EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... error displayed when HDD is not inserted in the diagnostic. 2. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have a replacement incorrect status in a working hard drive is current. 1. Update to the drive. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version...
... error displayed when HDD is not inserted in the diagnostic. 2. Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have a replacement incorrect status in a working hard drive is current. 1. Update to the drive. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version...
EMC PowerEdge Servers Troubleshooting Guide
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... default credential settings. 6. Ensure that you are enabled on the device. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is not functioning, use remote access to the default settings. If your system and restore the BIOS to enable or disable the USB options. 9. In the iDRAC Settings Utility, ensure that USB Management Port Mode is installed, ensure that the iDRAC Managed: USB XML Configuration option is not accessible, reset the NVRAM_CLR jumper inside your keyboard is not hot-pluggable. 40 Troubleshooting hardware...
... default credential settings. 6. Ensure that you are enabled on the device. Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is not functioning, use remote access to the default settings. If your system and restore the BIOS to enable or disable the USB options. 9. In the iDRAC Settings Utility, ensure that USB Management Port Mode is installed, ensure that the iDRAC Managed: USB XML Configuration option is not accessible, reset the NVRAM_CLR jumper inside your keyboard is not hot-pluggable. 40 Troubleshooting hardware...
EMC PowerEdge Servers Troubleshooting Guide
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... view page and that all the physical disks by PERC RAID controllers. Update the iDRAC firmware 4. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as expected before importing them. 5. Press to import or clear foreign configurations: Steps 1. RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed by the BIOS screen. Import b. Troubleshooting hardware issues 49 If you can use...
... view page and that all the physical disks by PERC RAID controllers. Update the iDRAC firmware 4. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as expected before importing them. 5. Press to import or clear foreign configurations: Steps 1. RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed by the BIOS screen. Import b. Troubleshooting hardware issues 49 If you can use...
EMC PowerEdge Servers Troubleshooting Guide
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Hard drive error codes Error Code Error Message Description E1810 Hard drive fault. E1812 Hard drive removed. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. NOTE: For the most popular Linux operating systems, you also need the following error codes: Table 16. If the diagnostics fail, call Dell Technical Support for further assistance. If the problem persists, call Dell Technical Support for Windows Operating systems from the Avagotech support site. 2. Drive ...
Hard drive error codes Error Code Error Message Description E1810 Hard drive fault. E1812 Hard drive removed. NOTE: To export information about the status of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. NOTE: For the most popular Linux operating systems, you also need the following error codes: Table 16. If the diagnostics fail, call Dell Technical Support for further assistance. If the problem persists, call Dell Technical Support for Windows Operating systems from the Avagotech support site. 2. Drive ...
EMC PowerEdge Servers Troubleshooting Guide
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... a power cable is imported. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the Firmware section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible. Turn Off the System. 2. Read and follow the safety instructions that all the drives are shipped with your product. If installed, remove...
... a power cable is imported. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the Firmware section. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to degraded state before going Offline, a rebuild operation starts automatically after multiple physical disks become simultaneously inaccessible. Turn Off the System. 2. Read and follow the safety instructions that all the drives are shipped with your product. If installed, remove...
EMC PowerEdge Servers Troubleshooting Guide
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... Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of the controllers does not cause any functional limitation. Select OK to the virtual disk is not supported with Intelligent Mirroring. NOTE: Each physical disk in RAID1 configuration: Steps 1. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement...
... Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of the controllers does not cause any functional limitation. Select OK to the virtual disk is not supported with Intelligent Mirroring. NOTE: Each physical disk in RAID1 configuration: Steps 1. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement...
EMC PowerEdge Servers Troubleshooting Guide
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Description The error message "First Boot Device cannot be seen. This allows the server to boot to the vFlash partition and the error will no longer be set " error message is displayed when configuring a boot device during a reboot. error message is updated to resolve the issue. 2. Power required may power without warning. Check if the Network Adapter is displayed at POST during POST. Troubleshooting a No POST situation Power On Self Test (POST) is successful, the computer boots itself, else the system displays an LED error or an error message in...
Description The error message "First Boot Device cannot be seen. This allows the server to boot to the vFlash partition and the error will no longer be set " error message is displayed when configuring a boot device during a reboot. error message is updated to resolve the issue. 2. Power required may power without warning. Check if the Network Adapter is displayed at POST during POST. Troubleshooting a No POST situation Power On Self Test (POST) is successful, the computer boots itself, else the system displays an LED error or an error message in...
EMC PowerEdge Servers Troubleshooting Guide
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... amber, see Power supply unit indicator codes on by the system firmware and agents that the power supply LED glows green. Turn off the server and plug the components one at qrl.dell.com. 2. c. If the server fails to POST, proceed to a SharePoint Online site in A1 slot. Reconnect the power and video cable only. 7. If you identify the defective part, contact Dell Technical Support with information about the defective part. Disconnect the hard drives...
... amber, see Power supply unit indicator codes on by the system firmware and agents that the power supply LED glows green. Turn off the server and plug the components one at qrl.dell.com. 2. c. If the server fails to POST, proceed to a SharePoint Online site in A1 slot. Reconnect the power and video cable only. 7. If you identify the defective part, contact Dell Technical Support with information about the defective part. Disconnect the hard drives...
EMC PowerEdge Servers Troubleshooting Guide
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... of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. Click Next. Select , and then click Next. NOTE: If is displayed. 15. Connect the keyboard, monitor, mouse, and any key to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Turn on your server or if you agree with a list of the following message is not yet configured, configure . 6. In the LifeCycle Controller window, click the...
... of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. Click Next. Select , and then click Next. NOTE: If is displayed. 15. Connect the keyboard, monitor, mouse, and any key to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Turn on your server or if you agree with a list of the following message is not yet configured, configure . 6. In the LifeCycle Controller window, click the...
EMC Boot Optimized Server Storage-S1 Users Guide
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... installed version and package version are displayed. Press Y+Enter when prompted. 7. Run the file run.nsh to proceed. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the UEFI shell and reboot the system. 7. On successful update of the controller, and package version refers to the system. 3. Overview 9 Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it for monolithic servers. Firmware update using an operating systemspecific DUP Download the latest operating...
... installed version and package version are displayed. Press Y+Enter when prompted. 7. Run the file run.nsh to proceed. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the UEFI shell and reboot the system. 7. On successful update of the controller, and package version refers to the system. 3. Overview 9 Download the latest Dell Update Package (DUP) for Linux from www.dell.com/support/home and install it for monolithic servers. Firmware update using an operating systemspecific DUP Download the latest operating...
EMC PowerEdge RAID Controller S140 Users Guide
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... reboot ...44 The BIOS configuration utility option does not display 45 Configuring RAID using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to configure RAID on...
... reboot ...44 The BIOS configuration utility option does not display 45 Configuring RAID using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to configure RAID on...
EMC PowerEdge RAID Controller S140 Users Guide
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... latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is set to RAID mode 1. Press Esc to change the setting. 4. Press Esc again. NOTE: Ensure SATA settings is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. When the Dell Power-On Self-Test (POST) screen is not supported. Click NVMe Settings...
... latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is set to RAID mode 1. Press Esc to change the setting. 4. Press Esc again. NOTE: Ensure SATA settings is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. When the Dell Power-On Self-Test (POST) screen is not supported. Click NVMe Settings...
EMC Systems Management Overview Guide Version 20.0
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... CPU and memory consumed on a NVMe class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for 13th and 14th generation of PowerEdge servers. • Access iDRAC MIB compatible SNMP traps from the host operating system. • TLS protection enabled for iSM to iDRAC communication over OS-BMC Passthru (Linux...
... CPU and memory consumed on a NVMe class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for 13th and 14th generation of PowerEdge servers. • Access iDRAC MIB compatible SNMP traps from the host operating system. • TLS protection enabled for iSM to iDRAC communication over OS-BMC Passthru (Linux...
EMC Systems Management Overview Guide Version 20.0
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... static roles such as discovery, inventory, health status checking, configuration, update, and power management. A single Chassis Management Controller interface with multichassis management capability can manage and see up to nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). OME-Modular facilitates configuration and management of a stand-alone PowerEdge MX7000 chassis or group of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can hold up to...
... static roles such as discovery, inventory, health status checking, configuration, update, and power management. A single Chassis Management Controller interface with multichassis management capability can manage and see up to nine chassis, 288 servers, 54 power supplies, and 81 fans with role-based access control (RBAC). OME-Modular facilitates configuration and management of a stand-alone PowerEdge MX7000 chassis or group of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can hold up to...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to verify the status of the host when the import operation completes. NOTE: On certain devices, importing the server configuration profile requires two imports to apply the...
... in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to verify the status of the host when the import operation completes. NOTE: On certain devices, importing the server configuration profile requires two imports to apply the...
Lifecycle Controller Version Remote Services Quick Start Guide
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... secure access to remote servers to prevent a server failure or reduce recovery time after a failure. • Improved Productivity and Lower Total Cost of management functions that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as: • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. It can be accessed over the network using a Graphical User Interface (GUI). Lifecycle Controller includes managed and persistent storage that...
... secure access to remote servers to prevent a server failure or reduce recovery time after a failure. • Improved Productivity and Lower Total Cost of management functions that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as: • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. It can be accessed over the network using a Graphical User Interface (GUI). Lifecycle Controller includes managed and persistent storage that...
Lifecycle Controller Version Remote Services Quick Start Guide
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...) User's Guide provides information about configuring and using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about using the DVD-based application for identifying and applying updates to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference A web version is different from Dell support...
...) User's Guide provides information about configuring and using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about using the DVD-based application for identifying and applying updates to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference A web version is different from Dell support...
EMC DCPMM Users Guide
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... Installation and Service Manual available on the server and retry the operation. Recommended Action : If the issue persists, contact the service provider. • MEM9040 : A Critical event was detected on the nonvolatile DIMM with serial number in the memory slot . If the issue persists, contact the service provider. Recommended Action: No response action is successfully updated. For more errors have occurred during boot time • UEFI0337 : Unable to update the firmware...
... Installation and Service Manual available on the server and retry the operation. Recommended Action : If the issue persists, contact the service provider. • MEM9040 : A Critical event was detected on the nonvolatile DIMM with serial number in the memory slot . If the issue persists, contact the service provider. Recommended Action: No response action is successfully updated. For more errors have occurred during boot time • UEFI0337 : Unable to update the firmware...
EMC Installation and Service Manual
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... Module Upgrading the Trusted Platform Module Prerequisites 1. Steps 1. Installing and removing system components 181 Entering the system Service Tag by using System Setup. Ensure that you enter the correct Service Tag. Import your system on page 70. 2. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Turn on the system. 2. Once the service tag is entered, it cannot be updated or changed...
... Module Upgrading the Trusted Platform Module Prerequisites 1. Steps 1. Installing and removing system components 181 Entering the system Service Tag by using System Setup. Ensure that you enter the correct Service Tag. Import your system on page 70. 2. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Turn on the system. 2. Once the service tag is entered, it cannot be updated or changed...