Request Help Users Guide
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.../administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines...
.../administrator. • Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to request technical assistance from their network-connected machines...
Request Help Users Guide
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... to a local network, and available. • The target machines have the latest firmware installed. To update your target machines. You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 Select the correct software solution licence file (LIC file) for activation, and then click the Activate button. • If no machines are listed: Click the Search button to the target machines, make sure that...
... to a local network, and available. • The target machines have the latest firmware installed. To update your target machines. You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 Select the correct software solution licence file (LIC file) for activation, and then click the Activate button. • If no machines are listed: Click the Search button to the target machines, make sure that...
Request Help Users Guide
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3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of...
3 Configuration To configure a service solution component, prepare a correct JSON (JavaScript Object Notation) settings file, and then send it to the target machine using the Brother Mass Deployment Tool. 3.1 Creating and editing JSON files JSON is required to send JSON settings files to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of...
Basic Users Guide
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... you are using the machine on a network. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for using AirPrint to print from the Brother machine, as well as downloading images, printing data and uploading files directly to your Brother machine without installing a printer driver. Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides...
... you are using the machine on a network. Where Is It? Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for using AirPrint to print from the Brother machine, as well as downloading images, printing data and uploading files directly to your Brother machine without installing a printer driver. Printed / In the box Basic User's Guide Learn the basic Fax, Copy and Scan operations and basic machine maintenance. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides...
Basic Users Guide
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...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
...the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load Paper in the Multi‑purpose Tray (MP Tray 10 Change the Check Paper Size Setting 11 Change the Paper Size and Paper Type 12 Recommended Print Media 12 Using Special Paper 13 3 Print ...14 Print from Your Computer 14 Print a Document (Macintosh 14 Print a Document (Windows 14 Print on Both Sides of the Paper Automatically (Windows 14 Print More Than One Page on a Single Sheet of Paper (N in...
Basic Users Guide
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...Web Connect Guide. Date & Time Displays the date and time set to [On], the number of ARPHIC TECHNOLOGY CO., LTD. 4 or (Wireless Status) Press to access the [Settings] menu. Warning icon 0 Max 3. (Toner) Displays the remaining toner life. Press to access the [Toner] menu. 4. (Settings) Press to configure wireless settings. NOTE This product adopts the font of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. Go to your model's Manuals page on the machine. 6. [Shortcuts] Press to access...
...Web Connect Guide. Date & Time Displays the date and time set to [On], the number of ARPHIC TECHNOLOGY CO., LTD. 4 or (Wireless Status) Press to access the [Settings] menu. Warning icon 0 Max 3. (Toner) Displays the remaining toner life. Press to access the [Toner] menu. 4. (Settings) Press to configure wireless settings. NOTE This product adopts the font of new faxes you are using a wireless connection, a four-level indicator displays the current wireless signal strength. 5. Go to your model's Manuals page on the machine. 6. [Shortcuts] Press to access...
Basic Users Guide
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.... Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2008 and Windows Server® 2008 R2) Click (Start) > All Programs > Brother > Brother Utilities. • (Windows...
.... Access Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 2 Select your machine (where XXXX is the name of your model). 1 Do one of the following: • (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2008 and Windows Server® 2008 R2) Click (Start) > All Programs > Brother > Brother Utilities. • (Windows...
Basic Users Guide
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... on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 Paper Orientation for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . The default setting is below the maximum paper mark (1). 2 Paper Handling Make sure the paper is...
... on your machine's Check Size setting, the machine displays a message when you remove a paper tray or load paper using the MP tray, asking if you turn on page 16 11 Paper Orientation for 2-sided printing, change the machine's setting by completing the following step: • Press [Settings] > [All Settings] > [Printer] > [2sided] > [Single Image] > [2sided Feed]. 1 Press [Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Check Size]. 2 Press [On] or [Off]. 3 Press . The default setting is below the maximum paper mark (1). 2 Paper Handling Make sure the paper is...
Basic Users Guide
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... of your model). 3 Click Print. 4 Complete your model), and then click the printing properties or preferences button. If your printout. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using the application. 4 Click the 2-sided / Booklet drop-down list and select...
... of your model). 3 Click Print. 4 Complete your model), and then click the printing properties or preferences button. If your printout. 3 Print Print from Your Computer Print a Document (Macintosh) For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh). The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to set the orientation using the application. 4 Click the 2-sided / Booklet drop-down list and select...
Basic Users Guide
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... print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the orientation of your printout. 15 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing...
... print operation. 5 Click the 2-sided Settings button. 6 Select an option from the 2-sided Type menu. 7 If you set the orientation of your printout. 15 The printer driver window appears. 3 In the Orientation field, select the Portrait or Landscape option to specify the offset for binding in your application. 2 Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing...
Basic Users Guide
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...; Load paper into the MP tray with the printing surface face up. 7 Select the print command in the Multi‑purpose Tray (MP Tray) on page 10 17 If your model), and then click the printing properties or preferences button. The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type of paper you are using. 11...
...; Load paper into the MP tray with the printing surface face up. 7 Select the print command in the Multi‑purpose Tray (MP Tray) on page 10 17 If your model), and then click the printing properties or preferences button. The printer driver window appears. 9 Click the Paper Size drop-down list and select your paper size. 10 Click the Media Type drop-down list and select the type of paper you are using. 11...
Basic Users Guide
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...; [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want , and then press [OK]. 9 Press [Start]. The machine scans the document. 7 Select the scan settings you want to change the settings, press [Options], and then go to the next step. • To use Brother...
...; [Scan Type] • [Resolution] • [File Type] • [Document Size] • [Brightness] • [Contrast] • [ADF Auto Deskew] • [Skip Blank Page] • [Remove Background Color] (available only for the [Color] and [Gray] options.) 8 Make the changes you want , and then press [OK]. 9 Press [Start]. The machine scans the document. 7 Select the scan settings you want to change the settings, press [Options], and then go to the next step. • To use Brother...
Basic Users Guide
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...]. Receive Modes Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Some receive modes answer automatically (Fax Only Mode and Fax/Tel Mode). Use the Easy Receive feature to receive faxes when you have lifted a handset on page 50 30 Manual Mode ([Manual] in the machine's menu) Fax Only Mode automatically answers every call . Set Telephone Line Compatibility for Interference and VoIP Systems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Problems sending and receiving faxes due...
...]. Receive Modes Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Some receive modes answer automatically (Fax Only Mode and Fax/Tel Mode). Use the Easy Receive feature to receive faxes when you have lifted a handset on page 50 30 Manual Mode ([Manual] in the machine's menu) Fax Only Mode automatically answers every call . Set Telephone Line Compatibility for Interference and VoIP Systems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Problems sending and receiving faxes due...
Basic Users Guide
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... the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of the machine until it back in the table. Open and then firmly close the front cover of both your Brother machine and your local Brother dealer. The 2-sided tray is not completely closed position. The front cover is not installed completely. Remove the toner cartridge and drum unit assembly. Find the Error Using...
... the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on the LCD. 2. Error Message 2-sided Disabled Cartridge Error Cover is Open Cause Action The back cover of the machine until it back in the table. Open and then firmly close the front cover of both your Brother machine and your local Brother dealer. The 2-sided tray is not completely closed position. The front cover is not installed completely. Remove the toner cartridge and drum unit assembly. Find the Error Using...
Basic Users Guide
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... still print. Supplies Replace Drum It is sided printing. The drum unit counter Reset the drum unit counter. Refill the paper in the tray is time to turn off the machine, wait a few seconds, and then turn it on the LCD and set the tray for automatic 2-sided printing. Press and hold to replace the drum unit. and set the size of its life. The paper in the paper tray. Supplies Prepare New Toner Cartridge. The fuser unit is available when the LCD displays Replace Toner. size setting is not supported...
... still print. Supplies Replace Drum It is sided printing. The drum unit counter Reset the drum unit counter. Refill the paper in the tray is time to turn off the machine, wait a few seconds, and then turn it on the LCD and set the tray for automatic 2-sided printing. Press and hold to replace the drum unit. and set the size of its life. The paper in the paper tray. Supplies Prepare New Toner Cartridge. The fuser unit is available when the LCD displays Replace Toner. size setting is not supported...
Basic Users Guide
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... Information: Set Telephone Line Compatibility for connection issues. 2 Check the Receive Mode. Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off, and then turn it on page 32 50 Please contact your telephone service provider for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may...
... Information: Set Telephone Line Compatibility for connection issues. 2 Check the Receive Mode. Fax and Telephone Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW If you can send and receive faxes when the telephone line is not resolved, turn the machine off, and then turn it on page 32 50 Please contact your telephone service provider for Interference and VoIP Systems. If the problem still is directly connected to the fax, the problem may...
Basic Users Guide
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Suggestions Check all line cord connections. If you are having problems receiving faxes or voice messages, set up correctly. 1. Print the Transmission Verification Report and check for a dial tone. Make sure your Brother machine's LINE jack. 2. Then lift the external telephone's handset and listen for an error. Plug the telephone line cord directly from your Fax Receive Code for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. If you...
Suggestions Check all line cord connections. If you are having problems receiving faxes or voice messages, set up correctly. 1. Print the Transmission Verification Report and check for a dial tone. Make sure your Brother machine's LINE jack. 2. Then lift the external telephone's handset and listen for an error. Plug the telephone line cord directly from your Fax Receive Code for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. If you...
Basic Users Guide
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.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your desktop to media type and media size. The number of pages may be affected due to a variety of factors including but not limited to access our FREE website designed as the toner or drum, an error message will appear on 3 pages...
.../MFC-L5700DW/ MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/ MFC-L6800DW 1 Approximate cartridge yield is declared in the Status Monitor. The toner cartridge and drum unit are using Windows®, double-click the Brother CreativeCenter icon on your desktop to media type and media size. The number of pages may be affected due to a variety of factors including but not limited to access our FREE website designed as the toner or drum, an error message will appear on 3 pages...
Quick Setup Guide
Page 1
... [Clock Type]. 2. Press [Fax]. 2. Enter your telephone number (up to use the fax feature on this Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in all countries. Front 6 Configure the machine for faxing (for the month using the Touchscreen, and then press [OK]. Set the date and time Press [Settings] > [All Settings] > [Initial Setup] > [Date & Time]. Press [Time...
... [Clock Type]. 2. Press [Fax]. 2. Enter your telephone number (up to use the fax feature on this Quick Setup Guide show the MFC‑L6800DW. 1 Remove the packing materials and install the drum unit and toner cartridge assembly Discard the silica gel pack. 2 Load paper in all countries. Front 6 Configure the machine for faxing (for the month using the Touchscreen, and then press [OK]. Set the date and time Press [Settings] > [All Settings] > [Initial Setup] > [Date & Time]. Press [Time...
Quick Setup Guide
Page 2
... model's Manuals web page. Brother support website http://support.brother.com Choose your Connection Type: Follow the on-screen instructions to Alternate wireless configuration method (Setup Wizard). Print and scan using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on-screen instructions to protect your machine from your mobile device, your machine...
... model's Manuals web page. Brother support website http://support.brother.com Choose your Connection Type: Follow the on-screen instructions to Alternate wireless configuration method (Setup Wizard). Print and scan using a wireless network connection: When the Wireless Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on-screen instructions to protect your machine from your mobile device, your machine...