Users Manual - English
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...(Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the...MFC 11-19 Routine maintenance 11-22 Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's...
...(Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the...MFC 11-19 Routine maintenance 11-22 Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's...
Users Manual - English
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... phone line. Print data remains in Polled Waiting mode. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connection Fail You tried to poll a fax machine that country. is not in the MFC's memory. Data Remaining Print data remains in the...
... phone line. Print data remains in Polled Waiting mode. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Connection Fail You tried to poll a fax machine that country. is not in the MFC's memory. Data Remaining Print data remains in the...
Users Manual - English
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...cold. If the error remains, check the media drive by inserting another mode. Near Empty One or more of ink. Take out the ink cartridge and put it in again seating it , the color fax will be received into memory. DR Mode in the media drive Reinsert the correct media...media card that the fax be sent as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 You can not change the Receive Mode from ADF See Using the automatic document feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page 11-5. If the sending machine has the ability to...
...cold. If the error remains, check the media drive by inserting another mode. Near Empty One or more of ink. Take out the ink cartridge and put it in again seating it , the color fax will be received into memory. DR Mode in the media drive Reinsert the correct media...media card that the fax be sent as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 You can not change the Receive Mode from ADF See Using the automatic document feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page 11-5. If the sending machine has the ability to...
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See Printer jam or paper jam on page 6-3.) -OR- (MFC-420CN only) Print the faxes that is jammed in the MFC. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed Dial number. (See Storing Speed-Dial numbers on ... on page 11-6. Not Registered You tried to access a Speed Dial number that are in the memory. (See Printing a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 5-1.) (Fax sending or ...
See Printer jam or paper jam on page 6-3.) -OR- (MFC-420CN only) Print the faxes that is jammed in the MFC. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed Dial number. (See Storing Speed-Dial numbers on ... on page 11-6. Not Registered You tried to access a Speed Dial number that are in the memory. (See Printing a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 5-1.) (Fax sending or ...
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... transfer them to your PC, press 1. -OR- To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 The MFC has a mechanical problem. -OR- Press Black Start. 5. To keep all faxes to another fax machine. ERROR MESSAGES ERROR ...it . (For details see Transfer faxes to Step 3. -OR- If faxes are transferred, disconnect the MFC from your MFC's memory to your PC. 1. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select...
... transfer them to your PC, press 1. -OR- To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 The MFC has a mechanical problem. -OR- Press Black Start. 5. To keep all faxes to another fax machine. ERROR MESSAGES ERROR ...it . (For details see Transfer faxes to Step 3. -OR- If faxes are transferred, disconnect the MFC from your MFC's memory to your PC. 1. Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select...
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Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit.
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit.
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Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC.
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Paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover.
Paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover.
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Gently push the scanner cover support down and close the scanner cover. 5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8
Gently push the scanner cover support down and close the scanner cover. 5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8
Users Manual - English
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...enhance the print quality. Cartridge expiration dates are stacked. Check the MFC is a problem with your MFC If you think there is plugged in the menu matches the type of paper. (See About paper on the package. One or more ink cartridges are empty. (See Replacing the ink ...the Paper Type on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Visit us at http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 11-14.) Try using the recommended types of plain paper. The MFC prints blank pages. If you are having difficulty with your...
...enhance the print quality. Cartridge expiration dates are stacked. Check the MFC is a problem with your MFC If you think there is plugged in the menu matches the type of paper. (See About paper on the package. One or more ink cartridges are empty. (See Replacing the ink ...the Paper Type on page 1-14.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Visit us at http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 11-14.) Try using the recommended types of plain paper. The MFC prints blank pages. If you are having difficulty with your...
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...dirty. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. Printing appears dirty or ... good then the problem is with ink. (See Cleaning the MFC printer platen on page 1-14.) Check 'Reverse Order' in the...is not full color in the paper tray. (See How to see if the same problem occurs. MFC feeds multiple pages... and not your application (Such as 256 color), True2Life® will not work. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 The sender's scanner may ... to '256 colors.' Changing the printer driver setting may be caused by ...
...dirty. DIFFICULTY Printing (Continued) Smudged stain at least 24 bit color data with the True2Life® feature. Printing appears dirty or ... good then the problem is with ink. (See Cleaning the MFC printer platen on page 1-14.) Check 'Reverse Order' in the...is not full color in the paper tray. (See How to see if the same problem occurs. MFC feeds multiple pages... and not your application (Such as 256 color), True2Life® will not work. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 The sender's scanner may ... to '256 colors.' Changing the printer driver setting may be caused by ...
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...frequently encounter interference on the phone line, try to change the menu setting of memory. If you call your MFC's scanner operation. Replace the color ink cartridges that the receiving machine has paper. Print the Transmission Verification Report and check for a dial tone....SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . There is in memory (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...frequently encounter interference on the phone line, try to change the menu setting of memory. If you call your MFC's scanner operation. Replace the color ink cartridges that the receiving machine has paper. Print the Transmission Verification Report and check for a dial tone....SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . There is in memory (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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... or receiving a fax message while a custom feature signal comes through on a single line. If avoiding a slight interruption is ( 51). TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 8-1.) key is more sensitive to the...Custom features on the line, the signal can ignore this message or you answered at the MFC, press Black Start and hang up . When your PC with the MFC connected. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This condition is related to...
... or receiving a fax message while a custom feature signal comes through on a single line. If avoiding a slight interruption is ( 51). TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on page 8-1.) key is more sensitive to the...Custom features on the line, the signal can ignore this message or you answered at the MFC, press Black Start and hang up . When your PC with the MFC connected. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This condition is related to...
Users Manual - English
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...the hub to turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try connecting the MFC to 9600 bps. Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the modem speed to a different port on ... for 2 seconds. If not, do not work properly. Disconnect the USB cable. 2. Print Network Configuration list. (See Printing reports on your MFC is On Line and in again. Install the Windows® 2000 update. a)Have you reboot the PC, and then connect the USB cable. ...
...the hub to turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try connecting the MFC to 9600 bps. Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the modem speed to a different port on ... for 2 seconds. If not, do not work properly. Disconnect the USB cable. 2. Print Network Configuration list. (See Printing reports on your MFC is On Line and in again. Install the Windows® 2000 update. a)Have you reboot the PC, and then connect the USB cable. ...
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... MFC will go back to select Cleaning. If you get a horizontal line in the text or graphics on page i). Cleaning the print head consumes ink. Caution Do NOT touch the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color ...process manually if needed. Cleaning too often uses ink unnecessarily. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages.
... MFC will go back to select Cleaning. If you get a horizontal line in the text or graphics on page i). Cleaning the print head consumes ink. Caution Do NOT touch the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 Press Menu/Set. 3 Press ▲ or ▼ to select Black, Color ...process manually if needed. Cleaning too often uses ink unnecessarily. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages.
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You can see if the quality is OK for black and three colors. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color Start. If you if the print quality is OK by printing...nozzles may be clogged. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
You can see if the quality is OK for black and three colors. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color Start. If you if the print quality is OK by printing...nozzles may be clogged. Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. -OR- Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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... an print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (Yes). If you still see Brother numbers on the cartridge package has passed. If ....) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. After the print head nozzle is finished, press Color Start. The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 8 Press 2 (...
... an print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (Yes). If you still see Brother numbers on the cartridge package has passed. If ....) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. After the print head nozzle is finished, press Color Start. The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 8 Press 2 (...
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The MFC begins printing the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -..., press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Alignment. Press Menu/Set. 4 Press Black Start or...
The MFC begins printing the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -..., press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Alignment. Press Menu/Set. 4 Press Black Start or...
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... your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink ...Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color ...
... your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or MFC Remote Setup (Mac OS® X 10.2.4 or greater) (not available for DCP-110C and MFC-210C) on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink ...Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/Exit. Press Menu/Set. 3 Press ▲ or ▼ to select the color ...
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...parking process may void your MFC. Caution If you are not able to 'park' the print head after a print job. Caution It is essential that the MFC be shipped with your warranty. 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE It is important to allow the MFC to find the protective parts..., do not pack the MFC properly, you could void your MFC and may lead to print problems and possible ...
...parking process may void your MFC. Caution If you are not able to 'park' the print head after a print job. Caution It is essential that the MFC be shipped with your warranty. 11 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE It is important to allow the MFC to find the protective parts..., do not pack the MFC properly, you could void your MFC and may lead to print problems and possible ...