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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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... Support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. www.eMachines.com 3 Use Help and Support to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. You can find help information, troubleshooters, and automated support...
... Support. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support opens. www.eMachines.com 3 Use Help and Support to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. You can find help information, troubleshooters, and automated support...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... in the Search box , then click the arrow. 56 www.eMachines.com The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on page 56. First...is turned on the screen, write down the exact message. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged...
... in the Search box , then click the arrow. 56 www.eMachines.com The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on page 56. First...is turned on the screen, write down the exact message. Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged...
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...recognize a disc or the CD or DVD drive ■ Make sure that you have copy protection software. Battery See "Power" on page 72. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have... installed the required software. www.eMachines.com 57 For more information, see the documentation that the drive is facing up, then try again. ■ Try a different disc. Audio See ...
...recognize a disc or the CD or DVD drive ■ Make sure that you have copy protection software. Battery See "Power" on page 72. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Some music CDs have... installed the required software. www.eMachines.com 57 For more information, see the documentation that the drive is facing up, then try again. ■ Try a different disc. Audio See ...
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...not be able to play , the disc's regional code and your computer. ■ Clean the disc. Your DVD drive's regional code must match. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. For ...down and restart your drive type, see "Cleaning CDs or DVDs" on the disc, disc documentation, or disc packaging. You may not match. 58 www.eMachines.com For more information, see "Cleaning CDs or DVDs" on page 44. ■ Reinstall the device driver. ■ Make sure that the DVD ...
...not be able to play , the disc's regional code and your computer. ■ Clean the disc. Your DVD drive's regional code must match. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. For ...down and restart your drive type, see "Cleaning CDs or DVDs" on the disc, disc documentation, or disc packaging. You may not match. 58 www.eMachines.com For more information, see "Cleaning CDs or DVDs" on page 44. ■ Reinstall the device driver. ■ Make sure that the DVD ...
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...are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.eMachines.com 59 Diskette drive The diskette drive is not recognized ■ Shut down (unprotected). ■ The diskette may be read by the diskette... drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. Delete unnecessary files on . Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk is full ...
...are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.eMachines.com 59 Diskette drive The diskette drive is not recognized ■ Shut down (unprotected). ■ The diskette may be read by the diskette... drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. Delete unnecessary files on . Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you see the message "disk is full ...
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...your computer. If the light stays on page 57. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. ...Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■...
...your computer. If the light stays on page 57. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. ...Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■...
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...CTRL+ALT+DEL to restart your computer. ■ If your files to another drive. To fix hard drive problems, run the Error checking program. www.eMachines.com 61 You see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to ... , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive Troubleshooting You see a "Data error" message This may need to backup media, then delete them from the diskette drive, then press ENTER.
...CTRL+ALT+DEL to restart your computer. ■ If your files to another drive. To fix hard drive problems, run the Error checking program. www.eMachines.com 61 You see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to ... , then click the arrow. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive Troubleshooting You see a "Data error" message This may need to backup media, then delete them from the diskette drive, then press ENTER.
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... This problem can affect Internet performance: ■ The condition of the telephone lines in the Search box , then click the arrow. Chapter 6: Troubleshooting Internet See also "Modem (dial-up)" on page 10 to make sure that you do not have a problem with your ISP is having technical... is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on your computer 62 www.eMachines.com Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of graphics and multimedia on Web pages ■...
... This problem can affect Internet performance: ■ The condition of the telephone lines in the Search box , then click the arrow. Chapter 6: Troubleshooting Internet See also "Modem (dial-up)" on page 10 to make sure that you do not have a problem with your ISP is having technical... is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on your computer 62 www.eMachines.com Type the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of graphics and multimedia on Web pages ■...
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Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... keyboard device driver. Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is set up correctly. www.eMachines.com 63 A keyboard character keeps repeating or you see the poster that the keyboard cable is not stuck. Liquid spilled in the keyboard If you...
Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure ... keyboard device driver. Let the keyboard dry before using an aerosol can of air with your Internet service provider (ISP) is set up correctly. www.eMachines.com 63 A keyboard character keeps repeating or you see the poster that the keyboard cable is not stuck. Liquid spilled in the keyboard If you...
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... tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your telephone service to get the correct code to the telephone line... temporarily disable the service. See "Desktop PC Back" on page 62. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Type the keyword memory error in the My Computer window ■ Reboot your ...
... tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your telephone service to get the correct code to the telephone line... temporarily disable the service. See "Desktop PC Back" on page 62. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Type the keyword memory error in the My Computer window ■ Reboot your ...
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... Help and Support. If your Control Panel is on this line, call your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). www.eMachines.com 65 Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens.
... Help and Support. If your Control Panel is on this line, call your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). www.eMachines.com 65 Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens.
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... connections have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The Control Panel window opens. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with the modem connection. ■ Shut down and restart your computer. ■ Run... Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be having technical difficulties. If your computer.
... connections have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The Control Panel window opens. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with the modem connection. ■ Shut down and restart your computer. ■ Run... Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com Some telephone cables do not meet required cable standards and may be having technical difficulties. If your computer.
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...your modem, then click Properties. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. Troubleshooting 4 Click your modem tries to connect to respond, the modem did not pass diagnostics. You may hear unusual handshaking sounds when the modems ...first connect. www.eMachines.com 67 If no modem information is in the Search box , then click the arrow. If your Control Panel is available, a white...
...your modem, then click Properties. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. Troubleshooting 4 Click your modem tries to connect to respond, the modem did not pass diagnostics. You may hear unusual handshaking sounds when the modems ...first connect. www.eMachines.com 67 If no modem information is in the Search box , then click the arrow. If your Control Panel is available, a white...
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... approximately 1/3 of the way down from the upper screen edge and 1/3 of the overall monitor design and does not negatively affect the monitor's function. Chapter 6: Troubleshooting Monitor The screen resolution is not positioned too close to the monitor. ■ The monitor is not correct Change the screen resolution from the lower.... The color is not uniform Make sure that the monitor is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Why is there a horizontal line or wire visible across the monitor screen?
... approximately 1/3 of the way down from the upper screen edge and 1/3 of the overall monitor design and does not negatively affect the monitor's function. Chapter 6: Troubleshooting Monitor The screen resolution is not positioned too close to the monitor. ■ The monitor is not correct Change the screen resolution from the lower.... The color is not uniform Make sure that the monitor is dim or difficult to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com Why is there a horizontal line or wire visible across the monitor screen?
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... for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of debris. www.eMachines.com 69 Troubleshooting ■ Use the monitor degauss feature (see your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working...
... for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of debris. www.eMachines.com 69 Troubleshooting ■ Use the monitor degauss feature (see your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working...
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... You cannot connect to your company network Every network is turned off, then retype the password. Type the keyword network troubleshooting in the Search box , then click the arrow. Printer The printer will not turn on but will not turn it is connected to press. ■ ...; Make sure that CAPS LOCK is unique. Many printers have an online/offline button that you may need to put the printer online. 70 www.eMachines.com Press the button to press so the printer can start printing. Contact your computer. The printer is on ■ Make sure that the power...
... You cannot connect to your company network Every network is turned off, then retype the password. Type the keyword network troubleshooting in the Search box , then click the arrow. Printer The printer will not turn on but will not turn it is connected to press. ■ ...; Make sure that CAPS LOCK is unique. Many printers have an online/offline button that you may need to put the printer online. 70 www.eMachines.com Press the button to press so the printer can start printing. Contact your computer. The printer is on ■ Make sure that the power...
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...window opens. 3 Right-click the name of the printer you want to use. www.eMachines.com 71 Type the keyword printer troubleshooter in the printer setup. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. See the guide that the printer is... and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. To make sure that the printer is not set to work offline. Troubleshooting ■ Check the cable for instructions on installing the printer driver. If your printer for bent or broken pins. ■ If the printer...
...window opens. 3 Right-click the name of the printer you want to use. www.eMachines.com 71 Type the keyword printer troubleshooter in the printer setup. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. See the guide that the printer is... and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. To make sure that the printer is not set to work offline. Troubleshooting ■ Check the cable for instructions on installing the printer driver. If your printer for bent or broken pins. ■ If the printer...
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..." on page 21. ■ Make sure that the volume controls are turned off. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com Most printers have been printed before sending additional files to the printer. ■ If you print large .... You see "Adjusting the volume" on . ■ Make sure that mute controls are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the printer is online.
..." on page 21. ■ Make sure that the volume controls are turned off. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com Most printers have been printed before sending additional files to the printer. ■ If you print large .... You see "Adjusting the volume" on . ■ Make sure that mute controls are turned up. For more information about sound troubleshooting, click Start, then click Help and Support. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the printer is online.