Ricoh Aficio MP 2352SP Support Question
Ricoh Aficio MP 2352SP Support Question
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Question posted by AlbTay on September 9th, 2014
Ricoh 2352 Can Send But Not Receive Fax
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Current Answers
Answer #1: Posted by freginold on October 10th, 2014 3:37 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,995
Member since:
December 20th, 2011 Points: 23,253,995
There could be many things causing you to not be able to receive faxes. Here are some common reasons:
- The fax line may have gotten plugged into the TEL port instead of the LINE port
- The fax line may be disconnected, either from the machine or from the wall jack
- If it's only one sender you can't receive from, it may be a problem with their machine
- The machine may be out of paper, out of toner, or experiencing an error code
- There could be noise or static on the phone line
- Automatic reception may be turned off
- There could be a problem with the machine's fax board
- The fax line may have gotten plugged into the TEL port instead of the LINE port
- The fax line may be disconnected, either from the machine or from the wall jack
- If it's only one sender you can't receive from, it may be a problem with their machine
- The machine may be out of paper, out of toner, or experiencing an error code
- There could be noise or static on the phone line
- Automatic reception may be turned off
- There could be a problem with the machine's fax board
Related Ricoh Aficio MP 2352SP Manual Pages
Administration Guide - Page 3
... Heap and Stack sizes on Ricoh device 17
2.4
Ricoh Java software installation 18
2.4.1
Newer devices type C, F, H, I, J, K, L, N and O 18
2.4.2
Legacy device type B 19
2.5
SafeCom Go Ricoh software installation 20
2.5.1
Send SafeCom Go Ricoh (*.b87) file 20
2.6
Additional configuration 20
2.7
SafeCom Go Ricoh web interface 21
2.7.1
Login to Fax 41
2.8.13
Enable Address...
Administration Guide - Page 4
...
3.1.1
Control panel 47
3.1.2
Login 47
3.1.3
Pull print 49
3.1.4
Copy 50
3.1.5
E-mail 51
3.1.6
Send to Fax 53
3.1.7
Address Book 54
3.1.8
Logout 55
3.1.9
Register card at device 55
3.1.10
Register card with Windows logon 56
3.1.11
Register card with PUK code 56
3.2
Ricoh Aficio MP 171, SP 201F, SP 201SPF 57
3.2.1
Control Panel 57
3.2.2
Login with card 57...
Administration Guide - Page 13
.... Support for single sign-on for E-mail (2.8.11) and Send to reflect the introduction of SafeCom G3 Server.
D60703-16
13 Revision D60703-15
SafeCom Go Ricoh version S87 nnn.020*08 Support for Ricoh MFPs: MP 171, MP 201F, MP 201SPF, MP 2352SP,
MP 2852, MP 2852SP, MP 3352, MP 3352SP, SP 5200S, SP 5210SF. Support for...
Administration Guide - Page 14
...with E-mail and Send to Fax (3.1.7)
Revision D60703-06
SafeCom Go Ricoh version S87 nnn.010*24 Send documents to LAN Fax-server with a network...Ricoh via web page (2.10). 1 Introduction
Revision D60703-10
SafeCom Go Ricoh version S87 nnn.010*29 Introduction of SafeCom P:Go for Ricoh printers (1.4 and 2.7.4). Device can register their card at the device...
Administration Guide - Page 20
... control panel will say Loading SafeCom. The printer restarts and after a few minutes the printer's control panel
says Ready. Click Send to send the SafeCom Go Ricoh Software (*.b87) file to register the device and save it in the database. 8. After 1-2 minutes more a SafeCom login message is not present you need to get the...
Administration Guide - Page 24
... and password. 2 SafeCom Go Ricoh
Pre-fill domain: controls how users fill-in first-out order. send scanned documents to mask the entered...send scanned documents via a SafeCom Push Port that all at any printer. E-mail -
Use an asterisk (*) to LAN Fax-server (2.8.12). Copy -
Print all users need to the printer. This means that references the same tracking device...
Administration Guide - Page 26
... factory default to reset all settings back to configure the maximum length of encryption keys. 2 SafeCom Go Ricoh Use Send to Fax if SafeCom handles user authentication for Send to Fax (Send to Fax is checked in E-mail and Send to Fax.
Use Encryption to their default values. D60703-16
26
Click Restore. Refer to 2.8.13.
Refer to 2.8.12...
Administration Guide - Page 38
...and Exit to have a mix of user authentication
methods, you intend to Fax (2.8.12) sections. 10. 2 SafeCom Go Ricoh
1. Tap Enhanced External charge Unit Management and select the
functions you want ... selections in the E-mail (2.8.11) and Send to Fax (2.8.12) sections. 9. If you should ensure that no other methods are controlled by SafeCom (that is Copy and/or Scan). 6. Restart the device.
Administration Guide - Page 41
... if no @ character is in the To: field.
Check Send to Fax section. 4. A fax sent from prefilled Device name MP 2550 will appear as :
From: MP 2550
where [email protected] is a LAN Fax-server solution.
2 SafeCom Go Ricoh
2.8.12 Enable Send to Fax
SafeCom Go Ricoh comes with User email, Device name, Blank or Default From: address. By default the From...
Administration Guide - Page 42
... Control max length of the encryption keys that came with the Ricoh MFP in order to learn how to Fax (3.1.6). 1. Choose Default to leave it to the device to decide if it has sufficient processing power and memory to comply with E-mail (3.1.5) and Send to build and maintain the Address Book. Pull printed documents...
Administration Guide - Page 44
... the SafeCom Main Screen in Label. 5. After uninstall the device will restart. Click Apply.
2.8.18 Restore factory default
1. Open the Information web page (2.7.2). Click Send to send the SafeCom Go Ricoh Software (*.uin) file to the SafeCom Go Ricoh uninstall file. If file is powered on all Ricoh models.
1. Enter the software ID number in SafeCom...
Administration Guide - Page 53
... Back to return to enter fax recipient(s) and subject.
The From: field can be pre-filled with User e-mail, Device name, Blank or Default From: address. D60703-16
53
In the To: and CC: field enter the receiver's fax number. 3 Using SafeCom Go Ricoh
3.1.6 Send to Fax
Tap the Send to scan and fax the document. Tap Send to Fax icon.
Administration Guide - Page 54
... this:
D60703-16
54 In Find enter the text to Fax. Tap OK. Tap any Address Book button in E-mail or Send to perform a case insensitive search for easy selection of Email (3.1.5) and Send to Fax (3.1.6) recipients.
3 Using SafeCom Go Ricoh
3.1.7
Address Book
Enable the Ricoh MFP's Address Book (2.8.13) and use it for recipients. Address...
Administration Guide - Page 55
3 Using SafeCom Go Ricoh Send to the user in by card).
3.1.9
Register card at device
There are logged out if the device is a configurable Timeout with PUK code PUK code must include card.
Register card with a default time of time. Users are two ways the user can register a card at the device:
Register card...
Security Target - Page 14
...identifier for the Operation Panel Control Software. Copyright (c) 2011 RICOH COMPANY, LTD.
The Operation Panel Control Software performs the ...devices: key switches, LED indicators, an LCD touch screen, and Operation Control Board. Fax Controller Unit (FCU) The Fax Controller Unit is a unit that constitute the TOE, is connected to the Controller Board. 2. It also sends and receives fax...
Security Target - Page 22
...Received Fax Documents A function to operate the received fax documents from the servers that the MFP administrator pre-registers, and send data to receive documents from the Operation Panel or a Web browser. Operation Function for fax transmission in the client computer, and fax... 2011 RICOH COMPANY, LTD. Documents to be sent by fax, and they can be sent by operating the fax driver ...
Security Target - Page 25
In this function can be used to prohibit transmissions of received faxes so that only fax data can be received and unauthorised intrusion from the telephone lines to the LAN can be prevented.
1.4.5 Protected Assets Assets to these data types. Copyright (c) 2011 RICOH COMPANY, LTD.
Software Verification Function The Software Verification Function is to encrypt the...
Security Target - Page 28
... is authorised, and it can be identified". Documents stored in the TOE by using Scanner Function.
These documents are externally received and whose access to read and delete received fax documents. Copyright (c) 2011 RICOH COMPANY, LTD. Page 27 of 91
Terms +CPY +FAXOUT +FAXIN +DSR
Document user list
Stored documents Stored document type
Document...
Security Target - Page 33
...and RC Gate are not identified in accordance with FCS_CKM.1 and FCS_COP.1;
Copyright (c) 2011 RICOH COMPANY, LTD.
This does not deviate from the PP but an instantiation of FDP_ACF.1(a) While... nor removed by the administrator. Page 32 of 91
Ownership of Received Fax Documents For the ownership of the received fax documents, the TOE has the characteristic that the ownership of document...
Security Target - Page 90
... RICOH COMPANY, LTD. All rights reserved.
Destination folder
Users for stored and received documents User authentication procedures
Operation Panel, Web browser
Operation Panel, Web browser Operation Panel, Web browser
Page 89 of 91
Query, (Query operation for a user certificate is unavailable for objects according to the values of document data is received fax document...
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