Request Help Users Guide
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... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
... the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines.
Request Help Users Guide
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... correctly set up, connected to the target machine using the same software solution if the target machines have the latest firmware installed. NOTE If you were provided with 20-digit licence codes, you want to update the list. • If the machines you can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 2 Activation To activate the "Request Help" solution, send a valid licence file...
... correctly set up, connected to the target machine using the same software solution if the target machines have the latest firmware installed. NOTE If you were provided with 20-digit licence codes, you want to update the list. • If the machines you can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 2 Activation To activate the "Request Help" solution, send a valid licence file...
Request Help Users Guide
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... of the "Request Help" JSON settings file and the placement of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of...
... of the "Request Help" JSON settings file and the placement of service requests The privacy notice settings The Request Help solution's settings For a sample JSON file, see Appendix 1. 6 JSON file format (Example) 3 { "attributes": { "software_id": "pns_firmware", fixed value "pns_firmware" "setting_version": "", version (operators can be used to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of...
Request Help Users Guide
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If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
If the user has agreed to Home Screen > Services > Privacy Notice. Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
Basic Users Guide
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...to a Wi-Fi® network. Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from your Brother machine to your machine, and installing the drivers and software for Brother iPrint&Scan This Guide provides useful information about printing from your mobile device, and scanning from the Brother machine, as well as downloading images, printing data and uploading files directly to your...
...to a Wi-Fi® network. Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from your Brother machine to your machine, and installing the drivers and software for Brother iPrint&Scan This Guide provides useful information about printing from your mobile device, and scanning from the Brother machine, as well as downloading images, printing data and uploading files directly to your...
Basic Users Guide
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...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
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... time set to [On], the number of ARPHIC TECHNOLOGY CO., LTD. 4 NOTE This product adopts the font of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. You must unlock the machine to an Internet service. New Fax When [Fax Preview] is an error or maintenance message; • [Web] Press to connect the Brother machine to change settings. Press to access the [Toner] menu. 4. (Settings) Press to configure wireless settings. Go to your model's Manuals page on the machine...
... time set to [On], the number of ARPHIC TECHNOLOGY CO., LTD. 4 NOTE This product adopts the font of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. You must unlock the machine to an Internet service. New Fax When [Fax Preview] is an error or maintenance message; • [Web] Press to connect the Brother machine to change settings. Press to access the [Toner] menu. 4. (Settings) Press to configure wireless settings. Go to your model's Manuals page on the machine...
Basic Users Guide
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... Programs > Brother > Brother Utilities. • (Windows® 8 and Windows Server® 2012) Tap or click (Brother Utilities) either on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the Start screen to bring up the Apps screen). Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on...
... Programs > Brother > Brother Utilities. • (Windows® 8 and Windows Server® 2012) Tap or click (Brother Utilities) either on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the Start screen to bring up the Apps screen). Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on...
Basic Users Guide
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... machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On. • face up • top edge first For automatic 2-sided printing (long edge binding) • face down • bottom edge first When you use Letterhead or Preprinted paper for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you changed the paper size and paper type. Paper...
... machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 2 Paper Handling Make sure the paper is On. • face up • top edge first For automatic 2-sided printing (long edge binding) • face down • bottom edge first When you use Letterhead or Preprinted paper for Letterhead and Preprinted Paper For 1-sided printing Change the Check Paper Size Setting When you changed the paper size and paper type. Paper...
Basic Users Guide
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... your model). 3 Click Print. 4 Complete your application contains a similar setting, we recommend that you set the orientation of your printout. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list...
... your model). 3 Click Print. 4 Complete your application contains a similar setting, we recommend that you set the orientation of your printout. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). For more information, see the Online User's Guide: Print from Your Computer (Windows®). • Select Letter, Legal, or Folio size paper when using the application. 4 Click the 2-sided / Booklet drop-down list...
Basic Users Guide
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... orientation using the application. 4 Click the Multiple Page drop-down list and select the 2 in 1, 4 in 1, 9 in 1, 16 in 1, or 25 in 1 option. 5 Click OK. 6 Complete your print operation. 3 Print 1 Select the print command in inches or millimeters, select theBinding Offset check box. 8 Click OK. 9 Click OK again, and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu...
... orientation using the application. 4 Click the Multiple Page drop-down list and select the 2 in 1, 4 in 1, 9 in 1, 16 in 1, or 25 in 1 option. 5 Click OK. 6 Complete your print operation. 3 Print 1 Select the print command in inches or millimeters, select theBinding Offset check box. 8 Click OK. 9 Click OK again, and then complete your print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu...
Basic Users Guide
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... First Page and Other Pages drop-down lists and select MP Tray. 12 In the Orientation field, select the Portrait or Landscape option to set the orientation using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. The printer driver window appears. 9 Click the Paper Size drop-down list and select the type of your model), and then click the printing properties or preferences button...
... First Page and Other Pages drop-down lists and select MP Tray. 12 In the Orientation field, select the Portrait or Landscape option to set the orientation using the application. 13 Change other printer settings if needed. 14 Click OK. 15 Click Print. The printer driver window appears. 9 Click the Paper Size drop-down list and select the type of your model), and then click the printing properties or preferences button...
Basic Users Guide
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... use Brother's ControlCenter software. 5 Scan 27 NOTE Use the Scan button on your computer. Option Description Press this button to scan documents and save them to a folder on the machine to make permanent changes, use the default settings, press [Start]. The icon is connected to a network, press a or b to display the computer where you want to the scan settings. For other Scan options, see the Online User's Guide: Scan Using the Scan Button on Your Brother Machine. 4 Press [to File]. 5 If the machine...
... use Brother's ControlCenter software. 5 Scan 27 NOTE Use the Scan button on your computer. Option Description Press this button to scan documents and save them to a folder on the machine to make permanent changes, use the default settings, press [Start]. The icon is connected to a network, press a or b to display the computer where you want to the scan settings. For other Scan options, see the Online User's Guide: Scan Using the Scan Button on Your Brother Machine. 4 Press [to File]. 5 If the machine...
Basic Users Guide
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... (VoIP) service, Brother recommends changing the compatibility to change the Ring Delay before using these modes. Related Information • Fax and Telephone Problems on your machine. Manual Mode ([Manual] in fax transmission. Fax/Tel Mode ([Fax/Tel] in the machine's menu) Fax/Tel Mode helps you manage incoming calls, by recognizing whether they are fax or voice calls and handling them in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than...
... (VoIP) service, Brother recommends changing the compatibility to change the Ring Delay before using these modes. Related Information • Fax and Telephone Problems on your machine. Manual Mode ([Manual] in fax transmission. Fax/Tel Mode ([Fax/Tel] in the machine's menu) Fax/Tel Mode helps you manage incoming calls, by recognizing whether they are fax or voice calls and handling them in Manual Mode, lift the handset of phone system that uses an Internet connection, rather than...
Basic Users Guide
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... call automatically. Will you be using a Distinctive Ring number for receiving faxes? Choose [Manual] as your receive mode. Select [External TAD] as your receive mode. See Related Information: Receive Modes. 6 Fax 1 Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > [Receive Mode]. Brother uses the term "Distinctive Ring" but different telephone companies may have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that...
... call automatically. Will you be using a Distinctive Ring number for receiving faxes? Choose [Manual] as your receive mode. Select [External TAD] as your receive mode. See Related Information: Receive Modes. 6 Fax 1 Press [Settings] > [All Settings] > [Fax] > [Setup Receive] > [Receive Mode]. Brother uses the term "Distinctive Ring" but different telephone companies may have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that...
Basic Users Guide
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... at support.brother.com. Find the Error Using the LCD Find the Solution 1. Install the 2-sided tray firmly in the machine. If the problem continues, contact Brother Customer Service or your Android™ device are shown in the closed completely. See the instructions in the drum unit again. Take out the toner cartridge, and put it locks in the table. The front cover is not installed correctly. Error Message 2-sided Disabled Cartridge Error Cover is Open...
... at support.brother.com. Find the Error Using the LCD Find the Solution 1. Install the 2-sided tray firmly in the machine. If the problem continues, contact Brother Customer Service or your Android™ device are shown in the closed completely. See the instructions in the drum unit again. Take out the toner cartridge, and put it locks in the table. The front cover is not installed correctly. Error Message 2-sided Disabled Cartridge Error Cover is Open...
Basic Users Guide
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... the LCD displays Replace Toner. Replace the drum unit with the drum was not reset when a new See the instructions included with a new one. was installed. Paper sizes available for the tray. The fuser unit is not supported by the defined tray. Size Error The paper size defined in the machine's paper (if required). Size Error 2-sided The paper size specified Press in the printer driver is too hot. Supplies Prepare New Toner Cartridge. The drum unit counter Reset the drum unit counter. Choose a paper size supported by the defined tray. Refill the paper in the...
... the LCD displays Replace Toner. Replace the drum unit with the drum was not reset when a new See the instructions included with a new one. was installed. Paper sizes available for the tray. The fuser unit is not supported by the defined tray. Size Error The paper size defined in the machine's paper (if required). Size Error 2-sided The paper size specified Press in the printer driver is too hot. Supplies Prepare New Toner Cartridge. The drum unit counter Reset the drum unit counter. Choose a paper size supported by the defined tray. Refill the paper in the...
Basic Users Guide
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.../MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6900DW MFC-L6750DW/MFC-L6900DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as the toner or drum, an error message will appear on 1 page per job [A4/letter simplex pages]. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter 62 Supplies When the time comes to replace...
.../MFC-L6900DW MFC-L6750DW/MFC-L6900DW MFC-L6900DW MFC-L6750DW/MFC-L6900DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as the toner or drum, an error message will appear on 1 page per job [A4/letter simplex pages]. Macintosh users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter 62 Supplies When the time comes to replace...
Quick Setup Guide
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... step . Network cable Use a straight-through Category 5 (or greater) twisted-pair cable. • The illustrations in this Quick Setup Guide show the MFC‑L6900DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly 2 Load paper in Spanish for this Quick Setup Guide for the correct installation procedure. Remove the orange part. Adjust the paper guides. 3 Connect the power cord and turn on the machine 4 Connect the telephone line cord If you do not plan to use the fax feature...
... step . Network cable Use a straight-through Category 5 (or greater) twisted-pair cable. • The illustrations in this Quick Setup Guide show the MFC‑L6900DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly 2 Load paper in Spanish for this Quick Setup Guide for the correct installation procedure. Remove the orange part. Adjust the paper guides. 3 Connect the power cord and turn on the machine 4 Connect the telephone line cord If you do not plan to use the fax feature...
Quick Setup Guide
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... start using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from unauthorized access. Press [WLAN Assistant]. The LCD displays [Connected]. We recommend immediately changing the default password to use with mobile devices. Wired network USB Disconnect the cable. Finish If using your machine with your mobile device, go to your Connection Type: Follow the on -screen instructions to wake up your model's Manuals web page...
... start using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from unauthorized access. Press [WLAN Assistant]. The LCD displays [Connected]. We recommend immediately changing the default password to use with mobile devices. Wired network USB Disconnect the cable. Finish If using your machine with your mobile device, go to your Connection Type: Follow the on -screen instructions to wake up your model's Manuals web page...
