EMC PowerEdge Servers Troubleshooting Guide
Page 4
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 7
... for your system includes a bezel. • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble ... your system. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is intended primarily for a DC ...
... for your system includes a bezel. • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble ... your system. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is intended primarily for a DC ...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
...your system, see the Getting Started Guide document that is shipped with your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about updating drivers and firmware, see the Attribute Registry Guide. On the Product Support page, click Manuals & documents. ... iDRAC property database group and object descriptions, see the Methods to iDRAC, and managing your rack solution. www.dell.com/support/drivers For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the...
...your system, see the Getting Started Guide document that is shipped with your system remotely, see the Integrated Dell Remote Access Controller User's Guide. For information about updating drivers and firmware, see the Attribute Registry Guide. On the Product Support page, click Manuals & documents. ... iDRAC property database group and object descriptions, see the Methods to iDRAC, and managing your rack solution. www.dell.com/support/drivers For information about understanding Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the...
EMC PowerEdge Servers Troubleshooting Guide
Page 11
... solid Indicates that the system ID mode is experiencing a fault. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is turned off , restart the system. Press the iDRAC Quick Sync 2 button to... is healthy and system ID mode is turned on , reseat the left control panel of your system. Corrective action Restart the system. Update any required drivers for specific error message.
... solid Indicates that the system ID mode is experiencing a fault. For information about the supported PCIe cards, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is turned off , restart the system. Press the iDRAC Quick Sync 2 button to... is healthy and system ID mode is turned on , reseat the left control panel of your system. Corrective action Restart the system. Update any required drivers for specific error message.
EMC PowerEdge Servers Troubleshooting Guide
Page 29
...Please check nothing is indicated in the connectors. 3. Repeat the PSA diagnostics. 4. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Errors include Register test failed or ...version. 2. Update to the latest BIOS/ may not be an issue with the system board, temperature sensor, or cooling fan. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan -
...Please check nothing is indicated in the connectors. 3. Repeat the PSA diagnostics. 4. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Errors include Register test failed or ...version. 2. Update to the latest BIOS/ may not be an issue with the system board, temperature sensor, or cooling fan. Driver The Network (Ethernet) device version [x] outdated. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan -
EMC PowerEdge Servers Troubleshooting Guide
Page 40
..., replace the USB cable with a different USB storage device. Troubleshooting iDRAC Direct - Verify that the iDRAC Virtual USB NIC device driver is installed. 4. Laptop connection For information about USB laptop connection and system configuration, see the Getting help section. If the laptop...or cabled ethernet, as Automatic or iDRAC Direct Only. 3. For more information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Steps 1. On the iDRAC Settings Utility screen, ensure that USB Management ...
..., replace the USB cable with a different USB storage device. Troubleshooting iDRAC Direct - Verify that the iDRAC Virtual USB NIC device driver is installed. 4. Laptop connection For information about USB laptop connection and system configuration, see the Getting help section. If the laptop...or cabled ethernet, as Automatic or iDRAC Direct Only. 3. For more information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Steps 1. On the iDRAC Settings Utility screen, ensure that USB Management ...
EMC PowerEdge Servers Troubleshooting Guide
Page 41
... teaming on the Integrated Devices screen. 6. Ensure that all the NICs and switches on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are bound. Troubleshooting ... link indicator does not glow, the cable connected might be disengaged. • If the activity indicator does not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 For information about how to the same data transmission...
... teaming on the Integrated Devices screen. 6. Ensure that all the NICs and switches on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. Next steps If the problem persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are bound. Troubleshooting ... link indicator does not glow, the cable connected might be disengaged. • If the activity indicator does not glow, the network driver files might be done by the online or telephone service and Troubleshooting hardware issues 41 For information about how to the same data transmission...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
...format as configurations on the VD Mgmt screen. Read and follow the safety instructions that you download and install the latest BIOS, drivers, and systems management firmware on those disks is displayed in your product. See the Using system diagnostics section. 2. Install the system... see the Getting help section. 14. Run the appropriate diagnostic test. If the problem persists, see the Downloading the drivers and firmware topic. Solution: Dell EMC recommends that are compliant with your product documentation, or as disk groups, virtual disks, physical disks, space allocation, ...
...format as configurations on the VD Mgmt screen. Read and follow the safety instructions that you download and install the latest BIOS, drivers, and systems management firmware on those disks is displayed in your product. See the Using system diagnostics section. 2. Install the system... see the Getting help section. 14. Run the appropriate diagnostic test. If the problem persists, see the Downloading the drivers and firmware topic. Solution: Dell EMC recommends that are compliant with your product documentation, or as disk groups, virtual disks, physical disks, space allocation, ...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... and then press . Solution:To fix the issue, perform the following steps to the RAID controller or clear the existing configuration. Update the RAID controller drivers and firmware 5. Troubleshooting hardware issues 49 Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the...
... and then press . Solution:To fix the issue, perform the following steps to the RAID controller or clear the existing configuration. Update the RAID controller drivers and firmware 5. Troubleshooting hardware issues 49 Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the...
EMC PowerEdge Servers Troubleshooting Guide
Page 52
... import the virtual disk, or discard the cache. See, Rebuild. 3. The list of date adn results in these cases. 52 Troubleshooting hardware issues See, Downloading drivers and firmware. Offline or missing virtual drives with preserved cache. For the steps used to highlight an available physical disk. 5. Press any key to import...
... import the virtual disk, or discard the cache. See, Rebuild. 3. The list of date adn results in these cases. 52 Troubleshooting hardware issues See, Downloading drivers and firmware. Offline or missing virtual drives with preserved cache. For the steps used to highlight an available physical disk. 5. Press any key to import...
EMC PowerEdge Servers Troubleshooting Guide
Page 54
... that are connected correctly. Run the appropriate diagnostic test. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to prevent electrostatic discharge. Ensure that the controller is working correctly. Steps...to the operating system. 3. Before you proceed, back up all the power cables. 3. Damage due to ensure that the needed device drivers for the RAID array. Steps 1. If your system has a RAID controller and your hard drives are configured correctly for your warranty....
... that are connected correctly. Run the appropriate diagnostic test. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to prevent electrostatic discharge. Ensure that the controller is working correctly. Steps...to the operating system. 3. Before you proceed, back up all the power cables. 3. Damage due to ensure that the needed device drivers for the RAID array. Steps 1. If your system has a RAID controller and your hard drives are configured correctly for your warranty....
EMC PowerEdge Servers Troubleshooting Guide
Page 58
...disconnect the system from the electrical outlet. 5. Next steps If the problem persists, see the Firmware section. For information about driver installation, see the driver installation section. or and either import or clear the foreign configuration. 6. If the virtual disk has gone directly to the Offline... repairs may only be done by your product documentation, or as failed. Read and follow the safety instructions that is not authorized by Dell is imported. Steps 1. Remove the system cover. 7. You can recover the virtual disk after the configuration is not covered by a ...
...disconnect the system from the electrical outlet. 5. Next steps If the problem persists, see the Firmware section. For information about driver installation, see the driver installation section. or and either import or clear the foreign configuration. 6. If the virtual disk has gone directly to the Offline... repairs may only be done by your product documentation, or as failed. Read and follow the safety instructions that is not authorized by Dell is imported. Steps 1. Remove the system cover. 7. You can recover the virtual disk after the configuration is not covered by a ...
EMC PowerEdge Servers Troubleshooting Guide
Page 59
... and attached peripherals. 6. Swap the AC power cable with your warranty. Read and follow the safety instructions that is not authorized by Dell is properly installed: a. Use a different tape cartridge. 2. Read and follow the safety instructions that are configured correctly. Steps 1. d.... shipped with a known-good power cable. Damage due to ensure that the device drivers for more information, see the Getting help section. For more information about device drivers. 3. You should only perform troubleshooting and simple repairs as authorized in your product ...
... and attached peripherals. 6. Swap the AC power cable with your warranty. Read and follow the safety instructions that is not authorized by Dell is properly installed: a. Use a different tape cartridge. 2. Read and follow the safety instructions that are configured correctly. Steps 1. d.... shipped with a known-good power cable. Damage due to ensure that the device drivers for more information, see the Getting help section. For more information about device drivers. 3. You should only perform troubleshooting and simple repairs as authorized in your product ...
EMC PowerEdge Servers Troubleshooting Guide
Page 81
...Enter to the latest version. An X displays next to access the Ctrl Mgmt menu screen. 2. The alarm is enabled. Update the controller driver version. 2. Restart the system. Create one or more information on -board alarm tone. You can result in unexpected behavior including data loss... disks. Back up your Linux operating system limits the virtual disk size to 1TB, the virtual disk size depends on Dell's 13th generation of whether your data. 2. Irrespective of PowerEdge servers Workaround: Steps 1. Clear the ESM logs. 3. Delete the virtual disk. 3. Press Ctrl+N to Enable Alarm....
...Enter to the latest version. An X displays next to access the Ctrl Mgmt menu screen. 2. The alarm is enabled. Update the controller driver version. 2. Restart the system. Create one or more information on -board alarm tone. You can result in unexpected behavior including data loss... disks. Back up your Linux operating system limits the virtual disk size to 1TB, the virtual disk size depends on Dell's 13th generation of whether your data. 2. Irrespective of PowerEdge servers Workaround: Steps 1. Clear the ESM logs. 3. Delete the virtual disk. 3. Press Ctrl+N to Enable Alarm....
EMC PowerEdge Servers Troubleshooting Guide
Page 82
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
...: VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages...
EMC PowerEdge Servers Troubleshooting Guide
Page 86
...storage sled on hardware configurations Reseating SAS IOM/ storage sled on the array. Perform a Full Initialization of potential problems. Contact Dell Technical Support with shared storage and multi path enabled, results in production. Perform a Check Consistency on the following hardware configurations, ...the machine is not possible to prevent all fans are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and ...
...storage sled on hardware configurations Reseating SAS IOM/ storage sled on the array. Perform a Full Initialization of potential problems. Contact Dell Technical Support with shared storage and multi path enabled, results in production. Perform a Check Consistency on the following hardware configurations, ...the machine is not possible to prevent all fans are : • Update drivers and firmware on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and ...
EMC PowerEdge Servers Troubleshooting Guide
Page 88
...How do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and ... On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...
...How do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and ... On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...
EMC PowerEdge Servers Troubleshooting Guide
Page 93
...can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Dell Lifecycle controller. NOTE: Make sure that are part of the lower-level ...site. The Check Alert Log link is in a non-RAID mode. • Select a storage controller. For more information, see the Dell EMC OpenManage Software Support Matrix available on the Storage Dashboard displays a Warning or Critical status, perform the following actions to investigate the cause: ...
...can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the Dell Lifecycle controller. NOTE: Make sure that are part of the lower-level ...site. The Check Alert Log link is in a non-RAID mode. • Select a storage controller. For more information, see the Dell EMC OpenManage Software Support Matrix available on the Storage Dashboard displays a Warning or Critical status, perform the following actions to investigate the cause: ...