Request Help Users Guide
Page 4
... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
Request Help Users Guide
Page 5
1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4 Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2.
1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4 Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2.
Request Help Users Guide
Page 6
... format), contact your machine's firmware, go to Search > Add Machine. 3. You can download the tool from support.brother.com. Make sure the information in the tool's folder. 2 Activation To activate the "Request Help" solution, send a valid licence file to the target machine using the same software solution if the target machines have a common password, or if they are not password-protected. 1. To update your local Brother office. 2 You can...
... format), contact your machine's firmware, go to Search > Add Machine. 3. You can download the tool from support.brother.com. Make sure the information in the tool's folder. 2 Activation To activate the "Request Help" solution, send a valid licence file to the target machine using the same software solution if the target machines have a common password, or if they are not password-protected. 1. To update your local Brother office. 2 You can...
Request Help Users Guide
Page 7
... or PJL commands. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files.
... or PJL commands. 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to create and edit settings files.
Request Help Users Guide
Page 9
... the Apply Settings button to password-protected machines, enter their passwords in the list, click the Add Devices button. 3. Select the check box of the machine you selected appears in the "schema" folder. Run the Brother Mass Deployment Tool. Select the row of available schema files and applicable models, see the Mass Deployment Tool User's Guide at support.brother.com. 8 The file you want is supported by an error name...
... the Apply Settings button to password-protected machines, enter their passwords in the list, click the Add Devices button. 3. Select the check box of the machine you selected appears in the "schema" folder. Run the Brother Mass Deployment Tool. Select the row of available schema files and applicable models, see the Mass Deployment Tool User's Guide at support.brother.com. 8 The file you want is supported by an error name...
Request Help Users Guide
Page 10
... the following: 1. Press Request Help. 3. A copy of your request will also be sent. Contact your Brother dealer or IT administrator directly or see your machine's home screen, press Services. 2. Accept the privacy notice and press OK. 4. Your help request has been submitted. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9
... the following: 1. Press Request Help. 3. A copy of your request will also be sent. Contact your Brother dealer or IT administrator directly or see your machine's home screen, press Services. 2. Accept the privacy notice and press OK. 4. Your help request has been submitted. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. On your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9
Request Help Users Guide
Page 11
If the user has agreed to Home Screen > Services > Privacy Notice. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly.
If the user has agreed to Home Screen > Services > Privacy Notice. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly.
Reference Guide
Page 1
Reference Guide Brief explanations for routine operations MFC-L9570CDW Brother recommends keeping this guide next to your Brother machine for your Brother machine. For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Online User's Guide This Reference Guide contains basic instructions and information for quick reference.
Reference Guide Brief explanations for routine operations MFC-L9570CDW Brother recommends keeping this guide next to your Brother machine for your Brother machine. For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Online User's Guide This Reference Guide contains basic instructions and information for quick reference.
Reference Guide
Page 2
... troubleshooting, other useful information is included about using . Where Is It? Printed / In the box Follow the instructions for the operating system and connection type you set up your machine, and installing the drivers and software for setting up your mobile device when connected to Find Them Which Guide? Brother Solutions Center 1 1 Visit support.brother.com/manuals. 1 Printed / In the box Learn the basic Fax, Copy and Scan operations and basic machine maintenance. In addition to your machine. User's Guides...
... troubleshooting, other useful information is included about using . Where Is It? Printed / In the box Follow the instructions for the operating system and connection type you set up your machine, and installing the drivers and software for setting up your mobile device when connected to Find Them Which Guide? Brother Solutions Center 1 1 Visit support.brother.com/manuals. 1 Printed / In the box Learn the basic Fax, Copy and Scan operations and basic machine maintenance. In addition to your machine. User's Guides...
Reference Guide
Page 3
...! The Online User's Guide Helps You Get the Most Out of the page 1 2 3 4 1. Navigation 3. To learn more about your machine's features, please take a look at the top of Your Machine We hope that you can also access your desktop, or from the Windows® Start menu. 2 Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®...
...! The Online User's Guide Helps You Get the Most Out of the page 1 2 3 4 1. Navigation 3. To learn more about your machine's features, please take a look at the top of Your Machine We hope that you can also access your desktop, or from the Windows® Start menu. 2 Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®...
Reference Guide
Page 7
... used to display error or maintenance messages. 2. (Wired LAN Status) Press to access the [Secure Print] option. 6 Wired LAN Disabled (Gray) Wired LAN Enabled (White) No cable connection or Wireless LAN connected 3. Touchscreen LCD Overview Your machine has eight tabbed screens (referred to as needed. A total of Your Machine. 6. The Main Home screen can be placed on your model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy...
... used to display error or maintenance messages. 2. (Wired LAN Status) Press to access the [Secure Print] option. 6 Wired LAN Disabled (Gray) Wired LAN Enabled (White) No cable connection or Wireless LAN connected 3. Touchscreen LCD Overview Your machine has eight tabbed screens (referred to as needed. A total of Your Machine. 6. The Main Home screen can be placed on your model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy...
Reference Guide
Page 8
... return to display and access all the tabs. 8. When [Fax Preview] is an error or maintenance message. Home Tabs Press to [On], the number of new faxes you received into the memory appears at the top of ARPHIC TECHNOLOGY CO.,LTD. 1 General Information • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine to an Internet service. •...
... return to display and access all the tabs. 8. When [Fax Preview] is an error or maintenance message. Home Tabs Press to [On], the number of new faxes you received into the memory appears at the top of ARPHIC TECHNOLOGY CO.,LTD. 1 General Information • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine to an Internet service. •...
Reference Guide
Page 9
... paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set only a single sheet on the MP tray. For more information, see the Online User's Guide: Load and Print Using...
... paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set only a single sheet on the MP tray. For more information, see the Online User's Guide: Load and Print Using...
Reference Guide
Page 10
... connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you start your Brother machine. Find the Error Using...
... connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you start your Brother machine. Find the Error Using...
Reference Guide
Page 11
To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 10 Follow the messages on the Brother Solutions Center at support.brother.com. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide. Find the Error Using the LCD Find the Solution 1. Error and Maintenance Messages For information on the most common error and maintenance messages, see : FAQs & Troubleshooting on the LCD. 2.
To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 10 Follow the messages on the Brother Solutions Center at support.brother.com. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide. Find the Error Using the LCD Find the Solution 1. Error and Maintenance Messages For information on the most common error and maintenance messages, see : FAQs & Troubleshooting on the LCD. 2.
Reference Guide
Page 12
Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. Document Jam 2. Jam Tray 5. A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 11 Jam Rear 3. Jam 2-sided 4.
Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. Document Jam 2. Jam Tray 5. A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 11 Jam Rear 3. Jam 2-sided 4.
Reference Guide
Page 13
... 9,000 pages 1 2 Applicable Models MFC-L9570CDW MFC-L9570CDW 12 The supply order number will appear on your country and region. Supply Items Supply order No. For more information about the supplies for your machine, visit www.brother.com/original/index.html or contact your local Brother dealer. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will...
... 9,000 pages 1 2 Applicable Models MFC-L9570CDW MFC-L9570CDW 12 The supply order number will appear on your country and region. Supply Items Supply order No. For more information about the supplies for your machine, visit www.brother.com/original/index.html or contact your local Brother dealer. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will...
Reference Guide
Page 14
...,000 MFC-L9570CDW pages 2 1 Approximate cartridge yield is declared in accordance with photos, text and creativity. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. Toner Cartridge (Continued) Starter Toner: (Supplied with your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use...
...,000 MFC-L9570CDW pages 2 1 Approximate cartridge yield is declared in accordance with photos, text and creativity. The number of pages may be affected due to a variety of factors including but not limited to media type and media size. Toner Cartridge (Continued) Starter Toner: (Supplied with your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use...
Quick Setup Guide
Page 1
... your language. 3. Press . 6 Configure the machine for the correct installation procedure. A. USB cable We recommend using the fax feature, see the Online User's Guide. Toner Cartridges* (Black, Cyan, Magenta and Yellow) Brother Installation Disc Telephone Line Cord Quick Setup Guide AC Power Cord Product Safety Guide NOTE: • Manuals in the box may differ depending on your name. MFC‑L9570CDW Quick Setup Guide Read the Product Safety Guide first, then read this mark. 3 Connect the power cord and turn on the machine 4 Connect...
... your language. 3. Press . 6 Configure the machine for the correct installation procedure. A. USB cable We recommend using the fax feature, see the Online User's Guide. Toner Cartridges* (Black, Cyan, Magenta and Yellow) Brother Installation Disc Telephone Line Cord Quick Setup Guide AC Power Cord Product Safety Guide NOTE: • Manuals in the box may differ depending on your name. MFC‑L9570CDW Quick Setup Guide Read the Product Safety Guide first, then read this mark. 3 Connect the power cord and turn on the machine 4 Connect...
Quick Setup Guide
Page 2
... machine from and scan to download software and manuals, visit support.brother.com. © 2017 Brother Industries, Ltd. We recommend immediately changing the default password to install apps. 10 Print or scan using your computer, visit the above websites for updated driver and software information. Even if you are using various apps. (USA only) For more information, see the Online User's Guide. For more information on your access point/router and enter the Network...
... machine from and scan to download software and manuals, visit support.brother.com. © 2017 Brother Industries, Ltd. We recommend immediately changing the default password to install apps. 10 Print or scan using your computer, visit the above websites for updated driver and software information. Even if you are using various apps. (USA only) For more information, see the Online User's Guide. For more information on your access point/router and enter the Network...
