Users Manual - English
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...Machine/Multi-Function Center needs. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most... register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Brother product. i For Customer Service In...877-BROTHER. Your registration with Brother International Corporation, you will help , you bought the MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for Brother driver ...
...Machine/Multi-Function Center needs. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most... register on-line at http://www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Brother product. i For Customer Service In...877-BROTHER. Your registration with Brother International Corporation, you will help , you bought the MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for Brother driver ...
Users Manual - English
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... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
Users Manual - English
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... attention. Understanding the Error Messages Once you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ No File-This message will beep to access a media card in the drive (slot) that can easily identify and troubleshoot any difficulties. Out of errors that does not contain a .JPG file. Media...
... attention. Understanding the Error Messages Once you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ No File-This message will beep to access a media card in the drive (slot) that can easily identify and troubleshoot any difficulties. Out of errors that does not contain a .JPG file. Media...
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... and displays an error message. Visit us at http://solutions.brother.com. Connection Fail You tried to the MFC. Lift the scanner cover and then close it again. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated office product...
... and displays an error message. Visit us at http://solutions.brother.com. Connection Fail You tried to the MFC. Lift the scanner cover and then close it again. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated office product...
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... feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page A-4.) High Temperature The print head is set to Distinctive...Turning off the Distinctive Ring on page inches. 1-6. Ink Empty One or more of the ink cartridges are running out of the... An ink cartridge is empty. does not contain a .JPG file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If the error remains, check the media...MFC-420CN only) on page 11-24.) No File The media card in the MFC. Allow the MFC to warm up. The MFC will be received into the slot to convert it , the color...
... feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page A-4.) High Temperature The print head is set to Distinctive...Turning off the Distinctive Ring on page inches. 1-6. Ink Empty One or more of the ink cartridges are running out of the... An ink cartridge is empty. does not contain a .JPG file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 If the error remains, check the media...MFC-420CN only) on page 11-24.) No File The media card in the MFC. Allow the MFC to warm up. The MFC will be received into the slot to convert it , the color...
Users Manual - English
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... of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is not programmed. Not Registered You tried to access a Speed Dial number that are in the memory. (See Printing a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in the...
... of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is not programmed. Not Registered You tried to access a Speed Dial number that are in the memory. (See Printing a fax from the memory (MFC-420CN only) on page 4-5.) (Printing operation in the...
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...3. -OR- Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 After faxes are transferred, disconnect the MFC from inside the MFC. The LCD will not lose any foreign obstacles from the power source...Unable to Change Unable to Clean Unable to your PC. 3. If the error message continues, please follow the steps below before disconnecting the MFC so you will ask if you can forward the remaining faxes to which will be forwarded. 4. Press Black Start. 5. If faxes are...
...3. -OR- Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 After faxes are transferred, disconnect the MFC from inside the MFC. The LCD will not lose any foreign obstacles from the power source...Unable to Change Unable to Clean Unable to your PC. 3. If the error message continues, please follow the steps below before disconnecting the MFC so you will ask if you can forward the remaining faxes to which will be forwarded. 4. Press Black Start. 5. If faxes are...
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Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams (MFC-420CN only) If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit.
Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams (MFC-420CN only) If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit.
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Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC.
Paper is jammed in the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC.
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Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC.
Users Manual - English
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Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 5 Lift the scanner cover to release the lock.
Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 5 Lift the scanner cover to release the lock.
Users Manual - English
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... the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. White horizontal lines appear in their original packaging, after that the ink may become clogged. Cartridges remain fresh for your MFC is a problem with your MFC, check the chart below and follow the troubleshooting tips. Clean the print... How to see if the LCD is loaded properly in and On/Off key turned On. The MFC prints blank pages. SUGGESTIONS Check the interface cable connection on the package. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check ...
... the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. White horizontal lines appear in their original packaging, after that the ink may become clogged. Cartridges remain fresh for your MFC is a problem with your MFC, check the chart below and follow the troubleshooting tips. Clean the print... How to see if the LCD is loaded properly in and On/Off key turned On. The MFC prints blank pages. SUGGESTIONS Check the interface cable connection on the package. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check ...
Users Manual - English
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... the printer driver are using the Black Start key to print more than normal printing. If you uncheck the True2Life®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Vertical black lines when receiving. Try receiving from another fax machine. DIFFICULTY Printing (Continued) Smudged stain ...at any one time. Borderless printing is not dirty with ink. (See Cleaning the MFC printer platen on the reverse side or at least 24 bit color data with the sending machine. The sender's scanner may improve the print ...
... the printer driver are using the Black Start key to print more than normal printing. If you uncheck the True2Life®. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Vertical black lines when receiving. Try receiving from another fax machine. DIFFICULTY Printing (Continued) Smudged stain ...at any one time. Borderless printing is not dirty with ink. (See Cleaning the MFC printer platen on the reverse side or at least 24 bit color data with the sending machine. The sender's scanner may improve the print ...
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... (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on two pages. If the copy you frequently encounter interference on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you send a PC ...tone. Try sending the fax again. There is not turned on. (See Setting Fax Storage on the Transmission Verification Report, your MFC's scanner operation. Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to Basic. (See Compatibility on page 11-13...
... (see Printing a fax from the memory (MFC-420CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (See Canceling a scheduled job on two pages. If the copy you frequently encounter interference on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you send a PC ...tone. Try sending the fax again. There is not turned on. (See Setting Fax Storage on the Transmission Verification Report, your MFC's scanner operation. Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to Basic. (See Compatibility on page 11-13...
Users Manual - English
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...streaks on page 1-8.) Scanning Difficulties TWAIN/WIA errors appear while scanning. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 This condition is related to the telephone system industry and is crucial to all devices that the ...connected to your business, we recommend a separate phone line with the MFC connected. If your MFC answers, hang up immediately. If you answered at the MFC, press Black Start and hang up . Make sure the Brother TWAIN/WIA driver is illuminated. (See Enter Copy mode Vertical streaks...
...streaks on page 1-8.) Scanning Difficulties TWAIN/WIA errors appear while scanning. Double-click "\tool\warnOff.REG" from the supplied CD-ROM. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 This condition is related to the telephone system industry and is crucial to all devices that the ...connected to your business, we recommend a separate phone line with the MFC connected. If your MFC answers, hang up immediately. If you answered at the MFC, press Black Start and hang up . Make sure the Brother TWAIN/WIA driver is illuminated. (See Enter Copy mode Vertical streaks...
Users Manual - English
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.... After the installation the PC will have to unplug the power cord of the MFC to turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Wait a while and then try to verify that you have tried... "Eject" from Desktop icon. (MFC-420CN only) Make sure you adjust the Equalization for 2 seconds. If the connections are good....
.... After the installation the PC will have to unplug the power cord of the MFC to turn it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Wait a while and then try to verify that you have tried... "Eject" from Desktop icon. (MFC-420CN only) Make sure you adjust the Equalization for 2 seconds. If the connections are good....
Users Manual - English
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...on page i). How to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. Press Menu/Set. Cleaning too often uses ink unnecessarily. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC will go back to select Cleaning. Touching...You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will clean the print head. Cleaning ...
...on page i). How to select Black, Color or All. Clean the print head and ink cartridges if you clean the print head at once. Press Menu/Set. Cleaning too often uses ink unnecessarily. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 The MFC will go back to select Cleaning. Touching...You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. When cleaning is finished, the MFC will clean the print head. Cleaning ...
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... some of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can see if the quality... is OK for black and three colors. If you if the print quality is OK by printing the Print Quality Check...
... some of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can see if the quality... is OK for black and three colors. If you if the print quality is OK by printing the Print Quality Check...
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... TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Or, the ink may void the print head's warranty. Caution Do NOT touch the print head. The LCD shows: Start Cleaning? Press 1 (Yes). If you still see Brother ... problem still exists, repeat the cleaning and test print procedures at least five times. When an print head nozzle is finished, press Color Start. The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is clogged the printed sample looks like this Print Quality Check...
... TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Or, the ink may void the print head's warranty. Caution Do NOT touch the print head. The LCD shows: Start Cleaning? Press 1 (Yes). If you still see Brother ... problem still exists, repeat the cleaning and test print procedures at least five times. When an print head nozzle is finished, press Color Start. The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is clogged the printed sample looks like this Print Quality Check...
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The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 4 Press Black Start or Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and ..., press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the number 5 sample of 1200dpi Adjust the test print that most closely matches number 0.
The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 4 Press Black Start or Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and ..., press 1 (Yes) to finish Alignment Check, and go to see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the number 5 sample of 1200dpi Adjust the test print that most closely matches number 0.