User Guide
Page 3
... Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting the Phone to the Wall (Optional) Reversing the Handset...
... Started About This Document Overview of the Cisco Small Business Pro IP Phones Understanding Your Phone's Lines and Buttons Phone Components Softkey Buttons Using Keypad Shortcuts Cisco SPA 500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone Before You Begin Phone Connections Connecting the Handset Installing the Stand (Optional) Mounting the Phone to the Wall (Optional) Reversing the Handset...
User Guide
Page 5
...and Off Picking Up a Call Parking a Call Placing a Three-Way Conference Call Conferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal Directory Using the Corporate Directory Using the Call History Lists Viewing the Call History Lists Calling from the Call History ...Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42 ...
...and Off Picking Up a Call Parking a Call Placing a Three-Way Conference Call Conferencing a Held Call with an Active Call Using the Phone Directories Using Your Personal Directory Using the Corporate Directory Using the Call History Lists Viewing the Call History Lists Calling from the Call History ...Calls Using Secure Call Enabling Dial Assistance Creating Speed Dials Creating Speed Dials on Unused Line Buttons Creating Numerical Speed Dials Using Speed Dials Using the Paging Feature Paging Another Phone Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Contents 38 38 39 39 40 41 42 ...
User Guide
Page 8
... This chapter provides an overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. If you are using your Cisco Small Business Pro IP phone. It contains the following sections: •...
... This chapter provides an overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone's Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. If you are using your Cisco Small Business Pro IP phone. It contains the following sections: •...
User Guide
Page 10
... in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over a speaker. Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. The phones provide traditional features, such as call forwarding...
... in this document and their respective features: Screen Lines Softkeys Navigation Button SPA 501G SPA 502G SPA 504G SPA 508G SPA 509G Paper labels 128 X 64 monochrome LCD with a handset, headset or over a speaker. Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. The phones provide traditional features, such as call forwarding...
User Guide
Page 11
.... Displays solid red when you have a new voice mail message. See the "Overview of your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4 Getting Started Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call .
.... Displays solid red when you have a new voice mail message. See the "Overview of your phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 4 Getting Started Understanding Your Phone's Lines and Buttons 1 Understanding Your Phone's Lines and Buttons Use the following table. # Phone Feature 1 Handset 2 Message Waiting Indicator Description Pick up to place or answer a call .
User Guide
Page 12
... Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 3 LCD Screen 4 Line keys 5 Softkey buttons Description Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA 501G.) Indicates phone line status. (Not available on the Cisco SPA 502G.) When lit: Green: Line is active or ... on the label on page 31. Press a softkey button to create the conference. Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5
... Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 3 LCD Screen 4 Line keys 5 Softkey buttons Description Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA 501G.) Indicates phone line status. (Not available on the Cisco SPA 502G.) When lit: Green: Line is active or ... on the label on page 31. Press a softkey button to create the conference. Note: The Cisco SPA 501G has the following four buttons: Redial-Dials the last number called. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 5
User Guide
Page 13
... Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure features and preferences (such as your directory and speed dials), access your phone administrator may be ..., your call history, and set up functions (such as call forwarding). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 6 When the speaker is muted, the button glows red. When phone is on Cisco.com for more information. (See the list of links at the end of...
... Started Understanding Your Phone's Lines and Buttons 1 # Phone Feature 9 Setup button 10 Mute button 11 Volume button 12 Headset button 13 Speaker button 14 Keypad Description Press to access a menu to configure features and preferences (such as your directory and speed dials), access your phone administrator may be ..., your call history, and set up functions (such as call forwarding). Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 6 When the speaker is muted, the button glows red. When phone is on Cisco.com for more information. (See the list of links at the end of...
User Guide
Page 14
... call forwarding. Clears call . Clears Do Not Disturb. Allows you unpark it or the caller disconnects. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore...disable a feature. Activates screen saver mode. Add an entry. Deletes an entire item (for example, a number from ringing your phone system administrator. prevents incoming calls from the Call History list). Ignores an incoming call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7
... call forwarding. Clears call . Clears Do Not Disturb. Allows you unpark it or the caller disconnects. Getting Started Understanding Your Phone's Lines and Buttons 1 Button > activ add bXfer cancel cfwd -cfwd conf confLx delChr delete dial dir dnd -dnd edit grPick ignore...disable a feature. Activates screen saver mode. Add an entry. Deletes an entire item (for example, a number from ringing your phone system administrator. prevents incoming calls from the Call History list). Ignores an incoming call. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 7
User Guide
Page 15
... of recently dialed numbers. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Resumes a parked call on another extension by entering the extension number. The IP address is on hold on the Cisco SPA 504G, press the Setup button and dial 9. Puts a call . Saves your IP address on an active shared line. Resumes a call that...
... of recently dialed numbers. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 8 Resumes a parked call on another extension by entering the extension number. The IP address is on hold on the Cisco SPA 504G, press the Setup button and dial 9. Puts a call . Saves your IP address on an active shared line. Resumes a call that...
User Guide
Page 17
... 500S units can be exposed to monitor a total of 64 separate lines. The Cisco SPA 500S attaches to the IP phone with support for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be attached to a single IP phone to excessive heat, sun, cold or water. Caring for Broadsoft Busy Lamp Field and Asterisk...
... 500S units can be exposed to monitor a total of 64 separate lines. The Cisco SPA 500S attaches to the IP phone with support for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be attached to a single IP phone to excessive heat, sun, cold or water. Caring for Broadsoft Busy Lamp Field and Asterisk...
User Guide
Page 19
... port marked "AUX" is reserved for connection with the IP phones. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12 It is not for use as a telephone line port. ! Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that...
... port marked "AUX" is reserved for connection with the IP phones. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 12 It is not for use as a telephone line port. ! Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that...
User Guide
Page 20
...stand if you are attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 13 STEP 4 Insert the other end of the phone cord into the lower slots on the phone body and lightly press down ... the auxiliary port. CAUTION Do not insert a telephone line cord into the upper stand slots. STEP 1 Connect the phone stand by lining up the tabs on the stand. Installing Your Phone Connecting the Handset 2 Connecting the Handset STEP 1 Turn the phone body over to the wall. STEP 2 Insert the ...
...stand if you are attaching a Cisco SPA 500S attendant console, attach the console before attaching the desk stand. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 13 STEP 4 Insert the other end of the phone cord into the lower slots on the phone body and lightly press down ... the auxiliary port. CAUTION Do not insert a telephone line cord into the upper stand slots. STEP 1 Connect the phone stand by lining up the tabs on the stand. Installing Your Phone Connecting the Handset 2 Connecting the Handset STEP 1 Turn the phone body over to the wall. STEP 2 Insert the ...
User Guide
Page 29
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should hear a dial tone when picking up sequence. During this sequence, phones with phone line keys). All of the LCD screen. Installing Your Phone Verifying Phone Startup 2 Verifying Phone Startup After receiving power and...
Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 22 After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should hear a dial tone when picking up sequence. During this sequence, phones with phone line keys). All of the LCD screen. Installing Your Phone Verifying Phone Startup 2 Verifying Phone Startup After receiving power and...
User Guide
Page 36
...To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is on the phone. The button glows red. Press the Mute button again to reach an outside line. Placing or Answering a Call NOTE You may have to dial a number or ...or headset microphone, press the Mute button on , pressing the Mute key has no effect. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 Ask your PC using the IP Phone Web Interface. Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting You can also change call...
...To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is on the phone. The button glows red. Press the Mute button again to reach an outside line. Placing or Answering a Call NOTE You may have to dial a number or ...or headset microphone, press the Mute button on , pressing the Mute key has no effect. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 29 Ask your PC using the IP Phone Web Interface. Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting You can also change call...
User Guide
Page 37
... to the first call, press the line button for the caller to choose one call can be active at a time. A series of matching recently dialed or received phone numbers on the screen after you 'll see a list of beeps or music on hold . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30...
... to the first call, press the line button for the caller to choose one call can be active at a time. A series of matching recently dialed or received phone numbers on the screen after you 'll see a list of beeps or music on hold . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 30...
User Guide
Page 38
... headset, either : - Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call while the phone is ringing. - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the...
... headset, either : - Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 31 wait for the call. (On the Cisco SPA 502G, press the resume softkey.) Ending a Call To end a call while the phone is ringing. - Using Basic Phone Functions Resuming a Call 3 Resuming a Call To resume the call, press the flashing red line button for the...
User Guide
Page 39
...your changes before the second call rings, the transfer fails and the first call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32 The call is transferred with no further action required on hold and a new line is opened to dial the number. STEP 2 Enter the number to which you ...misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to...
...your changes before the second call rings, the transfer fails and the first call . Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 32 The call is transferred with no further action required on hold and a new line is opened to dial the number. STEP 2 Enter the number to which you ...misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to...
User Guide
Page 40
... hold. When you want to transfer by pressing the line button of the call after the transfer.) With an active call and one or more than one call on hold, choose the held call you 're done, press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 33 STEP 3 Lift ...the handset or press dial to add an area code). To redial another number: STEP 1 Press the redial softkey and select the desired number. Using Basic Phone Functions Redialing 3 Transferring a Held Call to...
... hold. When you want to transfer by pressing the line button of the call after the transfer.) With an active call and one or more than one call on hold, choose the held call you 're done, press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 33 STEP 3 Lift ...the handset or press dial to add an area code). To redial another number: STEP 1 Press the redial softkey and select the desired number. Using Basic Phone Functions Redialing 3 Transferring a Held Call to...
User Guide
Page 43
.... STEP 2 Press edit. If forwarding calls to an outside line, be sure to forward all calls. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 36 for example, your voice mailbox, another extension, or an outside line. The LCD screen displays Calls Forwarded. STEP 3 Enter a... Busy Number. Using Basic Phone Functions Forwarding Calls 3 Forwarding All Calls Using the cfwd sofkey: STEP 1 Press the cfwd softkey. for example, your voice mailbox, another extension, or an outside line. STEP 5 Press save. If forwarding calls to an outside line, be sure to forward ...
.... STEP 2 Press edit. If forwarding calls to an outside line, be sure to forward all calls. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 36 for example, your voice mailbox, another extension, or an outside line. The LCD screen displays Calls Forwarded. STEP 3 Enter a... Busy Number. Using Basic Phone Functions Forwarding Calls 3 Forwarding All Calls Using the cfwd sofkey: STEP 1 Press the cfwd softkey. for example, your voice mailbox, another extension, or an outside line. STEP 5 Press save. If forwarding calls to an outside line, be sure to forward ...
User Guide
Page 44
... If forwarding calls to an outside line, be sure to use any access and area codes required. STEP 2 Enter the number of seconds to delay forwarding calls, if there is highlighted and press the edit softkey. STEP 3 Press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) ...37 STEP 5 Press save . STEP 4 Press ok. To enter "vm" (will connect to voice mail if this feature has been set up by your phone. Forwarding Calls When You Don't Answer the Phone Using the star code: ...
... If forwarding calls to an outside line, be sure to use any access and area codes required. STEP 2 Enter the number of seconds to delay forwarding calls, if there is highlighted and press the edit softkey. STEP 3 Press ok. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) ...37 STEP 5 Press save . STEP 4 Press ok. To enter "vm" (will connect to voice mail if this feature has been set up by your phone. Forwarding Calls When You Don't Answer the Phone Using the star code: ...