Quick Reference Guide
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Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System...
Error Messages 35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System...
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... I or Type II card) 3.3 V and 5 V 80 pins ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. non-ECC memory only 24 Specifications It does NOT support PC Cards. ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported ExpressCard/54 ... Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector Memory configurations Memory type two DIMM slots 512 MB (1 DIMM) 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft&#...
... I or Type II card) 3.3 V and 5 V 80 pins ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. non-ECC memory only 24 Specifications It does NOT support PC Cards. ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported ExpressCard/54 ... Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector Memory configurations Memory type two DIMM slots 512 MB (1 DIMM) 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft&#...
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... (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for system files. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for the Intel Flash Cache supports E-Family and E-Module components RJ-11 port RJ-45 port Specifications 25...
... (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for system files. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for the Intel Flash Cache supports E-Family and E-Module components RJ-11 port RJ-45 port Specifications 25...
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... LAN on system board, hardware accelerated Data bus integrated video or PCI-E graphics x16 Video controller Intel Extreme (integrated) nVIDIA Quadro NVS 160M (discrete) Video memory up to 256 MB (integrated) 256-MB dedicated (discrete) Video output VGA, DisplayPort 26 Specifications Video type integrated and discrete on system board WLAN Mobile... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options.
... LAN on system board, hardware accelerated Data bus integrated video or PCI-E graphics x16 Video controller Intel Extreme (integrated) nVIDIA Quadro NVS 160M (discrete) Video memory up to 256 MB (integrated) 256-MB dedicated (discrete) Video output VGA, DisplayPort 26 Specifications Video type integrated and discrete on system board WLAN Mobile... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options.
Quick Reference Guide
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... power. If the power lights are : Power light behavior Indication Off The computer is either turned off or is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. Press a key on the front and the back left corner of the...
... power. If the power lights are : Power light behavior Indication Off The computer is either turned off or is receiving electrical power, a device such as a memory module or graphics card might be a power problem or an internal device malfunction. Press a key on the front and the back left corner of the...
Quick Reference Guide
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... all modules without error. 2 If available, install good memory of the same type into your computer see "Dell Diagnostics" on page 42). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible motherboard failure. 2 No memory modules 1 If you that the computer encountered a possible ... computer might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the modules, reinstall one module (see your Service Manual at support...
... all modules without error. 2 If available, install good memory of the same type into your computer see "Dell Diagnostics" on page 42). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible motherboard failure. 2 No memory modules 1 If you that the computer encountered a possible ... computer might emit a series of beeps during start -up : 1 Write down the beep code. 2 Run the Dell™ Diagnostics to identify a more memory modules are detected installed, remove the modules, reinstall one module (see your Service Manual at support...
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... section, follow the safety instructions that you begin any of the procedures in the proper place, and used the correct pathname. Contact Dell (see "Contacting Dell" on page 65). Troubleshooting 35 The touch pad or external mouse may be faulty. BA D C O M M A N D O R... that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that shipped with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time...
... section, follow the safety instructions that you begin any of the procedures in the proper place, and used the correct pathname. Contact Dell (see "Contacting Dell" on page 65). Troubleshooting 35 The touch pad or external mouse may be faulty. BA D C O M M A N D O R... that no special memory failure module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that shipped with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 5 Real-time...
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... the disk, or the disk is usually followed by specific information-for more information. See your Service Manual at support.dell.com for more information. A memory module may be loose. Reinstall the memory modules and, if necessary, replace them . D I S K D R I V E C O N F I G U R A T I O N - C D D R I V E C O N T R O L L E R F A I Z E H A S C H A N G E D - DATA ERROR - The amount of paper. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS...
... the disk, or the disk is usually followed by specific information-for more information. See your Service Manual at support.dell.com for more information. A memory module may be loose. Reinstall the memory modules and, if necessary, replace them . D I S K D R I V E C O N F I G U R A T I O N - C D D R I V E C O N T R O L L E R F A I Z E H A S C H A N G E D - DATA ERROR - The amount of paper. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS...
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...drive. HA R D -DISK DRIVE FAILURE - If the problem persists, try another drive. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a floppy disk or CD. Run the Keyboard Controller test in the system setup ...hard drive, and restart the computer. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). If the problem persists, try another drive. For external keyboards, check the cable connection. For external...
...drive. HA R D -DISK DRIVE FAILURE - If the problem persists, try another drive. The message is most likely to occur after a memory module is trying to boot to nonbootable media, such as a floppy disk or CD. Run the Keyboard Controller test in the system setup ...hard drive, and restart the computer. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). If the problem persists, try another drive. For external keyboards, check the cable connection. For external...
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... Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). A memory module may be played (see the software documentation. Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. Dell™ MediaDirect™ cannot ... for more information. See your boot device, ensure that the drive is your Service Manual at support.dell.com for more information. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - The software you are attempting to run is conflicting ...
... Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). A memory module may be played (see the software documentation. Reinstall the memory modules and, if necessary, replace them . See your Service Manual at support.dell.com for more information. Dell™ MediaDirect™ cannot ... for more information. See your boot device, ensure that the drive is your Service Manual at support.dell.com for more information. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - The software you are attempting to run is conflicting ...
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... the file structure on the system board may be malfunctioning. You may have too many programs open is missing an essential file. Troubleshooting 39 Contact Dell (see "Dell Diagnostics" on page 65). OPTIONAL R O M B A D CHECKSUM - D L L F I V E - Remove and then reinstall the...to remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→ Help and Support). A chip on the hard drive. NOT ENOUGH MEMORY OR RESOURCES. See Windows Help and Support for installation instructions. OP E R A T I N T E R R U P T - The operating ...
... the file structure on the system board may be malfunctioning. You may have too many programs open is missing an essential file. Troubleshooting 39 Contact Dell (see "Dell Diagnostics" on page 65). OPTIONAL R O M B A D CHECKSUM - D L L F I V E - Remove and then reinstall the...to remove. 3 Click Uninstall. 4 See the program documentation for instructions (click Start→ Help and Support). A chip on the hard drive. NOT ENOUGH MEMORY OR RESOURCES. See Windows Help and Support for installation instructions. OP E R A T I N T E R R U P T - The operating ...
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... shut down the computer. SEEK ERROR - The time or date stored in the table, see "Contacting Dell" on page 42). TI M E R C H I P C O U N T E R 2 F A I C A L L Y L O W - Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The operating system cannot find a specific track on the system board may be...
... shut down the computer. SEEK ERROR - The time or date stored in the table, see "Contacting Dell" on page 42). TI M E R C H I P C O U N T E R 2 F A I C A L L Y L O W - Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 65). The operating system cannot find a specific track on the system board may be...
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... power, a device might be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged into an electrical...). Some possible causes of interference are securely connected to resume normal operation. The computer is connected and powered on, see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I N G B L U E - There is a power problem, a device may be malfunctioning or incorrectly installed....
... power, a device might be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com). • Remove and then reinstall any power strips being used are plugged into an electrical...). Some possible causes of interference are securely connected to resume normal operation. The computer is connected and powered on, see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L I N K I N G B L U E - There is a power problem, a device may be malfunctioning or incorrectly installed....
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...; Save and close any open files and exit any open programs you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section,...with your computer. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see your Service Manual at support.dell.com) to ensure that your computer is ...
...; Save and close any open files and exit any open programs you are not using is successfully communicating with the memory. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section,...with your computer. If necessary, install additional memory (see your Service Manual at support.dell.com). • Reseat the memory modules (see your computer, see "Memory" on page 24. • Run the Dell Diagnostics (see your Service Manual at support.dell.com) to ensure that your computer is ...
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...connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 O ...operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light ...
...connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index N networks connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 O ...operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light ...
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... System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state...
... System Restore, 54 enabling, 56 T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state...
Service Manual
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...® Windows® operating systems are not followed. All rights reserved. Dell Inc. Reproduction of these materials in trademarks and trade names other countries; Dell™ Latitude™ E6500 Service Manual Troubleshooting Before Working on Your Computer Base Assembly Hinge Covers Hard ...Drive WLAN/WiMax Cards WWAN Card WPAN/UWB Cards Flash Cache Modules Fan Processor Thermal-Cooling Assembly Processor Module Memory Coin-Cell...
...® Windows® operating systems are not followed. All rights reserved. Dell Inc. Reproduction of these materials in trademarks and trade names other countries; Dell™ Latitude™ E6500 Service Manual Troubleshooting Before Working on Your Computer Base Assembly Hinge Covers Hard ...Drive WLAN/WiMax Cards WWAN Card WPAN/UWB Cards Flash Cache Modules Fan Processor Thermal-Cooling Assembly Processor Module Memory Coin-Cell...
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...already installed. Close the display and turn the computer over. 3. The card pops up to Contents Page Flash Cache Modules Dell™ Latitude™ E6500 Service Manual Removing an FCM Replacing an FCM Before working inside your computer, read the safety information that help improve the ...performance of your computer. NOTE: FCMs are internal memory cards that shipped with your computer. Remove the bottom of the base ...
...already installed. Close the display and turn the computer over. 3. The card pops up to Contents Page Flash Cache Modules Dell™ Latitude™ E6500 Service Manual Removing an FCM Replacing an FCM Before working inside your computer, read the safety information that help improve the ...performance of your computer. NOTE: FCMs are internal memory cards that shipped with your computer. Remove the bottom of the base ...
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... A or DIMM A and DIMM B 8 GB DIMM A and DIMM B Windows XP Windows Vista X X X X X X X X X X Your computer has two user-accessible SODIMM sockets, referred to Contents Page Memory Dell™ Latitude™ E6500 Service Manual Removing a Memory Module Replacing a Memory Module Operation of the Computer Before working inside your computer, read the safety information that it sits at : www...
... A or DIMM A and DIMM B 8 GB DIMM A and DIMM B Windows XP Windows Vista X X X X X X X X X X Your computer has two user-accessible SODIMM sockets, referred to Contents Page Memory Dell™ Latitude™ E6500 Service Manual Removing a Memory Module Replacing a Memory Module Operation of the Computer Before working inside your computer, read the safety information that it sits at : www...
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... at a 45-degree angle to the system board until retaining clips lock the module in the computer chassis. 2. DIMM A CAUTION: To prevent damage to the memory module connector, do not use tools to the system board. 2. Push the long edge of the module so that it sits at the side edges..., align the slot in the module edge connector with the key in the socket connector. 3. No error message indicates this failure. static bag. Remove the memory module from the connector. Grasp the module at the side edges and pull it is not installed properly, the retaining clips will not hold the...
... at a 45-degree angle to the system board until retaining clips lock the module in the computer chassis. 2. DIMM A CAUTION: To prevent damage to the memory module connector, do not use tools to the system board. 2. Push the long edge of the module so that it sits at the side edges..., align the slot in the module edge connector with the key in the socket connector. 3. No error message indicates this failure. static bag. Remove the memory module from the connector. Grasp the module at the side edges and pull it is not installed properly, the retaining clips will not hold the...
