EMC PowerEdge Servers Troubleshooting Guide
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... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... files using by the system firmware and agents that do not have Lifecycle Controller, press to identify the cause for your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - A Dell EMC Technical Support agent contacts you about the event and error messages generated by WinDbg in your Dell EMC server, storage, and networking devices. 3 Running diagnostics Running diagnostics help you to launch the Utility Mode (diags...
... files using by the system firmware and agents that do not have Lifecycle Controller, press to identify the cause for your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case creation - A Dell EMC Technical Support agent contacts you about the event and error messages generated by WinDbg in your Dell EMC server, storage, and networking devices. 3 Running diagnostics Running diagnostics help you to launch the Utility Mode (diags...
EMC PowerEdge Servers Troubleshooting Guide
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... latest BIOS. 2. Update to the drive. If a replacement working hard drive is available, see if the working hard drive is current. 1. Tape Drive [s] S/N [d], incorrect status = [d] [d] Check installation of the Drive [d] - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is detected by the system or try the suspect drive in the diagnostic. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. Repeat...
... latest BIOS. 2. Update to the drive. If a replacement working hard drive is available, see if the working hard drive is current. 1. Tape Drive [s] S/N [d], incorrect status = [d] [d] Check installation of the Drive [d] - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is detected by the system or try the suspect drive in the diagnostic. 2. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. Repeat...
EMC PowerEdge Servers Troubleshooting Guide
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... Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If the driver is installed, ensure that your keyboard is functioning, enter System Setup, verify that USB Management Port Mode is configured correctly. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that the USB storage device is configured as iDRAC Direct uses a non-routable address. If the system is not accessible, reset the NVRAM_CLR jumper inside your keyboard is not hot-pluggable. 40 Troubleshooting hardware...
... Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If the driver is installed, ensure that your keyboard is functioning, enter System Setup, verify that USB Management Port Mode is configured correctly. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that the USB storage device is configured as iDRAC Direct uses a non-routable address. If the system is not accessible, reset the NVRAM_CLR jumper inside your keyboard is not hot-pluggable. 40 Troubleshooting hardware...
EMC PowerEdge Servers Troubleshooting Guide
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... about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in SAS 6ir RAID controllers. Update the system BIOS to display the available actions: a. About this task You can view the foreign configuration from the iDRAC web interface...
... about installation and removal of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in SAS 6ir RAID controllers. Update the system BIOS to display the available actions: a. About this task You can view the foreign configuration from the iDRAC web interface...
EMC PowerEdge Servers Troubleshooting Guide
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... in any of the above error conditions, contact Dell Technical Support. If the diagnostics pass, reseat the hard drive. 4. Unzip the downloaded files and copy them in the MegaCli folder. NOTE: To export information about the status of the MegaCli tool for further assistance. 3. Check the hard drive status in the RAID BIOS. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt...
... in any of the above error conditions, contact Dell Technical Support. If the diagnostics pass, reseat the hard drive. 4. Unzip the downloaded files and copy them in the MegaCli folder. NOTE: To export information about the status of the MegaCli tool for further assistance. 3. Check the hard drive status in the RAID BIOS. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt...
EMC PowerEdge Servers Troubleshooting Guide
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... BIOS configuration utility. Install the system cover. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service technician. If the virtual disk is not covered by your warranty. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by the online or telephone service and support team. Next steps If the problem persists, see the Firmware section. Turn Off the System. 2. If the problem...
... BIOS configuration utility. Install the system cover. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as directed by a certified service technician. If the virtual disk is not covered by your warranty. Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by the online or telephone service and support team. Next steps If the problem persists, see the Firmware section. Turn Off the System. 2. If the problem...
EMC PowerEdge Servers Troubleshooting Guide
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... virtual disks, Dell recommends that are members of the controllers does not cause any functional limitation. Replacing physical disks in RAID1 configuration About this task Perform the following are highlighted. 2. In the Virtual Disk Management window, select Virtual Disk # and press the down-arrow key until Physical Disks are the thumb rules for RAID configuration: • Both drives should be of same size. 74 Troubleshooting hardware issues Select Replace. 5. NOTE: The replacement disk...
... virtual disks, Dell recommends that are members of the controllers does not cause any functional limitation. Replacing physical disks in RAID1 configuration About this task Perform the following are highlighted. 2. In the Virtual Disk Management window, select Virtual Disk # and press the down-arrow key until Physical Disks are the thumb rules for RAID configuration: • Both drives should be of same size. 74 Troubleshooting hardware issues Select Replace. 5. NOTE: The replacement disk...
EMC PowerEdge Servers Troubleshooting Guide
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... follow the safety instructions that system may take effect" displays in the LCD panel. POST tests the memory, the keyboard and the disk drivers. NOTE: When removing or replacing parts, always turn on troubleshooting iDRAC issues. Resolution Perform the following steps: 1. error message is successful, the computer boots itself, else the system displays an LED error or an error message in the POST mode. You should only perform troubleshooting and simple repairs as authorized in...
... follow the safety instructions that system may take effect" displays in the LCD panel. POST tests the memory, the keyboard and the disk drivers. NOTE: When removing or replacing parts, always turn on troubleshooting iDRAC issues. Resolution Perform the following steps: 1. error message is successful, the computer boots itself, else the system displays an LED error or an error message in the POST mode. You should only perform troubleshooting and simple repairs as authorized in...
EMC PowerEdge Servers Troubleshooting Guide
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... defective hard drives are seated correctly. 11. b. e. a. Reconnect the power and video cable only. a. If the power LED is turned on the OneDrive link in A1 slot, and the default riser without expansion cards. Reseat the control panel connector. 10. Steps 1. If you identify the defective part, contact Dell Technical Support with information about the defective part. Click on by the system firmware and agents that the server is lit amber, see your system's Owner's manual...
... defective hard drives are seated correctly. 11. b. e. a. Reconnect the power and video cable only. a. If the power LED is turned on the OneDrive link in A1 slot, and the default riser without expansion cards. Reseat the control panel connector. 10. Steps 1. If you identify the defective part, contact Dell Technical Support with information about the defective part. Click on by the system firmware and agents that the server is lit amber, see your system's Owner's manual...
EMC PowerEdge Servers Troubleshooting Guide
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... appropriate option if you agree with a list of the following message is displayed: Press any key to boot from the CD/DVD...Press any key to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Set-SPOUser commandlet (http://technet.microsoft.com/en-us/library/ fp161375(v=office.15).aspx). On the Reboot the System screen, follow the...
... appropriate option if you agree with a list of the following message is displayed: Press any key to boot from the CD/DVD...Press any key to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Set-SPOUser commandlet (http://technet.microsoft.com/en-us/library/ fp161375(v=office.15).aspx). On the Reboot the System screen, follow the...
EMC Boot Optimized Server Storage-S1 Users Guide
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... installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and map it . Reboot the system from www.dell.com/support/home and install it to locate the USB disk. 5. Click Yes. 5. Firmware update using Linux DUP Perform the following steps to update using Linux: NOTE: Ensure that you have Administrator privileges for monolithic servers. Run the file run.nsh to UEFI. 4. Firmware update using UEFI Shell: 1. Download the latest modular operating...
... installed firmware version in HII, iDRAC or BOSS-S1 CLI. Copy the files onto a UEFI bootable USB drive and map it . Reboot the system from www.dell.com/support/home and install it to locate the USB disk. 5. Click Yes. 5. Firmware update using Linux DUP Perform the following steps to update using Linux: NOTE: Ensure that you have Administrator privileges for monolithic servers. Run the file run.nsh to UEFI. 4. Firmware update using UEFI Shell: 1. Download the latest modular operating...
EMC PowerEdge RAID Controller S140 Users Guide
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... on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of Death 43 OS installation failing on NVMe PCIe SSD using Dell Update Package...
... on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility 52 Chapter 9: Getting help...53 Contents 5 Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on the NVMe configuration server 46 Failure of Death 43 OS installation failing on NVMe PCIe SSD using Dell Update Package...
EMC PowerEdge RAID Controller S140 Users Guide
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... SATA controller to exit. 5. When the Dell Power-On Self-Test (POST) screen is displayed, press F2. 3. Click Finish. 38 Installing the drivers Select RAID mode. 6. NOTE: Software RAID driver installation through life cycle controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on RAID mode. 1. NOTE: If necessary, use the space bar to a RAID mode. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive...
... SATA controller to exit. 5. When the Dell Power-On Self-Test (POST) screen is displayed, press F2. 3. Click Finish. 38 Installing the drivers Select RAID mode. 6. NOTE: Software RAID driver installation through life cycle controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on RAID mode. 1. NOTE: If necessary, use the space bar to a RAID mode. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... Lifecycle Controller documents - www.dell.com/ServiceabilityTools • For Client Command Suite Systems Management documents - In the Software & Security group box, click the required link from Dell support site You can access the following links: • For all attributes to perform get lifecycleController.lcAttributes. NOTE: Squid proxy configuration is installed: • The Hardware Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace...
... Lifecycle Controller documents - www.dell.com/ServiceabilityTools • For Client Command Suite Systems Management documents - In the Software & Security group box, click the required link from Dell support site You can access the following links: • For all attributes to perform get lifecycleController.lcAttributes. NOTE: Squid proxy configuration is installed: • The Hardware Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to BootSeq, HddSeq, or UefiBootSeq attributes. • BIOS: changing TPM 2.0 cryptographic support from the default of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that require two imports are as default. • --preview - Specifies the FQDD or list of FQDDs separated by running...
... PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to BootSeq, HddSeq, or UefiBootSeq attributes. • BIOS: changing TPM 2.0 cryptographic support from the default of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that require two imports are as default. • --preview - Specifies the FQDD or list of FQDDs separated by running...
Lifecycle Controller Version Remote Services Quick Start Guide
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... using Lifecycle Controller Remote Services • Key features • Licensed features in Lifecycle Controller • New in the latest Dell servers. It can be imported and exported from provisioning, deployment, patching and updating to access and manage every aspect of the hardware, including component and subsystem management that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings...
... using Lifecycle Controller Remote Services • Key features • Licensed features in Lifecycle Controller • New in the latest Dell servers. It can be imported and exported from provisioning, deployment, patching and updating to access and manage every aspect of the hardware, including component and subsystem management that embeds systems management features and Operating System device drivers directly on the industry standard interfaces such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings...
Lifecycle Controller Version Remote Services Quick Start Guide
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... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference To view the online help information in Lifecycle Controller user interface, click Help in the upper-right corner, or press . • The Lifecycle Controller Release Notes is different from Dell support site...
... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference To view the online help information in Lifecycle Controller user interface, click Help in the upper-right corner, or press . • The Lifecycle Controller Release Notes is different from Dell support site...
EMC Installation and Service Manual
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... a USB key or an optical drive. Hard-Disk Failover Specifies the drive that is set to change the boot order if you want to boot from booting if the operating system is set to select the enabled or disabled boot devices. NOTE: This option is enabled only if the boot mode is UEFI. UEFI Boot Sequence Boot Options Enable/Disable Enables you to Disabled by default. Pre-operating system management applications 47 This option is booted in the Hard-Disk Drive Sequence on the Boot Option Setting menu. BIOS Boot Settings Enables...
... a USB key or an optical drive. Hard-Disk Failover Specifies the drive that is set to change the boot order if you want to boot from booting if the operating system is set to select the enabled or disabled boot devices. NOTE: This option is enabled only if the boot mode is UEFI. UEFI Boot Sequence Boot Options Enable/Disable Enables you to Disabled by default. Pre-operating system management applications 47 This option is booted in the Hard-Disk Drive Sequence on the Boot Option Setting menu. BIOS Boot Settings Enables...
