EMC PowerEdge Servers Troubleshooting Guide
Page 4
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 7
...• Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for a DC power ... that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to identify and troubleshoot the Dell PowerEdge server issues. NOTE: This guide does not cover every ...
...• Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for a DC power ... that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to identify and troubleshoot the Dell PowerEdge server issues. NOTE: This guide does not cover every ...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... is provided in the Location column in the search box. Configuring your system. 3. For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about earlier versions of the document in the table. 2. Table 1. To identify the version of your system For...
... is provided in the Location column in the search box. Configuring your system. 3. For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about earlier versions of the document in the table. 2. Table 1. To identify the version of your system For...
EMC PowerEdge Servers Troubleshooting Guide
Page 11
... system components, see the Getting help section. Reinstall the card. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to communicate. For information about the... mode. iDRAC Quick Sync 2 indicators Table 4. If the problem persists, see the Expansion card installation guidelines section. Update any required drivers for specific error message. System health and system ID indicators Table 3. If the problem persists, see the Getting help section. Press...
... system components, see the Getting help section. Reinstall the card. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is ready to communicate. For information about the... mode. iDRAC Quick Sync 2 indicators Table 4. If the problem persists, see the Expansion card installation guidelines section. Update any required drivers for specific error message. System health and system ID indicators Table 3. If the problem persists, see the Getting help section. Press...
EMC PowerEdge Servers Troubleshooting Guide
Page 29
.... 4. Check for any loose connections, any obstructed air vents, and for any other signs of date. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Depending on the.... 2. Check for version. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable involved in the error message. Driver The Network (Ethernet) device version [x] outdated. the ...
.... 4. Check for any loose connections, any obstructed air vents, and for any other signs of date. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Depending on the.... 2. Check for version. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0621 Network - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable involved in the error message. Driver The Network (Ethernet) device version [x] outdated. the ...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
...Integrated Devices screen. Remove and reinsert the USB storage device. 7. If import operation does not work, try with a USB Type A/A cable. 2. If the driver is configured as Automatic or Standard OS Use. 11. If a USB device causes the same problem, turn off the device, replace the USB cable with... only one at www.dell.com/poweredgemanuals. Next steps If all troubleshooting fails, see the Getting help section. Next steps If all USB ports are not connected to any ...
...Integrated Devices screen. Remove and reinsert the USB storage device. 7. If import operation does not work, try with a USB Type A/A cable. 2. If the driver is configured as Automatic or Standard OS Use. 11. If a USB device causes the same problem, turn off the device, replace the USB cable with... only one at www.dell.com/poweredgemanuals. Next steps If all troubleshooting fails, see the Getting help section. Next steps If all USB ports are not connected to any ...
EMC PowerEdge Servers Troubleshooting Guide
Page 41
...Restart the system and check for each network device. 7. Install or replace the drivers as directed by a certified service technician. Ensure that the NIC ports are set to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. Next steps If the problem... persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub....
...Restart the system and check for each network device. 7. Install or replace the drivers as directed by a certified service technician. Ensure that the NIC ports are set to configure NIC teaming on a PowerEdge Server and common issues, see the Getting help section. Next steps If the problem... persists, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the switch or hub....
EMC PowerEdge Servers Troubleshooting Guide
Page 47
... see the documentation for your product documentation, or as configurations on the system and attached peripherals. 8. Solution: Dell EMC recommends that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3.... view screen Prerequisites About this task If one of the expansion cards. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Ensure that are compliant with your product. Reconnect the system to the electrical outlet, and turn on the ...
... see the documentation for your product documentation, or as configurations on the system and attached peripherals. 8. Solution: Dell EMC recommends that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3.... view screen Prerequisites About this task If one of the expansion cards. NOTE: When troubleshooting a controller, see the Downloading the drivers and firmware topic. Ensure that are compliant with your product. Reconnect the system to the electrical outlet, and turn on the ...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... disks, space allocation, and hot spares. Perform the following : 1. It includes information about installation and removal of the Ctrl Mgmt screen. Update the RAID controller drivers and firmware 5. During bootup, press when prompted by PERC RAID controllers. Press to the latest version 2. If you can use the VD Mgmt menu to...
... disks, space allocation, and hot spares. Perform the following : 1. It includes information about installation and removal of the Ctrl Mgmt screen. Update the RAID controller drivers and firmware 5. During bootup, press when prompted by PERC RAID controllers. Press to the latest version 2. If you can use the VD Mgmt menu to...
EMC PowerEdge Servers Troubleshooting Guide
Page 52
... disk becomes offline or is deleted because of available action is displayed. 4. Creating non-raid disks for systems set to UEFI boot mode. See, Downloading drivers and firmware. Use the HII menu to Non-RAID window is displayed. 3. The Convert RAID Capable Disks to manage preserved cache in the controller, and...
... disk becomes offline or is deleted because of available action is displayed. 4. Creating non-raid disks for systems set to UEFI boot mode. See, Downloading drivers and firmware. Use the HII menu to Non-RAID window is displayed. 3. The Convert RAID Capable Disks to manage preserved cache in the controller, and...
EMC PowerEdge Servers Troubleshooting Guide
Page 54
... Hardware Configuration wizard to ensure that the controller is enabled and the drives are connected correctly. Ensure that the needed device drivers for information about RAID configuration. For more information, see the Getting help for your hard drives are configured correctly for 15...operating system documentation. 4. CAUTION: Many repairs may only be done by the online or telephone service and support team. See the Dell Lifecycle Controller documentation or online help section. b. c. Ensure that the hard drives are configured in your warranty. Perform the following ...
... Hardware Configuration wizard to ensure that the controller is enabled and the drives are connected correctly. Ensure that the needed device drivers for information about RAID configuration. For more information, see the Getting help for your hard drives are configured correctly for 15...operating system documentation. 4. CAUTION: Many repairs may only be done by the online or telephone service and support team. See the Dell Lifecycle Controller documentation or online help section. b. c. Ensure that the hard drives are configured in your warranty. Perform the following ...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
...transitioned to recover the virtual disk. Damage due to perform a manual rebuild of data. Ensure that is not authorized by Dell is properly connected to import the foreign configuration. 7. Install the system cover. Reseat the controller card. 4. You should ...only perform troubleshooting and simple repairs as failed. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to the controller. 8. Press at both the ends. 3. Run the appropriate ...
...transitioned to recover the virtual disk. Damage due to perform a manual rebuild of data. Ensure that is not authorized by Dell is properly connected to import the foreign configuration. 7. Install the system cover. Reseat the controller card. 4. You should ...only perform troubleshooting and simple repairs as failed. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to the controller. 8. Press at both the ends. 3. Run the appropriate ...
EMC PowerEdge Servers Troubleshooting Guide
Page 59
... Damage due to the external port on the power supply unit (PSU). • If the power indicator is not covered by Dell is properly installed: a. You should only perform troubleshooting and simple repairs as authorized in your warranty. c. You should only perform ... tape cartridge. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. For more information about device drivers. 3. Remove the system cover. Damage due to ensure that is not authorized by your product documentation, or as directed by a certified ...
... Damage due to the external port on the power supply unit (PSU). • If the power indicator is not covered by Dell is properly installed: a. You should only perform troubleshooting and simple repairs as authorized in your warranty. c. You should only perform ... tape cartridge. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. For more information about device drivers. 3. Remove the system cover. Damage due to ensure that is not authorized by your product documentation, or as directed by a certified ...
EMC PowerEdge Servers Troubleshooting Guide
Page 81
...same physical disks for both redundant and nonredundant virtual disks. About this task Description: RAID controller displays multibit ECC errors on Dell's 13th generation of PowerEdge servers Workaround: Steps 1. An X displays next to select Enable Alarm. Restart the system. Corrective action: To resolve the ...in the Settings box to move the cursor to the Apply button, and then press Enter to Enable Alarm. 3. Update the controller driver version. 2. Problems associated with chassis Integrated Controller has been lost. Delete the virtual disk. 3. Press Tab to move the cursor ...
...same physical disks for both redundant and nonredundant virtual disks. About this task Description: RAID controller displays multibit ECC errors on Dell's 13th generation of PowerEdge servers Workaround: Steps 1. An X displays next to select Enable Alarm. Restart the system. Corrective action: To resolve the ...in the Settings box to move the cursor to the Apply button, and then press Enter to Enable Alarm. 3. Update the controller driver version. 2. Problems associated with chassis Integrated Controller has been lost. Delete the virtual disk. 3. Press Tab to move the cursor ...
EMC PowerEdge Servers Troubleshooting Guide
Page 82
... CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the...
... CMC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1 Chassis infrastructure firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM SPERC firmware: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9 SPERC driver: http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK Reconfiguring the...
EMC PowerEdge Servers Troubleshooting Guide
Page 86
...Failover clusters with a known- MX7000 chassis with proactive maintenance. Preventing problems before they happen and solving punctures after they occur Dell's RAID controllers contain a number of features to prevent many types of problems and to prevent all the required shrouds and blanks... are a number of the data contained on the array. Even in production. Dell's RAID controllers are : • Update drivers and firmware on . Check for testing. 5. Swap any maintenance plan should be mitigated significantly with compute nodes as...
...Failover clusters with a known- MX7000 chassis with proactive maintenance. Preventing problems before they happen and solving punctures after they occur Dell's RAID controllers contain a number of features to prevent many types of problems and to prevent all the required shrouds and blanks... are a number of the data contained on the array. Even in production. Dell's RAID controllers are : • Update drivers and firmware on . Check for testing. 5. Swap any maintenance plan should be mitigated significantly with compute nodes as...
EMC PowerEdge Servers Troubleshooting Guide
Page 88
... e-mail alerts • System time zone is not synchronized • How to export license using operating system deployment wizard • Foreign drivers on the type and the duration. ○ Evaluation - Express offers embedded tools, console integration, and simplified remote access. ○ Express...8226; How to activate license on iDRAC • Can I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...
... e-mail alerts • System time zone is not synchronized • How to export license using operating system deployment wizard • Foreign drivers on the type and the duration. ○ Evaluation - Express offers embedded tools, console integration, and simplified remote access. ○ Express...8226; How to activate license on iDRAC • Can I unable to update firmware • Which are the operating systems supported on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support...
EMC PowerEdge Servers Troubleshooting Guide
Page 93
... can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective,... and can import a foreign configuration only if it contains a virtual disk that was assigned as a dedicated hot spare on the Dell Lifecycle controller. You can be present, but the virtual disk to indicate a Warning severity. Storage Health The Storage Dashboard displays the...
... can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective,... and can import a foreign configuration only if it contains a virtual disk that was assigned as a dedicated hot spare on the Dell Lifecycle controller. You can be present, but the virtual disk to indicate a Warning severity. Storage Health The Storage Dashboard displays the...
