Request Help Users Guide
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... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
Request Help Users Guide
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... Brother Software Licence Management Tool User's Guide at support.brother.com. 5 The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to a local network, and available. • The target machines have a common password, or if they are not password...
... Brother Software Licence Management Tool User's Guide at support.brother.com. 5 The tool lists the Brother machines on your machine's firmware, go to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. NOTE To successfully send licence files to the target machines, make sure that: • The target machines are correctly set up, connected to a local network, and available. • The target machines have a common password, or if they are not password...
Request Help Users Guide
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... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
... are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother...
Request Help Users Guide
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... passwords in the Settings File column. 5. Select the check box of the machine you want to be preceded by your newly created JSON file to the target machine to finish. If the machine is not in the list. Select the row of available schema files and applicable models, see the Mass Deployment Tool User's Guide at support.brother.com. 8 If unsuccessful, click the Open Log Folder button...
... passwords in the Settings File column. 5. Select the check box of the machine you want to be preceded by your newly created JSON file to the target machine to finish. If the machine is not in the list. Select the row of available schema files and applicable models, see the Mass Deployment Tool User's Guide at support.brother.com. 8 If unsuccessful, click the Open Log Folder button...
Request Help Users Guide
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... errors have been stored in the machine's memory, no email will assist you can request help by doing the following: 1. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you with your problem shortly. Your help request has been submitted. On your machine's home screen, press Services. 2. Your Brother dealer or IT administrator will be sent to your Brother machine's Online User's Guide at support.brother.com for troubleshooting...
... errors have been stored in the machine's memory, no email will assist you can request help by doing the following: 1. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your Brother machine, you with your problem shortly. Your help request has been submitted. On your machine's home screen, press Services. 2. Your Brother dealer or IT administrator will be sent to your Brother machine's Online User's Guide at support.brother.com for troubleshooting...
Request Help Users Guide
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If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly.
Reference Guide
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Online User's Guide This Reference Guide contains basic instructions and information for your Brother machine for routine operations MFC-L8610CDW MFC-L8900CDW Brother recommends keeping this guide next to your Brother machine. For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Reference Guide Brief explanations for quick reference.
Online User's Guide This Reference Guide contains basic instructions and information for your Brother machine for routine operations MFC-L8610CDW MFC-L8900CDW Brother recommends keeping this guide next to your Brother machine. For more advanced instructions and information, and product specifications, see the Online User's Guide at support.brother.com/manuals Reference Guide Brief explanations for quick reference.
Reference Guide
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... the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations and troubleshooting, other useful information is included about printing from your mobile device, and scanning from your Brother machine to your machine, and installing the drivers and software for Brother iPrint&Scan What's in It? Brother Solutions Center 1 1 Visit support.brother.com/manuals. 1 User's Guides and Where to a Wi-Fi® network. Please read the Safety Instructions before you set up your mobile device when connected to...
... the Print, Scan, Copy, Fax, mobile device functions, Brother ControlCenter operations and troubleshooting, other useful information is included about printing from your mobile device, and scanning from your Brother machine to your machine, and installing the drivers and software for Brother iPrint&Scan What's in It? Brother Solutions Center 1 1 Visit support.brother.com/manuals. 1 User's Guides and Where to a Wi-Fi® network. Please read the Safety Instructions before you set up your mobile device when connected to...
Reference Guide
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... hope that you can also access your machine's guides using Brother Utilities. Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®) You can find this guide helpful. Search Box 2. Summary 4. Step-by -step instructions Feature summary at our Online User's Guide. The Brother Utilities tool is included in the standard installation and, when installed, you find it either as...
... hope that you can also access your machine's guides using Brother Utilities. Step-by -Step Instructions To View Online User's Guides To view the Online User's Guide and other available guides, visit support.brother.com/manuals. (Windows®) You can find this guide helpful. Search Box 2. Summary 4. Step-by -step instructions Feature summary at our Online User's Guide. The Brother Utilities tool is included in the standard installation and, when installed, you find it either as...
Reference Guide
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... other Home screens. Touchscreen LCD Overview MFC-L8610CDW You can select from two types of 48 Shortcuts are available with six Shortcuts on the machine. 2. The Main Home screen displays the machine's status when the machine is ready for frequently-used operations, such as the Main Home screen: Home screens and Shortcuts screens. Date & Time Displays the date and time set as sending a fax, copying, scanning and using Web Connect.
... other Home screens. Touchscreen LCD Overview MFC-L8610CDW You can select from two types of 48 Shortcuts are available with six Shortcuts on the machine. 2. The Main Home screen displays the machine's status when the machine is ready for frequently-used operations, such as the Main Home screen: Home screens and Shortcuts screens. Date & Time Displays the date and time set as sending a fax, copying, scanning and using Web Connect.
Reference Guide
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... new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 0 Max Wireless LAN Disabled 6. [Shortcuts] Press to access the [Shortcuts] screen. 7. (Home screen) Press to as needed. A total of the screen. 1 General Information • [Web] Press to connect the Brother machine to an Internet service. • [Apps] Press to connect the Brother machine to the Brother Apps service. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print...
... new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 0 Max Wireless LAN Disabled 6. [Shortcuts] Press to access the [Shortcuts] screen. 7. (Home screen) Press to as needed. A total of the screen. 1 General Information • [Web] Press to connect the Brother machine to an Internet service. • [Apps] Press to connect the Brother machine to the Brother Apps service. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print...
Reference Guide
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... model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy] Press to access Copy mode. • [Scan] Press to access Scan mode. • [Secure Print] Press to access the [Secure Print] option. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine to an Internet service. • [Apps] Press to connect the Brother machine to the Brother Apps service. • [2 in 1 ID Copy] Press to configure wireless...
... model. • [All Settings] Press to access the machine's settings menu. • [Fax] Press to access Fax mode. • [Copy] Press to access Copy mode. • [Scan] Press to access Scan mode. • [Secure Print] Press to access the [Secure Print] option. • [USB] Press to access the USB menu and select [Scan to USB] or [Direct Print] options. • [Web] Press to connect the Brother machine to an Internet service. • [Apps] Press to connect the Brother machine to the Brother Apps service. • [2 in 1 ID Copy] Press to configure wireless...
Reference Guide
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... Tray (MP Tray) Use the MP tray when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set...
... Tray (MP Tray) Use the MP tray when printing on the following media: Plain paper Thin paper Recycled paper Bond paper Letterhead Colored Paper Thick paper Labels 1 Envelopes 1 Glossy Paper 2 • Adjust the guides • Fan the paper • Do not exceed this mark For more information, see the Online User's Guide: Load Paper in the Paper Tray. 1 Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray. 2 When you print on glossy paper, set...
Reference Guide
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... task tray. • (Windows®) If you select the Load Status Monitor on your computer. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click...
... task tray. • (Windows®) If you select the Load Status Monitor on your computer. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click...
Reference Guide
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To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 12 Follow the messages on the Brother Solutions Center at support.brother.com. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide. Error and Maintenance Messages For information on the most common error and maintenance messages, see : FAQs & Troubleshooting on the LCD. 2. Find the Error Using the LCD Find the Solution 1.
To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 12 Follow the messages on the Brother Solutions Center at support.brother.com. If you cannot resolve the error, see the Online User's Guide: Error and Maintenance Messages or see the Online User's Guide. Error and Maintenance Messages For information on the most common error and maintenance messages, see : FAQs & Troubleshooting on the LCD. 2. Find the Error Using the LCD Find the Solution 1.
Reference Guide
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A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 13 Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. Jam Tray 5. Jam 2-sided 4. Document Jam 2. Jam Rear 3.
A Troubleshooting Document and Paper Jams An error message indicates where the paper is stuck in your Brother machine to the wireless network, see the following: • Online User's Guide: Print the WLAN Report • Quick Setup Guide: Alternative wireless setup To view the Online User's Guide and other available guides, visit support.brother.com/manuals. 13 Jam Inside Solutions for Wireless Connection If you cannot connect your machine. 1 5 2 4 3 Error messages: 1. Jam Tray 5. Jam 2-sided 4. Document Jam 2. Jam Rear 3.
Reference Guide
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... 4,000 pages 1 2 MFC-L8610CDW/ MFC-L8900CDW 14 Supply Items Supply order No. The supply order number will appear on your country and region. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will vary depending on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit www.brother.com...
... 4,000 pages 1 2 MFC-L8610CDW/ MFC-L8900CDW 14 Supply Items Supply order No. The supply order number will appear on your country and region. B Appendix Supplies When the time comes to replace supplies, such as the toner or drum, an error message will vary depending on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit www.brother.com...
Reference Guide
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The Mobile Print/Scan Guide for business and home use features of your Brother machine directly from your mobile device, without using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for Brother iPrint&Scan contains information on the Brother Solutions Center at this web address: www.brother.com/creativecenter Print and Scan Using Your...
The Mobile Print/Scan Guide for business and home use features of your Brother machine directly from your mobile device, without using Windows®, double-click the Brother Creative Center icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for Brother iPrint&Scan contains information on the Brother Solutions Center at this web address: www.brother.com/creativecenter Print and Scan Using Your...
Quick Setup Guide
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...Quick Setup Guide show the MFC‑L8900CDW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Remove the packing tape. 3 1 4 2 2 Load paper in all models are available in the paper tray Adjust the paper guides. Unpack the machine and check the components * Already installed in the machine Drum Unit* Waste Toner Box* Belt Unit* Toner Cartridges* (Black, Cyan, Magenta and Yellow) Telephone Line Cord AC Power Cord Brother Installation Disc Quick Setup Guide Product Safety Guide Reference Guide (only for certain models) NOTE: • Manuals...
...Quick Setup Guide show the MFC‑L8900CDW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Remove the packing tape. 3 1 4 2 2 Load paper in all models are available in the paper tray Adjust the paper guides. Unpack the machine and check the components * Already installed in the machine Drum Unit* Waste Toner Box* Belt Unit* Toner Cartridges* (Black, Cyan, Magenta and Yellow) Telephone Line Cord AC Power Cord Brother Installation Disc Quick Setup Guide Product Safety Guide Reference Guide (only for certain models) NOTE: • Manuals...
Quick Setup Guide
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... not successful, visit support.brother.com for FAQs & Troubleshooting. 9 Alternative wireless setup Find your SSID (Network Name) and Network Key (Password) on your access point/router and enter the Network Key (Password). Select the SSID (Network Name) for your computer Download Brother regularly updates firmware to add features and apply bug fixes. AirPrint is available for the latest firmware, visit solutions.brother.com/up3. Download and install our free application Brother iPrint&Scan from a mobile...
... not successful, visit support.brother.com for FAQs & Troubleshooting. 9 Alternative wireless setup Find your SSID (Network Name) and Network Key (Password) on your access point/router and enter the Network Key (Password). Select the SSID (Network Name) for your computer Download Brother regularly updates firmware to add features and apply bug fixes. AirPrint is available for the latest firmware, visit solutions.brother.com/up3. Download and install our free application Brother iPrint&Scan from a mobile...
