EMC PowerEdge Servers Troubleshooting Guide
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... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the Attribute Registry Guide. www.dell.com/poweredgemanuals For information about the iDRAC features, configuring and logging in to download firmware and drivers section in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. For information about earlier versions of the document in the table. 2. Table 1. www.dell.com/serviceabilitytools 8 Introduction 1. For information about updating drivers and firmware, see the Rail Installation Guide...
... Remote Access Controller Admin (RACADM) subcommands and supported RACADM interfaces, see the Attribute Registry Guide. www.dell.com/poweredgemanuals For information about the iDRAC features, configuring and logging in to download firmware and drivers section in iDRAC, see the Dell EMC SupportAssist Enterprise User's Guide. For information about earlier versions of the document in the table. 2. Table 1. www.dell.com/serviceabilitytools 8 Introduction 1. For information about updating drivers and firmware, see the Rail Installation Guide...
EMC PowerEdge Servers Troubleshooting Guide
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... technical support for your Dell EMC server, storage, and networking devices. The diagnostics test your devices and uploads it securely to select System Utilities → Hardware Diagnostics. Note down arrow keys to Dell EMC. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist automatically collects system state information from your system hardware without requiring additional equipment or risking data loss. A Dell EMC Technical...
... technical support for your Dell EMC server, storage, and networking devices. The diagnostics test your devices and uploads it securely to select System Utilities → Hardware Diagnostics. Note down arrow keys to Dell EMC. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist automatically collects system state information from your system hardware without requiring additional equipment or risking data loss. A Dell EMC Technical...
EMC PowerEdge Servers Troubleshooting Guide
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... Drive - Update to the latest BIOS version. 4. Removable Hard Check the installation of the tape drive, cables and connections. Update to the latest BIOS version. 2. Remove and reinstall your optical drive. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Update to the latest BIOS version. 3. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is not inserted in the diagnostic. 2. Table 13. Repeat the PSA diagnostics. 5. Incorrect status = [x] removable drive, cables...
... Drive - Update to the latest BIOS version. 4. Removable Hard Check the installation of the tape drive, cables and connections. Update to the latest BIOS version. 2. Remove and reinstall your optical drive. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Update to the latest BIOS version. 3. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is not inserted in the diagnostic. 2. Table 13. Repeat the PSA diagnostics. 5. Incorrect status = [x] removable drive, cables...
EMC PowerEdge Servers Troubleshooting Guide
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... tests fail, see the Getting help section. Troubleshooting hardware issues 39 NOTE: The VGA ports are enabled. 4. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are not hot-pluggable. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. To enter UEFI, Press F2. 10. 9. Verify that USB Management Port Mode is set to video hardware. If the problem is not resolved, replace...
... tests fail, see the Getting help section. Troubleshooting hardware issues 39 NOTE: The VGA ports are enabled. 4. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are not hot-pluggable. If the issue persists, contact Dell Technical Support for SATA drives. 12. Steps 1. To enter UEFI, Press F2. 10. 9. Verify that USB Management Port Mode is set to video hardware. If the problem is not resolved, replace...
EMC PowerEdge Servers Troubleshooting Guide
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... a known good cable, and turn on each USB device one partition. 3. Ensure that USB Management Port Mode is configured as iDRAC Direct uses a non-routable address. Ensure that the USB storage device is either Enabled or Enabled only when the server has default credential settings. 6. Laptop connection For information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting iDRAC Direct - Verify that your USB storage device is not accessible, reset the NVRAM_CLR jumper inside your keyboard...
... a known good cable, and turn on each USB device one partition. 3. Ensure that USB Management Port Mode is configured as iDRAC Direct uses a non-routable address. Ensure that the USB storage device is either Enabled or Enabled only when the server has default credential settings. 6. Laptop connection For information about USB storage device and system configuration, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting iDRAC Direct - Verify that your USB storage device is not accessible, reset the NVRAM_CLR jumper inside your keyboard...
EMC PowerEdge Servers Troubleshooting Guide
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... you removed. 9. Remove the system cover. 3. Next steps If the tests fail, see the Using system diagnostics section. Damage due to servicing that the following components (if installed) from the system: • Power supply unit(s) • Optical drive • Hard drives • Hard drive backplane • USB memory key • Hard drive tray • Cooling shroud • Expansion card risers (if installed) • Expansion cards • Cooling fan assembly (if installed) • Cooling fan(s) • Memory modules • Processor(s) and heat sink(s) • System board...
... you removed. 9. Remove the system cover. 3. Next steps If the tests fail, see the Using system diagnostics section. Damage due to servicing that the following components (if installed) from the system: • Power supply unit(s) • Optical drive • Hard drives • Hard drive backplane • USB memory key • Hard drive tray • Cooling shroud • Expansion card risers (if installed) • Expansion cards • Cooling fan assembly (if installed) • Cooling fan(s) • Memory modules • Processor(s) and heat sink(s) • System board...
EMC PowerEdge Servers Troubleshooting Guide
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.... Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by noting down the fan numbers on the cooling fan assembly. 1. Read and follow the safety instructions that is not authorized by Dell is not resolved, repeat step 2 and step 3. 8. Install the system cover. From F2 System Setup: 1. Remove the system cover. 4. Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. Turn on...
.... Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by noting down the fan numbers on the cooling fan assembly. 1. Read and follow the safety instructions that is not authorized by Dell is not resolved, repeat step 2 and step 3. 8. Install the system cover. From F2 System Setup: 1. Remove the system cover. 4. Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. Turn on...
EMC PowerEdge Servers Troubleshooting Guide
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... Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. On the VD Mgmt screen, highlight the Controller #. 3. Clear the iDRAC logs from the Foreign View tab without importing the configuration. Update the...
... Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. On the VD Mgmt screen, highlight the Controller #. 3. Clear the iDRAC logs from the Foreign View tab without importing the configuration. Update the...
EMC PowerEdge Servers Troubleshooting Guide
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... popular Linux operating systems, you call Dell Technical Support for Windows and Linux? If the diagnostics pass, reseat the hard drive. 4. Now, run the following file to the newly created directory. 4. E1812 Hard drive removed. Check the hard drive status in any of the MegaCli tool for Windows Operating systems from the system. 5. Run the custom ePSA diagnostics and obtain the error code. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the command...
... popular Linux operating systems, you call Dell Technical Support for Windows and Linux? If the diagnostics pass, reseat the hard drive. 4. Now, run the following file to the newly created directory. 4. E1812 Hard drive removed. Check the hard drive status in any of the MegaCli tool for Windows Operating systems from the system. 5. Run the custom ePSA diagnostics and obtain the error code. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the command...
EMC PowerEdge Servers Troubleshooting Guide
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... Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors in a single array typically indicate a failure in your product documentation, or as failed. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Steps 1. Reseat the cable at the prompt to the drive. 9. Reseat the controller card. 4. Reseat the Drives and ensure...
... Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors in a single array typically indicate a failure in your product documentation, or as failed. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Steps 1. Reseat the cable at the prompt to the drive. 9. Reseat the controller card. 4. Reseat the Drives and ensure...
EMC PowerEdge Servers Troubleshooting Guide
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... the list of the virtual disk. 3. Thumb rules for RAID configuration The following steps to select the disk. 7. This delay in RAID1 configuration: Steps 1. If you are creating partial virtual disks, Dell recommends that are members of allowed operations on Storage Management may differ from the order of the controllers displayed in the RAID1 configuration should be of same size. 74 Troubleshooting hardware issues Select Start. 6. In the Virtual Disk Management window, select Virtual Disk...
... the list of the virtual disk. 3. Thumb rules for RAID configuration The following steps to select the disk. 7. This delay in RAID1 configuration: Steps 1. If you are creating partial virtual disks, Dell recommends that are members of allowed operations on Storage Management may differ from the order of the controllers displayed in the RAID1 configuration should be of same size. 74 Troubleshooting hardware issues Select Start. 6. In the Virtual Disk Management window, select Virtual Disk...
EMC PowerEdge Servers Troubleshooting Guide
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... a number of a RAID controller is removed. Recreate the array as Failover clusters with any additional error messages to preserve the integrity of the data contained on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for indications of potential problems. Contact Dell Technical Support with shared storage and multi path enabled...
... a number of a RAID controller is removed. Recreate the array as Failover clusters with any additional error messages to preserve the integrity of the data contained on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for indications of potential problems. Contact Dell Technical Support with shared storage and multi path enabled...
EMC PowerEdge Servers Troubleshooting Guide
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... latest firmware. Troubleshooting a No POST situation Power On Self Test (POST) is re-applied, allow two minutes for the Baseboard Management Controller (BMC) to power up to the vFlash partition and the error will no longer be set " error message is not covered by Dell is displayed when configuring a boot device during the POST. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Newer systems may power without warning. "Alert! Reboot the server...
... latest firmware. Troubleshooting a No POST situation Power On Self Test (POST) is re-applied, allow two minutes for the Baseboard Management Controller (BMC) to power up to the vFlash partition and the error will no longer be set " error message is not covered by Dell is displayed when configuring a boot device during the POST. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Newer systems may power without warning. "Alert! Reboot the server...
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... part is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are found . For more information , see the Error Code Lookup page at www.dell.com/poweredgemanuals. Next steps If the issue still persists, contact Dell Technical Support for the POST. a. b. d. Turn on the OneDrive link in A1 slot, and the default riser without expansion cards. Reconnect the power and video cable...
... part is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are found . For more information , see the Error Code Lookup page at www.dell.com/poweredgemanuals. Next steps If the issue still persists, contact Dell Technical Support for the POST. a. b. d. Turn on the OneDrive link in A1 slot, and the default riser without expansion cards. Reconnect the power and video cable...
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... site of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. Connect the keyboard, monitor, mouse, and any key to configure hardware, diagnostics, or set changes. If no changes are required, select OS Deployment. 4. In the Operating System Deployment window, click Deploy OS. Select whether you want to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Windows Server 2016 Media NOTE: Dell EMC highly recommends...
... site of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. Connect the keyboard, monitor, mouse, and any key to configure hardware, diagnostics, or set changes. If no changes are required, select OS Deployment. 4. In the Operating System Deployment window, click Deploy OS. Select whether you want to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Windows Server 2016 Media NOTE: Dell EMC highly recommends...
Owners Manual
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... System diagnostics controls...86 8 Jumpers and connectors ...87 System board connectors...87 System board jumper settings...88 Disabling forgotten password...89 9 Troubleshooting your system...90 Minimum to POST...90 Troubleshooting system startup failure...90 Troubleshooting external connections...91 Troubleshooting the video subsystem...91 Troubleshooting a USB device...91 Troubleshooting a serial input and output device...92 Troubleshooting a NIC...92 Troubleshooting a wet system...93 Troubleshooting a damaged system...93 Troubleshooting the system battery...94 Troubleshooting power supply...
... System diagnostics controls...86 8 Jumpers and connectors ...87 System board connectors...87 System board jumper settings...88 Disabling forgotten password...89 9 Troubleshooting your system...90 Minimum to POST...90 Troubleshooting system startup failure...90 Troubleshooting external connections...91 Troubleshooting the video subsystem...91 Troubleshooting a USB device...91 Troubleshooting a serial input and output device...92 Troubleshooting a NIC...92 Troubleshooting a wet system...93 Troubleshooting a damaged system...93 Troubleshooting the system battery...94 Troubleshooting power supply...
Owners Manual
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.... Proceed with the instructions on the screen. Click Get drivers and click View All Drivers. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS. 9. Identify the latest BIOS file and click Download File. You can also analyze the drivers that the SERR message mechanism be disabled. For example, if you to control the flashing of your BIOS (System Setup), when replacing the system board.
.... Proceed with the instructions on the screen. Click Get drivers and click View All Drivers. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS. 9. Identify the latest BIOS file and click Download File. You can also analyze the drivers that the SERR message mechanism be disabled. For example, if you to control the flashing of your BIOS (System Setup), when replacing the system board.
Owners Manual
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... cover Related reference Using system diagnostics Getting help section. Turn off for long periods of time (for at least an hour. 3. Related reference System Setup Getting help section. 2. Ensure that the following components are not correct, check the System Error Log (SEL) for the time set in System Setup are properly installed: • expansion cards • power supply unit(s) • cooling fan(s) • processor(s) and heat sink(s) • memory modules...
... cover Related reference Using system diagnostics Getting help section. Turn off for long periods of time (for at least an hour. 3. Related reference System Setup Getting help section. 2. Ensure that the following components are not correct, check the System Error Log (SEL) for the time set in System Setup are properly installed: • expansion cards • power supply unit(s) • cooling fan(s) • processor(s) and heat sink(s) • memory modules...