Quick Reference Guide
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... Assembly 291 RRP 5.4 Stack Full Sensor Actuator 294 RRP 6.1 Main Drive Gear Assembly 295 RRP 7.1 Laser Assembly 297 RRP 7.2 Right Print Cartridge Guide Assembly 299 RRP 7.3 Toner Sensor Assembly 301 RRP 7.4 Top Cover Interlock Switch 302 RRP 7.5 Left Print Cartridge Guide Assembly 303 RRP 7.6 Bias Transfer Roller [BTR] Assembly 304 RRP 8.1 System Controller PWB... Sensor 327 RRP 11.1 500-Sheet Feeder Removal 328 RRP 11.2 Front Cover 329 RRP 11.3 Left Cover 330 RRP 11.4 Right Cover 331 xiv Phaser 5400 Laser Printer Service Guide
... Assembly 291 RRP 5.4 Stack Full Sensor Actuator 294 RRP 6.1 Main Drive Gear Assembly 295 RRP 7.1 Laser Assembly 297 RRP 7.2 Right Print Cartridge Guide Assembly 299 RRP 7.3 Toner Sensor Assembly 301 RRP 7.4 Top Cover Interlock Switch 302 RRP 7.5 Left Print Cartridge Guide Assembly 303 RRP 7.6 Bias Transfer Roller [BTR] Assembly 304 RRP 8.1 System Controller PWB... Sensor 327 RRP 11.1 500-Sheet Feeder Removal 328 RRP 11.2 Front Cover 329 RRP 11.3 Left Cover 330 RRP 11.4 Right Cover 331 xiv Phaser 5400 Laser Printer Service Guide
Quick Reference Guide
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... Assembly 293 Figure 83 Stack Full Sensor Actuator 294 Figure 84 Shield Cover 295 Figure 85 Gear Drive Assembly 296 Figure 86 Laser Cover 297 Figure 87 Laser Assembly 298 Figure 88 Right Print Cartridge Guide 299 Figure 89 Toner Sensor Assembly 301 Figure 90 Top Cover Interlock Switch 302 Figure 91 Left Print... 117 HCS Paper Sensor 327 Figure 118 Feeder Removal 328 Figure 119 Front Cover 329 Figure 120 Left Cover 330 Figure 121 Right Cover 331 Phaser 5400 Laser Printer Service Guide xxi
... Assembly 293 Figure 83 Stack Full Sensor Actuator 294 Figure 84 Shield Cover 295 Figure 85 Gear Drive Assembly 296 Figure 86 Laser Cover 297 Figure 87 Laser Assembly 298 Figure 88 Right Print Cartridge Guide 299 Figure 89 Toner Sensor Assembly 301 Figure 90 Top Cover Interlock Switch 302 Figure 91 Left Print... 117 HCS Paper Sensor 327 Figure 118 Feeder Removal 328 Figure 119 Front Cover 329 Figure 120 Left Cover 330 Figure 121 Right Cover 331 Phaser 5400 Laser Printer Service Guide xxi
Quick Reference Guide
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...45 Error Code J5: Toner Low Troubleshooting Procedure 90 Table 46 Error Code J5: Toner Low Troubleshooting Procedure 91 Table 47 Error Code J6-1: Replace Print Cartridge Troubleshooting Procedure. . . . 92 Table 48 Error Code J8-1: Print Cartridge OEM ID Mismatch Troubleshooting ... Paper Tray 1/2/3 Troubleshooting Procedure 119 Table 70 Inoperative Printer Troubleshooting 120 Table 71 Malfunctioning LCD/LED Troubleshooting Procedure 123 Table 72 System Controller Board Voltages at P/J18 125 xxvi Phaser 5400 Laser Printer Service Guide DIMM 2 Troubleshooting Procedure 103 Table 57 0103...
...45 Error Code J5: Toner Low Troubleshooting Procedure 90 Table 46 Error Code J5: Toner Low Troubleshooting Procedure 91 Table 47 Error Code J6-1: Replace Print Cartridge Troubleshooting Procedure. . . . 92 Table 48 Error Code J8-1: Print Cartridge OEM ID Mismatch Troubleshooting ... Paper Tray 1/2/3 Troubleshooting Procedure 119 Table 70 Inoperative Printer Troubleshooting 120 Table 71 Malfunctioning LCD/LED Troubleshooting Procedure 123 Table 72 System Controller Board Voltages at P/J18 125 xxvi Phaser 5400 Laser Printer Service Guide DIMM 2 Troubleshooting Procedure 103 Table 57 0103...
Quick Reference Guide
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... to generate a 5 milliwatt infrared laser beam. I The Phaser 5400 Laser Printer comes standard with ENERGY STAR requirements. I The printer uses a semiconductor laser in the Laser Scanner (also called Raster Output Scanner) to place a computer-generated image onto the surface of a sheet of the electrically charged xerographic drum inside the Print Cartridge, electrically charged toner is applied to the drum...
... to generate a 5 milliwatt infrared laser beam. I The Phaser 5400 Laser Printer comes standard with ENERGY STAR requirements. I The printer uses a semiconductor laser in the Laser Scanner (also called Raster Output Scanner) to place a computer-generated image onto the surface of a sheet of the electrically charged xerographic drum inside the Print Cartridge, electrically charged toner is applied to the drum...
Quick Reference Guide
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... the user may be compromised." This is remaining. Phaser 5400 Laser Printer Service Guide 3 I The Customer-Replaceable Consumable consists of a Print Cartridge, rated at 20,000 pages at 200,000 Letter size pages. After installing these items, the Maintenance Kit counter must stop and change the cartridge (Toner Low = Stop). I Bias Transfer Roller (BTR) I Fuser I A Maintenance...
... the user may be compromised." This is remaining. Phaser 5400 Laser Printer Service Guide 3 I The Customer-Replaceable Consumable consists of a Print Cartridge, rated at 20,000 pages at 200,000 Letter size pages. After installing these items, the Maintenance Kit counter must stop and change the cartridge (Toner Low = Stop). I Bias Transfer Roller (BTR) I Fuser I A Maintenance...
Quick Reference Guide
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... / On Tray 3 Failure Power Off / On .89 RAP 25 Error Code J5: Toner Low 90 RAP 26 Error Code J5: Toner Low 91 RAP 27 Error Code J6-1: Replace Print Cartridge Install Print Cartridge 92 RAP 28 Error Code J8-1: Print Cartridge OEM ID Mismatch 93 RAP 29 Error Code PSE-1: Paper Size Jam Open...: Fan Failure Power Off Now 101 RAP 34 Error Code: 0101 - DIMM 3 104 RAP 37 Error Code U6: IOT NVM Fail Power Off / On 105 Phaser 5400 Laser Printer Service Guide 27 Error Codes and Messages RAP 1 Error Code C3: Insert Tray 1 42 RAP 2 Error Code C3: Insert Tray 2 Insert Tray 3 44 RAP...
... / On Tray 3 Failure Power Off / On .89 RAP 25 Error Code J5: Toner Low 90 RAP 26 Error Code J5: Toner Low 91 RAP 27 Error Code J6-1: Replace Print Cartridge Install Print Cartridge 92 RAP 28 Error Code J8-1: Print Cartridge OEM ID Mismatch 93 RAP 29 Error Code PSE-1: Paper Size Jam Open...: Fan Failure Power Off Now 101 RAP 34 Error Code: 0101 - DIMM 3 104 RAP 37 Error Code U6: IOT NVM Fail Power Off / On 105 Phaser 5400 Laser Printer Service Guide 27 Error Codes and Messages RAP 1 Error Code C3: Insert Tray 1 42 RAP 2 Error Code C3: Insert Tray 2 Insert Tray 3 44 RAP...
Quick Reference Guide
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...4. Do not use solvents or chemical cleaners to be sure you are no additional problems present. If the Toner Cartridge appears obviously damaged, replace it from the printer. 7. Correct the Problem 4 Use the Parts List to print). Print three test prints. 4. Inspect and Clean...free cloth to locate Plugs/Jacks (P/Js) and test points. Figure 16 Service Flowchart S5400-03 30 Phaser 5400 Laser Printer Service Guide Do not use any type of the printer for any mechanical or electrical abnormalities present. 6. Take voltage readings at various test points. Use the...
...4. Do not use solvents or chemical cleaners to be sure you are no additional problems present. If the Toner Cartridge appears obviously damaged, replace it from the printer. 7. Correct the Problem 4 Use the Parts List to print). Print three test prints. 4. Inspect and Clean...free cloth to locate Plugs/Jacks (P/Js) and test points. Figure 16 Service Flowchart S5400-03 30 Phaser 5400 Laser Printer Service Guide Do not use any type of the printer for any mechanical or electrical abnormalities present. 6. Take voltage readings at various test points. Use the...
Quick Reference Guide
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... Replace Print J6-1 Print Cartridge Life Expired Cartridge Replace Print Cartridge. Correct the mismatch. Laser Failure U2 Power Off/On U2: Laser Fail 1. Laser Signal intervals are longer than the Fail time interval after the Fuser warm up is completed. Laser signal intervals become longer than... / Error Message History Fault Description / Log Comment Action Toner Low J5 J5: Toner Low Replace Print Toner Low is detected after start of Laser warm up . 3. Go to RAP 32, page 100. 40 Phaser 5400 Laser Printer Service Guide Fuser Failure U4 Power Off/On U4: Fuser...
... Replace Print J6-1 Print Cartridge Life Expired Cartridge Replace Print Cartridge. Correct the mismatch. Laser Failure U2 Power Off/On U2: Laser Fail 1. Laser Signal intervals are longer than the Fail time interval after the Fuser warm up is completed. Laser signal intervals become longer than... / Error Message History Fault Description / Log Comment Action Toner Low J5 J5: Toner Low Replace Print Toner Low is detected after start of Laser warm up . 3. Go to RAP 32, page 100. 40 Phaser 5400 Laser Printer Service Guide Fuser Failure U4 Power Off/On U4: Fuser...
Quick Reference Guide
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... continue to exist? Table 45 Error Code J5: Toner Low Troubleshooting Procedure Step Actions and Questions Yes No 1 PRINT CARTRIDGE REPLACEMENT Install a new Print Cartridge. I Print Cartridge [PL 8.1, page 402] I Print Engine Controller Board [RRP 8.5, page 310] I Wiring and connectors linking the components 90 Phaser 5400 Laser Printer Service Guide One or more of -life and should...
... continue to exist? Table 45 Error Code J5: Toner Low Troubleshooting Procedure Step Actions and Questions Yes No 1 PRINT CARTRIDGE REPLACEMENT Install a new Print Cartridge. I Print Cartridge [PL 8.1, page 402] I Print Engine Controller Board [RRP 8.5, page 310] I Wiring and connectors linking the components 90 Phaser 5400 Laser Printer Service Guide One or more of -life and should...
Quick Reference Guide
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... or Demo Page). Step 3. One or more of these components or areas may have failed partially or completely. I Toner Sensor Assembly [RRP 7.3, page 301] I Print Cartridge [PL 8.1, page 402] I Print Engine Controller Board [RRP 8.5, page 310] Phaser 5400 Laser Printer Service Guide 91 Image-Quality Defect 3. Enter Diagnostics mode. Inspect the print quality. page 177...
... or Demo Page). Step 3. One or more of these components or areas may have failed partially or completely. I Toner Sensor Assembly [RRP 7.3, page 301] I Print Cartridge [PL 8.1, page 402] I Print Engine Controller Board [RRP 8.5, page 310] Phaser 5400 Laser Printer Service Guide 91 Image-Quality Defect 3. Enter Diagnostics mode. Inspect the print quality. page 177...
Quick Reference Guide
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... the printer power ON and measure the voltages listed in Table 67. Switch the printer power OFF. I P/J21 (Print Cartridge Sensor) I P/J14 (Toner Sensor)... I P/J12 (Tray 1 Feed head components/Tray 1 Low Paper Sensor) I P/J22 (Registration Clutch) I P/J13 (Feeder 2/3) I P/J17 (Fuser Control PWB / Fuser) I P/J19 (Duplex Assembly/OCT) I P/J18 (HVPS/Registration Sensor) I P/J11 (Laser) Controller PWB (RRP 8.5 on the LVPS. Reconnect all the voltages correct? 116 Phaser 5400 Laser Printer...
... the printer power ON and measure the voltages listed in Table 67. Switch the printer power OFF. I P/J21 (Print Cartridge Sensor) I P/J14 (Toner Sensor)... I P/J12 (Tray 1 Feed head components/Tray 1 Low Paper Sensor) I P/J22 (Registration Clutch) I P/J13 (Feeder 2/3) I P/J17 (Fuser Control PWB / Fuser) I P/J19 (Duplex Assembly/OCT) I P/J18 (HVPS/Registration Sensor) I P/J11 (Laser) Controller PWB (RRP 8.5 on the LVPS. Reconnect all the voltages correct? 116 Phaser 5400 Laser Printer...
Quick Reference Guide
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... remove the Print Cartridge. 4. Disconnect P/J14 from the Toner Sensor. [RRP 7.3, Harness 3. Replace the LVPS [RRP 8.6, page 312]. 3 "YES" FROM STEP 1 ABOVE Go to 1. Does the voltage measure +5.0 VDC? Disconnect P/J14 from the Print Engine Controller Sensor Assembly Toner Sensor Board and P/J 141 from the Print Engine Controller Board. 6. Phaser 5400 Laser Printer Service Guide 151...
... remove the Print Cartridge. 4. Disconnect P/J14 from the Toner Sensor. [RRP 7.3, Harness 3. Replace the LVPS [RRP 8.6, page 312]. 3 "YES" FROM STEP 1 ABOVE Go to 1. Does the voltage measure +5.0 VDC? Disconnect P/J14 from the Print Engine Controller Sensor Assembly Toner Sensor Board and P/J 141 from the Print Engine Controller Board. 6. Phaser 5400 Laser Printer Service Guide 151...
Quick Reference Guide
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... path free obstructions? Go to Step 6. Carefully remove the Print Cartridge and inspect the toner image on the Right Print Cartridge Guide. Phaser 5400 Laser Printer Service Guide 179 Are the metal contacts intact and free of contamination? Clean the laser window and remove any obstructions from the laser beam path. 7 BIAS TRANSFER ROLLER INSPECTION Inspect the Bias...
... path free obstructions? Go to Step 6. Carefully remove the Print Cartridge and inspect the toner image on the Right Print Cartridge Guide. Phaser 5400 Laser Printer Service Guide 179 Are the metal contacts intact and free of contamination? Clean the laser window and remove any obstructions from the laser beam path. 7 BIAS TRANSFER ROLLER INSPECTION Inspect the Bias...
Quick Reference Guide
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... Cartridge and inspect the toner image on the drum completely developed, with sharp, black easily read area? 9 SUSPECT COMPONENTS The following printer components and areas are associated with the Print Cartridge, or replace the Right Print Cartridge Guide [RRP 7.2, page 299]. I HVPS Board [RRP 8.2, page 307] I Laser ...the metal contacts on the paper? Generate a Test Print and switch printer power OFF Step 9. Go to Step 8. 8 "YES" FROM STEP 7 ABOVE Go to RAP 59, page 153. 182 Phaser 5400 Laser Printer Service Guide Go to 1. Replace the BTR Assembly [RRP 7.6, page ...
... Cartridge and inspect the toner image on the drum completely developed, with sharp, black easily read area? 9 SUSPECT COMPONENTS The following printer components and areas are associated with the Print Cartridge, or replace the Right Print Cartridge Guide [RRP 7.2, page 299]. I HVPS Board [RRP 8.2, page 307] I Laser ...the metal contacts on the paper? Generate a Test Print and switch printer power OFF Step 9. Go to Step 8. 8 "YES" FROM STEP 7 ABOVE Go to RAP 59, page 153. 182 Phaser 5400 Laser Printer Service Guide Go to 1. Replace the BTR Assembly [RRP 7.6, page ...
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.... 2. Carefully remove the Print Cartridge and inspect the toner image on the drum completely developed, with sharp, black easily read area, and free from spots? No Go to RAP 59, page 153. Step 4. Is the BTR free of toner randomly scatter on the page. Is... Actions and Questions Yes 1 INITIAL ACTIONS I Check that the Print Cartridge ground contact points are clean. I Check the installation of the Print Cartridge I Check that rollers and other debris. Install a new Print Cartridge. 2. Phaser 5400 Laser Printer Service Guide 183 I Check that the paper supply is clean, dry...
.... 2. Carefully remove the Print Cartridge and inspect the toner image on the drum completely developed, with sharp, black easily read area, and free from spots? No Go to RAP 59, page 153. Step 4. Is the BTR free of toner randomly scatter on the page. Is... Actions and Questions Yes 1 INITIAL ACTIONS I Check that the Print Cartridge ground contact points are clean. I Check the installation of the Print Cartridge I Check that rollers and other debris. Install a new Print Cartridge. 2. Phaser 5400 Laser Printer Service Guide 183 I Check that the paper supply is clean, dry...
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... Procedure (cont'd.) Step Actions and Questions Yes No 5 PRINT CARTRIDGE REPLACEMENT 1. Problem solved. 6 BIAS TRANSFER ROLLER (BTR) INSPECTION Go to Step 6. Is the BTR free of scratches (damage) and contamination? 186 Phaser 5400 Laser Printer Service Guide halfway through the print cycle. 2. Go to RAP... contamination and wear? Turn the Fuser Assembly upside down. 4. Is the image remaining on the drum transferred to Inspect the toner image on the drum just before the transfer area (BTR). the transfer area (BTR). Use extreme care when handling the Fuser...
... Procedure (cont'd.) Step Actions and Questions Yes No 5 PRINT CARTRIDGE REPLACEMENT 1. Problem solved. 6 BIAS TRANSFER ROLLER (BTR) INSPECTION Go to Step 6. Is the BTR free of scratches (damage) and contamination? 186 Phaser 5400 Laser Printer Service Guide halfway through the print cycle. 2. Go to RAP... contamination and wear? Turn the Fuser Assembly upside down. 4. Is the image remaining on the drum transferred to Inspect the toner image on the drum just before the transfer area (BTR). the transfer area (BTR). Use extreme care when handling the Fuser...
Quick Reference Guide
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... present? Carefully remove the Print Cartridge and inspect the toner image on the drum transferred to 1. Generate a Test Print and switch printer power OFF Step 5. Was the toner image on the drum just after the transfer area (BTR). Problem solved. Replace the BTR Assembly [RRP 7.6, page 304]. 190 Phaser 5400 Laser Printer Service Guide Check that the...
... present? Carefully remove the Print Cartridge and inspect the toner image on the drum transferred to 1. Generate a Test Print and switch printer power OFF Step 5. Was the toner image on the drum just after the transfer area (BTR). Problem solved. Replace the BTR Assembly [RRP 7.6, page 304]. 190 Phaser 5400 Laser Printer Service Guide Check that the...
Quick Reference Guide
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... 9. Is the image remaining on the drum completely developed, with the Toner Cartridge, or replace the Right Print Cartridge Guide [RRP 7.2, page 299]. 6 "YES" FROM STEP 5 ABOVE Go to the paper? Was the toner image on the drum immediately after Step 10. Phaser 5400 Laser Printer Service Guide 195 Replace the Inspect the BTR Assembly for continuity...
... 9. Is the image remaining on the drum completely developed, with the Toner Cartridge, or replace the Right Print Cartridge Guide [RRP 7.2, page 299]. 6 "YES" FROM STEP 5 ABOVE Go to the paper? Was the toner image on the drum immediately after Step 10. Phaser 5400 Laser Printer Service Guide 195 Replace the Inspect the BTR Assembly for continuity...
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...? 4 "NO" FROM STEP 2 ABOVE 1. Go to Step 2. No Go to RAP 48, page 130. Phaser 5400 Laser Printer Service Guide 199 Clear all paper from the paper path. 3. I Check that the Print Cartridge ground contact points are in place and fit well so no visible image. Power ON the..., page 153. Shield half of the window of the Print Cartridge. RAP 79 Black Prints A totally black output print. There is toner on the paper with no outside light can enter. 3 PRINT CARTRIDGE REPLACEMENT 1. Power OFF the printer for items such as staples, paper clips, paper scraps and/...
...? 4 "NO" FROM STEP 2 ABOVE 1. Go to Step 2. No Go to RAP 48, page 130. Phaser 5400 Laser Printer Service Guide 199 Clear all paper from the paper path. 3. I Check that the Print Cartridge ground contact points are in place and fit well so no visible image. Power ON the..., page 153. Shield half of the window of the Print Cartridge. RAP 79 Black Prints A totally black output print. There is toner on the paper with no outside light can enter. 3 PRINT CARTRIDGE REPLACEMENT 1. Power OFF the printer for items such as staples, paper clips, paper scraps and/...
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...Phaser 5400 Laser Printer Service Guide Go to 1. RAP 80 Background There is toner contamination on the drum just before the transfer area (BTR). Generate a Test Print and switch printer power OFF Step 4. Run a Test Print. halfway through the print cycle. 2. I Check the installation of the Print Cartridge...and/or debris. I Ensure the machine covers are clean. I Inspect the printer paper path for items such as a very light gray dusting. Install a new Print Cartridge. 2. Figure 28 Background Table 111 Background Troubleshooting Procedure Step Actions and Questions ...
...Phaser 5400 Laser Printer Service Guide Go to 1. RAP 80 Background There is toner contamination on the drum just before the transfer area (BTR). Generate a Test Print and switch printer power OFF Step 4. Run a Test Print. halfway through the print cycle. 2. I Check the installation of the Print Cartridge...and/or debris. I Ensure the machine covers are clean. I Inspect the printer paper path for items such as a very light gray dusting. Install a new Print Cartridge. 2. Figure 28 Background Table 111 Background Troubleshooting Procedure Step Actions and Questions ...