Quick Reference
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... works only on your computer. Express Service Code: Service Tag: Dell Diagnostics CAUTION: Before you want to review your computer. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active. If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostic light patterns, record your Express...
... works only on your computer. Express Service Code: Service Tag: Dell Diagnostics CAUTION: Before you want to review your computer. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active. If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostic light patterns, record your Express...
Quick Reference
Page 50
... The Service Tag for your computer is encountered during a test, a message appears with an error code and a description of the problem. This typically can take an hour or more. If you contact Dell, technical support will ask for your computer. This typically can take 10 to 20 minutes. ... lists the most common symptoms. 3 If a problem is located at the top of each test screen. Write down the error code and problem description and contact Dell. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you...
... The Service Tag for your computer is encountered during a test, a message appears with an error code and a description of the problem. This typically can take an hour or more. If you contact Dell, technical support will ask for your computer. This typically can take 10 to 20 minutes. ... lists the most common symptoms. 3 If a problem is located at the top of each test screen. Write down the error code and problem description and contact Dell. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you...
Quick Reference
Page 51
... the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Displays your computer or all devices from system setup, memory, and various internal tests, and... may indicate requirements for the selected device. Displays error conditions encountered, error codes, and the problem description. Allows you begin any error conditions encountered. Reseat the power cable in the Product Information Guide. Tab Results Errors Help Configuration Parameters Function Displays the results of the...
... the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Displays your computer or all devices from system setup, memory, and various internal tests, and... may indicate requirements for the selected device. Displays error conditions encountered, error codes, and the problem description. Allows you begin any error conditions encountered. Reseat the power cable in the Product Information Guide. Tab Results Errors Help Configuration Parameters Function Displays the results of the...
Quick Reference
Page 53
If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. This beep code tells you experience any of the following beep code errors. Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read...
If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. This beep code tells you experience any of the following beep code errors. Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA initialization failure DMA page register read...
Quick Reference
Page 54
PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. ALERT! Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard Controller Test failure NVRAM...-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to complete the boot routine three consecutive times for either the operating system or the program that was ... listed in the table, see the documentation for the same error. 54 Quick Reference Guide
PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. ALERT! Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard Controller Test failure NVRAM...-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to complete the boot routine three consecutive times for either the operating system or the program that was ... listed in the table, see the documentation for the same error. 54 Quick Reference Guide
Quick Reference
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... HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be off or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. Disconnect the USB... enabled or disabled in BIOS setup. NOTICE - A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - S.M.A.R.T error, possible HDD failure. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may vary depending on the front or ...
... HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be off or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. Disconnect the USB... enabled or disabled in BIOS setup. NOTICE - A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - S.M.A.R.T error, possible HDD failure. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may vary depending on the front or ...
Quick Reference
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... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
User's Guide
Page 6
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
User's Guide
Page 102
..." on obtaining technical assistance. Remove and then reinstall any of the following beep code errors. Remove and then reinstall the graphics card, if applicable (see "System Board Components" on page 150). - This beep code tells you experience any cards (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. If the...
..." on obtaining technical assistance. Remove and then reinstall any of the following beep code errors. Remove and then reinstall the graphics card, if applicable (see "System Board Components" on page 150). - This beep code tells you experience any cards (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. If the...
User's Guide
Page 104
...complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 267 for assistance). Replace battery (see "Replacing the Battery" on page 190 or see "Contacting Dell" on page 267 for assistance). CPU fan failure. ...R I V E 0 S E E K F A I C A L S U P P O R T - Replace the floppy disk/check for either the operating system or the program that was running when the message appeared. Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you received is not listed in the table, see "Contacting...
...complete the boot routine three consecutive times for the same error (see "Contacting Dell" on page 267 for assistance). Replace battery (see "Replacing the Battery" on page 190 or see "Contacting Dell" on page 267 for assistance). CPU fan failure. ...R I V E 0 S E E K F A I C A L S U P P O R T - Replace the floppy disk/check for either the operating system or the program that was running when the message appeared. Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you received is not listed in the table, see "Contacting...
User's Guide
Page 106
...DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. When the computer starts normally, the patterns or codes on the system type. A possible BIOS failure has occurred; A possible processor failure ...of the procedures in this section, follow the safety instructions located in the Product Information Guide. the computer is in BIOS setup. S.M.A.R.T error, possible HDD failure. The diagnostic lights can be enabled or disabled in a normal Plug the computer into a "off or green....
...DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. When the computer starts normally, the patterns or codes on the system type. A possible BIOS failure has occurred; A possible processor failure ...of the procedures in this section, follow the safety instructions located in the Product Information Guide. the computer is in BIOS setup. S.M.A.R.T error, possible HDD failure. The diagnostic lights can be enabled or disabled in a normal Plug the computer into a "off or green....
User's Guide
Page 113
...requirements for your Service Tag. 4 If you to 20 minutes. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of devices in the system. Option Express Test Extended Test Custom Test... Symptom Tree Function Performs a quick test of the problem. Tab Results Errors Help Function Displays the results of each test screen. Write down the error code and problem description and see "Contacting Dell" on a symptom of the problem you are having. This option lists the ...
...requirements for your Service Tag. 4 If you to 20 minutes. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of devices in the system. Option Express Test Extended Test Custom Test... Symptom Tree Function Performs a quick test of the problem. Tab Results Errors Help Function Displays the results of each test screen. Write down the error code and problem description and see "Contacting Dell" on a symptom of the problem you are having. This option lists the ...
User's Guide
Page 264
... also responsible for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 111). 4 Include any of loss during shipment to Dell. Returning Items for Warranty Repair or Credit Prepare all items being returned (power...software floppy disks, guides, and so on) if the return is for your computer). 264 Getting Help The code helps Dell's automated-support telephone system direct your Express Service Code ready when you call for credit. 5 Pack the equipment to be returned in the original (or equivalent) ...
... also responsible for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 111). 4 Include any of loss during shipment to Dell. Returning Items for Warranty Repair or Credit Prepare all items being returned (power...software floppy disks, guides, and so on) if the return is for your computer). 264 Getting Help The code helps Dell's automated-support telephone system direct your Express Service Code ready when you call for credit. 5 Pack the equipment to be returned in the original (or equivalent) ...
User's Guide
Page 266
... the back or bottom of problem and troubleshooting procedures you connected to a network? Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 266 Getting Help... Network, version, and network adapter: Programs and versions: See your operating system documentation to a printer, print each file before calling Dell. Otherwise, record the contents of the system's start-up files.
... the back or bottom of problem and troubleshooting procedures you connected to a network? Error message, beep code, or diagnostic code: Description of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 266 Getting Help... Network, version, and network adapter: Programs and versions: See your operating system documentation to a printer, print each file before calling Dell. Otherwise, record the contents of the system's start-up files.
User's Guide
Page 275
...standard. F Fahrenheit - error checking and correction - An improved version of the computer. EMI - EPP - expansion card - expansion slot - ECP - electromagnetic interference - ENERGY STAR® - A connector on your display. Use the Express Service Code when contacting Dell for hard drives and ... measurement scale where 32° is the freezing point and 212° is the boiling point of your Dell™ computer. Express Service Code service may not be available in computer and communications equipment. ESD - A removable I/O card adhering to use...
...standard. F Fahrenheit - error checking and correction - An improved version of the computer. EMI - EPP - expansion card - expansion slot - ECP - electromagnetic interference - ENERGY STAR® - A connector on your display. Use the Express Service Code when contacting Dell for hard drives and ... measurement scale where 32° is the freezing point and 212° is the boiling point of your Dell™ computer. Express Service Code service may not be available in computer and communications equipment. ESD - A removable I/O card adhering to use...
User's Guide
Page 282
... interface - serial connector - Setup program differs from system setup. 282 Glossary Interference that checks files, folders, and the hard disk's surface for errors. ROM - RTC - serial attached SCSI - SATA - A Microsoft utility that is generated at typical radio frequencies, in the range of rotations...time after you restart the computer after you call Dell for troubleshooting problems. S SAS - A type of DRAM that identifies your computer when you access Dell Support at the lower end of the processor. Service Tag - A bar code label on your computer. The setup.exe or...
... interface - serial connector - Setup program differs from system setup. 282 Glossary Interference that checks files, folders, and the hard disk's surface for errors. ROM - RTC - serial attached SCSI - SATA - A Microsoft utility that is generated at typical radio frequencies, in the range of rotations...time after you restart the computer after you call Dell for troubleshooting problems. S SAS - A type of DRAM that identifies your computer when you access Dell Support at the lower end of the processor. Service Tag - A bar code label on your computer. The setup.exe or...