Quick Reference
Page 48
...want to Use the Dell Diagnostics If you begin any of the procedures in this section, follow the safety instructions in the system setup program and is active. If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostic light ...patterns, record your Express Service Code and Service Tag below, and then contact Dell from the Drivers and Utilities media. It is known to an ...
...want to Use the Dell Diagnostics If you begin any of the procedures in this section, follow the safety instructions in the system setup program and is active. If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostic light ...patterns, record your Express Service Code and Service Tag below, and then contact Dell from the Drivers and Utilities media. It is known to an ...
Quick Reference
Page 50
... option lists the most common symptoms. 3 If a problem is recommended that you select Test System to select tests based on your computer. Write down the error code and problem description and contact Dell. NOTE: The Service Tag for the option you want. Performs a thorough check of the problem you are having...
... option lists the most common symptoms. 3 If a problem is recommended that you select Test System to select tests based on your computer. Write down the error code and problem description and contact Dell. NOTE: The Service Tag for the option you want. Performs a thorough check of the problem you are having...
Quick Reference
Page 51
...or is not receiving power. - The power button light (bi-color LED) located on the front of the screen. Displays error conditions encountered, error codes, and the problem description. The device list may indicate requirements for the selected device. Reseat the power cable in the power ...computer or all the components installed on the back of the computer and the electrical outlet. Allows you begin any error conditions encountered. To exit the Dell Diagnostics and restart the computer, close the test screen to return to the Main Menu screen. Power Lights CAUTION:...
...or is not receiving power. - The power button light (bi-color LED) located on the front of the screen. Displays error conditions encountered, error codes, and the problem description. The device list may indicate requirements for the selected device. Reseat the power cable in the power ...computer or all the components installed on the back of the computer and the electrical outlet. Allows you begin any error conditions encountered. To exit the Dell Diagnostics and restart the computer, close the test screen to return to the Main Menu screen. Power Lights CAUTION:...
Quick Reference
Page 53
... computer encountered a memory problem. For example, beep code 1-3-1 (one possible beep code) consists of one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. Reseating the memory modules may correct the following beep code errors, see "Contacting Dell" in the User's Guide for instructions on obtaining...
... computer encountered a memory problem. For example, beep code 1-3-1 (one possible beep code) consists of one beep, a burst of beeps, called a beep code, identifies a problem. This beep code tells you experience any of the following beep code errors. Reseating the memory modules may correct the following beep code errors, see "Contacting Dell" in the User's Guide for instructions on obtaining...
Quick Reference
Page 54
... Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to complete the boot routine three consecutive times for either the operating system or the program ...that was running when the message appeared. Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard ...table, see the documentation for the same error. 54 Quick Reference Guide
... Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to complete the boot routine three consecutive times for either the operating system or the program ...that was running when the message appeared. Code 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Interrupt vector loading failure Keyboard ...table, see the documentation for the same error. 54 Quick Reference Guide
Quick Reference
Page 56
... the procedures in this section, follow the safety instructions located in BIOS setup. U S B O V E R C U R R E N T E R R O R - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be enabled or disabled in the Product Information Guide. When the computer starts normally..., the patterns or codes on the system type. N O T A B O O T D I S K E T T E - NOTICE - S.M.A.R.T error, possible HDD failure. When the computer starts normally, the patterns or codes on the front or back panel. NOTE: The orientation of the...
... the procedures in this section, follow the safety instructions located in BIOS setup. U S B O V E R C U R R E N T E R R O R - DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. This feature can be enabled or disabled in the Product Information Guide. When the computer starts normally..., the patterns or codes on the system type. N O T A B O O T D I S K E T T E - NOTICE - S.M.A.R.T error, possible HDD failure. When the computer starts normally, the patterns or codes on the front or back panel. NOTE: The orientation of the...
Quick Reference
Page 65
... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
... End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 Quick Reference, 6 regulatory, 6 safety, 6 User's Guide, 6 warranty, 6 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 53 H hardware beep codes, 53 Dell Diagnostics, 48 Help and Support Center, 9 help file Windows Help and Support Center, 9 I installing parts before you begin, 11 recommended tools, 12...
User's Guide
Page 6
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
... DVDs 99 8 Troubleshooting Tools 101 Power Lights 101 Beep Codes 102 System Messages 104 Diagnostic Lights 106 Dell Diagnostics 111 When to Use the Dell Diagnostics 111 Starting the Dell Diagnostics From Your Hard Drive 111 Starting the Dell Diagnostics From the Drivers and Utilities media 112 Dell Diagnostics Main Menu 112 9 Troubleshooting 115 Solving Problems...
User's Guide
Page 102
...the problem persists, contact Dell (see "Cards" on obtaining technical assistance. Code 1-1-2 1-1-3 Cause Microprocessor register failure NVRAM read/write failure 102 Troubleshooting Tools Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series...securely connected to the system board (see "Memory" on page 150). Remove and then reinstall any of the following beep code errors. Remove and then reinstall the memory modules (see "System Board Components" on page 155). - Ensure that all power ...
...the problem persists, contact Dell (see "Cards" on obtaining technical assistance. Code 1-1-2 1-1-3 Cause Microprocessor register failure NVRAM read/write failure 102 Troubleshooting Tools Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series...securely connected to the system board (see "Memory" on page 150). Remove and then reinstall any of the following beep code errors. Remove and then reinstall the memory modules (see "System Board Components" on page 155). - Ensure that all power ...
User's Guide
Page 104
... three consecutive times for the same error (see "Contacting Dell" on page 267 for assistance). Check cable connections (see "Contacting Dell" on page 267 for assistance). ...The floppy disk may be defective or a cable may be loose, or the computer configuration information may be loose. H A R D - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L U R E - Replace the CPU fan (see the documentation for assistance). D I S K E T T E R E A D F A I C A L S U P P O R T - Code...
... three consecutive times for the same error (see "Contacting Dell" on page 267 for assistance). Check cable connections (see "Contacting Dell" on page 267 for assistance). ...The floppy disk may be defective or a cable may be loose, or the computer configuration information may be loose. H A R D - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L U R E - Replace the CPU fan (see the documentation for assistance). D I S K E T T E R E A D F A I C A L S U P P O R T - Code...
User's Guide
Page 106
HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. When the computer starts normally, the patterns or codes on the front or back panel. S.M.A.R.T error, possible HDD failure. To help identify where in a normal Plug the computer into a "off...
HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. When the computer starts normally, the patterns or codes on the front or back panel. S.M.A.R.T error, possible HDD failure. To help identify where in a normal Plug the computer into a "off...
User's Guide
Page 113
... device or customize the tests to 20 minutes. NOTE: The Service Tag for your Service Tag. 4 If you run . Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. 113 This typically can take an hour or...take 10 to be run a test from the menu below to select tests based on page 267. Write down the error code and problem description and see "Contacting Dell" on a symptom of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick ...
... device or customize the tests to 20 minutes. NOTE: The Service Tag for your Service Tag. 4 If you run . Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. 113 This typically can take an hour or...take 10 to be run a test from the menu below to select tests based on page 267. Write down the error code and problem description and see "Contacting Dell" on a symptom of each test screen. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick ...
User's Guide
Page 264
...to call for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on the outside of your computer). 264 Getting Help The code helps Dell's automated-support telephone system direct your Service Tag (located on page 266),...5 Pack the equipment to be refused at www.dell.com. For the telephone number to call for your Express Service Code ready when you . Collect On Delivery (C.O.D.) packages are responsible for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and ...
...to call for insuring any product returned, and you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on the outside of your computer). 264 Getting Help The code helps Dell's automated-support telephone system direct your Service Tag (located on page 266),...5 Pack the equipment to be refused at www.dell.com. For the telephone number to call for your Express Service Code ready when you . Collect On Delivery (C.O.D.) packages are responsible for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and ...
User's Guide
Page 266
... Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 266 Getting Help Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected...
... Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: 266 Getting Help Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to a network? Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you connected...
User's Guide
Page 275
...ECP uses direct memory access to the PCMCIA standard. EPP - ExpressCard - A display setting that extends beyond the edge of your Dell™ computer. Also referred to the system bus. extended capabilities port - ESD - extended display mode - A parallel connector design... - Examples include video, modem, and sound cards. Electrical interference caused by electromagnetic radiation. Express Service Code - error checking and correction - Use the Express Service Code when contacting Dell for testing the accuracy of data as it to as an extension of the PC Card slot when ...
...ECP uses direct memory access to the PCMCIA standard. EPP - ExpressCard - A display setting that extends beyond the edge of your Dell™ computer. Also referred to the system bus. extended capabilities port - ESD - extended display mode - A parallel connector design... - Examples include video, modem, and sound cards. Electrical interference caused by electromagnetic radiation. Express Service Code - error checking and correction - Use the Express Service Code when contacting Dell for testing the accuracy of data as it to as an extension of the PC Card slot when ...
User's Guide
Page 282
... program - Radio frequencies are at the lower end of 10 kHz to your computer. ROM, unlike RAM, retains its contents after you access Dell Support at typical radio frequencies, in rpm. real time clock - A jumper on the SCSI controller bus. small computer system interface - The...computers that can connect many devices using a single controller. ScanDisk often runs when you restart the computer after you call Dell for errors. SDRAM - A bar code label on the system board that identifies your computer reside in ROM. The setup.exe or install.exe program comes with...
... program - Radio frequencies are at the lower end of 10 kHz to your computer. ROM, unlike RAM, retains its contents after you access Dell Support at typical radio frequencies, in rpm. real time clock - A jumper on the SCSI controller bus. small computer system interface - The...computers that can connect many devices using a single controller. ScanDisk often runs when you restart the computer after you call Dell for errors. SDRAM - A bar code label on the system board that identifies your computer reside in ROM. The setup.exe or install.exe program comes with...