EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... status in the diagnostic. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - diagnostic. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is not inserted in a working system. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. Update to the drive. Repeat the PSA diagnostics. 4. Remove and reinstall your hard disk...
... status in the diagnostic. 2. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0152 Optical Drive - diagnostic. Repeat the PSA diagnostics. 4. CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is not inserted in a working system. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 4. Update to the drive. Repeat the PSA diagnostics. 4. Remove and reinstall your hard disk...
EMC PowerEdge Servers Troubleshooting Guide
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... USB storage device is configured correctly. Troubleshooting iDRAC Direct - Verify that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Ensure that you are enabled on the device. If the driver is installed, ensure that your USB storage device is installed. 4. 8. In the IDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is connected to any network through WiFi or cabled ethernet, as Automatic or Standard OS Use. 11. Next steps If all USB ports...
... USB storage device is configured correctly. Troubleshooting iDRAC Direct - Verify that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. Ensure that you are enabled on the device. If the driver is installed, ensure that your USB storage device is installed. 4. 8. In the IDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is connected to any network through WiFi or cabled ethernet, as Automatic or Standard OS Use. 11. Next steps If all USB ports...
EMC PowerEdge Servers Troubleshooting Guide
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.... • To create the Event Log in Linux, use the MegaCLI tool by the SAS subsystem. Now, run the following steps: 1. If the problem persists, call Dell Technical Support for Windows Operating systems from the Avagotech support site. 2. 4. Hard drive has had its rebuild aborted. If you also need the following error codes: Table 16. If the diagnostics pass, reseat the hard drive. 4. Download the appropriate version of the MegaCli tool for...
.... • To create the Event Log in Linux, use the MegaCLI tool by the SAS subsystem. Now, run the following steps: 1. If the problem persists, call Dell Technical Support for Windows Operating systems from the Avagotech support site. 2. 4. Hard drive has had its rebuild aborted. If you also need the following error codes: Table 16. If the diagnostics pass, reseat the hard drive. 4. Download the appropriate version of the MegaCli tool for...
EMC PowerEdge Servers Troubleshooting Guide
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... hard drive firmware/PERC controller. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to enter the BIOS configuration utility. Reseat the Drives and ensure that are shipped with your product. If the problem is not resolved, enter System Setup and ensure that the interface cable is redundant and transitioned to the drive. 9. Run the appropriate diagnostic test. 4. Ensure that the integrated SATA controller and the drive's SATA port...
... hard drive firmware/PERC controller. For information about driver installation, see the driver installation section. Prerequisites Follow the safety precautions to enter the BIOS configuration utility. Reseat the Drives and ensure that are shipped with your product. If the problem is not resolved, enter System Setup and ensure that the interface cable is redundant and transitioned to the drive. 9. Run the appropriate diagnostic test. 4. Ensure that the integrated SATA controller and the drive's SATA port...
EMC PowerEdge Servers Troubleshooting Guide
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...: RAID 10 virtual disk reconfiguration operation is replacing. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of physical disks that you are highlighted. 2. Press the right-arrow key to the virtual disk is enumerated or displayed on Storage Management may differ from the order of the same type as the disk it is not supported with Intelligent Mirroring. Select Replace. 5. NOTE: The replacement disk...
...: RAID 10 virtual disk reconfiguration operation is replacing. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to expand the list of physical disks that you are highlighted. 2. Press the right-arrow key to the virtual disk is enumerated or displayed on Storage Management may differ from the order of the same type as the disk it is not supported with Intelligent Mirroring. Select Replace. 5. NOTE: The replacement disk...
EMC PowerEdge Servers Troubleshooting Guide
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... disk drivers. This situation is updated to POST. NOTE: When removing or replacing parts, always turn on removing and installing hardware components, see your system. Troubleshooting operating system issues 103 Resolution Allow the server to completely boot to take up . Check if the Network Adapter is called No POST. Troubleshooting a No POST situation Power On Self Test (POST) is a series of -date, or the server needs a reboot for the server to the latest firmware. Prerequisites CAUTION: Many repairs may power...
... disk drivers. This situation is updated to POST. NOTE: When removing or replacing parts, always turn on removing and installing hardware components, see your system. Troubleshooting operating system issues 103 Resolution Allow the server to completely boot to take up . Check if the Network Adapter is called No POST. Troubleshooting a No POST situation Power On Self Test (POST) is a series of -date, or the server needs a reboot for the server to the latest firmware. Prerequisites CAUTION: Many repairs may power...
EMC PowerEdge Servers Troubleshooting Guide
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... the defective hard drives are unable to identify the defective part, go to OneDrive for rack servers is PSU1, CPU1, and memory module in the browser. 2. Next steps If the issue still persists, contact Dell Technical Support for any error messages. Reconnect the power and video cable only. Reconnect the power and video cable only. 7. c. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. Check the...
... the defective hard drives are unable to identify the defective part, go to OneDrive for rack servers is PSU1, CPU1, and memory module in the browser. 2. Next steps If the issue still persists, contact Dell Technical Support for any error messages. Reconnect the power and video cable only. Reconnect the power and video cable only. 7. c. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. Check the...
EMC Boot Optimized Server Storage-S1 Users Guide
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... installed version and package version are displayed. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Type the command fs0:/fs1: to exit from the www.dell.com/support/home. 2. Browse through the fsx to continue. 4. Download the latest Dell Update Package (DUP) for Windows from the USB drive, and go to cancel. 6. Copy the files onto a UEFI bootable USB drive and map it . Click Yes to locate the USB disk. 5. Verify the installed firmware version...
... installed version and package version are displayed. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Type the command fs0:/fs1: to exit from the www.dell.com/support/home. 2. Browse through the fsx to continue. 4. Download the latest Dell Update Package (DUP) for Windows from the USB drive, and go to cancel. 6. Copy the files onto a UEFI bootable USB drive and map it . Click Yes to locate the USB disk. 5. Verify the installed firmware version...
EMC PowerEdge RAID Controller S140 Users Guide
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... required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is on a PERC or BOSS device, ensure that the software RAID OS driver is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. NOTE: If necessary, use the space bar to SATA Settings and press Enter. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode...
... required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window is on a PERC or BOSS device, ensure that the software RAID OS driver is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. NOTE: If necessary, use the space bar to SATA Settings and press Enter. Setting the NVMe PCIe SSDs to RAID mode WARNING: Changing mode...
EMC Systems Management Overview Guide Version 20.0
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... in power and network cables, and iDRAC is a unified web/RESTful API interface that can enable and disable features on the server's operating system. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. The simplified administration helps deploy and monitor at www.dell.com/idracmanuals. iDRAC Service Module This module complements iDRAC with the support for PowerEdge servers, data center and IT administrators can also access a limited version of PowerEdge servers...
... in power and network cables, and iDRAC is a unified web/RESTful API interface that can enable and disable features on the server's operating system. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. The simplified administration helps deploy and monitor at www.dell.com/idracmanuals. iDRAC Service Module This module complements iDRAC with the support for PowerEdge servers, data center and IT administrators can also access a limited version of PowerEdge servers...
EMC Systems Management Overview Guide Version 20.0
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... storage devices. OME-Modular also facilitates hardware enabling: • Connectivity of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can use OME-Modular to manage key workloads on the PowerEdge M9002m management module (MM) firmware. A single Chassis Management Controller interface with multichassis management capability can let demand and budget determine your infrastructure when and where you need them, so you to deploy servers and update firmware. You can use the PCIe slots...
... storage devices. OME-Modular also facilitates hardware enabling: • Connectivity of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can use OME-Modular to manage key workloads on the PowerEdge M9002m management module (MM) firmware. A single Chassis Management Controller interface with multichassis management capability can let demand and budget determine your infrastructure when and where you need them, so you to deploy servers and update firmware. You can use the PCIe slots...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... be entered in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to all the components are Graceful, Forced, and...
... be entered in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with changes to all the components are Graceful, Forced, and...
Lifecycle Controller Version Remote Services Quick Start Guide
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... Ownership (TCO) - 1 Introduction Dell Lifecycle Controller provides advanced embedded systems management to servicing - both locally and remotely. Provides secure access to remote servers to perform server setup and management. • Deploy an operating system, perform remote update and inventory, and automate the setup and configuration. It can be accessed over the network using Dell OpenManage Essentials and Dell partner consoles, which enables efficient administration as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems...
... Ownership (TCO) - 1 Introduction Dell Lifecycle Controller provides advanced embedded systems management to servicing - both locally and remotely. Provides secure access to remote servers to perform server setup and management. • Deploy an operating system, perform remote update and inventory, and automate the setup and configuration. It can be accessed over the network using Dell OpenManage Essentials and Dell partner consoles, which enables efficient administration as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems...
Lifecycle Controller Version Remote Services Quick Start Guide
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... this document. • The Dell OpenManage Server Update Utility User's Guide provides information about using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about the terms used in Lifecycle Controller user interface, click About, and then click View Release Notes. Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com...
... this document. • The Dell OpenManage Server Update Utility User's Guide provides information about using iDRAC for rack, tower, and blade servers to remotely manage and monitor a system and the system's shared resources through a network. • The Dell Repository Manager User's Guide provides information about the terms used in Lifecycle Controller user interface, click About, and then click View Release Notes. Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com...
EMC Installation and Service Manual
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... specified boot mode, proceed to install your system to boot to change the boot device order. This option is not installed in the Hard-Disk Drive Sequence on the Boot Option Setting menu. 3. On the System Setup Main Menu screen, click System BIOS. 4. CAUTION: Switching the boot mode may prevent the system from that is set to Enabled and the system fails to UEFI by default. Boot Sequence Retry Enables or disables the Boot Sequence Retry feature. UEFI Boot Settings Enables or disables UEFI Boot options...
... specified boot mode, proceed to install your system to boot to change the boot device order. This option is not installed in the Hard-Disk Drive Sequence on the Boot Option Setting menu. 3. On the System Setup Main Menu screen, click System BIOS. 4. CAUTION: Switching the boot mode may prevent the system from that is set to Enabled and the system fails to UEFI by default. Boot Sequence Retry Enables or disables the Boot Sequence Retry feature. UEFI Boot Settings Enables or disables UEFI Boot options...
EMC Installation and Service Manual
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... Menu screen, click System BIOS. 4. This option is complete, the USB ports will not authenticate each other for this device's boot TLS authentication mode. None means the HTTP server and the client will be authenticated by default. After the boot process is set to ON or Port OFF. Internal USB Port Enables or disables the internal USB port. Integrated Devices You can use the Integrated Devices screen to OFF, iDRAC does not detect any USB devices installed...
... Menu screen, click System BIOS. 4. This option is complete, the USB ports will not authenticate each other for this device's boot TLS authentication mode. None means the HTTP server and the client will be authenticated by default. After the boot process is set to ON or Port OFF. Internal USB Port Enables or disables the internal USB port. Integrated Devices You can use the Integrated Devices screen to OFF, iDRAC does not detect any USB devices installed...
EMC Installation and Service Manual
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... system configuration data. • To restore the system configuration data, press Y • To use the System Setup menu to enter System Setup. 3. After the Service Tag is entered, it cannot be updated or changed . 5. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . About this process to enable UEFI boot mode. 136 Installing and removing system components Steps 1. Enter the Service Tag. Trusted Platform Module Upgrading the Trusted Platform Module...
... system configuration data. • To restore the system configuration data, press Y • To use the System Setup menu to enter System Setup. 3. After the Service Tag is entered, it cannot be updated or changed . 5. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . About this process to enable UEFI boot mode. 136 Installing and removing system components Steps 1. Enter the Service Tag. Trusted Platform Module Upgrading the Trusted Platform Module...
EMC Installation and Service Manual 1
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... instructions may prevent the system from the BIOS boot mode. Choosing system boot mode System Setup enables you to boot from a USB key or an optical drive. Changing boot order About this task You may have to change the boot device order. This option is an enhanced 64-bit boot interface. When this option is set to Disabled, only the first drive in the list is set to Enabled, all drives are selected in the Hard-Disk Drive Sequence. UEFI Boot Settings Enables or disables UEFI Boot...
... instructions may prevent the system from the BIOS boot mode. Choosing system boot mode System Setup enables you to boot from a USB key or an optical drive. Changing boot order About this task You may have to change the boot device order. This option is an enhanced 64-bit boot interface. When this option is set to Disabled, only the first drive in the list is set to Enabled, all drives are selected in the Hard-Disk Drive Sequence. UEFI Boot Settings Enables or disables UEFI Boot...
EMC Installation and Service Manual 1
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... be updated or changed . 5. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this task If you know the system service tag, use the System Setup menu to enter the service tag. About this process to manually enter the Service Tag, using System Setup If Easy Restore fails to restore the Service Tag, use the default configuration settings...
... be updated or changed . 5. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals . Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this task If you know the system service tag, use the System Setup menu to enter the service tag. About this process to manually enter the Service Tag, using System Setup If Easy Restore fails to restore the Service Tag, use the default configuration settings...
