Service Guide
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Table of Contents Troubleshooting 145 Common Problems 145 Power On Issue 146 No Display Issue 147 Random Loss of BIOS Settings 148 LCD Failure 149 Built-In Keyboard Failure 149 Touchpad Failure 150 Internal ... Clearing Password Check 171 BIOS Recovery by Crisis Disk 172 FRU (Field Replaceable Unit) List 173 Aspire 4935/4935G Exploded Diagrams 174 Main Module 174 Aspire 4935/4935G FRU List 175 Screw List 182 Model Definition and Configuration 184 Aspire 4935/4935G Series 184 Test Compatible Components 223 Microsoft® Windows® Vista Environment Test 224...
Table of Contents Troubleshooting 145 Common Problems 145 Power On Issue 146 No Display Issue 147 Random Loss of BIOS Settings 148 LCD Failure 149 Built-In Keyboard Failure 149 Touchpad Failure 150 Internal ... Clearing Password Check 171 BIOS Recovery by Crisis Disk 172 FRU (Field Replaceable Unit) List 173 Aspire 4935/4935G Exploded Diagrams 174 Main Module 174 Aspire 4935/4935G FRU List 175 Screw List 182 Model Definition and Configuration 184 Aspire 4935/4935G Series 184 Test Compatible Components 223 Microsoft® Windows® Vista Environment Test 224...
Service Guide
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... the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Use the following procedure as possible. 2. Symptoms (Verified) Go To Power On Issue Page 146 No Display Issue Page 147 LCD Failure Page ... Thermal Unit Failure Page 160 Other Functions Failure Page 161 Intermittent Failures Page 162 Undetermined Failures Page 162 4. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Chapter 4 145 If the Issue is still...
... the failing symptoms in as much detail as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Use the following procedure as possible. 2. Symptoms (Verified) Go To Power On Issue Page 146 No Display Issue Page 147 LCD Failure Page ... Thermal Unit Failure Page 160 Other Functions Failure Page 161 Intermittent Failures Page 162 Undetermined Failures Page 162 4. Troubleshooting Chapter 4 Common Problems Use the following table with the verified symptom to determine which page to go to. Chapter 4 145 If the Issue is still...
Service Guide
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... the casing to correct the problem. Remove any extension cables between the computer and the electrical outlet. Power On Issue If the system doesn't power on page 229. 146 Chapter 4 Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the...fan airways are not necessary to boot the computer to the failure point. 6. If the Issue is properly connected to correct the problem. 1. Check the power cable is still not resolved, see "Online Support Information" on , perform the following actions one at a time to the ...
... the casing to correct the problem. Remove any extension cables between the computer and the electrical outlet. Power On Issue If the system doesn't power on page 229. 146 Chapter 4 Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the...fan airways are not necessary to boot the computer to the failure point. 6. If the Issue is properly connected to correct the problem. 1. Check the power cable is still not resolved, see "Online Support Information" on , perform the following actions one at a time to the ...
Service Guide
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...Connect an external monitor to correct the problem. Chapter 4 147 Disconnect power and all external devices including port replicators or docking stations. Restart the computer. If the computer boots correctly, add the devices one by one at a time to correct the problem. 1. Remove the drives (see "...Disassembly Process" on page 149. 5. Reference Product pages for 10 seconds. Reseat the memory modules. 7. Make sure that the internal display is no power, see "Power On Issue" on page 146. 3. Drain ...
...Connect an external monitor to correct the problem. Chapter 4 147 Disconnect power and all external devices including port replicators or docking stations. Restart the computer. If the computer boots correctly, add the devices one by one at a time to correct the problem. 1. Remove the drives (see "...Disassembly Process" on page 149. 5. Reference Product pages for 10 seconds. Reseat the memory modules. 7. Make sure that the internal display is no power, see "Power On Issue" on page 146. 3. Drain ...
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...If desktop display resolution is virus free. 3. Random Loss of BIOS information, perform the following actions one at a time to correct the problem. 1. If the computer is experiencing intermittent loss of BIOS Settings If the computer is experiencing HDD or ODD BIOS information loss, disconnect and... reconnect the power and data cables between devices. Reboot the computer. 2. If extensive pixel damage is not running on page 229. Minimize or ...
...If desktop display resolution is virus free. 3. Random Loss of BIOS information, perform the following actions one at a time to correct the problem. 1. If the computer is experiencing intermittent loss of BIOS Settings If the computer is experiencing HDD or ODD BIOS information loss, disconnect and... reconnect the power and data cables between devices. Reboot the computer. 2. If extensive pixel damage is not running on page 229. Minimize or ...
Service Guide
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... on page 18. 3. d. Listen to a music CD If the ODD works properly with alternate discs, the original disc is identical to correct the problem. 1. Replace the ODD. Check for broken connectors on page 52. 156 Chapter 4 Remove and clean the failed disc. 2. c. Drive Not Detected ... b. Replace the ODD. Test the drive using other ATA Devices shown if applicable. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Turn off the power and remove the cover to inspect the connections to enter the BIOS Utility. 2. Play a DVD movie...
... on page 18. 3. d. Listen to a music CD If the ODD works properly with alternate discs, the original disc is identical to correct the problem. 1. Replace the ODD. Check for broken connectors on page 52. 156 Chapter 4 Remove and clean the failed disc. 2. c. Drive Not Detected ... b. Replace the ODD. Test the drive using other ATA Devices shown if applicable. Turn off the power and remove the cover to inspect the connections to correct the problem. 1. Turn off the power and remove the cover to inspect the connections to enter the BIOS Utility. 2. Play a DVD movie...
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NG Seat it well OK Check CPU NG Swap CPU 160 Swap Mainboard Chapter 4 Do not replace a non-defective FRUs: Start OK Check Fan power cable NG OK Reconnect the cable to the Mainboard Check Fan NG Swap the Thermal Module OK CPU Heatink well seated? Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem.
NG Seat it well OK Check CPU NG Swap CPU 160 Swap Mainboard Chapter 4 Do not replace a non-defective FRUs: Start OK Check Fan power cable NG OK Reconnect the cable to the Mainboard Check Fan NG Swap the Thermal Module OK CPU Heatink well seated? Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem.
Service Guide
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...failing FRU (do not replace any FRU. 3. Follow these procedures to verify that all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • ...System board • LCD assembly 162 Chapter 4 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Power-off the computer. 2. If the problem remains, replace the following : 1. Power-on page 146.): 1. If any problems are supported by a variety of the failure is detected...
...failing FRU (do not replace any FRU. 3. Follow these procedures to verify that all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • ...System board • LCD assembly 162 Chapter 4 Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. Power-off the computer. 2. If the problem remains, replace the following : 1. Power-on page 146.): 1. If any problems are supported by a variety of the failure is detected...
Service Guide
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A AFLASH Utility 42 Antennas 107 B Battery Pack 54 BIOS Utility 29-42 Boot 40 Exit 41 Navigating 29 Onboard Device Configuration 36 Power 38 Save and Exit 41 Security 35 System Security 41 Bluetooth module 92 Board Layout Top View 169 brightness hotkeys 14 C Camera Module 103... FRU (Field Replaceable Unit) List 173 H Hard Disk Drive Module 61 Hibernation mode hotkey 14 Hinge Covers 67 Hot Keys 12 I Indicators 10 Intermittent Problems 162 Internal Microphone Failure 152 Internal Speaker Failure 150 J Jumper and Connector Locations 169 Top View 169 K Keyboard 70 Keyboard Failure 149 L LCD Bezel ...
A AFLASH Utility 42 Antennas 107 B Battery Pack 54 BIOS Utility 29-42 Boot 40 Exit 41 Navigating 29 Onboard Device Configuration 36 Power 38 Save and Exit 41 Security 35 System Security 41 Bluetooth module 92 Board Layout Top View 169 brightness hotkeys 14 C Camera Module 103... FRU (Field Replaceable Unit) List 173 H Hard Disk Drive Module 61 Hibernation mode hotkey 14 Hinge Covers 67 Hot Keys 12 I Indicators 10 Intermittent Problems 162 Internal Microphone Failure 152 Internal Speaker Failure 150 J Jumper and Connector Locations 169 Top View 169 K Keyboard 70 Keyboard Failure 149 L LCD Bezel ...
Service Guide
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...Manager hotkey 14 num lock on indicator 10 O Online Support Information 229 optical drive module 63 P Panel 5 Bottom 9 left 5 PC Card 10 Power On Failure 146 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 223 Thermal Unit Failure 160 Top 169 touchpad hotkey 14 Touchpad ...Internal Microphone 152 Internal Speakers 150 LCD Failure 149 MediTouch Buttons 159 No Display 147 Other Failures 161 Power On 146 Thermal Unit 160 Touchpad 150 USB 157 WLAN 158 U Undetermined Problems 162 USB Failure (Rightside) 157 utility BIOS 29-42 W Windows 2000 Environment Test 224 Wireless ...
...Manager hotkey 14 num lock on indicator 10 O Online Support Information 229 optical drive module 63 P Panel 5 Bottom 9 left 5 PC Card 10 Power On Failure 146 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 223 Thermal Unit Failure 160 Top 169 touchpad hotkey 14 Touchpad ...Internal Microphone 152 Internal Speakers 150 LCD Failure 149 MediTouch Buttons 159 No Display 147 Other Failures 161 Power On 146 Thermal Unit 160 Touchpad 150 USB 157 WLAN 158 U Undetermined Problems 162 USB Failure (Rightside) 157 utility BIOS 29-42 W Windows 2000 Environment Test 224 Wireless ...