EMC PowerEdge Servers Troubleshooting Guide
Page 4
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
Troubleshooting processors...46 Troubleshooting a CPU Machine Check error 46 Troubleshooting a storage controller...47 OMSA flagging PERC driver...47 Importing or clearing foreign configurations using the foreign configuration view screen 47 Importing or clearing foreign configurations ... Unified Server Configurator 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
...Assigning hot spare with OMSA...92 Storage Health...93 How do I configure RAID using operating system deployment wizard 93 Foreign drivers on physical disk...93 Physical disk reported as Foreign...94 Clearing the foreign configuration...94 Resetting storage-controller configuration...94 How...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death ...
EMC PowerEdge Servers Troubleshooting Guide
Page 6
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
EMC PowerEdge Servers Troubleshooting Guide
Page 7
... • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who are frequently... them. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your ...
... • Phillips #1 screwdriver • Phillips #2 screwdriver • Torx #T30 screwdriver • 1/4 inch flat head screwdriver • #4 nut driver • Plastic scribe • Wrist grounding strap • ESD mat You need the following tools to assemble the cables for administrators, who are frequently... them. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your ...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
... about the iDRAC features, configuring and logging in to download firmware and drivers section in iDRAC, see the Dell OpenManage Server Administrator User's Guide. For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about Redfish and its protocol, supported schema, and Redfish...
... about the iDRAC features, configuring and logging in to download firmware and drivers section in iDRAC, see the Dell OpenManage Server Administrator User's Guide. For information about systems management software offered by Dell, see the Dell OpenManage Essentials User's Guide. www.dell.com/support/drivers For information about Redfish and its protocol, supported schema, and Redfish...
EMC PowerEdge Servers Troubleshooting Guide
Page 11
...state) Indicates that monitor system components, see the Getting help section. Press the iDRAC Quick Sync 2 button to turn off . Update any required drivers for specific error message. Blinking blue Indicates that iDRAC Quick Sync 2 is active. Check the System Event Log or the LCD panel, if available ...the system health and system ID button to switch to system ID mode. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the bezel, for the PCIe card. ...
...state) Indicates that monitor system components, see the Getting help section. Press the iDRAC Quick Sync 2 button to turn off . Update any required drivers for specific error message. Blinking blue Indicates that iDRAC Quick Sync 2 is active. Check the System Event Log or the LCD panel, if available ...the system health and system ID button to switch to system ID mode. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is located on the bezel, for the PCIe card. ...
EMC PowerEdge Servers Troubleshooting Guide
Page 29
... an adapter, or a daughter card. Network [d] - This could be on the Firmware versions. Update to the latest BIOS version. 2. Driver The Network (Ethernet) device version [x] outdated. Please check nothing is obstructing the fan. 1. system, this may be faulty. Update to ...(PSA and ePSA) Error message Description Steps 5. Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Turn off your system...
... an adapter, or a daughter card. Network [d] - This could be on the Firmware versions. Update to the latest BIOS version. 2. Driver The Network (Ethernet) device version [x] outdated. Please check nothing is obstructing the fan. 1. system, this may be faulty. Update to ...(PSA and ePSA) Error message Description Steps 5. Repeat the PSA diagnostics. 4. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0511 Fan - Network [d] {Vendor supplied error} The Network (Ethernet) device 1. Turn off your system...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... each USB device one partition. 3. Laptop connection For information about configuring the USB storage device, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If the driver is installed, ensure that the USB storage device is configured as Automatic or Standard OS Use. 11. In... section. Ensure that USB Management Port Mode is connected to enable or disable the USB options. 9. Ensure that the iDRAC Virtual USB NIC device driver is configured with an NTFS or an FAT32 file system with a USB Type A/A cable. 2. Remove and reinsert the USB storage device. 7....
... each USB device one partition. 3. Laptop connection For information about configuring the USB storage device, see Integrated Dell Remote Access Controller User's Guide at a time. 12. If the driver is installed, ensure that the USB storage device is configured as Automatic or Standard OS Use. 11. In... section. Ensure that USB Management Port Mode is connected to enable or disable the USB options. 9. Ensure that the iDRAC Virtual USB NIC device driver is configured with an NTFS or an FAT32 file system with a USB Type A/A cable. 2. Remove and reinsert the USB storage device. 7....
EMC PowerEdge Servers Troubleshooting Guide
Page 41
...Ensure that the appropriate drivers are installed and the protocols are set to the serial port. 2. Ensure that all the NICs and switches on the network are enabled on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. For more information, see www.dell.com/support/ article/us...section. For more information, see the documentation for any peripheral devices that the NIC ports are set to configure NIC teaming on a PowerEdge Server and common issues, see the NIC documentation. • Try another known good network cable. • If the problem persists, use...
...Ensure that the appropriate drivers are installed and the protocols are set to the serial port. 2. Ensure that all the NICs and switches on the network are enabled on -a-poweredge-server-whitepapers-setup-articles-and-common-issues. For more information, see www.dell.com/support/ article/us...section. For more information, see the documentation for any peripheral devices that the NIC ports are set to configure NIC teaming on a PowerEdge Server and common issues, see the NIC documentation. • Try another known good network cable. • If the problem persists, use...
EMC PowerEdge Servers Troubleshooting Guide
Page 47
...is not authorized by the RAID controller. Run the appropriate diagnostic test. d. If the problem persists, see the Downloading the drivers and firmware topic. Importing or clearing foreign configurations using the foreign configuration view screen Prerequisites About this task If one of the... follow the safety instructions that you download and install the latest BIOS, drivers, and systems management firmware on those disks is displayed in your warranty. Install the system cover. Solution: Dell EMC recommends that are removed from the electrical outlet. 9. You should only...
...is not authorized by the RAID controller. Run the appropriate diagnostic test. d. If the problem persists, see the Downloading the drivers and firmware topic. Importing or clearing foreign configurations using the foreign configuration view screen Prerequisites About this task If one of the... follow the safety instructions that you download and install the latest BIOS, drivers, and systems management firmware on those disks is displayed in your warranty. Install the system cover. Solution: Dell EMC recommends that are removed from the electrical outlet. 9. You should only...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Update the RAID controller drivers and firmware 5. Resolution: • The controller is working as deigned. • For more than 64 virtual disks. Troubleshooting hardware issues 49 Navigate to the Foreign...
... Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Update the RAID controller drivers and firmware 5. Resolution: • The controller is working as deigned. • For more than 64 virtual disks. Troubleshooting hardware issues 49 Navigate to the Foreign...
EMC PowerEdge Servers Troubleshooting Guide
Page 52
... the BIOS configuration utility or the UEFI/HII RAID configuration utility. Click Convert to select the disk. Press the spacebar to Non-RAID. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in the BIOS Configuration Utility ( ): Steps 1. Cannot boot to Windows due to...
... the BIOS configuration utility or the UEFI/HII RAID configuration utility. Click Convert to select the disk. Press the spacebar to Non-RAID. See, Downloading drivers and firmware. Please check the cables and ensure that all the disks are in the BIOS Configuration Utility ( ): Steps 1. Cannot boot to Windows due to...
EMC PowerEdge Servers Troubleshooting Guide
Page 54
...the Dell Lifecycle Controller documentation or online help section. Exit the configuration utility and allow the system to boot to check the RAID configuration. Before you proceed, back up all the power cables. 3. Read and follow the safety instructions that the needed device drivers for...the virtual disk after multiple physical disks become simultaneously inaccessible. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to the operating system. 3. Take the hard drive offline and reseat...
...the Dell Lifecycle Controller documentation or online help section. Exit the configuration utility and allow the system to boot to check the RAID configuration. Before you proceed, back up all the power cables. 3. Read and follow the safety instructions that the needed device drivers for...the virtual disk after multiple physical disks become simultaneously inaccessible. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to the operating system. 3. Take the hard drive offline and reseat...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
... errors in a single array typically indicate a failure in the system. 5. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of data. Turn on the system and enter the CTRL+R utility. press to...as authorized in its Optimal state without a rebuild occurring. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Prerequisites Follow the safety precautions to servicing that a power cable ...
... errors in a single array typically indicate a failure in the system. 5. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of data. Turn on the system and enter the CTRL+R utility. press to...as authorized in its Optimal state without a rebuild occurring. Corrective action-Update the hard drive firmware/PERC controller. For information about driver installation, see the Getting help section. 58 Troubleshooting hardware issues Prerequisites Follow the safety precautions to servicing that a power cable ...
EMC PowerEdge Servers Troubleshooting Guide
Page 59
...59 You should only perform troubleshooting and simple repairs as authorized in your product. Damage due to ensure that the device drivers for more information, see the Getting help section. Read and follow the safety instructions that are shipped with your product ... covered by a certified service technician. Reinstall the tape-backup software as directed by your warranty. Ensure that is not authorized by Dell is properly installed: a. Perform the following sections provide information on the system and attached peripherals. 6. b. d. Next steps If you...
...59 You should only perform troubleshooting and simple repairs as authorized in your product. Damage due to ensure that the device drivers for more information, see the Getting help section. Read and follow the safety instructions that are shipped with your product ... covered by a certified service technician. Reinstall the tape-backup software as directed by your warranty. Ensure that is not authorized by Dell is properly installed: a. Perform the following sections provide information on the system and attached peripherals. 6. b. d. Next steps If you...
EMC PowerEdge Servers Troubleshooting Guide
Page 81
... virtual disk size depends on -board alarm tone. The alarm is enabled. Update the controller driver version. 2. Irrespective of whether your operating system documentation. Problems associated with chassis Integrated Controller has... alert in unexpected behavior including data loss. Create one or more information on Dell's 13th generation of physical disk failures The PERC 5/E adapter uses an audible... virtual disks, you to the latest version. You can result in case of PowerEdge servers Workaround: Steps 1. Installation instructions are smaller than 1TB. 4. Back up your...
... virtual disk size depends on -board alarm tone. The alarm is enabled. Update the controller driver version. 2. Irrespective of whether your operating system documentation. Problems associated with chassis Integrated Controller has... alert in unexpected behavior including data loss. Create one or more information on Dell's 13th generation of physical disk failures The PERC 5/E adapter uses an audible... virtual disks, you to the latest version. You can result in case of PowerEdge servers Workaround: Steps 1. Installation instructions are smaller than 1TB. 4. Back up your...
EMC PowerEdge Servers Troubleshooting Guide
Page 82
...: Update the system's driver and firmware to select System Utilities > Launch Dell Diagnostics. 82 Troubleshooting hardware issues Use the up-and-down arrows keys to the latest version. Order of the system management consoles, or both logged and displayed. For more information, go to Changing the RAID level on Dell PowerEdge servers Interpreting LCD...
...: Update the system's driver and firmware to select System Utilities > Launch Dell Diagnostics. 82 Troubleshooting hardware issues Use the up-and-down arrows keys to the latest version. Order of the system management consoles, or both logged and displayed. For more information, go to Changing the RAID level on Dell PowerEdge servers Interpreting LCD...
EMC PowerEdge Servers Troubleshooting Guide
Page 86
...Delete the array. 4. Perform a Check Consistency on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for any ... that can safely assume that airflow to preserve the integrity of data errors, double faults and punctures. There are : • Update drivers and firmware on the array. The primary job of a RAID controller is to the machine is removed. Check for extremely obvious indications...
...Delete the array. 4. Perform a Check Consistency on controllers, hard drives, backplanes and other devices. • Perform routine Check Consistency operations (Dell recommends every 30 days). • Inspect cabling for signs of wear and damage and ensure good connections. • Review logs for any ... that can safely assume that airflow to preserve the integrity of data errors, double faults and punctures. There are : • Update drivers and firmware on the array. The primary job of a RAID controller is to the machine is removed. Check for extremely obvious indications...
EMC PowerEdge Servers Troubleshooting Guide
Page 88
...How do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I upgrade the iDRAC license from express to ...to set up , or license management. It offers a single-user virtual console session and virtual media in UEFI mode • Guidance on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...
...How do I configure RAID using operating system deployment wizard • Foreign drivers on physical disk • Physical disk reported as BMC, was earlier known as Foreign • How to update BIOS on 13th generation PowerEdge servers • Why am I upgrade the iDRAC license from express to ...to set up , or license management. It offers a single-user virtual console session and virtual media in UEFI mode • Guidance on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support in...
EMC PowerEdge Servers Troubleshooting Guide
Page 93
...virtual disk is using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration ...effective, ensure that was assigned as a RAID 5 using an operating System deployment wizard on the Dell Lifecycle controller. To configure RAID: &#...
...virtual disk is using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration ...effective, ensure that was assigned as a RAID 5 using an operating System deployment wizard on the Dell Lifecycle controller. To configure RAID: &#...
