Users Manual - English
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...FAQs and troubleshooting tips to learn how to get the most efficient way to your convenience and most from within that country. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, ... to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA...
...FAQs and troubleshooting tips to learn how to get the most efficient way to your convenience and most from within that country. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Your registration with Brother International Corporation, ... to register your new product, register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for the hearing-impaired) 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA...
Users Manual - English
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... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
Users Manual - English
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... card in the drive (slot) that is either bad or not formatted, or when there is a problem with images that are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ Out of errors that can occur while you're using the PhotoCapture Center™, you insert a media card...
... card in the drive (slot) that is either bad or not formatted, or when there is a problem with images that are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ Out of errors that can occur while you're using the PhotoCapture Center™, you insert a media card...
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... Poor phone line quality caused a communication error. Lift the scanner cover and then close it again. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The MFC will cancel the job and eject the page that Check the other person's Try to poll a fax...
... Poor phone line quality caused a communication error. Lift the scanner cover and then close it again. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The MFC will cancel the job and eject the page that Check the other person's Try to poll a fax...
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... on page 11-24.) Low Temperature The print head is too cold. Near Empty One or more of ink. You can not change the Receive Mode from ADF See Using...ADF) (Not available for MFC-210C) on page A-4.) High Temperature The print head is too warm. Allow the MFC to Distinctive Ring mode. If a sending machine has a color fax, the MFC's 'handshake' will be ... file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 The document is a problem with the media card. If a sending machine has a color fax, the MFC's 'handshake' will stop all print operations. See Document jams (MFC-420CN only...
... on page 11-24.) Low Temperature The print head is too cold. Near Empty One or more of ink. You can not change the Receive Mode from ADF See Using...ADF) (Not available for MFC-210C) on page A-4.) High Temperature The print head is too warm. Allow the MFC to Distinctive Ring mode. If a sending machine has a color fax, the MFC's 'handshake' will be ... file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 The document is a problem with the media card. If a sending machine has a color fax, the MFC's 'handshake' will stop all print operations. See Document jams (MFC-420CN only...
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...you can 't store data in the MFC. ACTION Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 11-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Out of paper. ...in the memory. Paper Jam Wrong Paper Size The paper is busy. The paper is not programmed. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in progress finish and then try again. Not Registered You tried to access a Speed Dial number that are in the...
...you can 't store data in the MFC. ACTION Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 11-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Out of paper. ...in the memory. Paper Jam Wrong Paper Size The paper is busy. The paper is not programmed. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in progress finish and then try again. Not Registered You tried to access a Speed Dial number that are in the...
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...transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1. If the MFC has no faxes, disconnect the MFC from your MFC's memory to your PC. 3. For MFC-420CN, you want to transfer a fax to your PC. Press Black Start. 5. You can forward the remaining ... it . Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The MFC has a mechanical problem. -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 To keep all faxes to Scan ACTION Open the scanner cover and remove ...
...transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1. If the MFC has no faxes, disconnect the MFC from your MFC's memory to your PC. 3. For MFC-420CN, you want to transfer a fax to your PC. Press Black Start. 5. You can forward the remaining ... it . Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The MFC has a mechanical problem. -OR- Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 To keep all faxes to Scan ACTION Open the scanner cover and remove ...
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Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
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Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
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Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
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... recommended environment for up to help enhance the print quality. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check...
... recommended environment for up to help enhance the print quality. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check...
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... are not loaded in the paper tray at any one time. Try to '256 colors.' If the copy looks good then the problem is not full color in your machine. The sender's scanner may improve...' tab. Cannot perform '2 in 1 or 4 in the printer driver are some dense lines. MFC feeds multiple pages Printed pages are wrinkled. Machine does not print from Adobe Illustrator. If you are... paper, envelopes and post cards on page 11-23.) Make sure you uncheck the True2Life®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Stains appear on page 1-14.) Try setting the Display setting to...
... are not loaded in the paper tray at any one time. Try to '256 colors.' If the copy looks good then the problem is not full color in your machine. The sender's scanner may improve...' tab. Cannot perform '2 in 1 or 4 in the printer driver are some dense lines. MFC feeds multiple pages Printed pages are wrinkled. Machine does not print from Adobe Illustrator. If you are... paper, envelopes and post cards on page 11-23.) Make sure you uncheck the True2Life®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Stains appear on page 1-14.) Try setting the Display setting to...
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There is dirty. (See Cleaning the scanner on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Vertical black lines when sending. (MFC-420CN only) To gain extra memory, you send a PC FAX message and get transmission error with possible interference on the phone...setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the MFC is in . DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in memory (see Setting Fax Storage on two pages. Make a copy to check that Fax ...
There is dirty. (See Cleaning the scanner on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Vertical black lines when sending. (MFC-420CN only) To gain extra memory, you send a PC FAX message and get transmission error with possible interference on the phone...setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the MFC is in . DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in memory (see Setting Fax Storage on two pages. Make a copy to check that Fax ...
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...source. In PaperPort®, click Scan in copies Sometimes you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the MFC is not connected to your MFC is more sensitive to Easy Receive On, it off as CNG Tone. .... (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. You can ignore this problem. Brother's ECM feature should help overcome this message or you answered at the MFC, press Black Start and hang up . TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12
...source. In PaperPort®, click Scan in copies Sometimes you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the MFC is not connected to your MFC is more sensitive to Easy Receive On, it off as CNG Tone. .... (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. You can ignore this problem. Brother's ECM feature should help overcome this message or you answered at the MFC, press Black Start and hang up . TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12
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...; or ▼ to 9600 bps. If possible, try connecting the MFC to a different port on your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b)Take out the media card and put it... means the card is a chronic problem on your hub using a different cable. If the connections are printed. e)If all of the MFC to turn it off your PC and MFC, and then turn off .) Cannot ...
...; or ▼ to 9600 bps. If possible, try connecting the MFC to a different port on your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE b)Take out the media card and put it... means the card is a chronic problem on your hub using a different cable. If the connections are printed. e)If all of the MFC to turn it off your PC and MFC, and then turn off .) Cannot ...
Users Manual - English
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...Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically. When cleaning is finished, the MFC will go back to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. You can start...only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The MFC will regularly clean the print head. Cleaning too often uses ink unnecessarily. TROUBLESHOOTING AND ROUTINE MAINTENANCE...
...Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically. When cleaning is finished, the MFC will go back to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. You can start...only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The MFC will regularly clean the print head. Cleaning too often uses ink unnecessarily. TROUBLESHOOTING AND ROUTINE MAINTENANCE...
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...No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can see if the quality is OK for black and three colors. If you if ... -OR- Press Menu/Set. 4 Press Color Start. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is... Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output...press 2 (No). Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, ...
...No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can see if the quality is OK for black and three colors. If you if ... -OR- Press Menu/Set. 4 Press Color Start. OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is... Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output...press 2 (No). Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear and visible, ...
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... and may not have been stored properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (Yes). If ink is still missing after the fifth cleaning and test print, replace the ...procedures at least five times. The LCD shows: Start Cleaning? If you still see Brother numbers on the cartridge package has passed. After the print head nozzle is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. ...
... and may not have been stored properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 Press 1 (Yes). If ink is still missing after the fifth cleaning and test print, replace the ...procedures at least five times. The LCD shows: Start Cleaning? If you still see Brother numbers on the cartridge package has passed. After the print head nozzle is finished, press Color Start. The MFC will start printing the Print Quality Check Sheet again and then return to step 5. ...
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Press Menu/Set. 4 Press Black Start or Color Start. Checking the printing alignment You should rarely need to ... the test print that most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) ...to select Test Print. The MFC begins printing the Alignment Check Sheet. If the number 5 sample of 1200dpi Adjust the test print that most closely matches...
Press Menu/Set. 4 Press Black Start or Color Start. Checking the printing alignment You should rarely need to ... the test print that most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) ...to select Test Print. The MFC begins printing the Alignment Check Sheet. If the number 5 sample of 1200dpi Adjust the test print that most closely matches...
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.../Exit. You can check the ink that is left in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Checking the ink volume You can check the ink volume from your... computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or...
.../Exit. You can check the ink that is left in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Checking the ink volume You can check the ink volume from your... computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software User's Guide on the CD-ROM or...