Troubleshooting Guide
Page 9
... on the page. 2. There are replaced. Use the printed Color Reference Page to 5 (darkest) and press OK. 3. The printer's current Lighten/Darken Value is listed on the Dark Color Balance page until the desired adjustment is printing lighter than normal, the circle will appear redder. 40 Phaser 7300 Color Printer Light Color Balance Adjustment 39 41 42 22 38 37...
... on the page. 2. There are replaced. Use the printed Color Reference Page to 5 (darkest) and press OK. 3. The printer's current Lighten/Darken Value is listed on the Dark Color Balance page until the desired adjustment is printing lighter than normal, the circle will appear redder. 40 Phaser 7300 Color Printer Light Color Balance Adjustment 39 41 42 22 38 37...
Troubleshooting Guide
Page 10
... 46 29 16 33 More Magenta 51 30 32 47 31 50 48 49 More Blue Step 2. PHASER 7300 COLOR PRINTER Light Color Balance Step 1. Page 1 of the following: Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to blend with some portion of the adjustment. Step 3. Use the Up Arrow...
... 46 29 16 33 More Magenta 51 30 32 47 31 50 48 49 More Blue Step 2. PHASER 7300 COLOR PRINTER Light Color Balance Step 1. Page 1 of the following: Accept Changes and Continue: Saves the new value, prints the Color Reference Page and proceeds to blend with some portion of the adjustment. Step 3. Use the Up Arrow...
Troubleshooting Guide
Page 12
...down. Reprint this rectangle. If the printer has the duplex option, adjust Side 2 Margins. 1. Decrease Adjust Side 1 "B" Margin setting to Improve Print Quality? With Side 1 facing you to adjust the printer's imaging area relative to a strong light. Scroll to move up to the ...to move the dashed rectangle you see on the page printed to +40 units. PHASER 7300 COLOR PRINTER Calibrate for Margins (Long-Edge Feed) The Calibrate Margins Menu allows you , hold the print up . A B + Page 1 of the solid lines printed on the page: 1. The imaging area is shown ...
...down. Reprint this rectangle. If the printer has the duplex option, adjust Side 2 Margins. 1. Decrease Adjust Side 1 "B" Margin setting to Improve Print Quality? With Side 1 facing you to adjust the printer's imaging area relative to a strong light. Scroll to move up to the ...to move the dashed rectangle you see on the page printed to +40 units. PHASER 7300 COLOR PRINTER Calibrate for Margins (Long-Edge Feed) The Calibrate Margins Menu allows you , hold the print up . A B + Page 1 of the solid lines printed on the page: 1. The imaging area is shown ...
Troubleshooting Guide
Page 13
...print up . From the printer's front panel Support Menu, scroll to the Calibrate Margins Menu and press OK. Reprint this page. 3. B+ AIncrease Adjust Side 1 "A" Margin setting to move the dashed rectangle to a strong light. Step 2. If the printer...adjustment. Select Print Calibrate Margins Page and press OK to print this page to move right. A+ Phaser 7700 Color Printer Phaser 7700 Color Printer Calibrate Margins Calibrate Margins Phaser 7700 Color Printer Calibrate Margins Phaser 7700 Color Printer Calibrate Margins ® B- the printer will not print outside this ...
...print up . From the printer's front panel Support Menu, scroll to the Calibrate Margins Menu and press OK. Reprint this page. 3. B+ AIncrease Adjust Side 1 "A" Margin setting to move the dashed rectangle to a strong light. Step 2. If the printer...adjustment. Select Print Calibrate Margins Page and press OK to print this page to move right. A+ Phaser 7700 Color Printer Phaser 7700 Color Printer Calibrate Margins Calibrate Margins Phaser 7700 Color Printer Calibrate Margins Phaser 7700 Color Printer Calibrate Margins ® B- the printer will not print outside this ...
Troubleshooting Guide
Page 15
... degrees. Caution: Do not touch the shiny green surface of 3 Follow the procedure Lighten/Darken Colors. a. PHASER 7300 COLOR PRINTER Diagnosing Print Quality Review the five test pages printed with a each new toner cartridge. Replace the toner if low. Adjust the light or darkness levels. Page 1 of the Imaging Unit. Set the Imaging Unit on a hard flat...
... degrees. Caution: Do not touch the shiny green surface of 3 Follow the procedure Lighten/Darken Colors. a. PHASER 7300 COLOR PRINTER Diagnosing Print Quality Review the five test pages printed with a each new toner cartridge. Replace the toner if low. Adjust the light or darkness levels. Page 1 of the Imaging Unit. Set the Imaging Unit on a hard flat...
Troubleshooting Guide
Page 40
...14 clearing jams 4 Customer-Replaceable Consumables (CRCs) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 ...the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation.
...14 clearing jams 4 Customer-Replaceable Consumables (CRCs) 13 P paper jams clearing 4 preventing 4 preventing jams 4 printable pages 1 Calibrate Margins 2 Color Calibration Tutorial 2 Dark Color Balance 2 Diagnosing Print Quality 3 Help Guide 1 Light Color Balance 2 printer cleaning 14 D diagnosing print quality 3 Door A jam 5 duplex unit jam 6 F fuser replacing 15 R repacking instructions 24 resources 1 I imaging unit replacing 17 ...the top cover 8 jam at the tray 11 jams clearing 4 preventing 4 M misfeed at the tray 11 Multi-Purpose Tray jam 7 Copyright © 2002 Xerox Corporation.
Service Manual
Page 40
... to replace the part. If you have corrected the initial problem and there are no additional problems present. 2-24 Phaser 7300 Color Printer Service Manual Step 4: Correct the Problem 1 Use the Parts List to locate a part number 2 Use the Removal and ...Replacement Procedures to clean the printer interior. ■ Do not use the Service Flowchart, it from light. 5 Inspect the printer interior and remove any foreign matter such as instructed in the test prints...
... to replace the part. If you have corrected the initial problem and there are no additional problems present. 2-24 Phaser 7300 Color Printer Service Manual Step 4: Correct the Problem 1 Use the Parts List to locate a part number 2 Use the Removal and ...Replacement Procedures to clean the printer interior. ■ Do not use the Service Flowchart, it from light. 5 Inspect the printer interior and remove any foreign matter such as instructed in the test prints...
Service Manual
Page 83
...Color 3 - 83 Blank Prints ...3 - 85 Mottled or Splotchy Prints...3 - 87 Unexpected Colors...3 - 89 Background Contamination 3 - 91 Toner on Back of Print ...3 - 93 Repeating (Defects) Bands, Lines, Marks or Spots 3 - 95 Repeating Defects Identification Chart 3 - 95 Example of Paper Travel 3 - 109 Troubleshooting 3-67 Contents System Boot Sequence ...3 - 68 Power On Self Test (POST 3 - 68 Printer...77 Network Problems ...3 - 78 Print-Quality Problems ...3 - 79 Repeating Defects Identification Chart 3 - 80 Light Prints in All Colors ...3 - 81 Light Prints in the Direction of Scan ...
...Color 3 - 83 Blank Prints ...3 - 85 Mottled or Splotchy Prints...3 - 87 Unexpected Colors...3 - 89 Background Contamination 3 - 91 Toner on Back of Print ...3 - 93 Repeating (Defects) Bands, Lines, Marks or Spots 3 - 95 Repeating Defects Identification Chart 3 - 95 Example of Paper Travel 3 - 109 Troubleshooting 3-67 Contents System Boot Sequence ...3 - 68 Power On Self Test (POST 3 - 68 Printer...77 Network Problems ...3 - 78 Print-Quality Problems ...3 - 79 Repeating Defects Identification Chart 3 - 80 Light Prints in All Colors ...3 - 81 Light Prints in the Direction of Scan ...
Service Manual
Page 96
... direction of paper feed, parallel with specific assemblies. Refer to paper travel ) ■ Banding in .) 3-80 Phaser 7300 Color Printer Service Manual only when there is obvious damage to the belt. ■ Fuser Unit ■ Hot or Cold ...print-quality troubleshooting procedure for more information. ■ Imaging Units - Some print-quality problems can be associated with paper travel ) ■ Uneven Density ■ Voids ■ Repeating Defects ■ Mis-registration ■ Transfer Unit ■ Toner on the back side of the printed page (simplex mode) ■ Light Prints...
... direction of paper feed, parallel with specific assemblies. Refer to paper travel ) ■ Banding in .) 3-80 Phaser 7300 Color Printer Service Manual only when there is obvious damage to the belt. ■ Fuser Unit ■ Hot or Cold ...print-quality troubleshooting procedure for more information. ■ Imaging Units - Some print-quality problems can be associated with paper travel ) ■ Uneven Density ■ Voids ■ Repeating Defects ■ Mis-registration ■ Transfer Unit ■ Toner on the back side of the printed page (simplex mode) ■ Light Prints...
Service Manual
Page 97
..., lint-free cloth. KPOW2 YPOW2 MPOW2 CPOW2 No Remove the packing material. If the image is light in only one color, see "Light Prints in Only One Color" on the contacts. Replace or reseat the wiring harness. selected in the printer driver? high voltage contacts. 5 Are the LED heads dirty? Go to step [5] Go to automatic...
..., lint-free cloth. KPOW2 YPOW2 MPOW2 CPOW2 No Remove the packing material. If the image is light in only one color, see "Light Prints in Only One Color" on the contacts. Replace or reseat the wiring harness. selected in the printer driver? high voltage contacts. 5 Are the LED heads dirty? Go to step [5] Go to automatic...
Service Manual
Page 99
...black is too light on the printed image. Is the LED Head dirty? Clean the head with the LED Head? Go to step [2]. Yes Go to step [8]. Set the color correction to step [4]. Complete Replace the LED Head. In the example to the left, cyan is selected in the printer driver? Did this... correct the problem? Go to automatic and reprint the job. Clean the contacts. Are the contacts contaminated? Light Prints in All Colors" on page 3-81 Go to step [5] Go to step [6] Go to step...
...black is too light on the printed image. Is the LED Head dirty? Clean the head with the LED Head? Go to step [2]. Yes Go to step [8]. Set the color correction to step [4]. Complete Replace the LED Head. In the example to the left, cyan is selected in the printer driver? Did this... correct the problem? Go to automatic and reprint the job. Clean the contacts. Are the contacts contaminated? Light Prints in All Colors" on page 3-81 Go to step [5] Go to step [6] Go to step...
Service Manual
Page 105
... is with the customer application. Complete Have the customer replace the Imaging Unit. Go to step [5]. Perform the Light and Dark Color Balance procedure. Print the 100% Solid Fill Test pattern and check for any other LED Head. Swap the LED Head of what... the customer expects? Go to step [7]. Go to step [4]. Unexpected Colors Printed Image Color Expected S7300-023 The colors produced by the printer are dramatically different from the color expected. . Print a Solid Fill Test Pattern. Has the problem moved with a dry, lint free cloth. ...
... is with the customer application. Complete Have the customer replace the Imaging Unit. Go to step [5]. Perform the Light and Dark Color Balance procedure. Print the 100% Solid Fill Test pattern and check for any other LED Head. Swap the LED Head of what... the customer expects? Go to step [7]. Go to step [4]. Unexpected Colors Printed Image Color Expected S7300-023 The colors produced by the printer are dramatically different from the color expected. . Print a Solid Fill Test Pattern. Has the problem moved with a dry, lint free cloth. ...
Service Manual
Page 107
...step [3]. Go to step [7]. Go to step [8]. Troubleshooting Procedure Step 1 2 3 4 5 6 7 Question or Action Is the printer in one of the problem color. Is there a film of the drum? Are the fans operating correctly? Replace the Imaging Unit. Visually inspect the Imaging Unit's green... is operating within it's environmental specifications, see "Environmental Specifications" on page 1-15. Note: Printing on high-gloss media? S7300-024 . Verify the printer is a very light covering of toner across the surface of toner across the entire page. High humidity environments will ...
...step [3]. Go to step [7]. Go to step [8]. Troubleshooting Procedure Step 1 2 3 4 5 6 7 Question or Action Is the printer in one of the problem color. Is there a film of the drum? Are the fans operating correctly? Replace the Imaging Unit. Visually inspect the Imaging Unit's green... is operating within it's environmental specifications, see "Environmental Specifications" on page 1-15. Note: Printing on high-gloss media? S7300-024 . Verify the printer is a very light covering of toner across the surface of toner across the entire page. High humidity environments will ...
Service Manual
Page 112
... "missing" spots There are areas of the image extremely light or are missing entirely and do not appear to be redeposited further down the page. When troubleshooting, print a test print on smaller media. S7300-026 ■ This printer supports custom page sizes. The problem may be a repeating...temperature is not noticeable on at least letter size paper for diagnosing this will occur in a single color. This causes toner to be a repeating defect that is not high enough to fuse the toner on page 3-100. 3-96 Phaser 7300 Color Printer Service Manual Usually this problem.
... "missing" spots There are areas of the image extremely light or are missing entirely and do not appear to be redeposited further down the page. When troubleshooting, print a test print on smaller media. S7300-026 ■ This printer supports custom page sizes. The problem may be a repeating...temperature is not noticeable on at least letter size paper for diagnosing this will occur in a single color. This causes toner to be a repeating defect that is not high enough to fuse the toner on page 3-100. 3-96 Phaser 7300 Color Printer Service Manual Usually this problem.
Service Manual
Page 114
...previous page or from the page currently being printed If the colors are faint, repeating images appearing on the following...mm. See Theory of ghosting. 3-98 Phaser 7300 Color Printer Service Manual This is left on page ...3-101. The text is set too high for the given media and the toner will adhere to the fuser rollers causing the image to be changed to identify the media types approved for this type of OP for this printer...), this is mis-registration, not ghosting, see "Color Mis-Registration" on the green film, which is ...
...previous page or from the page currently being printed If the colors are faint, repeating images appearing on the following...mm. See Theory of ghosting. 3-98 Phaser 7300 Color Printer Service Manual This is left on page ...3-101. The text is set too high for the given media and the toner will adhere to the fuser rollers causing the image to be changed to identify the media types approved for this type of OP for this printer...), this is mis-registration, not ghosting, see "Color Mis-Registration" on the green film, which is ...
Service Manual
Page 121
... Replaceable Consumable? (Defects) Bands, Lines, Marks or Spots" on see "Repeating Defects Identification Chart" on the green roller, if the printer is not used for warping or damage. Load a fresh ream of paper. Replace the Engine Controller Board. Missing Bands, Voids or Streaks in...light or missing entirely. Is the problem with one primary color? Do the defects correspond to step [3]. These missing areas form wide bands that are areas of the image that run along the page parallel to the leading edge of the paper. The mark will disappear after the first print...
... Replaceable Consumable? (Defects) Bands, Lines, Marks or Spots" on see "Repeating Defects Identification Chart" on the green roller, if the printer is not used for warping or damage. Load a fresh ream of paper. Replace the Engine Controller Board. Missing Bands, Voids or Streaks in...light or missing entirely. Is the problem with one primary color? Do the defects correspond to step [3]. These missing areas form wide bands that are areas of the image that run along the page parallel to the leading edge of the paper. The mark will disappear after the first print...
Service Manual
Page 122
Troubleshooting Procedure Step 1 2 3 4 5 Check Yes Print the 100% Solid Fill test print. Go to step [4]. Did this fix the problem? Print a Solid Fill Test Pattern. Has the problem moved with at dry, lint-free cloth. Replace the defective LED Head. No See "Missing Bands, ...travel. Go to step [2]. Go to step [5]. Are there any other LED Head. obstructions. Go to step [6]. 3-106 Phaser 7300 Color Printer Service Manual The missing areas form bands that are extremely light or are areas of the image that run along the page from the leading edge to step [3]. Swap the LED...
Troubleshooting Procedure Step 1 2 3 4 5 Check Yes Print the 100% Solid Fill test print. Go to step [4]. Did this fix the problem? Print a Solid Fill Test Pattern. Has the problem moved with at dry, lint-free cloth. Replace the defective LED Head. No See "Missing Bands, ...travel. Go to step [2]. Go to step [5]. Are there any other LED Head. obstructions. Go to step [6]. 3-106 Phaser 7300 Color Printer Service Manual The missing areas form bands that are extremely light or are areas of the image that run along the page from the leading edge to step [3]. Swap the LED...
Service Manual
Page 125
Dark Streaks in a Single Color or All Colors in the Direction of Paper Travel .There are seated, ...Fuser where paper enters for toner spills inside the printer. Go to step [4]. Are there any damaged wiring harnesses. Clean if dirty. Go to step [6]. Complete Go to light can damage the Imaging Unit, examine the unit ... harnesses on the LED Heads are dark lines running along the page in the printer's paper path. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Run the Remove Print Smears routine from within service diagnostics. Scan Process S7300-038 . Did this fix...
Dark Streaks in a Single Color or All Colors in the Direction of Paper Travel .There are seated, ...Fuser where paper enters for toner spills inside the printer. Go to step [4]. Are there any damaged wiring harnesses. Clean if dirty. Go to step [6]. Complete Go to light can damage the Imaging Unit, examine the unit ... harnesses on the LED Heads are dark lines running along the page in the printer's paper path. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Run the Remove Print Smears routine from within service diagnostics. Scan Process S7300-038 . Did this fix...
Service Manual
Page 137
... you to adjust the printer's imaging area relative to strong light for optimal color output. Color Calibration Note: Color Calibration and Margin Calibration procedures are two procedures: Lighten/Darken Colors and Balance Colors. Color settings may need adjustment during initial printer setup or when toners and imaging units are replaced. If a finer adjustment of the print; Print the Calibrate Margins Page...
... you to adjust the printer's imaging area relative to strong light for optimal color output. Color Calibration Note: Color Calibration and Margin Calibration procedures are two procedures: Lighten/Darken Colors and Balance Colors. Color settings may need adjustment during initial printer setup or when toners and imaging units are replaced. If a finer adjustment of the print; Print the Calibrate Margins Page...
Service Manual
Page 142
... cleaned with an alcohol wipe, if necessary. Print problem caused by dirty LED lens 5-126 Phaser 7300 Color Printer Service Manual Contacts Contacts can be cleaned when the printed paper has white lines or irregular colors (such as a void or light printing) running in any primary color or a secondary color has an irregular color streak, clean the LED lens of the...
... cleaned with an alcohol wipe, if necessary. Print problem caused by dirty LED lens 5-126 Phaser 7300 Color Printer Service Manual Contacts Contacts can be cleaned when the printed paper has white lines or irregular colors (such as a void or light printing) running in any primary color or a secondary color has an irregular color streak, clean the LED lens of the...