Getting Started Guide
Page 4
... any proprietary interest in any manner whatsoever without notice. © 2006 Dell Inc. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Intel and Xeon are registered trademark and Windows Server is a registered trademark of Red Hat, Inc.; SUSE is a trademark... of data and tells you make better use of Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that...
... any proprietary interest in any manner whatsoever without notice. © 2006 Dell Inc. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Intel and Xeon are registered trademark and Windows Server is a registered trademark of Red Hat, Inc.; SUSE is a trademark... of data and tells you make better use of Dell Inc. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that...
Getting Started Guide
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... PERC 4e/DC. Supported Operating Systems • Microsoft® Windows Server™ 2003 Standard and Enterprise Editions • Microsoft Windows Small Business Server 2003, Standard and Premium Editions • Microsoft Windows Server 2003 Standard and Enterprise x64 Editions • Red Hat® Enterprise...Hat Enterprise Linux AS and ES (version 4) for Intel Extended Memory 64 Technology (Intel EM64T) • SUSE® Linux Enterprise Server 9 for an optional integrated RAID controller card. Contact your technical support provider for system ID and error messaging. • System ...
... PERC 4e/DC. Supported Operating Systems • Microsoft® Windows Server™ 2003 Standard and Enterprise Editions • Microsoft Windows Small Business Server 2003, Standard and Premium Editions • Microsoft Windows Server 2003 Standard and Enterprise x64 Editions • Red Hat® Enterprise...Hat Enterprise Linux AS and ES (version 4) for Intel Extended Memory 64 Technology (Intel EM64T) • SUSE® Linux Enterprise Server 9 for an optional integrated RAID controller card. Contact your technical support provider for system ID and error messaging. • System ...
Hardware Owner's Manual (PDF)
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Troubleshooting Expansion Cards 117 Troubleshooting the Microprocessors 118 5 Running the System Diagnostics Using Server Administrator Diagnostics 121 System Diagnostics Features 121 When to Use the System Diagnostics 121 Running the System Diagnostics 122 System ... 129 7 Getting Help Technical Assistance 131 Online Services 131 AutoTech Service 132 Automated Order-Status Service 132 Technical Support Service 132 Dell Enterprise Training and Certification 133 Problems With Your Order 133 Product Information 133 Returning Items for Warranty Repair or Credit 133 Contents 7
Troubleshooting Expansion Cards 117 Troubleshooting the Microprocessors 118 5 Running the System Diagnostics Using Server Administrator Diagnostics 121 System Diagnostics Features 121 When to Use the System Diagnostics 121 Running the System Diagnostics 122 System ... 129 7 Getting Help Technical Assistance 131 Online Services 131 AutoTech Service 132 Automated Order-Status Service 132 Technical Support Service 132 Dell Enterprise Training and Certification 133 Problems With Your Order 133 Product Information 133 Returning Items for Warranty Repair or Credit 133 Contents 7
Hardware Owner's Manual (PDF)
Page 18
...CPU Protocol CPU Bus PERR CPU Init CPU Machine Chk PS # Predictive Causes Corrective Actions Specified microprocessor is cleared using either Server Assistant or the BMC Management Utility. Ensure that the microprocessor heat sinks are in your processors match and conform to the... system's power cord is disconnected and reconnected to the type described in the Microprocessor Technical Specifications outlined in a configuration unsupported by Dell. Processors are properly installed. The system BIOS has reported a See "Getting Help" on page 131. supply is in an ...
...CPU Protocol CPU Bus PERR CPU Init CPU Machine Chk PS # Predictive Causes Corrective Actions Specified microprocessor is cleared using either Server Assistant or the BMC Management Utility. Ensure that the microprocessor heat sinks are in your processors match and conform to the... system's power cord is disconnected and reconnected to the type described in the Microprocessor Technical Specifications outlined in a configuration unsupported by Dell. Processors are properly installed. The system BIOS has reported a See "Getting Help" on page 131. supply is in an ...
Hardware Owner's Manual (PDF)
Page 36
... SATA drive attached to installed system, video, and redundant memory, including size, type, and speed of some applications when enabled. See support.dell.com for a USB flash drive. Embedded Server Management Displays a screen to configure the front-panel LCD options and to configure the system password and setup password features. Keyboard NumLock...
... SATA drive attached to installed system, video, and redundant memory, including size, type, and speed of some applications when enabled. See support.dell.com for a USB flash drive. Embedded Server Management Displays a screen to configure the front-panel LCD options and to configure the system password and setup password features. Keyboard NumLock...
Hardware Owner's Manual (PDF)
Page 103
... disconnect one monitor attached to the system's integrated video connector. If the tests run successfully, the problem is disabled. See "Using Server Administrator Diagnostics" on the expansion card, not to either the front or rear video connector. Action 1 Check the system and power ...system and wait for signs of damage. 3 Swap the faulty keyboard with a working properly. • Video memory is faulty. See "Using Server Administrator Diagnostics" on page 131. 4 Run the appropriate online diagnostic test. Troubleshooting Your System 103 See "Getting Help" on page 121. ...
... disconnect one monitor attached to the system's integrated video connector. If the tests run successfully, the problem is disabled. See "Using Server Administrator Diagnostics" on the expansion card, not to either the front or rear video connector. Action 1 Check the system and power ...system and wait for signs of damage. 3 Swap the faulty keyboard with a working properly. • Video memory is faulty. See "Using Server Administrator Diagnostics" on page 131. 4 Run the appropriate online diagnostic test. Troubleshooting Your System 103 See "Getting Help" on page 121. ...
Hardware Owner's Manual (PDF)
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... a serial port is enabled and configured correctly for signs of damage. Troubleshooting Basic I /O Device" on page 33. See "Getting Help" on page 131. See "Using Server Administrator Diagnostics" on page 121. Action 1 Run the appropriate online diagnostic test. Troubleshooting the Mouse Problem • System message indicates a problem with a working mouse. If... mouse and its cable for your application. Action 1 Enter the System Setup program and ensure that the USB port is not functioning properly. See "Using Server Administrator Diagnostics" on page 121.
... a serial port is enabled and configured correctly for signs of damage. Troubleshooting Basic I /O Device" on page 33. See "Getting Help" on page 131. See "Using Server Administrator Diagnostics" on page 121. Action 1 Run the appropriate online diagnostic test. Troubleshooting the Mouse Problem • System message indicates a problem with a working mouse. If... mouse and its cable for your application. Action 1 Enter the System Setup program and ensure that the USB port is not functioning properly. See "Using Server Administrator Diagnostics" on page 121.
Hardware Owner's Manual (PDF)
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... and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. Troubleshooting a NIC Problem • NIC cannot communicate with network. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on page 48. 3 Remove all network cables are of an integrated NIC, see your Product Information...
... and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. Troubleshooting a NIC Problem • NIC cannot communicate with network. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on page 48. 3 Remove all network cables are of an integrated NIC, see your Product Information...
Hardware Owner's Manual (PDF)
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... attached peripherals. If the tests fail, see your Product Information Guide for at least 24 hours. 5 Close the system. Troubleshooting Your System 107 See "Using Server Administrator Diagnostics" on page 131. Before performing any of the expansion cards that all cables are properly installed: • Expansion cards • Power supplies •...
... attached peripherals. If the tests fail, see your Product Information Guide for at least 24 hours. 5 Close the system. Troubleshooting Your System 107 See "Using Server Administrator Diagnostics" on page 131. Before performing any of the expansion cards that all cables are properly installed: • Expansion cards • Power supplies •...
Hardware Owner's Manual (PDF)
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...; Faulty memory module. • Faulty system board. • Front-panel status LCD indicates a problem with system memory. See "Using Server Administrator Diagnostics" on page 121. 2 Turn on page 48. See "Using Server Administrator Diagnostics" on page 48. See "Closing the System" on page 121. 2 Open the system. Action CAUTION: Only trained service...
...; Faulty memory module. • Faulty system board. • Front-panel status LCD indicates a problem with system memory. See "Using Server Administrator Diagnostics" on page 121. 2 Turn on page 48. See "Using Server Administrator Diagnostics" on page 48. See "Closing the System" on page 121. 2 Open the system. Action CAUTION: Only trained service...
Hardware Owner's Manual (PDF)
Page 112
..., and disconnect the system from the electrical outlet. 5 Open the system. Before performing any of the expansion cards you removed in the system. See "Using Server Administrator Diagnostics" on page 48. 19 Reinstall one of the components inside the computer and protecting against electrostatic discharge. 1 Enter the System Setup program and...
..., and disconnect the system from the electrical outlet. 5 Open the system. Before performing any of the expansion cards you removed in the system. See "Using Server Administrator Diagnostics" on page 48. 19 Reinstall one of the components inside the computer and protecting against electrostatic discharge. 1 Enter the System Setup program and...
Hardware Owner's Manual (PDF)
Page 113
... attached peripherals, and disconnect the system from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. See "Using Server Administrator Diagnostics" on page 33. 4 Run the appropriate online diagnostic test. Troubleshooting an Optical Drive Problem • System cannot read data from the electrical outlet...
... attached peripherals, and disconnect the system from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. See "Using Server Administrator Diagnostics" on page 33. 4 Run the appropriate online diagnostic test. Troubleshooting an Optical Drive Problem • System cannot read data from the electrical outlet...
Hardware Owner's Manual (PDF)
Page 114
See "Using Server Administrator Diagnostics" on page 57. 11 Close the system. See "Installing an Expansion Card" on page 121. 7 Open or remove the bezel. CAUTION: Only trained ...
See "Using Server Administrator Diagnostics" on page 57. 11 Close the system. See "Installing an Expansion Card" on page 121. 7 Open or remove the bezel. CAUTION: Only trained ...
Hardware Owner's Manual (PDF)
Page 115
... and allow the system to boot to the next step. 4 Turn off the system, including any procedure, see Figure 3-14). b Open the system. See "Using Server Administrator Diagnostics" on page 48. b Ensure that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are configured...
... and allow the system to boot to the next step. 4 Turn off the system, including any procedure, see Figure 3-14). b Open the system. See "Using Server Administrator Diagnostics" on page 48. b Ensure that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are configured...
Hardware Owner's Manual (PDF)
Page 116
... Setup program and ensure that the SAS controller card or SAS RAID controller daughter card is firmly seated into the system board connector. See "Using Server Administrator Diagnostics" on page 33. 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller •...
... Setup program and ensure that the SAS controller card or SAS RAID controller daughter card is firmly seated into the system board connector. See "Using Server Administrator Diagnostics" on page 33. 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller •...
Hardware Owner's Manual (PDF)
Page 117
..., and turn on page 48. 5 Ensure that each expansion card is correctly installed. See "Opening the System" on the system and attached peripherals. See "Using Server Administrator Diagnostics" on page 131. Troubleshooting Your System 117 Action CAUTION: Only trained service technicians are correct. See Figure 3-13 (SAS controller card) or Figure...
..., and turn on page 48. 5 Ensure that each expansion card is correctly installed. See "Opening the System" on the system and attached peripherals. See "Using Server Administrator Diagnostics" on page 131. Troubleshooting Your System 117 Action CAUTION: Only trained service technicians are correct. See Figure 3-13 (SAS controller card) or Figure...
Hardware Owner's Manual (PDF)
Page 118
... system to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. d Close the system. See "Using Server Administrator Diagnostics" on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Replacing a Processor" on page 58. 11 Close the system...
... system to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. d Close the system. See "Using Server Administrator Diagnostics" on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Replacing a Processor" on page 58. 11 Close the system...
Hardware Owner's Manual (PDF)
Page 121
...use the system diagnostics to help . For information about using diagnostics, see the Server Administrator User's Guide. For additional information, see the online help identify the problem. Using Server Administrator Diagnostics To assess a system problem, first use the system diagnostics. Running ...error messages that inform you are functioning, you can use diagnostics test results to identify the problem, then use the online Server Administrator diagnostics. When to test your system, run the diagnostics before calling for particular device groups or devices. To access ...
...use the system diagnostics to help . For information about using diagnostics, see the Server Administrator User's Guide. For additional information, see the online help identify the problem. Using Server Administrator Diagnostics To assess a system problem, first use the system diagnostics. Running ...error messages that inform you are functioning, you can use diagnostics test results to identify the problem, then use the online Server Administrator diagnostics. When to test your system, run the diagnostics before calling for particular device groups or devices. To access ...
Hardware Owner's Manual (PDF)
Page 136
... need to change. NOTE: Toll-free numbers are listed. Contacting Dell To contact Dell electronically, you can access the following table. NOTE: The contact information provided was deemed correct at a separate telephone number listed for servers and EMC® storage products: la_enterprise@dell.com Customer Care Technical Support Technical Support Services Sales Aruba General...
... need to change. NOTE: Toll-free numbers are listed. Contacting Dell To contact Dell electronically, you can access the following table. NOTE: The contact information provided was deemed correct at a separate telephone number listed for servers and EMC® storage products: la_enterprise@dell.com Customer Care Technical Support Technical Support Services Sales Aruba General...
Hardware Owner's Manual (PDF)
Page 139
... Area, Website and E-Mail Address Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers...
... Area, Website and E-Mail Address Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers...