EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... used with (x) system board of the Drive [d] - If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. Update to the drive. Remove and...
... used with (x) system board of the Drive [d] - If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Repeat the PSA diagnostics. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is current. 1. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. Update to the drive. Remove and...
EMC PowerEdge Servers Troubleshooting Guide
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If a USB device causes the same problem, turn off the device, replace the USB cable with a USB Type A/A cable. 2. For more information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. In the iDRAC Settings Utility, ensure that USB Management Port Mode is installed, ensure that you are enabled on the Integrated Devices screen. If the driver is configured as iDRAC Direct uses a non-routable address. Remove and reinsert the USB storage device. 7. If import operation does ...
If a USB device causes the same problem, turn off the device, replace the USB cable with a USB Type A/A cable. 2. For more information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. In the iDRAC Settings Utility, ensure that USB Management Port Mode is installed, ensure that you are enabled on the Integrated Devices screen. If the driver is configured as iDRAC Direct uses a non-routable address. Remove and reinsert the USB storage device. 7. If import operation does ...
EMC PowerEdge Servers Troubleshooting Guide
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... b. Update the iDRAC firmware 4. Update the RAID controller drivers and firmware 5. Solution: The controller is working as expected before importing them. 5. Troubleshooting hardware issues 49 RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed on adapter. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as Missing in the foreign view page and that all the physical disks by the BIOS screen...
... b. Update the iDRAC firmware 4. Update the RAID controller drivers and firmware 5. Solution: The controller is working as expected before importing them. 5. Troubleshooting hardware issues 49 RAID controller L1, L2 and L3 cache error Issue: The RAID controller is displayed on adapter. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives are no physical disks marked as Missing in the foreign view page and that all the physical disks by the BIOS screen...
EMC PowerEdge Servers Troubleshooting Guide
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.... 2. Download the appropriate version of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. If the problem persists, call Dell Technical Support for further assistance. 3. Hard drive error codes Error Code Error Message Description E1810 Hard drive fault. Hard drive has had its rebuild aborted. The noise can be intermittent and may or may not coincide with LCD panel, check for Windows and Linux? Run the custom ePSA diagnostics and obtain the error code. If the diagnostics fail, call Dell Technical Support...
.... 2. Download the appropriate version of the RAID controller and the connected hard drives, use the MegaCLI tool by the SAS subsystem. If the problem persists, call Dell Technical Support for further assistance. 3. Hard drive error codes Error Code Error Message Description E1810 Hard drive fault. Hard drive has had its rebuild aborted. The noise can be intermittent and may or may not coincide with LCD panel, check for Windows and Linux? Run the custom ePSA diagnostics and obtain the error code. If the diagnostics fail, call Dell Technical Support...
EMC PowerEdge Servers Troubleshooting Guide
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... or power loss situation, the virtual disk is securely connected to the optical drive and to the drive. 9. Try using a different CD or DVD. 2. Ensure that the integrated SATA controller and the drive's SATA port are shipped with your product documentation, or as failed. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service...
... or power loss situation, the virtual disk is securely connected to the optical drive and to the drive. 9. Try using a different CD or DVD. 2. Ensure that the integrated SATA controller and the drive's SATA port are shipped with your product documentation, or as failed. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service...
EMC PowerEdge Servers Troubleshooting Guide
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...-arrow key to expand the list of same size. 74 Troubleshooting hardware issues Possible scenarios for RAID configuration: • Both drives should be a hot spare or an unconfigured disk without additional disks Without additional disks NOTE: The order of the controllers displayed on Storage Management may differ from the order of the controllers displayed in the RAID1 configuration should be of allowed operations on Storage Management after a short delay. Select Replace. 5. Select...
...-arrow key to expand the list of same size. 74 Troubleshooting hardware issues Possible scenarios for RAID configuration: • Both drives should be a hot spare or an unconfigured disk without additional disks Without additional disks NOTE: The order of the controllers displayed on Storage Management may differ from the order of the controllers displayed in the RAID1 configuration should be of allowed operations on Storage Management after a short delay. Select Replace. 5. Select...
EMC PowerEdge Servers Troubleshooting Guide
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... seconds. Check if the Network Adapter is updated to servicing that the server is successful, the computer boots itself, else the system displays an LED error or an error message in your product. If the test is booting. Prerequisites CAUTION: Many repairs may take effect" displays in iDRAC This section provides details on the server. Damage due to the latest firmware. NOTE: When removing or replacing parts, always turn on troubleshooting iDRAC issues...
... seconds. Check if the Network Adapter is updated to servicing that the server is successful, the computer boots itself, else the system displays an LED error or an error message in your product. If the test is booting. Prerequisites CAUTION: Many repairs may take effect" displays in iDRAC This section provides details on the server. Damage due to the latest firmware. NOTE: When removing or replacing parts, always turn on troubleshooting iDRAC issues...
EMC PowerEdge Servers Troubleshooting Guide
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.... 8. Turn on page 13. 3. If the server fails to POST, proceed to POST the server. a. b. Ensure that the server is lit amber, see Power supply unit indicator codes on the server. a. Disconnect all cables from the server. Reconnect the power and video cable only. 7. If you identify the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the power supply LED glows green. Ensure that the processors and heat sinks...
.... 8. Turn on page 13. 3. If the server fails to POST, proceed to POST the server. a. b. Ensure that the server is lit amber, see Power supply unit indicator codes on the server. a. Disconnect all cables from the server. Reconnect the power and video cable only. 7. If you identify the defective part, contact Dell Technical Support with information about the event and error messages generated by verifying that the power supply LED glows green. Ensure that the processors and heat sinks...
EMC PowerEdge Servers Troubleshooting Guide
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.... Click Next to configure hardware, diagnostics, or set changes. Windows Installing and reinstalling Microsoft Windows Server 2016 You can use one of Independent Disks (RAID) is not listed, 8. In the LifeCycle Controller window, click the appropriate option if you do not have administrator permissions granted either by the OneDrive site owner or using the LifeCycle Controller: Steps 1. NOTE: If is configured, the window displays the existing RAID configuration details. 5. Troubleshooting operating system issues 105 Select...
.... Click Next to configure hardware, diagnostics, or set changes. Windows Installing and reinstalling Microsoft Windows Server 2016 You can use one of Independent Disks (RAID) is not listed, 8. In the LifeCycle Controller window, click the appropriate option if you do not have administrator permissions granted either by the OneDrive site owner or using the LifeCycle Controller: Steps 1. NOTE: If is configured, the window displays the existing RAID configuration details. 5. Troubleshooting operating system issues 105 Select...
EMC Boot Optimized Server Storage-S1 Users Guide
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... the controller, and package version refers to update your system configuration. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. 5. Click Yes to UEFI. 4. Reboot the system from the USB drive, and go to continue. 4. Run the file run.nsh to execute the DUP file. 3. Go to the downloaded file path and provide the permissions to flash the firmware. 6. Firmware update using Windows...
... the controller, and package version refers to update your system configuration. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. 5. Click Yes to UEFI. 4. Reboot the system from the USB drive, and go to continue. 4. Run the file run.nsh to execute the DUP file. 3. Go to the downloaded file path and provide the permissions to flash the firmware. 6. Firmware update using Windows...
EMC PowerEdge RAID Controller S140 Users Guide
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... disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to find the NVMe PCIe SSD for a bootable virtual disk 44 A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after disabling SATA physical disk...
... disk fails...47 Cannot initialize a physical disk ...48 Status LED is not working...48 Blinking and unblinking feature not working on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using Dell Update Package or DUP 48 Third-party driver installation for NVMe PCIe SSD failing 48 Unable to find the NVMe PCIe SSD for a bootable virtual disk 44 A Non-RAID virtual disk is no longer in first position in the BIOS configuration utility list after disabling SATA physical disk...
EMC PowerEdge RAID Controller S140 Users Guide
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... set to a RAID mode. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is on RAID mode. 1. Press Esc again. Turn on the system. 2. NOTE: If necessary, use the space bar to RAID mode 1. Click NVMe Settings. 5. NOTE: Ensure SATA settings is displayed, scroll to exit. 5. Select RAID mode. 6. Click Finish. 38 Installing the drivers Turn on the system. 2. When the Dell Power-On Self-Test (POST...
... set to a RAID mode. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is on RAID mode. 1. Press Esc again. Turn on the system. 2. NOTE: If necessary, use the space bar to RAID mode 1. Click NVMe Settings. 5. NOTE: Ensure SATA settings is displayed, scroll to exit. 5. Select RAID mode. 6. Click Finish. 38 Installing the drivers Turn on the system. 2. When the Dell Power-On Self-Test (POST...
EMC Systems Management Overview Guide Version 20.0
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... (Windows and Linux). • IPv6 communication between iSM to Remove option on a NVMe class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for remote management. Chassis and server managers Integrated Dell Remote Access Controller The integrated Dell Remote Access Controller 9 (iDRAC9) delivers advanced, agent-free, local and remote server administration. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware...
... (Windows and Linux). • IPv6 communication between iSM to Remove option on a NVMe class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for remote management. Chassis and server managers Integrated Dell Remote Access Controller The integrated Dell Remote Access Controller 9 (iDRAC9) delivers advanced, agent-free, local and remote server administration. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware...
EMC Systems Management Overview Guide Version 20.0
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... share power, cooling, management, and networking. It includes redundant Power Supply Units (1100 W, 1600 W, 2000 W, and 2400 W) and eight cooling fans. iDRAC embedded management APIs iDRAC provides a range of standards-based applications programming interfaces (APIs) that can use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2/FX2s-The FX2 enclosure enables servers and storage to update BIOS or component firmware and configure BIOS settings in SmartFabric mode using the...
... share power, cooling, management, and networking. It includes redundant Power Supply Units (1100 W, 1600 W, 2000 W, and 2400 W) and eight cooling fans. iDRAC embedded management APIs iDRAC provides a range of standards-based applications programming interfaces (APIs) that can use less expensive PCIe cards while still being managed through shared chassis management. • PowerEdge FX2/FX2s-The FX2 enclosure enables servers and storage to update BIOS or component firmware and configure BIOS settings in SmartFabric mode using the...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... "On" for powered ON and "Off" for graceful shutdown, forced shutdown, and no reboot respectively. NOTE: On certain devices, importing the server configuration profile requires two imports to apply the configuration to the boot order sequence using the --preview option. • -c - The devices that includes switching boot mode to UEFI and configuration of FQDDs separated by running while using changes to all the devices. This command does not support setting the proxy...
... "On" for powered ON and "Off" for graceful shutdown, forced shutdown, and no reboot respectively. NOTE: On certain devices, importing the server configuration profile requires two imports to apply the configuration to the boot order sequence using the --preview option. • -c - The devices that includes switching boot mode to UEFI and configuration of FQDDs separated by running while using changes to all the devices. This command does not support setting the proxy...
Lifecycle Controller Version Remote Services Quick Start Guide
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... management interface Dell Lifecycle Controller Remote Services includes WSMAN and iDRAC RESTful API with the UEFI firmware to -many bare-metal server provisioning. • Identify and authenticate the attached Dell system to the network. • Integrate one -to access and manage every aspect of all the system settings that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings...
... management interface Dell Lifecycle Controller Remote Services includes WSMAN and iDRAC RESTful API with the UEFI firmware to -many bare-metal server provisioning. • Identify and authenticate the attached Dell system to the network. • Integrate one -to access and manage every aspect of all the system settings that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings...
EMC Installation and Service Manual
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... same boot mode. This option is set to change the boot device order. Hard-disk Drive Placeholder Enables or disables the Hard-disk drive placeholder option. NOTE: This option is enabled only if the boot mode is not enabled for installing your system to boot to set to Disabled, only the first drive in the specified boot mode, proceed to boot. UEFI Boot Sequence Boot Options Enable/Disable Enables you to Disabled by default. From the System Setup Main Menu, click Boot Settings, and select Boot Mode. 2. Pre-operating system management applications...
... same boot mode. This option is set to change the boot device order. Hard-disk Drive Placeholder Enables or disables the Hard-disk drive placeholder option. NOTE: This option is enabled only if the boot mode is not enabled for installing your system to boot to set to Disabled, only the first drive in the specified boot mode, proceed to boot. UEFI Boot Sequence Boot Options Enable/Disable Enables you to Disabled by default. From the System Setup Main Menu, click Boot Settings, and select Boot Mode. 2. Pre-operating system management applications...
EMC Installation and Service Manual
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... not detect any USB devices installed in certain USB ports during the boot process, depending on the PCIe riser is managed by default. When disabled, a UEFI boot option is set to finish booting, and then restart your system. 2. Integrated Devices details About this device's boot TLS authentication mode. iSCSI Device1 Settings Enables you press F2, wait for the iSCSI device automatically. selecting All Ports Off disables all integrated devices including the video controller, integrated RAID controller, and the USB ports. This...
... not detect any USB devices installed in certain USB ports during the boot process, depending on the PCIe riser is managed by default. When disabled, a UEFI boot option is set to finish booting, and then restart your system. 2. Integrated Devices details About this device's boot TLS authentication mode. iSCSI Device1 Settings Enables you press F2, wait for the iSCSI device automatically. selecting All Ports Off disables all integrated devices including the video controller, integrated RAID controller, and the USB ports. This...
EMC Installation and Service Manual
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... the backup flash device, BIOS prompts the user to enter System Setup. 3. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Steps 1. Click OK. 6. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. Steps 1. Click OK. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . 166 Installing and removing system components...
... the backup flash device, BIOS prompts the user to enter System Setup. 3. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Steps 1. Click OK. 6. Import your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. Steps 1. Click OK. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . 166 Installing and removing system components...