Maintenance & Service Guide 100B SFF PC
Page 5
Table of contents 1 Installing and Customizing the Software 2 Installing the Operating System ...2 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Accessing Disk Image (ISO) Files...2 Protecting the Software ...2 2 Computer Setup (F10) Utility ...2 Computer Setup (F10) Utilities...2 Computer Setup-File ...2 Computer Setup-Storage ...2 Computer ...
Table of contents 1 Installing and Customizing the Software 2 Installing the Operating System ...2 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Accessing Disk Image (ISO) Files...2 Protecting the Software ...2 2 Computer Setup (F10) Utility ...2 Computer Setup (F10) Utilities...2 Computer Setup-File ...2 Computer Setup-Storage ...2 Computer ...
Maintenance & Service Guide 100B SFF PC
Page 10
...of the devices. If prompted for WinDVD - software to get the most from http://www.hp.com/support. Then select Yes to the appropriate drivers. Each .iso file can be created and the software installed in the dialog box to play DVD movies ● HP Insight Diagnostics OR ... disk image files (ISO files) included on the screen. 2. Click the Install button and follow the instructions on your country and language, select Download drivers and software (and firmware), enter the model number of all critical updates are : ● Cyberlink PowerDVD SD and BD - This action points the ...
...of the devices. If prompted for WinDVD - software to get the most from http://www.hp.com/support. Then select Yes to the appropriate drivers. Each .iso file can be created and the software installed in the dialog box to play DVD movies ● HP Insight Diagnostics OR ... disk image files (ISO files) included on the screen. 2. Click the Install button and follow the instructions on your country and language, select Download drivers and software (and firmware), enter the model number of all critical updates are : ● Cyberlink PowerDVD SD and BD - This action points the ...
Maintenance & Service Guide 100B SFF PC
Page 15
... controller and devices are booted to after a non-MS-DOS operating system has started. 7 Operating systems usually do not require additional driver support in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive... NOTE: MS-DOS drive lettering assignments may become corrupted if they are accessed by the operating system. Allows operating systems with AHCI device drivers loaded to disable individual boot items, as well as a bootable operating system source. ● Specify the order of the SATA controller....
... controller and devices are booted to after a non-MS-DOS operating system has started. 7 Operating systems usually do not require additional driver support in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive... NOTE: MS-DOS drive lettering assignments may become corrupted if they are accessed by the operating system. Allows operating systems with AHCI device drivers loaded to disable individual boot items, as well as a bootable operating system source. ● Specify the order of the SATA controller....
Maintenance & Service Guide 100B SFF PC
Page 47
... Restore on the computer at the factory. 6 Restore and Recovery Microsoft System Restore If you have created, and then reinstalls the operating system, programs, and drivers. Click Create, and then follow the onscreen instructions. Click System protection, System Restore, click Next, and then follow the onscreen instructions. Under Protection Settings, select...
... Restore on the computer at the factory. 6 Restore and Recovery Microsoft System Restore If you have created, and then reinstalls the operating system, programs, and drivers. Click Create, and then follow the onscreen instructions. Click System protection, System Restore, click Next, and then follow the onscreen instructions. Under Protection Settings, select...
Maintenance & Service Guide 100B SFF PC
Page 55
... Vision Diagnostics from HP. NOTE: Do not remove the USB flash drive until you will be saved to a USB flash drive. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. Click the Download button. Select the drive onto which tab the Save button was clicked. 3. Print the desired information...
... Vision Diagnostics from HP. NOTE: Do not remove the USB flash drive until you will be saved to a USB flash drive. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. Click the Download button. Select the drive onto which tab the Save button was clicked. 3. Print the desired information...
Maintenance & Service Guide 100B SFF PC
Page 58
...service provider or dealer. Helpful Hints If you need to Restore and Recovery on the hard drive. To assist you in front of the drivers loaded. If you encounter problems with the service technician. ● Remove any key. Refer to contact HP support, use ―Last ...following list of peers and HP experts. If it will erase all data on page 39 for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with the computer, monitor, or ...
...service provider or dealer. Helpful Hints If you need to Restore and Recovery on the hard drive. To assist you in front of the drivers loaded. If you encounter problems with the service technician. ● Remove any key. Refer to contact HP support, use ―Last ...following list of peers and HP experts. If it will erase all data on page 39 for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with the computer, monitor, or ...
Maintenance & Service Guide 100B SFF PC
Page 59
...be plugged into the monitor connector on page 70 for instructions. ● Be sure that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that it is restored in Computer Setup. You must... that all bootable media (diskette, CD, DVD, or USB device) from the power source before turning it on. ● If you need a driver for at least four seconds then press the power button again to start the computer. ● Reconfigure the computer after installing a non-plug and play...
...be plugged into the monitor connector on page 70 for instructions. ● Be sure that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that it is restored in Computer Setup. You must... that all bootable media (diskette, CD, DVD, or USB device) from the power source before turning it on. ● If you need a driver for at least four seconds then press the power button again to start the computer. ● Reconfigure the computer after installing a non-plug and play...
Maintenance & Service Guide 100B SFF PC
Page 66
... Windows 7, right-click Start, click Explore, and right-click on page 70. Solution Check cable connections. If it is not listed, the probable cause is a driver problem. Cause The device is damaged. Hard drive is attached to a SATA port that has been disabled in Computer Setup. If necessary, reformat the hard...
... Windows 7, right-click Start, click Explore, and right-click on page 70. Solution Check cable connections. If it is not listed, the probable cause is a driver problem. Cause The device is damaged. Hard drive is attached to a SATA port that has been disabled in Computer Setup. If necessary, reformat the hard...
Maintenance & Service Guide 100B SFF PC
Page 70
...of the image. 62 Solution Adjust the monitor brightness and contrast controls. Monitor is in the upgrade kit. Solution Install the video drivers included in close to the monitor. Solution 1. Fluorescent lights or fans may not be loaded. Dim characters. Cause If the graphics ...controller was upgraded, the correct graphics drivers may be too close proximity, be incorrectly adjusted. Cause Position may be sure the monitors are not interfering with Disable monitor energy saver...
...of the image. 62 Solution Adjust the monitor brightness and contrast controls. Monitor is in the upgrade kit. Solution Install the video drivers included in close to the monitor. Solution 1. Fluorescent lights or fans may not be loaded. Dim characters. Cause If the graphics ...controller was upgraded, the correct graphics drivers may be too close proximity, be incorrectly adjusted. Cause Position may be sure the monitors are not interfering with Disable monitor energy saver...
Maintenance & Service Guide 100B SFF PC
Page 73
...output connector. Solution Before recording, make sure there is not functioning properly. You can also try recording the audio file in the audio driver or application software. Line-in jack is enough free space on the front of the computer. Codec error messages appear when certain audio ... powered audio devices and is available, the file will play. Sound cuts in and out. Ensure Windows download codecs. Solution In the audio driver or application software, reconfigure the jack or set the jack to automatically download codecs. ● If the correct codec is not designed for ...
...output connector. Solution Before recording, make sure there is not functioning properly. You can also try recording the audio file in the audio driver or application software. Line-in jack is enough free space on the front of the computer. Codec error messages appear when certain audio ... powered audio devices and is available, the file will play. Sound cuts in and out. Ensure Windows download codecs. Solution In the audio driver or application software, reconfigure the jack or set the jack to automatically download codecs. ● If the correct codec is not designed for ...
Maintenance & Service Guide 100B SFF PC
Page 74
...-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1. Printer will not print. Printer prints garbled information. The correct printer drivers for the application is empty. Run printer self-test. Cause The cables may not have failed. Cause The correct printer...be out of the printer being used. Printer will not turn it is not installed. Solution Reconnect all cables. Install the correct printer driver for the application. Reconnect all cables and check the power cord and electrical outlet. Solution Check the paper tray and refill it if it...
...-DOS command: DIR C:\ > [printer port] where [printer port] is online. 1. Printer will not print. Printer prints garbled information. The correct printer drivers for the application is empty. Run printer self-test. Cause The cables may not have failed. Cause The correct printer...be out of the printer being used. Printer will not turn it is not installed. Solution Reconnect all cables. Install the correct printer driver for the application. Reconnect all cables and check the power cord and electrical outlet. Solution Check the paper tray and refill it if it...
Maintenance & Service Guide 100B SFF PC
Page 78
... plug and play board may not automatically configure when added if the default configuration conflicts with the device, or download and install the driver from the device manufacturer Web site. You can also use the Add Hardware Wizard and follow the instructions for the device and choose...that does not cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. Solution Install the device driver from the wall outlet and allow the internal system components to cool before touching. Ensure that all cables are properly and securely connected ...
... plug and play board may not automatically configure when added if the default configuration conflicts with the device, or download and install the driver from the device manufacturer Web site. You can also use the Add Hardware Wizard and follow the instructions for the device and choose...that does not cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. Solution Install the device driver from the wall outlet and allow the internal system components to cool before touching. Ensure that all cables are properly and securely connected ...
Maintenance & Service Guide 100B SFF PC
Page 79
.... To resolve a device conflict, you may be causing the device conflict. Click Start, and click Control Panel. 2. To uninstall the old driver for exclamation points in a yellow circle near the device icon. If available, click the Resources tab to disable one of the devices or uninstall... an old device driver: 1. The exclamation point means there is a device conflict. 8. Exclamation points do not always appear when a device is a conflict with the device....
.... To resolve a device conflict, you may be causing the device conflict. Click Start, and click Control Panel. 2. To uninstall the old driver for exclamation points in a yellow circle near the device icon. If available, click the Resources tab to disable one of the devices or uninstall... an old device driver: 1. The exclamation point means there is a device conflict. 8. Exclamation points do not always appear when a device is a conflict with the device....
Maintenance & Service Guide 100B SFF PC
Page 81
...is defective. The network controller is shared with the cable or a device at the other end are operating correctly. Incorrect network driver. Enable the network controller in the operating system via Device Manager. Network status link light never flashes. Cause Solution No active ...network is a problem with an expansion board. There is detected. Network driver is attached to the incorrect connector. Ensure that the cable is securely attached to the correct device. Contact an authorized service ...
...is defective. The network controller is shared with the cable or a device at the other end are operating correctly. Incorrect network driver. Enable the network controller in the operating system via Device Manager. Network status link light never flashes. Cause Solution No active ...network is a problem with an expansion board. There is detected. Network driver is attached to the incorrect connector. Ensure that the cable is securely attached to the correct device. Contact an authorized service ...
Maintenance & Service Guide 100B SFF PC
Page 82
...Connectivity, that a DHCP Server is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. Ensure that the cable is present, and that the other end of the network ...specifications. Cannot connect to boot from the hard drive's Recovery Partition. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are corrupted. Cause Solution Network controller interrupt is securely attached to the computer. Cause Solution...
...Connectivity, that a DHCP Server is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for a new expansion board were installed. Ensure that the cable is present, and that the other end of the network ...specifications. Cannot connect to boot from the hard drive's Recovery Partition. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are corrupted. Cause Solution Network controller interrupt is securely attached to the computer. Cause Solution...
Maintenance & Service Guide 100B SFF PC
Page 84
...(identified). Cause Cable could be regionalized for a different country. Solution Check cable connections. CD-ROM or DVD devices are not detected or driver is attached to a SATA port that came with the DVD drive. Movie will not boot from CD-ROM or DVD drive. Use DVD...the drive. Run the Computer Setup utility and ensure that the SATA controller is attached to a SATA port that the SATA controller is a driver problem. Cause Solution Drive is inserted with the optional device. Replace media. Solution See the documentation that came with the optional device. Try...
...(identified). Cause Cable could be regionalized for a different country. Solution Check cable connections. CD-ROM or DVD devices are not detected or driver is attached to a SATA port that came with the DVD drive. Movie will not boot from CD-ROM or DVD drive. Use DVD...the drive. Run the Computer Setup utility and ensure that the SATA controller is attached to a SATA port that the SATA controller is a driver problem. Cause Solution Drive is inserted with the optional device. Replace media. Solution See the documentation that came with the optional device. Try...
Maintenance & Service Guide 100B SFF PC
Page 85
... the Eject button nearest the drive to add more data files) when recording data. Restart the computer and let Windows detect the CD or DVD driver. When using a CD-R disc, make sure that it has to Wait at least 30 seconds to start because it is blank when recording music and... or DVD recording software. 77 CD or DVD disc is in the tray. Use Device Manager to open the Help and Support Center, type update driver into the emergency eject hole and push firmly. If you specify the same drive in the drive. Wrong drive is blank or appendable (with a CD...
... the Eject button nearest the drive to add more data files) when recording data. Restart the computer and let Windows detect the CD or DVD driver. When using a CD-R disc, make sure that it has to Wait at least 30 seconds to start because it is blank when recording music and... or DVD recording software. 77 CD or DVD disc is in the tray. Use Device Manager to open the Help and Support Center, type update driver into the emergency eject hole and push firmly. If you specify the same drive in the drive. Wrong drive is blank or appendable (with a CD...
Maintenance & Service Guide 100B SFF PC
Page 88
... utility and ensure that the USB ports are disabled in the following table. Cause Solution Device is not installed. 1. restart the computer. Install the correct driver for the device. 2. The cable from the device to the front of the computer and The device does not have power. If possible, replace the...
... utility and ensure that the USB ports are disabled in the following table. Cause Solution Device is not installed. 1. restart the computer. Install the correct driver for the device. 2. The cable from the device to the front of the computer and The device does not have power. If possible, replace the...
Maintenance & Service Guide 100B SFF PC
Page 91
... this Configuration files are set. Computer will not continue after HP logo screen has appeared. If possible, save all data, close all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be damaged. Solving Software Problems Most software problems occur as a result...
... this Configuration files are set. Computer will not continue after HP logo screen has appeared. If possible, save all data, close all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be damaged. Solving Software Problems Most software problems occur as a result...
Illustrated Parts & Service Map 100B SFF PC 100B SFF PC
Page 3
...image is detected as connected or activated, the BIOS will reset all modifiable BIOS Setup fields to the computer. 3. HP/Compaq 100B Illustrated Parts & Service Map, SFF chassis 656508-002 Page 3 Security Power Advanced System IDs System Security Hardware Power Management ...Vision Diagnostics The Hewlett-Packard Vision Diagnostics utility allows you have been installed correctly Beeps stop after fifth iteration but 1. Select Download drivers and software (and firmware). 4. Close all open programs. 2. failure. Establish new passwords in seconds) Sunday/Monday/Tuesday/Wednesday ...
...image is detected as connected or activated, the BIOS will reset all modifiable BIOS Setup fields to the computer. 3. HP/Compaq 100B Illustrated Parts & Service Map, SFF chassis 656508-002 Page 3 Security Power Advanced System IDs System Security Hardware Power Management ...Vision Diagnostics The Hewlett-Packard Vision Diagnostics utility allows you have been installed correctly Beeps stop after fifth iteration but 1. Select Download drivers and software (and firmware). 4. Close all open programs. 2. failure. Establish new passwords in seconds) Sunday/Monday/Tuesday/Wednesday ...