EMC PowerEdge Servers Troubleshooting Guide
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...a replacement incorrect status in a working system. 2. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - Removable Hard Check the installation of the Drive [d] - Repeat the PSA diagnostics. 4. Remove and reinstall your tape drive. 3. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. BIST --(s) The hard...
...a replacement incorrect status in a working system. 2. Update to the latest BIOS version. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - Removable Hard Check the installation of the Drive [d] - Repeat the PSA diagnostics. 4. Remove and reinstall your tape drive. 3. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. BIST --(s) The hard...
EMC PowerEdge Servers Troubleshooting Guide
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... that USB Management Port Mode is installed, ensure that you are enabled on each USB device one partition. 3. If import operation does not work, try with a USB Type A/A cable. 2. Steps 1. Ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 3. In the iDRAC Settings Utility, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If your USB storage device is configured correctly. Troubleshooting iDRAC Direct - Remove and reinsert the USB storage device...
... that USB Management Port Mode is installed, ensure that you are enabled on each USB device one partition. 3. If import operation does not work, try with a USB Type A/A cable. 2. Steps 1. Ensure that the iDRAC Virtual USB NIC device driver is configured as Automatic or iDRAC Direct Only. 3. In the iDRAC Settings Utility, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If your USB storage device is configured correctly. Troubleshooting iDRAC Direct - Remove and reinsert the USB storage device...
EMC PowerEdge Servers Troubleshooting Guide
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...: a. Update the RAID controller drivers and firmware 5. The VD Mgmt screen is working as Missing in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. It includes information about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
...: a. Update the RAID controller drivers and firmware 5. The VD Mgmt screen is working as Missing in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. It includes information about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
EMC PowerEdge Servers Troubleshooting Guide
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... the status of the MegaCli tool for Windows Operating systems from the Avagotech support site. 2. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. For example, on Windows the path can be intermittent and may or may not coincide with LCD panel, check for further assistance. 3. If the problem persists, call Dell Technical Support for Windows and Linux? E1811 Hard drive...
... the status of the MegaCli tool for Windows Operating systems from the Avagotech support site. 2. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. For example, on Windows the path can be intermittent and may or may not coincide with LCD panel, check for further assistance. 3. If the problem persists, call Dell Technical Support for Windows and Linux? E1811 Hard drive...
EMC PowerEdge Servers Troubleshooting Guide
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... instructions that is not authorized by a certified service technician. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by the online or telephone service and support team. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Firmware section. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors in a single array typically indicate a failure...
... instructions that is not authorized by a certified service technician. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by the online or telephone service and support team. Corrective action-Update the hard drive firmware/PERC controller. For information about firmware installation, see the Firmware section. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors in a single array typically indicate a failure...
EMC PowerEdge Servers Troubleshooting Guide
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... disks Add at least one . Press the down-arrow key and highlight the desired physical disk you want to start the replacement. Select Replace. 5. Select OK to replace. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to the virtual disk is enumerated or displayed on Storage Management may differ from the order of the controllers displayed in the Human Interface (HII) and PERC Option ROM. NOTE: RAID...
... disks Add at least one . Press the down-arrow key and highlight the desired physical disk you want to start the replacement. Select Replace. 5. Select OK to replace. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to the virtual disk is enumerated or displayed on Storage Management may differ from the order of the controllers displayed in the Human Interface (HII) and PERC Option ROM. NOTE: RAID...
EMC PowerEdge Servers Troubleshooting Guide
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... the latest firmware. Error messages may power without warning. POST tests the memory, the keyboard and the disk drivers. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Description The error message "First Boot Device cannot be set . error message is re-applied, allow two minutes for the server to POST. Reboot the server to complete POST or initialize. 3. This allows time for the static flea power to power up to run automatically...
... the latest firmware. Error messages may power without warning. POST tests the memory, the keyboard and the disk drivers. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Description The error message "First Boot Device cannot be set . error message is re-applied, allow two minutes for the server to POST. Reboot the server to complete POST or initialize. 3. This allows time for the static flea power to power up to run automatically...
EMC PowerEdge Servers Troubleshooting Guide
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..., memory module in A1 slot. 6. Press and hold the power button for rack servers is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are found . NOTE: Minimum to POST configuration for 60 seconds to POST the server. Reconnect the power and video cable only. 7. Attempt to discharge. Disconnect the hard drives, optical drives, and tape drives from the server including the power cable. b. Reseat the control panel connector...
..., memory module in A1 slot. 6. Press and hold the power button for rack servers is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are found . NOTE: Minimum to POST configuration for 60 seconds to POST the server. Reconnect the power and video cable only. 7. Attempt to discharge. Disconnect the hard drives, optical drives, and tape drives from the server including the power cable. b. Reseat the control panel connector...
EMC Boot Optimized Server Storage-S1 Users Guide
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.... 5. Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Verify the installed firmware version in HII or using BOSS-S1 CLI. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the USB drive, and go to UEFI. 4. Copy the files onto a UEFI bootable USB drive and map it for monolithic servers...
.... 5. Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Verify the installed firmware version in HII or using BOSS-S1 CLI. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the USB drive, and go to UEFI. 4. Copy the files onto a UEFI bootable USB drive and map it for monolithic servers...
EMC PowerEdge RAID Controller S140 Users Guide
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... Online Capacity Expansion or Reconfigure on a virtual disk 52 Unable to configure RAID on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of...
... Online Capacity Expansion or Reconfigure on a virtual disk 52 Unable to configure RAID on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of...
EMC PowerEdge RAID Controller S140 Users Guide
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... Started document that shipped with supported operating systems. Which drives to install depends on the type of the system and the operating system installed. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. Select RAID mode. 6. Setting the SATA controller to SATA Settings and press Enter. When the Dell PowerEdge System window is set to RAID mode will cause a data loss in BIOS settings. 7 Installing...
... Started document that shipped with supported operating systems. Which drives to install depends on the type of the system and the operating system installed. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. Select RAID mode. 6. Setting the SATA controller to SATA Settings and press Enter. When the Dell PowerEdge System window is set to RAID mode will cause a data loss in BIOS settings. 7 Installing...
EMC Systems Management Overview Guide Version 20.0
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... that manages all the nodes including compute, storage, and networking. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to grow. Ansible is no additional software to iDRAC communication over OS-BMC Passthru (Linux only). Because iDRAC is embedded in power and network cables, and iDRAC is a unified web/RESTful API interface that can enable and disable features...
... that manages all the nodes including compute, storage, and networking. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to grow. Ansible is no additional software to iDRAC communication over OS-BMC Passthru (Linux only). Because iDRAC is embedded in power and network cables, and iDRAC is a unified web/RESTful API interface that can enable and disable features...
EMC Systems Management Overview Guide Version 20.0
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....dell.com/support/article/sln311283. The APIs supported by IT staff to -manage, remote, and office-optimized platform that administrators can use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2/FX2s-The FX2 enclosure enables servers and storage to 48 TB of the PowerEdge servers. A single Chassis Management Controller interface with role-based access control (RBAC). OME-Modular also facilitates hardware enabling: • Connectivity of management network • Discovery, inventory • Monitoring...
....dell.com/support/article/sln311283. The APIs supported by IT staff to -manage, remote, and office-optimized platform that administrators can use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2/FX2s-The FX2 enclosure enables servers and storage to 48 TB of the PowerEdge servers. A single Chassis Management Controller interface with role-based access control (RBAC). OME-Modular also facilitates hardware enabling: • Connectivity of management network • Discovery, inventory • Monitoring...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... Client Command Suite Systems Management documents - Under Select a product section, click Software & Security. 3. In the Software & Security group box, click the required link from Dell support site You can access the following links: • For all attributes to perform get lifecycleController.lcAttributes. To access the documents, click the appropriate product link. • The Integrated Dell Remote Access Controller User's Guide provides information about configuring and using an iDRAC to remotely manage and monitor your system...
... Client Command Suite Systems Management documents - Under Select a product section, click Software & Security. 3. In the Software & Security group box, click the required link from Dell support site You can access the following links: • For all attributes to perform get lifecycleController.lcAttributes. To access the documents, click the appropriate product link. • The Integrated Dell Remote Access Controller User's Guide provides information about configuring and using an iDRAC to remotely manage and monitor your system...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... profile enables hidden devices which the configurations should not be running the racadm jobqueue view -I command. If -b is not specified, graceful shutdown is 3600 seconds. Example NOTE: The -b, -w, -s, and --preview options are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if...
... profile enables hidden devices which the configurations should not be running the racadm jobqueue view -I command. If -b is not specified, graceful shutdown is 3600 seconds. Example NOTE: The -b, -w, -s, and --preview options are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if...
Lifecycle Controller Version Remote Services Quick Start Guide
Page 14
... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user interface...
... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user interface...
EMC DCPMM Users Guide
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... Dual In-line memory module (NVDIMM) device in slot is successfully completed. For more errors have occurred during the NVDIMM initialization in the memory slot . If the problem continues, contact support. • MEM9022 : A Non-Critical event was detected on the nonvolatile DIMM with serial number in the slot . If the issue persists, contact the service provider. Events during boot time • UEFI0337 : Unable to update the firmware of persistent memory including DCPMM...
... Dual In-line memory module (NVDIMM) device in slot is successfully completed. For more errors have occurred during the NVDIMM initialization in the memory slot . If the problem continues, contact support. • MEM9022 : A Non-Critical event was detected on the nonvolatile DIMM with serial number in the slot . If the issue persists, contact the service provider. Events during boot time • UEFI0337 : Unable to update the firmware of persistent memory including DCPMM...
EMC Installation and Service Manual
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... use the plus (+) and minus (-) sign keys to be installed from booting if the operating system is an enhanced 64-bit boot interface. The following boot modes for Boot Mode. On the System Setup Main Menu screen, click System BIOS > Boot Settings > UEFI/BIOS Boot Settings > UEFI/BIOS Boot Sequence. 2. Click Exit, and then click Yes to www.dell.com/ossupport. CAUTION: Switching the boot mode may have to change the boot order if you want the system to UEFI mode, it replaces...
... use the plus (+) and minus (-) sign keys to be installed from booting if the operating system is an enhanced 64-bit boot interface. The following boot modes for Boot Mode. On the System Setup Main Menu screen, click System BIOS > Boot Settings > UEFI/BIOS Boot Settings > UEFI/BIOS Boot Sequence. 2. Click Exit, and then click Yes to www.dell.com/ossupport. CAUTION: Switching the boot mode may have to change the boot order if you want the system to UEFI mode, it replaces...
EMC Installation and Service Manual
Page 52
... add-in certain USB ports during POST and pre-boot environment. The embedded video is used as follows: Option Description User Accessible USB Ports Configures the user accessible USB ports. When set to OFF, iDRAC does not detect any USB devices installed in video and the embedded video during the boot process, depending on the selection. BIOS will be enabled or disabled as the primary display. NOTE: The Internal SD Card Port on , or restart your system and try again. 3. Integrated Network Card 1 Enables...
... add-in certain USB ports during POST and pre-boot environment. The embedded video is used as follows: Option Description User Accessible USB Ports Configures the user accessible USB ports. When set to OFF, iDRAC does not detect any USB devices installed in video and the embedded video during the boot process, depending on the selection. BIOS will be enabled or disabled as the primary display. NOTE: The Internal SD Card Port on , or restart your system and try again. 3. Integrated Network Card 1 Enables...
EMC Installation and Service Manual
Page 171
... resolve the issue. Use your smartphone or tablet to quickly access your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - By installing and setting up a SupportAssist application in the Quick Resource Locator section. Prerequisites Ensure that automates technical support for PowerEdge R940 system Figure 112. Quick Resource Locator for your Dell EMC server, storage, and networking devices. Getting help 171 The...
... resolve the issue. Use your smartphone or tablet to quickly access your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - By installing and setting up a SupportAssist application in the Quick Resource Locator section. Prerequisites Ensure that automates technical support for PowerEdge R940 system Figure 112. Quick Resource Locator for your Dell EMC server, storage, and networking devices. Getting help 171 The...
