Troubleshooting Guide
Page 5
... enter your web browser. The IP address is the same troubleshooting knowledge base used by Xerox Customer Support. Select Support. Provides solutions for printer problems. • Monitor printer and consumable status. • Hotlink to its online help solve print-quality, paper feed,...to communicate directly with the printer's embedded web server and runs on the front panel, highlight Printer Identification and press OK. For Windows: From your printer's IP address. Launch CentreWare IS: From a web browser, enter your Phaser printer driver properties, select the Troubleshooting tab...
... enter your web browser. The IP address is the same troubleshooting knowledge base used by Xerox Customer Support. Select Support. Provides solutions for printer problems. • Monitor printer and consumable status. • Hotlink to its online help solve print-quality, paper feed,...to communicate directly with the printer's embedded web server and runs on the front panel, highlight Printer Identification and press OK. For Windows: From your printer's IP address. Launch CentreWare IS: From a web browser, enter your Phaser printer driver properties, select the Troubleshooting tab...
Troubleshooting Guide
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... the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray (MPT). Driver help identify your printer detects a jam error, PhaserSMART will point you to Error Messages for PhaserSMART to lead you are accessible from the Troubleshooting tab... symptoms: To correct colors: Printable page Print Paper Tips Page Print Diagnostic Pages Print-Quality Tips Page Page 2 of printable pages that are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CD-ROM and access the printer driver to: •...
... the paper type selected in the front panel matches the paper loaded in the trays and the Multi-Purpose Tray (MPT). Driver help identify your printer detects a jam error, PhaserSMART will point you to Error Messages for PhaserSMART to lead you are accessible from the Troubleshooting tab... symptoms: To correct colors: Printable page Print Paper Tips Page Print Diagnostic Pages Print-Quality Tips Page Page 2 of printable pages that are using Windows 95/98, Windows 2000/XP, or Windows NT, install the driver from your printer's software CD-ROM and access the printer driver to: •...
Troubleshooting Guide
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... for tools and information, such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs: To view technical support information: To order Xerox supplies: To find your printer's problem. PhaserSMART After you launch PhaserSMART, select the...the Networking section. Web links To link to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support staff: To link to Print Configuration Pages and press OK. To ...
... for tools and information, such as interactive tutorials, color printing templates, helpful tips, and customized features to meet your individual needs: To view technical support information: To order Xerox supplies: To find your printer's problem. PhaserSMART After you launch PhaserSMART, select the...the Networking section. Web links To link to product and supplies information, download printer drivers, view documents, and access support information: To access the troubleshooting knowledge base used by Xerox Customer Support staff: To link to Print Configuration Pages and press OK. To ...
Troubleshooting Guide
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...color of 3 Repeating Defects Marks or voids recur uniformly in .) a. b. From the printer's front panel Support Menu select Improve Print Quality?, then select Print Paper Tips Page and press OK. 2. c. Five cleaning pages will run through the printer. 6. If the problem continues, replace the Imaging Unit in the computer's printer driver...the fuser is removed and the green lever on the back side of any color or voids recur uniformly in all colors and/or in tray. 3. From the printer's front panel Support Menu select Improve Print Quality?, then select Print Paper Tips ...
...color of 3 Repeating Defects Marks or voids recur uniformly in .) a. b. From the printer's front panel Support Menu select Improve Print Quality?, then select Print Paper Tips Page and press OK. 2. c. Five cleaning pages will run through the printer. 6. If the problem continues, replace the Imaging Unit in the computer's printer driver...the fuser is removed and the green lever on the back side of any color or voids recur uniformly in all colors and/or in tray. 3. From the printer's front panel Support Menu select Improve Print Quality?, then select Print Paper Tips ...
Troubleshooting Guide
Page 17
.... Visually inspect the four LED bars for the printer and is easy to be pulled off . Turn the printer on the printer's front panel and in the locked positon. 2. The printer will perform an automatic registration alignment. See www.xerox.com/officeprinting/infoSMART on the world wide web for...has been superimposed over another color area. 1. Select Set Paper Type and then select Special. Incomplete Fusing Toner appears to rub off print, or is properly loaded. 5. Turn the printer off and then on the back side of the Fuser is in the computer's printer driver. 6. Open the top...
.... Visually inspect the four LED bars for the printer and is easy to be pulled off . Turn the printer on the printer's front panel and in the locked positon. 2. The printer will perform an automatic registration alignment. See www.xerox.com/officeprinting/infoSMART on the world wide web for...has been superimposed over another color area. 1. Select Set Paper Type and then select Special. Incomplete Fusing Toner appears to rub off print, or is properly loaded. 5. Turn the printer off and then on the back side of the Fuser is in the computer's printer driver. 6. Open the top...
Troubleshooting Guide
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...The paper is loaded above the tray's fill line. Refer to clear the jam. Phaser® 7300 Color Printer 5 The tray is overfilled; Open the door labeled A on the right side of the printer. 7300-01 Warning Be careful when clearing jams. Some components behind the right door may...these conditions: I I I I I I I An incorrect paper type was selected in the printer driver. Paper Jams What causes a paper jam? Paper jams occur most often under these steps to the labels inside the printer for the paper. The paper does not meet specifications. The tray's side and rear guides are...
...The paper is loaded above the tray's fill line. Refer to clear the jam. Phaser® 7300 Color Printer 5 The tray is overfilled; Open the door labeled A on the right side of the printer. 7300-01 Warning Be careful when clearing jams. Some components behind the right door may...these conditions: I I I I I I I An incorrect paper type was selected in the printer driver. Paper Jams What causes a paper jam? Paper jams occur most often under these steps to the labels inside the printer for the paper. The paper does not meet specifications. The tray's side and rear guides are...
Service Manual
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... job name on the hard drive, per type automatically before adding the new one 1650-Sheet High-Capacity Feeder 1 - 4 Phaser 7300 Color Printer Service Manual Power Saver Mode To conserve power, the printer switches into Power Saver Mode after entering the 4-digit number on demand. ■ PDF Direct Printing: The... in Power Saver Mode. There is printed immediately for print on the printer's front panel. ■ Proof Print: Prints only one copy of a multiple copy job so the user can be cancelled from PCL legacy drivers, PCL bit map fonts, and PCL bit map images, although these...
... job name on the hard drive, per type automatically before adding the new one 1650-Sheet High-Capacity Feeder 1 - 4 Phaser 7300 Color Printer Service Manual Power Saver Mode To conserve power, the printer switches into Power Saver Mode after entering the 4-digit number on demand. ■ PDF Direct Printing: The... in Power Saver Mode. There is printed immediately for print on the printer's front panel. ■ Proof Print: Prints only one copy of a multiple copy job so the user can be cancelled from PCL legacy drivers, PCL bit map fonts, and PCL bit map images, although these...
Service Manual
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...*] Note: This is correct and matches the front panel and driver settings. 3 Use service diagnostics to test the MPT Go to step [6]. Entrance Sensor and Actuator. Engine Controller Does the sensor function correctly? Change the orientation of test prints through the printer. Go to step [5]. Board. 6 Check the MPT OHP sensor wiring...
...*] Note: This is correct and matches the front panel and driver settings. 3 Use service diagnostics to test the MPT Go to step [6]. Entrance Sensor and Actuator. Engine Controller Does the sensor function correctly? Change the orientation of test prints through the printer. Go to step [5]. Board. 6 Check the MPT OHP sensor wiring...
Service Manual
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... board to step [4]. Replace the tray. Board or the LTA Controller Board. OHP sensor. Note: If the error is for +5 volts Board. 2-46 Phaser 7300 Color Printer Service Manual Engine Controller Does the sensor function correctly? Load Tray [1] [2] [3] [4] [5] with the tray? 4 Inspect the paper size plate on . ...to step [6]. paper and settings. 2 Verify the guides in the tray are set snug Go to step [7]. of the the front panel and driver settings. Engine Controller pin 5 REG connector for tray 1 you cannot swap this tray, go on the back Go to step [5]. Does the...
... board to step [4]. Replace the tray. Board or the LTA Controller Board. OHP sensor. Note: If the error is for +5 volts Board. 2-46 Phaser 7300 Color Printer Service Manual Engine Controller Does the sensor function correctly? Load Tray [1] [2] [3] [4] [5] with the tray? 4 Inspect the paper size plate on . ...to step [6]. paper and settings. 2 Verify the guides in the tray are set snug Go to step [7]. of the the front panel and driver settings. Engine Controller pin 5 REG connector for tray 1 you cannot swap this tray, go on the back Go to step [5]. Does the...
Service Manual
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Set the guides against the paper loaded in the tray are set snug Go to step [3]. of the the front panel and driver settings. Board. 6 Check the wiring from damage or defects? Is the wiring free from the paper size Replace the Paper Replace the sensing board to ...
Set the guides against the paper loaded in the tray are set snug Go to step [3]. of the the front panel and driver settings. Board. 6 Check the wiring from damage or defects? Is the wiring free from the paper size Replace the Paper Replace the sensing board to ...
Service Manual
Page 92
...left side of paper, or ensure that no gaps exist between them. 6. Verify that the media settings at the front panel and the driver settings match the media loaded in only one another along the entire length of media is shut too firmly or closed too rapidly. 3...." on page 1-16 for excessive wear or damaged. Check the rollers for approved media types and weights. 2. d. Replace the tray. 3-76 Phaser 7300 Color Printer Service Manual Multi-Sheet Pick 1. See "Media and Tray Specifications" on page 1-16 for excessive wear or damaged. Fan the media and reload ...
...left side of paper, or ensure that no gaps exist between them. 6. Verify that the media settings at the front panel and the driver settings match the media loaded in only one another along the entire length of media is shut too firmly or closed too rapidly. 3...." on page 1-16 for excessive wear or damaged. Check the rollers for approved media types and weights. 2. d. Replace the tray. 3-76 Phaser 7300 Color Printer Service Manual Multi-Sheet Pick 1. See "Media and Tray Specifications" on page 1-16 for excessive wear or damaged. Fan the media and reload ...
Service Manual
Page 93
... out of the information on the Xerox web site at: www.xerox.com/officeprinting/support. If the PostScript error does not occur, then the original document may be causing the problem. In the application's Page Setup, make sure that the correct Phaser 7300 printer icon was printed. 5. Troubleshooting ... IS and print the document again. In the Chooser or the print dialog, switch background printing to "Black & White". Ensure the driver setting for the TekColor tab is a PostScript error occurred in portrait or landscape orientation to print. The most likely cause is not set...
... out of the information on the Xerox web site at: www.xerox.com/officeprinting/support. If the PostScript error does not occur, then the original document may be causing the problem. In the application's Page Setup, make sure that the correct Phaser 7300 printer icon was printed. 5. Troubleshooting ... IS and print the document again. In the Chooser or the print dialog, switch background printing to "Black & White". Ensure the driver setting for the TekColor tab is a PostScript error occurred in portrait or landscape orientation to print. The most likely cause is not set...
Service Manual
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...the application's Page Setup, make sure that just printed. The logs can be viewed from the printer driver's properties dialog box. 3. when the log is not set to the printer and try printing again. 2. Take note of the information on the error page that the image ...PostScript Error Info in memory detailing network functions. The page should now print. 3-78 Phaser 7300 Color Printer Service Manual Highlight the appropriate menu item from the list and select OK. 5. Ensure the driver setting for troubleshooting Network problems. To print an Event Log, Runtime Log or Configuration ...
...the application's Page Setup, make sure that just printed. The logs can be viewed from the printer driver's properties dialog box. 3. when the log is not set to the printer and try printing again. 2. Take note of the information on the error page that the image ...PostScript Error Info in memory detailing network functions. The page should now print. 3-78 Phaser 7300 Color Printer Service Manual Highlight the appropriate menu item from the list and select OK. 5. Ensure the driver setting for troubleshooting Network problems. To print an Event Log, Runtime Log or Configuration ...
Service Manual
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...adversely effect the Xerographic and fusing characteristics of paper, software applications, environmental conditions, and printer hardware need to be researched. ■ Ensure the front panel and driver settings match the media loaded in the tray. ■ Use service diagnostics to ...Phaser 7300 printer. To successfully troubleshoot print quality problems, as many variables as possible must be attributed to the Imaging Units or Toner Cartridges. When analyzing a print-quality defect, first determine if the defect occurs in all colors or only one color are usually attributable to printer...
...adversely effect the Xerographic and fusing characteristics of paper, software applications, environmental conditions, and printer hardware need to be researched. ■ Ensure the front panel and driver settings match the media loaded in the tray. ■ Use service diagnostics to ...Phaser 7300 printer. To successfully troubleshoot print quality problems, as many variables as possible must be attributed to the Imaging Units or Toner Cartridges. When analyzing a print-quality defect, first determine if the defect occurs in all colors or only one color are usually attributable to printer...
Service Manual
Page 97
... contacts. 5 Are the LED heads dirty? Go to step [5] Go to step [4]. Yes Go to step [2]. 2 Verify the correct color correction setting is too light in all packaging material has been removed form the toner cartridges. assembly? KPOW2 YPOW2 MPOW2 CPOW2 No Remove the ... the wiring harnesses on the contacts. selected in Only One Color" on page 3-83. Troubleshooting 3-81 Go to automatic and reprint the job. If the image is light in only one color, see "Light Prints in the printer driver? Set the color correction to step [8]. undamaged, properly routed and seated? 7...
... contacts. 5 Are the LED heads dirty? Go to step [5] Go to step [4]. Yes Go to step [2]. 2 Verify the correct color correction setting is too light in all packaging material has been removed form the toner cartridges. assembly? KPOW2 YPOW2 MPOW2 CPOW2 No Remove the ... the wiring harnesses on the contacts. selected in Only One Color" on page 3-83. Troubleshooting 3-81 Go to automatic and reprint the job. If the image is light in only one color, see "Light Prints in the printer driver? Set the color correction to step [8]. undamaged, properly routed and seated? 7...
Service Manual
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... setting is selected in All Colors" on page 3-81 Go to step [5] Go to step [6] Go to step [7]. Go to look too light and effecting the true green of the leaves. Complete Replace the LED Head. see "Light Prints in the printer driver? Clean the head with the LED Head? Has ...the problem moved with a clean, lint-free cloth. Is there evidence of the problem color with any other LED Head. Swap the LED Head of toner starvation? Set the...
... setting is selected in All Colors" on page 3-81 Go to step [5] Go to step [6] Go to step [7]. Go to look too light and effecting the true green of the leaves. Complete Replace the LED Head. see "Light Prints in the printer driver? Clean the head with the LED Head? Has ...the problem moved with a clean, lint-free cloth. Is there evidence of the problem color with any other LED Head. Swap the LED Head of toner starvation? Set the...
Service Manual
Page 103
...the Transfer Clean the Unit and check for toner contamination on page 1-16 for this printer and that the printer front panel and driver settings match the media loaded in the printer driver and try a different print quality mode. Troubleshooting 3-87 Use service diagnostics to step ...[5]. Mottled or Splotchy Prints The print image has a mottled appearance. Most mottled prints occur in backgrounds using "Black" only color. Yes Go to step [4]....
...the Transfer Clean the Unit and check for toner contamination on page 1-16 for this printer and that the printer front panel and driver settings match the media loaded in the printer driver and try a different print quality mode. Troubleshooting 3-87 Use service diagnostics to step ...[5]. Mottled or Splotchy Prints The print image has a mottled appearance. Most mottled prints occur in backgrounds using "Black" only color. Yes Go to step [4]....
Service Manual
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... Check the user's application and printer driver settings to ensure the problem is with the printer and not with the printer? 2 Are the paper guides set to step [3]. Is the problem with the printer or application settings. ■ Print an internal page to verify the printer is functioning properly. ■...front panel settings and ensure Custom is the actual size. Troubleshooting 3-103 Yes Go to step [6]. paper in the tray reported by the printer is set snugly against the Go to OFF. Go to step [8]. 5 Use service diagnostics to ensure the paper Go to step [2]....
... Check the user's application and printer driver settings to ensure the problem is with the printer and not with the printer? 2 Are the paper guides set to step [3]. Is the problem with the printer or application settings. ■ Print an internal page to verify the printer is functioning properly. ■...front panel settings and ensure Custom is the actual size. Troubleshooting 3-103 Yes Go to step [6]. paper in the tray reported by the printer is set snugly against the Go to OFF. Go to step [8]. 5 Use service diagnostics to ensure the paper Go to step [2]....