User Manual
Page 1
USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models 30X
USER GUIDE Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models 30X
User Manual
Page 3
... Installing Your Phone 13 Before You Begin 13 Installing Your Cisco SPA 301 IP Phone 14 Connecting the Handset 14 Connecting the Power 14 Connecting Your Cisco SPA 301 to the Network 15 Installing Your Cisco SPA 303 IP Phone 16 Connecting the Handset 16 Connecting the Power 17 ...Connecting Your Cisco SPA 303 to the Network 17 (Optional) Installing the Cisco SPA 303 Stand 18 (Optional) Connecting ...
... Installing Your Phone 13 Before You Begin 13 Installing Your Cisco SPA 301 IP Phone 14 Connecting the Handset 14 Connecting the Power 14 Connecting Your Cisco SPA 301 to the Network 15 Installing Your Cisco SPA 303 IP Phone 16 Connecting the Handset 16 Connecting the Power 17 ...Connecting Your Cisco SPA 303 to the Network 17 (Optional) Installing the Cisco SPA 303 Stand 18 (Optional) Connecting ...
User Manual
Page 4
... Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute (Cisco SPA 303) 32 Ignoring an Incoming Call When You Are on a Call 32 Ending a ... 38 Accessing Voicemail 39 Chapter 4: Using Advanced Phone Features 40 Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40 Adding and Using Speed Dials (Cisco SPA 303) 42 Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 44 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2
... Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute (Cisco SPA 303) 32 Ignoring an Incoming Call When You Are on a Call 32 Ending a ... 38 Accessing Voicemail 39 Chapter 4: Using Advanced Phone Features 40 Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40 Adding and Using Speed Dials (Cisco SPA 303) 42 Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 44 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2
User Manual
Page 5
Customizing Your LCD Screen (Cisco SPA 303) Changing the LCD Screen Contrast Configuring the Phone Screen Saver Turning on the Screen Saver Immediately Updating Your Ring Tone Using the Interactive Voice Response Menu on the Cisco SPA 301 Advanced Procedures for Technical Support Personnel Viewing Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Appendix A: Where to Go From Here Contents 44 44 44 45 46 46 47 48 48 50 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3
Customizing Your LCD Screen (Cisco SPA 303) Changing the LCD Screen Contrast Configuring the Phone Screen Saver Turning on the Screen Saver Immediately Updating Your Ring Tone Using the Interactive Voice Response Menu on the Cisco SPA 301 Advanced Procedures for Technical Support Personnel Viewing Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Appendix A: Where to Go From Here Contents 44 44 44 45 46 46 47 48 48 50 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3
User Manual
Page 6
... using and the functions that your phone administrator has enabled. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4 NOTE The Cisco Small Business IP Phone features vary, depending on the type of the Cisco Small Business IP Phones, page 6 • Getting to Know the Cisco SPA 301, page 7 About This Document This guide describes the...
... using and the functions that your phone administrator has enabled. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4 NOTE The Cisco Small Business IP Phone features vary, depending on the type of the Cisco Small Business IP Phones, page 6 • Getting to Know the Cisco SPA 301, page 7 About This Document This guide describes the...
User Manual
Page 7
... Chapter 4 Using Advanced Phone Features Appendix A Where to configure advanced features on using your Cisco Small Business IP phone. This chapter provides instructions on your Cisco Small Business IP phone. It includes the following sections: This chapter describes how to Go From Here Description ...this document and basic information about your IP Phone. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5 This chapter provides an overview of this document. Cisco provides a wide range of resources to many of the Cisco SPA 30X phones. This appendix provides ...
... Chapter 4 Using Advanced Phone Features Appendix A Where to configure advanced features on using your Cisco Small Business IP phone. This chapter provides instructions on your Cisco Small Business IP phone. It includes the following sections: This chapter describes how to Go From Here Description ...this document and basic information about your IP Phone. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5 This chapter provides an overview of this document. Cisco provides a wide range of resources to many of the Cisco SPA 30X phones. This appendix provides ...
User Manual
Page 8
... phones. In this document covers the Cisco Small Business IP Phones when used as part of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are listed in the "About This Document" section on Cisco.com. IP phones also have additional Ethernet ports that... redialing, speed dialing, transferring calls, conference calling and accessing voice mail. The Cisco Small Business IP phones contain Ethernet ports, or ports that provide voice communication over a speaker. The Cisco Unified Communications 500 Series uses a protocol called Smart Phone Control Protocol (SPCP) ...
... phones. In this document covers the Cisco Small Business IP Phones when used as part of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are listed in the "About This Document" section on Cisco.com. IP phones also have additional Ethernet ports that... redialing, speed dialing, transferring calls, conference calling and accessing voice mail. The Cisco Small Business IP phones contain Ethernet ports, or ports that provide voice communication over a speaker. The Cisco Unified Communications 500 Series uses a protocol called Smart Phone Control Protocol (SPCP) ...
User Manual
Page 9
...cold or water. Getting Started Getting to Know the Cisco SPA 301 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Screen Lines Softkeys Navigation Button Cisco SPA 301 None 1 None None Cisco SPA 303 128 X 64 monochrome LCD 3 4 ...dynamic Four-way navigation key Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to Know the Cisco SPA 301 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7 To clean the equipment, use a slightly ...
...cold or water. Getting Started Getting to Know the Cisco SPA 301 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Screen Lines Softkeys Navigation Button Cisco SPA 301 None 1 None None Cisco SPA 303 128 X 64 monochrome LCD 3 4 ...dynamic Four-way navigation key Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to Know the Cisco SPA 301 Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7 To clean the equipment, use a slightly ...
User Manual
Page 10
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8 Push to the Off position to turn the ringer off. 4 Messages button Press to access voice mail (must be ... the phone (the phone is off-hook). 3 Ringer button Push to the On position to turn the ringer on. Getting Started Getting to Know the Cisco SPA 301 1 # Phone Feature Description 1 Handset Pick up by your phone administrator). 5 Flash button Press to place a call on hold . • Red (series of two...
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8 Push to the Off position to turn the ringer off. 4 Messages button Press to access voice mail (must be ... the phone (the phone is off-hook). 3 Ringer button Push to the On position to turn the ringer on. Getting Started Getting to Know the Cisco SPA 301 1 # Phone Feature Description 1 Handset Pick up by your phone administrator). 5 Flash button Press to place a call on hold . • Red (series of two...
User Manual
Page 11
Getting Started Getting to Know the Cisco SPA 303 1 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call or when the phone's firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Flashes red during an incoming call . 2 Message Waiting Displays solid red when you have a new Indicator voice mail message. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9
Getting Started Getting to Know the Cisco SPA 303 1 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call or when the phone's firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Flashes red during an incoming call . 2 Message Waiting Displays solid red when you have a new Indicator voice mail message. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9
User Manual
Page 12
... administrator to perform functions such as call forwarding). 10 Mute button Press to mute or unmute the phone. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 10 Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature 4 Line keys Description Indicates phone line status: • Off (unlit): Line is idle...
... administrator to perform functions such as call forwarding). 10 Mute button Press to mute or unmute the phone. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 10 Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature 4 Line keys Description Indicates phone line status: • Off (unlit): Line is idle...
User Manual
Page 13
...your phone when a busy or unavailable party becomes available. Contact your phone. Do Not Disturb; Selects an item to increase the volume and - Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 11 Button CallBac. Initiates a conference call ringing on the phone). Press the Right Arrow or Left Arrow keys... on your phone to view additional softkey buttons. Allows you can edit numbers or letters. Dials a number. Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature 12 Volume button 13 Speaker button 14 Keypad Description Press + to change.
...your phone when a busy or unavailable party becomes available. Contact your phone. Do Not Disturb; Selects an item to increase the volume and - Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 11 Button CallBac. Initiates a conference call ringing on the phone). Press the Right Arrow or Left Arrow keys... on your phone to view additional softkey buttons. Allows you can edit numbers or letters. Dials a number. Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature 12 Volume button 13 Speaker button 14 Keypad Description Press + to change.
User Manual
Page 14
Getting Started Getting to Know the Cisco SPA 303 1 Button Login/ Logout PickUp Redial Resume OK Select Trnsfer Y/N Function Log in and out of recently dialed numbers. Extension mobility allows you to ... item on another extension by entering the extension number. Using Keypad Shortcuts When using the phone menus, you to enable or disable an option. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 12 Enters a submenu and when pressed, toggles between Yes or No to answer a call transfer. Allows you can...
Getting Started Getting to Know the Cisco SPA 303 1 Button Login/ Logout PickUp Redial Resume OK Select Trnsfer Y/N Function Log in and out of recently dialed numbers. Extension mobility allows you to ... item on another extension by entering the extension number. Using Keypad Shortcuts When using the phone menus, you to enable or disable an option. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 12 Enters a submenu and when pressed, toggles between Yes or No to answer a call transfer. Allows you can...
User Manual
Page 15
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to the Wall, page 19 • Verifying Phone Startup, page 26 • Upgrading Your Phone's Firmware, page 27 Before You Begin ... documentation available. It contains the following sections: • Before You Begin, page 13 • Installing Your Cisco SPA 301 IP Phone, page 14 • Installing Your Cisco SPA 303 IP Phone, page 16 • (Optional) Mounting Your Cisco SPA 30X Phone to your phone administrator (if applicable) that the network is ready for the phone...
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to the Wall, page 19 • Verifying Phone Startup, page 26 • Upgrading Your Phone's Firmware, page 27 Before You Begin ... documentation available. It contains the following sections: • Before You Begin, page 13 • Installing Your Cisco SPA 301 IP Phone, page 14 • Installing Your Cisco SPA 303 IP Phone, page 16 • (Optional) Mounting Your Cisco SPA 30X Phone to your phone administrator (if applicable) that the network is ready for the phone...
User Manual
Page 16
...phone symbol. (labeled 2 in Figure 1). NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 14 STEP 2 Insert the long end of the power cord into the ...handset port on the phone body (labeled 1 in Figure 1). Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose...
...phone symbol. (labeled 2 in Figure 1). NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 14 STEP 2 Insert the long end of the power cord into the ...handset port on the phone body (labeled 1 in Figure 1). Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose...
User Manual
Page 17
... locations. To connect your network. (Optional) Connecting Your Cisco SPA 301 to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for a list of the WBP54G to the power port on cisco.com. STEP 4 Plug the IP phone power adapter into the slot marked "WAN." See... the instructions in Figure 2). Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If...
... locations. To connect your network. (Optional) Connecting Your Cisco SPA 301 to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for a list of the WBP54G to the power port on cisco.com. STEP 4 Plug the IP phone power adapter into the slot marked "WAN." See... the instructions in Figure 2). Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If...
User Manual
Page 18
...phone body that is marked with a phone symbol. (labeled 5 in Figure 3). STEP 4 Insert the other end of the handset (not shown). Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the phone... cord into an electrical outlet. STEP 2 Insert the long end of the unit. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 16 STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
...phone body that is marked with a phone symbol. (labeled 5 in Figure 3). STEP 4 Insert the other end of the handset (not shown). Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the phone... cord into an electrical outlet. STEP 2 Insert the long end of the unit. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 16 STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
User Manual
Page 19
... Appendix A, "Where to Go From Here," for Phone Adapters to connect the IP phone to the back of the IP phone base station into the power port of the WBP54G. Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 Connecting the Power Insert one end of the Ethernet cable into the ... an electrical outlet. STEP 2 Insert the other end of documents and locations. NOTE To power the phone through the Ethernet connection, use the Cisco WBP54G Wireless-G Bridge for a list of the IP phone power adapter into the power port on the phone body marked "SW" (labeled 3 in Figure...
... Appendix A, "Where to Go From Here," for Phone Adapters to connect the IP phone to the back of the IP phone base station into the power port of the WBP54G. Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 Connecting the Power Insert one end of the Ethernet cable into the ... an electrical outlet. STEP 2 Insert the other end of documents and locations. NOTE To power the phone through the Ethernet connection, use the Cisco WBP54G Wireless-G Bridge for a list of the IP phone power adapter into the power port on the phone body marked "SW" (labeled 3 in Figure...
User Manual
Page 20
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to your PC. (Optional) Connecting Wired and Wireless Headsets The Cisco SPA 303 supports headsets from different manufacturers... the phone body (labeled 1 in Figure 3.) STEP 2 Connect the other end of headset may require different steps for connection. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 18 Additional information can be found at the manufacturer's websites: http://www.plantronics.com http://...
Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to your PC. (Optional) Connecting Wired and Wireless Headsets The Cisco SPA 303 supports headsets from different manufacturers... the phone body (labeled 1 in Figure 3.) STEP 2 Connect the other end of headset may require different steps for connection. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 18 Additional information can be found at the manufacturer's websites: http://www.plantronics.com http://...
User Manual
Page 21
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 In general, to the wall, you must purchase the MB100 wall mount bracket kit. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: (Optional) Mounting Your Cisco SPA 30X Phone to the Wall To mount the phone to connect a headset. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 19
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall 2 In general, to the wall, you must purchase the MB100 wall mount bracket kit. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: (Optional) Mounting Your Cisco SPA 30X Phone to the Wall To mount the phone to connect a headset. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 19