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Lexmark 342n Support Question

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Question posted by shayerb on June 8th, 2011

Jammed Dl Size Envelope Lexmark X342n

Iwas printing a DL  (110mm x 220mm) through the manual feeder on my x342n mfp but it did not emerge from the rear of the machine. There was a short paper msg. It is not protruding anywhere so I can't "pull it straight out" as per the manuals!!! any suggestions???

Current Answers

Answer #1: Posted by LexmarkListens on July 7th, 2011 9:02 AM
This answer was accepted by the poster of the original question.
LexmarkListens

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Make sure the following steps is set on the word document that you are using.
  1. Load an envelope face-up in the manual feeder.   Make sure the envelope flap is face-down.
  2. With a document open, click File > Print.
  3. Click Properties, Options, Setup, or Preferences.
  4. From the Layout tab, select Landscape. Most envelopes use landscape orientation. Make sure the same orientation is also selected in the software application.
  5. From the Paper/Quality tab, select the paper source.
  6. Select Envelope from the Media drop-down list.
  7. Click the Advanced button.
  8. Select the envelope size loaded, and click OK.
  9. Click OK
If you are still getting same envelope jam problem, it is possible that there is a hardware problem. For further assistance please call Lexmark Technical Support.


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Related Lexmark 342n Manual Pages

Clearing Jams Guide - Page 1

... light for the size of the MFP, and open the front cover. 1 4 Reinsert the print cartridge assembly. 2 2 Pull on the labels in the source according to remove the print cartridge assembly. 5 Close the front cover. Make sure the stack height does not exceed the maximum height indicated by gently pulling it . Clearing Jams 200/201 Paper Jam CAUTION: The...
Troubleshooting Guide - Page 1

... functioning properly or a communications error message appears, you may need to help prevent document and paper jams. • Use only recommended print materials. • Do not mix paper types in the paper tray and the manual feeder. • Do not overload the paper tray. If the software installation screen does not appear: 1 From the desktop, double-click My...
Troubleshooting Guide - Page 2

... or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until scanning is complete before using the manual feeder, this is loaded correctly. • Load a smaller amount of paper into the MFP. or Click Start  Control Panel  Printers and Other Hardware  Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer...
Troubleshooting Guide - Page 3

...sure the paper guides in the tray. • Replace the toner cartridge. Clean the inside of the MFP. Print irregularities AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Use only new, dry paper. •...8226; Make sure that the paper type settings match the paper in the tray are aligned with the edges of the paper. • Make sure the paper guides for the manual feeder are aligned with the edges ...
User's Guide - Page 3

... default mode 24 Setting the Timeout option 24 Setting the network options (X342n only 25 Using the MFP software 26 Using Print Properties 26 Using Presto! PageManager (USB attach only 27 Using QLINK (USB attach only 27 Chapter 4: Loading paper and original documents 28 Loading paper in the paper tray 28 Loading paper in the manual feeder 32 Contents 3
User's Guide - Page 18

Verify the level of the MFP 18 Release the front cover. Lock the scanner unit during transport. Load paper manually. Access the toner cartridge. Understanding the parts of paper in the paper tray. Load paper automatically. Scan, copy, or fax a single-page document. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access...
User's Guide - Page 29

... until it locks at the back of the paper tray, and extend the tray until it locks into place. 2 1 • Attach the dust cover to the rear of the MFP to protect the paper that extends beyond the edge of the MFP. 4 Prepare a stack of paper for loading by flexing or fanning it back and forth...
User's Guide - Page 31

... you experience problems with the paper feed, use the manual feeder. Incorrect adjustments may cause paper jams. 8 Close the paper tray. Loading paper in the manual feeder on the front of the paper tray, shows the amount of paper. Note: Do not push the paper guides far enough to cause the materials to warp. 7 Squeeze and adjust the paper guides until they lightly...
User's Guide - Page 32

... make short runs of paper types or sizes that are using the computer. For more information, see Loading various paper types on acceptable print media to use in the manual feeder, see Setting the paper type and size. 2 Place a single sheet of the manual feeder, and adjust the paper guides to print transparencies, labels, envelopes, or card stock. You may also use paper designed for laser...
User's Guide - Page 34

.... Lexmark recommends full-sized sheets of postcard stock designed for occasional paper label printing only. Loading various paper types 34 Warning: Using unsupported media sizes may be reduced depending on paper thickness. 2 Feed envelopes one sheet at a time through the manual feeder. Input source/capacity1 Card stock4 Size (mm/in.) 250-sheet paper tray Manual feeder No...
User's Guide - Page 39

... , click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. 5 Printing Printing a document 1 Load paper. 2 With a document open , click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. 4 From the Layout tab, select Landscape. Note: Make sure the envelope flap is also selected in the manual feeder.
User's Guide - Page 40

... a document open , click File Æ Print. 3 Click Properties, Options, Setup, or Preferences. Note: • If you can choose to print each copy as a set (collated) or to print the copies as groups of a document, you are using the manual feeder, load one sheet 1 Load paper. 2 With a document open , click File Æ Print. 3 From Copies, select the Collate...
User's Guide - Page 68

... the handle to remove the print cartridge assembly. Cleaning the MFP 68 Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to prevent burns. Avoid contact with the fuser area to cool down. 2 Open the front cover, and pull on a clean, dry surface...
User's Guide - Page 75

... together. Load a smaller amount of paper into the MFP. Paper stacks poorly in the paper tray and the manual feeder. • Do not overload the paper tray. against both sides of paper for loading by flexing or fanning it back and forth. Jams and misfeeds troubleshooting Follow these tips to feed Insert a single envelope in the front output slot. Prepare...
User's Guide - Page 76

... 200.xx Paper Jam 201.xx Paper Jam 202.xx Paper Jam 241.xx Paper Jam 242.xx Paper Jam 251.xx Paper Jam 290 Scanner Jam 291 Scanner Jam 292 Scanner Jam Location of jam MFP input sensor Between MFP input and exit sensors Paper exit sensor Tray 1 Tray 2 Manual Feeder ADF Go to... 200/201 Paper Jam on page 77 202 Paper Jam on page 80 241/242 Paper Jam on page 81 251 Paper Jam on...
User's Guide - Page 84

... or Printers. Make sure the MFP is complete before using the manual feeder, this is normal. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark...
User's Guide - Page 86

... prompt. For more information, see Setting the paper type and size on page 68. Make sure the paper guides in the manual feeder on page 62. Make sure the paper guides for the manual feeder are aligned with the edges of the paper. For more information, see Cleaning the inside of the MFP on page 35. Replace the toner cartridge...
User's Guide - Page 91

... the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine Check the telephone wall jack. 1 Plug a telephone into the manual feeder. If the fax still fails, see Loading paper in the manual feeder on page 28. Restart the computer. If the error message still appears after restarting the computer...
User's Guide - Page 92

... cause some of the toner cartridge by redistributing the toner. Turn Collate off. Replace the photoconductor. Press Stop to resume printing. Problem Solution 34 Short paper Make sure the correct media type and size have enough memory to process the job. • Press Start to resume printing or • Press Stop to cancel the job.
User's Guide - Page 103

...Photoconductor 92 Short Paper 92 Toner...envelopes 33 labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing 10 P paper loading 28, 32 paper jam 76 paper...

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