Quick Reference
Page 48
...computer cannot display a screen image, contact Dell. 1 Ensure that the computer is connected to an electrical outlet that you print these procedures before you contact Dell for details) and run the Dell Diagnostics before you begin any of the error, beep codes, or diagnostic light patterns, record your... Express Service Code and Service Tag below, and then contact Dell from the same location as your hard...
...computer cannot display a screen image, contact Dell. 1 Ensure that the computer is connected to an electrical outlet that you print these procedures before you contact Dell for details) and run the Dell Diagnostics before you begin any of the error, beep codes, or diagnostic light patterns, record your... Express Service Code and Service Tag below, and then contact Dell from the same location as your hard...
Quick Reference
Page 50
... most common symptoms. 3 If a problem is recommended that you select Test System to 20 minutes. Write down the error code and problem description and contact Dell. If you contact Dell, technical support will ask for your computer. NOTE: It is encountered during a test, a message appears with an... error code and a description of devices in the computer. This option allows you to run . Option Test Memory Test ...
... most common symptoms. 3 If a problem is recommended that you select Test System to 20 minutes. Write down the error code and problem description and contact Dell. If you contact Dell, technical support will ask for your computer. NOTE: It is encountered during a test, a message appears with an... error code and a description of devices in the computer. This option allows you to run . Option Test Memory Test ...
Quick Reference
Page 51
...error conditions encountered, error codes, and the problem description. The device list may indicate requirements for all devices attached to indicate different states: • If the power light is off, the computer is either turned off or is not receiving power. - Allows you begin any error conditions encountered. Tab Results Errors...the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Describes the test and may not display the names of all the components installed on ...
...error conditions encountered, error codes, and the problem description. The device list may indicate requirements for all devices attached to indicate different states: • If the power light is off, the computer is either turned off or is not receiving power. - Allows you begin any error conditions encountered. Tab Results Errors...the test by changing the test settings. 5 When the tests are complete, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable). Describes the test and may not display the names of all the components installed on ...
Quick Reference
Page 53
... you experience any of the following beep code errors. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you that the computer encountered a memory problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. Reseating the memory modules...
... you experience any of the following beep code errors. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh If you that the computer encountered a memory problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide) for instructions on obtaining technical assistance. Reseating the memory modules...
Quick Reference
Page 54
...message appeared. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I C A L S U P P O R T - ALERT! Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure...failure Unexpected interrupt in the table, see the documentation for the same error. 54 Quick Reference Guide
...message appeared. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I C A L S U P P O R T - ALERT! Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure...failure Unexpected interrupt in the table, see the documentation for the same error. 54 Quick Reference Guide
Quick Reference
Page 56
... safety instructions located in the Product Information Guide. Disconnect the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be off...OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - S.M.A.R.T error, possible HDD failure. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS...be enabled or disabled in the process the computer halted. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. NOTICE - When the computer starts normally, the patterns or...
... safety instructions located in the Product Information Guide. Disconnect the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be off...OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - S.M.A.R.T error, possible HDD failure. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS...be enabled or disabled in the process the computer halted. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. NOTICE - When the computer starts normally, the patterns or...
Quick Reference
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... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
User's Guide
Page 6
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
User's Guide
Page 102
... If the problem persists, contact Dell (see "System Board Components" on page 155). - Remove and then reinstall the graphics card, if applicable (see "Cards" on page 157). • If the power light is blinking amber, there may correct the following beep code errors, see "System Board Components" ...cable are securely connected to the system board (see "Contacting Dell" in the User's Guide for instructions on page 157). - Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one...
... If the problem persists, contact Dell (see "System Board Components" on page 155). - Remove and then reinstall the graphics card, if applicable (see "Cards" on page 157). • If the power light is blinking amber, there may correct the following beep code errors, see "System Board Components" ...cable are securely connected to the system board (see "Contacting Dell" in the User's Guide for instructions on page 157). - Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one...
User's Guide
Page 104
... [NNNN]. CPU fan failure. C P U F A N F A I L U R E - Check cable connections (see "Contacting Dell" on page 267 for assistance). Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you received is not listed in the table, see... the documentation for assistance). The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell...
... [NNNN]. CPU fan failure. C P U F A N F A I L U R E - Check cable connections (see "Contacting Dell" on page 267 for assistance). Code 4-4-3 4-4-4 Cause Math-coprocessor test failure Cache test failure System Messages NOTE: If the message you received is not listed in the table, see... the documentation for assistance). The computer failed to complete the boot routine three consecutive times for the same error (see "Contacting Dell...
User's Guide
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S.M.A.R.T error, possible HDD failure. This feature can be enabled or disabled in BIOS setup. A possible BIOS failure ... The orientation of system boot completes successfully, all four lights display solid green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. Light Pattern Problem Description Suggested Resolution The computer is in a normal Plug the... and occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY.
S.M.A.R.T error, possible HDD failure. This feature can be enabled or disabled in BIOS setup. A possible BIOS failure ... The orientation of system boot completes successfully, all four lights display solid green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. Light Pattern Problem Description Suggested Resolution The computer is in a normal Plug the... and occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY.
User's Guide
Page 113
... to be run a more thorough check of the problem you are having. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of devices in the system. This typically can take an hour or more information... test from the menu below to select tests based on page 267. This option allows you to run . Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the computer. 2 After you have selected the Test System option from the main menu, ...
... to be run a more thorough check of the problem you are having. If you contact Dell, technical support will ask for your computer is encountered during a test, a message appears with an error code and a description of devices in the system. This typically can take an hour or more information... test from the menu below to select tests based on page 267. This option allows you to run . Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the computer. 2 After you have selected the Test System option from the main menu, ...
User's Guide
Page 264
... it clearly and prominently on the back or bottom of the box. You are missing any of the preceding requirements will be refused at www.dell.com. The code helps Dell's automated-support telephone system direct your computer). 264 Getting Help Product Information If you need information about additional products available from... on the outside of your call . You are not accepted. You may also be asked for insuring any accessories that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 267.
... it clearly and prominently on the back or bottom of the box. You are missing any of the preceding requirements will be refused at www.dell.com. The code helps Dell's automated-support telephone system direct your computer). 264 Getting Help Product Information If you need information about additional products available from... on the outside of your call . You are not accepted. You may also be asked for insuring any accessories that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 267.
User's Guide
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Diagnostics Checklist Name: Date: Address: Phone: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: ... If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of the system's start-up files. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of...
Diagnostics Checklist Name: Date: Address: Phone: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: ... If the computer is connected to a printer, print each file before calling Dell. Otherwise, record the contents of the system's start-up files. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected to determine the contents of...
User's Guide
Page 275
...support both the PCI Express and USB 2.0 standard. extended display mode - F Fahrenheit - error checking and correction - A type of the computer. ECP - Express Service Code service may not be available in computer and communications equipment. extended PC Card - A temperature... that includes special circuitry for hard drives and CD drives. EIDE - Use the Express Service Code when contacting Dell for assistance. Express Service Code - Electrical interference caused by electromagnetic radiation. A parallel connector design that provides bidirectional data transmission...
...support both the PCI Express and USB 2.0 standard. extended display mode - F Fahrenheit - error checking and correction - A type of the computer. ECP - Express Service Code service may not be available in computer and communications equipment. extended PC Card - A temperature... that includes special circuitry for hard drives and CD drives. EIDE - Use the Express Service Code when contacting Dell for assistance. Express Service Code - Electrical interference caused by electromagnetic radiation. A parallel connector design that provides bidirectional data transmission...
User's Guide
Page 282
...the operation of rotations that checks files, folders, and the hard disk's surface for errors. The number of your computer reside in ROM. real time clock - A Microsoft...computer. small computer system interface - Each device is accessed by the computer. A bar code label on the SCSI controller bus. A program that is synchronized with most Windows software packages...jumper on the system board of the processor. ScanDisk often runs when you restart the computer after you call Dell for troubleshooting problems. S SAS - A type of the ATA (IDE) interface. read-only memory -...
...the operation of rotations that checks files, folders, and the hard disk's surface for errors. The number of your computer reside in ROM. real time clock - A Microsoft...computer. small computer system interface - Each device is accessed by the computer. A bar code label on the SCSI controller bus. A program that is synchronized with most Windows software packages...jumper on the system board of the processor. ScanDisk often runs when you restart the computer after you call Dell for troubleshooting problems. S SAS - A type of the ATA (IDE) interface. read-only memory -...