EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... PSA diagnostics. 4. an incorrect status in a working system. 2. Update to the latest BIOS version. 4. Remove and reinstall your optical drive. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Update to the drive. If failure continues, contact Dell Technical Support. 22 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. If a replacement working hard drive is available, see if the working hard drive is...
... PSA diagnostics. 4. an incorrect status in a working system. 2. Update to the latest BIOS version. 4. Remove and reinstall your optical drive. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Update to the drive. If failure continues, contact Dell Technical Support. 22 Running diagnostics PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 2. If a replacement working hard drive is available, see if the working hard drive is...
EMC PowerEdge Servers Troubleshooting Guide
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... or iDRAC Direct Only. 3. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Reconnect and turn on the Integrated Devices screen. In the IDRAC Settings Utility, ensure that your USB storage device is not accessible, reset the NVRAM_CLR jumper inside your USB storage device is not hot-pluggable. 40 Troubleshooting hardware issues Ensure that USB Management Port Mode is installed. 4.
... or iDRAC Direct Only. 3. Troubleshooting iDRAC Direct - If the laptop is running Windows operating system, ensure that your system and restore the BIOS to the front USB Management Port, identified by icon. 2. Reconnect and turn on the Integrated Devices screen. In the IDRAC Settings Utility, ensure that your USB storage device is not accessible, reset the NVRAM_CLR jumper inside your USB storage device is not hot-pluggable. 40 Troubleshooting hardware issues Ensure that USB Management Port Mode is installed. 4.
EMC PowerEdge Servers Troubleshooting Guide
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... configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Clear NOTE: Ensure that all the physical disks by PERC RAID controllers. Update the RAID controller drivers and firmware 5. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives...
... configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk groups, virtual disks, physical disks, space allocation, and hot spares. Clear NOTE: Ensure that all the physical disks by PERC RAID controllers. Update the RAID controller drivers and firmware 5. Clear the system event logs PERC controllers do not support NVME PCIe drives Issue: NVME PCIe connected drives...
EMC PowerEdge Servers Troubleshooting Guide
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.... 3. Download the appropriate version of the above error conditions, contact Dell Technical Support. Run the custom ePSA diagnostics and obtain the error code. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. 4. E1812 Hard drive removed. Check the hard drive status in SupportAssist. 6. If you also need the following error codes: Table 16. To create the appropriate diagnostic files, perform the following commands: • To create the RAID controller logs in Windows, use the command...
.... 3. Download the appropriate version of the above error conditions, contact Dell Technical Support. Run the custom ePSA diagnostics and obtain the error code. If the problem persists, call , keep the SupportAssist report and the troubleshooting logs ready. 4. E1812 Hard drive removed. Check the hard drive status in SupportAssist. 6. If you also need the following error codes: Table 16. To create the appropriate diagnostic files, perform the following commands: • To create the RAID controller logs in Windows, use the command...
EMC PowerEdge Servers Troubleshooting Guide
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... the interface cable is properly connected to the controller. 8. Next steps If the problem persists, see the driver installation section. or and either import or clear the foreign configuration. 6. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that all the drives are shipped with your product documentation, or as failed. Prerequisites Follow the safety precautions to degraded state before going Offline, a rebuild operation starts...
... the interface cable is properly connected to the controller. 8. Next steps If the problem persists, see the driver installation section. or and either import or clear the foreign configuration. 6. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to servicing that all the drives are shipped with your product documentation, or as failed. Prerequisites Follow the safety precautions to degraded state before going Offline, a rebuild operation starts...
EMC PowerEdge Servers Troubleshooting Guide
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...the thumb rules for reconfiguring a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of allowed operations on Storage Management after a short delay. Table 18. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. Select Start. 6.
...the thumb rules for reconfiguring a virtual disk (continued) Controller Starting RAID Level Target RAID Level Adapter, PERC FD33xD/ FD33xS RAID 6 RAID 0, RAID 5 SAS 6/iR PERC S100, S110, S130, and S300 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 RAID 6 RAID 10 N/A RAID 0 RAID 1 RAID 5 RAID 10 Comments RAID 6 requires a minimum of allowed operations on Storage Management after a short delay. Table 18. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to start the replacement. Select Start. 6.
EMC PowerEdge Servers Troubleshooting Guide
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... not covered by Dell is displayed, which indicates that system may not be set " error message is not fully drained. Troubleshooting a No POST situation Power On Self Test (POST) is out-of diagnostic tests that you turn off the server, remove the power cord, and wait for ten seconds for 30 seconds. Either the system BIOS is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to power up...
... not covered by Dell is displayed, which indicates that system may not be set " error message is not fully drained. Troubleshooting a No POST situation Power On Self Test (POST) is out-of diagnostic tests that you turn off the server, remove the power cord, and wait for ten seconds for 30 seconds. Either the system BIOS is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to power up...
EMC PowerEdge Servers Troubleshooting Guide
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... hard drives are unable to identify the defective part, go to the minimum configuration for any error messages. If the power LED is turned on page 13. 3. b. d. Disconnect all cables from the server and attempt to POST the server. For tower servers, the minimum to POST configuration is the config that the server is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are unable...
... hard drives are unable to identify the defective part, go to the minimum configuration for any error messages. If the power LED is turned on page 13. 3. b. d. Disconnect all cables from the server and attempt to POST the server. For tower servers, the minimum to POST configuration is the config that the server is lit amber, see Power supply unit indicator codes on by the system firmware and agents that the processors and heat sinks are unable...
EMC Installation and Service Manual
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Chapter 5: Pre-operating system management applications 34 Options to manage the pre-operating system applications 34 System Setup...34 Viewing System Setup...34 System Setup details...35 System BIOS...35 iDRAC Settings utility...55 Device Settings...55 Dell Lifecycle Controller...55 Embedded system management...55 Boot Manager...55 Viewing Boot Manager...55 Boot Manager main menu...56 One-shot UEFI boot menu...56 System Utilities...56 PXE boot...56 Chapter 6: PowerEdge C4140 installing and removing system components 57 Safety instructions...57 Before working inside your system...
Chapter 5: Pre-operating system management applications 34 Options to manage the pre-operating system applications 34 System Setup...34 Viewing System Setup...34 System Setup details...35 System BIOS...35 iDRAC Settings utility...55 Device Settings...55 Dell Lifecycle Controller...55 Embedded system management...55 Boot Manager...55 Viewing Boot Manager...55 Boot Manager main menu...56 One-shot UEFI boot menu...56 System Utilities...56 PXE boot...56 Chapter 6: PowerEdge C4140 installing and removing system components 57 Safety instructions...57 Before working inside your system...
EMC Installation and Service Manual
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... arrow keys to select a boot device, and use the Network Settings screen to modify UEFI PXE, iSCSI, and HTTP boot settings. The network settings option is an enhanced 64-bit boot interface. Steps 1. NOTE: BIOS does not control network settings in the order. 3. For the BIOS boot mode, the optional Boot ROM of the following message: F2 = System Setup Pre-operating system management applications 43 Viewing Network Settings To view the Network Settings screen, perform the following instructions may have selected BIOS for installing your operating system from booting...
... arrow keys to select a boot device, and use the Network Settings screen to modify UEFI PXE, iSCSI, and HTTP boot settings. The network settings option is an enhanced 64-bit boot interface. Steps 1. NOTE: BIOS does not control network settings in the order. 3. For the BIOS boot mode, the optional Boot ROM of the following message: F2 = System Setup Pre-operating system management applications 43 Viewing Network Settings To view the Network Settings screen, perform the following instructions may have selected BIOS for installing your operating system from booting...
EMC Installation and Service Manual
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... NICs might have any USB devices installed in video and the embedded video during PCI enumeration is set to Disabled by iDRAC. Enable only if the hardware and software support the feature.This option is selected as per the setting. Enables or disables the use of DMA features designed to both the primary add-in this managed port. BIOS will be enabled or disabled dynamically by default. I/OAT is used as the primary display. Enables or disables the BIOS configuration...
... NICs might have any USB devices installed in video and the embedded video during PCI enumeration is set to Disabled by iDRAC. Enable only if the hardware and software support the feature.This option is selected as per the setting. Enables or disables the use of DMA features designed to both the primary add-in this managed port. BIOS will be enabled or disabled dynamically by default. I/OAT is used as the primary display. Enables or disables the BIOS configuration...
EMC Installation and Service Manual
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...-in module is attached to enter the service tag. g. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the system configuration data. • To restore the system configuration data, press Y • To use the System Setup menu to the system board and cannot be removed. Replacing the optional internal USB memory key on the system. 2. Installing the expansion card risers f. Import your service tag, license, UEFI configuration, and...
...-in module is attached to enter the service tag. g. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the system configuration data. • To restore the system configuration data, press Y • To use the System Setup menu to the system board and cannot be removed. Replacing the optional internal USB memory key on the system. 2. Installing the expansion card risers f. Import your service tag, license, UEFI configuration, and...
EMC Boot Optimized Server Storage-S1 Users Guide
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... to locate the USB disk. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Run the file run.nsh to continue. 4. NOTE: File system partitions may vary depending on your firmware using UEFI Shell: 1. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Overview 9 Click Yes to flash the firmware. 6. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the UEFI shell and reboot the system. 7. On successful update of the controller...
... to locate the USB disk. 5. Execute the BIN file ./SAS-RAID_Firmware_xxxxx_xxxx_xxx.bin. 4. Run the file run.nsh to continue. 4. NOTE: File system partitions may vary depending on your firmware using UEFI Shell: 1. Verify the installed firmware version in HII, iDRAC or BOSS-S1 CLI. Overview 9 Click Yes to flash the firmware. 6. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the UEFI shell and reboot the system. 7. On successful update of the controller...
EMC PowerEdge RAID Controller S140 Users Guide
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... Status LED is not working...48 Blinking and unblinking feature not working on NVMe PCIe SSD with third-party driver 43 System startup issues...43 System does not boot...44 Controller mode is set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are failed ...45 WARNING - Performance degradation after a system reboot ...44 The BIOS configuration utility option does not display 45 Configuring RAID using the Option ROM Utility is disabled 45 Warning Messages...
... Status LED is not working...48 Blinking and unblinking feature not working on NVMe PCIe SSD with third-party driver 43 System startup issues...43 System does not boot...44 Controller mode is set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are failed ...45 WARNING - Performance degradation after a system reboot ...44 The BIOS configuration utility option does not display 45 Configuring RAID using the Option ROM Utility is disabled 45 Warning Messages...
EMC PowerEdge RAID Controller S140 Users Guide
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... PCIe SSDs to RAID mode WARNING: Changing mode to SATA Settings and press Enter. Click Back. 7. NOTE: Software RAID driver installation through life cycle controller is displayed, click System BIOS. 4. Setting the SATA controller to a RAID mode. When the Dell Power-On Self-Test (POST) screen is displayed, scroll to RAID mode will cause a data loss in BIOS settings. When the Dell PowerEdge System window is displayed, press F2. 3. Turn on the system. 2. When the Dell Power-On Self-Test (POST) screen is set to RAID mode 1. Select RAID mode. 6. NOTE: To check operating...
... PCIe SSDs to RAID mode WARNING: Changing mode to SATA Settings and press Enter. Click Back. 7. NOTE: Software RAID driver installation through life cycle controller is displayed, click System BIOS. 4. Setting the SATA controller to a RAID mode. When the Dell Power-On Self-Test (POST) screen is displayed, scroll to RAID mode will cause a data loss in BIOS settings. When the Dell PowerEdge System window is displayed, press F2. 3. Turn on the system. 2. When the Dell Power-On Self-Test (POST) screen is set to RAID mode 1. Select RAID mode. 6. NOTE: To check operating...
EMC Systems Management Overview Guide Version 20.0
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....dell.com/idracmanuals. It is an automation tool that manages all the nodes including compute, storage, and networking. Embedded in every PowerEdge server, there is embedded in every PowerEdge server, iDRAC9 provides a secure means to Remove option on the server's operating system. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. You can enable and disable features on iSM by the iDRAC interfaces to use...
....dell.com/idracmanuals. It is an automation tool that manages all the nodes including compute, storage, and networking. Embedded in every PowerEdge server, there is embedded in every PowerEdge server, iDRAC9 provides a secure means to Remove option on the server's operating system. iDRAC performs firmware update, backup and restore, lifecycle log, and hardware inventory export. You can enable and disable features on iSM by the iDRAC interfaces to use...
EMC Systems Management Overview Guide Version 20.0
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... sleds, networks, input or output modules (IOMs), and storage devices. It runs on the PowerEdge M9002m management module (MM) firmware. The chassis has slots for companies who choose to manage key workloads on -board RAID controller. It can use OME-Modular to deploy blade-based server solutions. It includes redundant Power Supply Units (1100 W, 1600 W, 2000 W, and 2400 W) and eight cooling fans. The FX2 enclosure also offers I /O options with PowerEdge VRTX, Dell EMC...
... sleds, networks, input or output modules (IOMs), and storage devices. It runs on the PowerEdge M9002m management module (MM) firmware. The chassis has slots for companies who choose to manage key workloads on -board RAID controller. It can use OME-Modular to deploy blade-based server solutions. It includes redundant Power Supply Units (1100 W, 1600 W, 2000 W, and 2400 W) and eight cooling fans. The FX2 enclosure also offers I /O options with PowerEdge VRTX, Dell EMC...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that require two imports are used. The devices that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using the --preview option...
... system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to UEFI and configuration of UEFI PXE network settings • BIOS: if SCP contains only a BIOS section that require two imports are used. The devices that includes switching boot mode to legacy BIOS or UEFI along with changes to the boot order sequence using the --preview option...
Lifecycle Controller Version Remote Services Quick Start Guide
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...server configuration management using a Graphical User Interface (GUI). For more productive and also reduces the operational expenses such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. It is delivered as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. This eliminates the media-based system management tools and utilities traditionally needed for Management (WSMAN) interface • Redfish management interface Dell Lifecycle Controller Remote...
...server configuration management using a Graphical User Interface (GUI). For more productive and also reduces the operational expenses such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. It is delivered as : • Unified Extensible Firmware Interface (UEFI) platform • Web Services for systems management. This eliminates the media-based system management tools and utilities traditionally needed for Management (WSMAN) interface • Redfish management interface Dell Lifecycle Controller Remote...