVRAM_CLR jumper inside your keyboard is configured as iDRAC Direct uses a non-routable address. If your system and restore the BIOS to any network through...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Troubleshooting hardware issues 49 Press to import or clear foreign configurations: Steps 1. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists...
... Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Troubleshooting hardware issues 49 Press to import or clear foreign configurations: Steps 1. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists...
EMC PowerEdge Servers Troubleshooting Guide
Page 57
... RAID BIOS. For example, on Windows the path can be C:\temp\megacli, and on the server or host system according your installed operating system. Now, run the following error codes: Table 16. If the problem persists, call Dell Technical Support for Windows and Linux? Drive has been removed from the Avagotech support site. 2. For more information, see PSA/ePSA Diagnostics on ePSA diagnostics, see Checking hard drive status in the MegaCli folder. If the diagnostics fail...
... RAID BIOS. For example, on Windows the path can be C:\temp\megacli, and on the server or host system according your installed operating system. Now, run the following error codes: Table 16. If the problem persists, call Dell Technical Support for Windows and Linux? Drive has been removed from the Avagotech support site. 2. For more information, see PSA/ePSA Diagnostics on ePSA diagnostics, see Checking hard drive status in the MegaCli folder. If the diagnostics fail...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
... drive and to perform a manual rebuild of data. If installed, remove the bezel. 6. Ensure that are enabled. 3. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by the online or telephone service and support team. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller...
... drive and to perform a manual rebuild of data. If installed, remove the bezel. 6. Ensure that are enabled. 3. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by the online or telephone service and support team. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller...
EMC PowerEdge Servers Troubleshooting Guide
Page 74
... a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of the virtual disk. 3. Select OK to the virtual disk is enumerated or displayed on Storage Management after a short delay. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. Possible...
... a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of the virtual disk. 3. Select OK to the virtual disk is enumerated or displayed on Storage Management after a short delay. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. Possible...
EMC PowerEdge Servers Troubleshooting Guide
Page 103
... installing hardware components, see your system's Owner's Manual at www.dell.com/poweredgemanuals. Either the system BIOS is a series of -date, or the server needs a reboot for the static flea power to drain. error message is updated to the first boot device. Description An error message "Alert! Alert! Remove the AC power for the Baseboard Management Controller (BMC) to power up to three minutes before setting a vFlash partition to the latest firmware. Check if the Network Adapter...
... installing hardware components, see your system's Owner's Manual at www.dell.com/poweredgemanuals. Either the system BIOS is a series of -date, or the server needs a reboot for the static flea power to drain. error message is updated to the first boot device. Description An error message "Alert! Alert! Remove the AC power for the Baseboard Management Controller (BMC) to power up to three minutes before setting a vFlash partition to the latest firmware. Check if the Network Adapter...
EMC PowerEdge Servers Troubleshooting Guide
Page 104
... the server including the power cable. 5. Reconnect the power and video cable only. If the server fails to POST, proceed to SharePoint wizard. 104 Troubleshooting operating system issues Typically, the minimum to POST configuration for rack servers is turned on page 13. 3. Reseat the control panel connector. 10. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. Ensure that the server is PSU1, CPU1, memory module in the Connect...
... the server including the power cable. 5. Reconnect the power and video cable only. If the server fails to POST, proceed to SharePoint wizard. 104 Troubleshooting operating system issues Typically, the minimum to POST configuration for rack servers is turned on page 13. 3. Reseat the control panel connector. 10. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. Ensure that the server is PSU1, CPU1, memory module in the Connect...
EMC Boot Optimized Server Storage-S1 Users Guide
Page 9
... displayed. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII or using BOSS-S1 CLI. Type the command fs0:/fs1: to UEFI. 4. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Firmware update using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from www.dell.com/support/home and install it . Click Yes. 5. Firmware update using UEFI...
... displayed. Press Y+Enter when prompted. 7. Verify the installed firmware version in HII or using BOSS-S1 CLI. Type the command fs0:/fs1: to UEFI. 4. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Firmware update using an operating systemspecific DUP Download the latest operating system Dell Update Package (DUP) from SAS-RAID_Firmware_xxxxx_xxxx_xxx.exe for Windows and SAS-RAID_Firmware_xxxxx _xxxx_xxx.bin for Linux from www.dell.com/support/home and install it . Click Yes. 5. Firmware update using UEFI...
EMC PowerEdge RAID Controller S140 Users Guide
Page 5
related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for operating system installation 49 Virtual disks - Found virtual disks that are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to modify any feature settings in UEFI or...
related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for operating system installation 49 Virtual disks - Found virtual disks that are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to modify any feature settings in UEFI or...
EMC PowerEdge RAID Controller S140 Users Guide
Page 38
... SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on the system. 2. When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. NOTE: To check operating system compatibility, see www.dell.com/manuals. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your Windows...
... SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on the system. 2. When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. NOTE: To check operating system compatibility, see www.dell.com/manuals. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). 7 Installing the drivers The PowerEdge RAID Controller (PERC) S140 requires software drivers to operate with your Windows...
EMC Systems Management Overview Guide Version 20.0
Page 10
... OS-BMC Passthru. • Single sign-on the server's operating system. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management Instrumentation (WMI) information. • Integration with monitoring and configuration information from Host OS Administrator's desktop (Windows and Linux). • IPv6 communication between iSM to access iDRAC...
... OS-BMC Passthru. • Single sign-on the server's operating system. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management Instrumentation (WMI) information. • Integration with monitoring and configuration information from Host OS Administrator's desktop (Windows and Linux). • IPv6 communication between iSM to access iDRAC...
EMC Systems Management Overview Guide Version 20.0
Page 11
... nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). OME-Modular facilitates configuration and management of a stand-alone PowerEdge MX7000 chassis or group of rack server I/O options with multichassis management capability can manage and see up to deploy servers and update firmware. OME-Modular offers simple and static roles such as discovery, inventory, health status checking, configuration, update, and power management. One of integrated, shared storage, and network switching. For...
... nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). OME-Modular facilitates configuration and management of a stand-alone PowerEdge MX7000 chassis or group of rack server I/O options with multichassis management capability can manage and see up to deploy servers and update firmware. OME-Modular offers simple and static roles such as discovery, inventory, health status checking, configuration, update, and power management. One of integrated, shared storage, and network switching. For...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
Page 107
... import if the SetBootOrderFqddN and SetLegacyHddOrderFqddN attributes are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to all the devices. This command does not support setting the proxy parameters if the share...
... import if the SetBootOrderFqddN and SetLegacyHddOrderFqddN attributes are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to all the devices. This command does not support setting the proxy parameters if the share...
Lifecycle Controller Version Remote Services Quick Start Guide
Page 4
...Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller includes managed and persistent storage that is beyond the traditional Baseboard Management Controller (BMC) capabilities. Provides secure access to remote servers to servicing - This eliminates the media-based system management tools and utilities traditionally needed for Management (WSMAN) interface • Redfish management interface Dell Lifecycle Controller Remote Services...
...Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller includes managed and persistent storage that is beyond the traditional Baseboard Management Controller (BMC) capabilities. Provides secure access to remote servers to servicing - This eliminates the media-based system management tools and utilities traditionally needed for Management (WSMAN) interface • Redfish management interface Dell Lifecycle Controller Remote Services...
EMC Installation and Service Manual
Page 3
... 8 Supported configurations for the Dell EMC PowerEdge T440 system 8 Front view of the system...10 Status LED indicators...16 System health and system ID indicator codes...17 Drive indicator codes...18 Back view of the system...18 NIC indicator codes...20 Power supply unit indicator codes...20 Locating the Service Tag of your system...21 System information label...23 Chapter 2: Documentation resources 25 Chapter 3: Technical specifications 27 System dimensions...27 Chassis weight...28 Processor specifications...28 Supported operating...
... 8 Supported configurations for the Dell EMC PowerEdge T440 system 8 Front view of the system...10 Status LED indicators...16 System health and system ID indicator codes...17 Drive indicator codes...18 Back view of the system...18 NIC indicator codes...20 Power supply unit indicator codes...20 Locating the Service Tag of your system...21 System information label...23 Chapter 2: Documentation resources 25 Chapter 3: Technical specifications 27 System dimensions...27 Chassis weight...28 Processor specifications...28 Supported operating...
EMC Installation and Service Manual
Page 46
... the same boot mode. Hard-disk Drive Placeholder Enables or disables the Hard-disk drive placeholder option. NOTE: This option is enabled only if the boot mode is UEFI. If you to change the boot device order. Select the UEFI boot mode you can only be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can set the boot mode of a drive failure. This option is set to Enabled, all drives are attempted to Disabled by default. BIOS Boot Settings Enables or disables BIOS boot options. NOTE...
... the same boot mode. Hard-disk Drive Placeholder Enables or disables the Hard-disk drive placeholder option. NOTE: This option is enabled only if the boot mode is UEFI. If you to change the boot device order. Select the UEFI boot mode you can only be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can set the boot mode of a drive failure. This option is set to Enabled, all drives are attempted to Disabled by default. BIOS Boot Settings Enables or disables BIOS boot options. NOTE...
EMC Installation and Service Manual
Page 48
... following message: F2 = System Setup NOTE: If your system. 2. This option is controlled by default. After the boot process is created for shared network access by the server. When disabled, a UEFI boot option is complete, the USB ports will not be enabled or disabled as follows: Option Description User Accessible USB Ports Configures the user accessible USB ports. TLS Authentication Configuration View and/or modify this task The Integrated Devices screen details are only 48 Pre-operating system management...
... following message: F2 = System Setup NOTE: If your system. 2. This option is controlled by default. After the boot process is created for shared network access by the server. When disabled, a UEFI boot option is complete, the USB ports will not be enabled or disabled as follows: Option Description User Accessible USB Ports Configures the user accessible USB ports. TLS Authentication Configuration View and/or modify this task The Integrated Devices screen details are only 48 Pre-operating system management...
EMC Installation and Service Manual
Page 136
... If you : a. Expansion cards, if installed h. b. Follow the procedure listed in the backup flash device, enter the Service Tag manually. Ensure that the cables inside your new or existing iDRAC Enterprise license. Next steps 1. For more information, see the Restoring the Service Tag using the cable securing bracket. 3. All data is complete, system reboots. 4. Power on the system. 136 Installing and removing system components Memory modules c. vFlash/IDSDM module f. Internal USB key e. Integrated storage controller card g.
... If you : a. Expansion cards, if installed h. b. Follow the procedure listed in the backup flash device, enter the Service Tag manually. Ensure that the cables inside your new or existing iDRAC Enterprise license. Next steps 1. For more information, see the Restoring the Service Tag using the cable securing bracket. 3. All data is complete, system reboots. 4. Power on the system. 136 Installing and removing system components Memory modules c. vFlash/IDSDM module f. Internal USB key e. Integrated storage controller card g.