Maintenance Manual
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... ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35 2.7 Keyboard and Dual point Troubleshooting 2-40 2.8 Display Troubleshooting 2-42 2.9 Optical Drive Troubleshooting 2-44 2.10 LAN Troubleshooting 2-46 2.11 Bluetooth Troubleshooting 2-47 2.12 Wireless...
... ...1- 19 1.10 Batteries ...1- 22 1.11 AC Adaptor...1- 25 Chapter 2 Troubleshooting Procedures 2.1 Troubleshooting ...2-1 2.2 Troubleshooting Flowchart 2-2 2.3 Power Supply Troubleshooting 2-6 2.4 System Board Troubleshooting 2-15 2.5 USB FDD Troubleshooting 2-31 2.6 HDD Troubleshooting 2-35 2.7 Keyboard and Dual point Troubleshooting 2-40 2.8 Display Troubleshooting 2-42 2.9 Optical Drive Troubleshooting 2-44 2.10 LAN Troubleshooting 2-46 2.11 Bluetooth Troubleshooting 2-47 2.12 Wireless...
Maintenance Manual
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Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front panel/Microphone 4-27 4.11 Bluetooth module...4-33 4.12 ...
Chapter 4 Replacement Procedures 4.1 Overview...4-1 4.2 Battery pack ...4-8 4.3 PC card...4-10 4.4 Memory module B 4-11 4.5 HDD...4-13 4.6 Keyboard...4-17 4.7 Memory module A 4-21 4.8 Cover assembly and Base assembly 4-23 4.9 Base latch ...4-26 4.10 Front panel/Microphone 4-27 4.11 Bluetooth module...4-33 4.12 ...
Maintenance Manual
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... 1- 6 System unit configuration 1- 7 System unit block diagram 1- 8 3.5-inch FDD (USB External 1- 13 2.5-inch HDD 1- 14 1.8-inch HDD 1- 15 Keyboard ...1- 17 LCD module 1- 18 Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table ...HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500...
... 1- 6 System unit configuration 1- 7 System unit block diagram 1- 8 3.5-inch FDD (USB External 1- 13 2.5-inch HDD 1- 14 1.8-inch HDD 1- 15 Keyboard ...1- 17 LCD module 1- 18 Tables Table 1-1 Table 1-2 Table 1-3 Table 1-4 Table 1-5 Table ...HDD specifications 1- 14 1.8-inch HDD specifications 1- 15 DVD Super Multi drive specifications 1- 16 LCD module specifications 1- 18 Power supply output rating 1- 20 Battery specifications 1- 22 Time required for charges 1- 23 RTC battery charging/data preservation time 1- 24 AC adapter specifications 1- 25 1-iv [CONFIDENTIAL] PORTEGE R500...
Maintenance Manual
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1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA HDD. It supports software that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The keyboard also includes two keys that have special functions in the palm ...buttons in Microsoft® Windows® Vista. The following capacities are available. • 60/80/120/160/GB The computer has a 1.8-inch PATA HDD. The following capacities are available. • 40/100 GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB)...
1 Hardware Overview 1.1 Features HDD The computer has a 2.5-inch SATA HDD. It supports software that backs up the Real Time Clock and CMOS memory). 1-2 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) The keyboard also includes two keys that have special functions in the palm ...buttons in Microsoft® Windows® Vista. The following capacities are available. • 60/80/120/160/GB The computer has a 1.8-inch PATA HDD. The following capacities are available. • 40/100 GB USB FDD A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB)...
Maintenance Manual
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... Specifications TOSHIBA TOSHIBA HDD2D61BZL01 HDD2D62BZL01 100.0 TOSHIBA HDD2D60BZL01 9.5 69.85 98 max 60GB 80GB 5,400 102 max 120GB 160GB 335-613(Mbits/s) 300 (Mbytes/s) 8,192Kbyte 3.5 typical 9.5 max 1-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Specifications are listed in figure 1-5. 1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1.4 2.5-inch Hard Disk Drive The removable HDD is shown in...
... Specifications TOSHIBA TOSHIBA HDD2D61BZL01 HDD2D62BZL01 100.0 TOSHIBA HDD2D60BZL01 9.5 69.85 98 max 60GB 80GB 5,400 102 max 120GB 160GB 335-613(Mbits/s) 300 (Mbytes/s) 8,192Kbyte 3.5 typical 9.5 max 1-14 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Specifications are listed in figure 1-5. 1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1.4 2.5-inch Hard Disk Drive The removable HDD is shown in...
Maintenance Manual
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...storage device. It has a non-removable 1.8-inch magnetic disk and mini-Winchester type magnetic heads. Figure 1-6 1.8-inch HDD Table 1-3 1.8-inch HDD specifications) 1.8-inch HDD Specifications Items Outline Dimensions Width (mm) Height (mm) Depth (mm) Weight (g) Storage size (formatted) Speed ... time (s) Specifications TOSHIBA HDD1682BZM01 54.0±0.2 TOSHIBA HDD1789BZM01 5.0±0.35 8.0±0.35 48 max 40GB 71.0±0.3 59 max 100GB 4,200 165.0-356.8 176.90-382.9 100(Ultra DMA mode) 16.6(PIO mode) 8 3.5 typical 20 max PORTEGE R500 Maintenance Manual (960...
...storage device. It has a non-removable 1.8-inch magnetic disk and mini-Winchester type magnetic heads. Figure 1-6 1.8-inch HDD Table 1-3 1.8-inch HDD specifications) 1.8-inch HDD Specifications Items Outline Dimensions Width (mm) Height (mm) Depth (mm) Weight (g) Storage size (formatted) Speed ... time (s) Specifications TOSHIBA HDD1682BZM01 54.0±0.2 TOSHIBA HDD1789BZM01 5.0±0.35 8.0±0.35 48 max 40GB 71.0±0.3 59 max 100GB 4,200 165.0-356.8 176.90-382.9 100(Ultra DMA mode) 16.6(PIO mode) 8 3.5 typical 20 max PORTEGE R500 Maintenance Manual (960...
Maintenance Manual
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...NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 1.9 Power Supply 1 Hardware Overview Name P3V P5V PNL-P2V PPV PTV R3V S3V SD...;Yes/No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, AN12945A、SPI Flash 5 NO NO 2.5 1.500 - 0.300 1.05 2.0 - 3.5 3.3 3.3 3.3 3.3 3.3 3.3 3.3 1.5 ...
...NO SD Slot NO SIM Slot(3G) NO Finger Sensor NO WLAN NO SIM Slot(WiMax) NO WLAN NO WLAN NO Finger Sensor PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 1-21 1.9 Power Supply 1 Hardware Overview Name P3V P5V PNL-P2V PPV PTV R3V S3V SD...;Yes/No) Power Power OFF OFF(Suspend (Hibernation mode) mode) No Battery Object 3.3 NO Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, NO NO HDD(1.8"), PC-Card Cont. , PC-Card Power, TPM, LCD, ALC262, AN12945A、SPI Flash 5 NO NO 2.5 1.500 - 0.300 1.05 2.0 - 3.5 3.3 3.3 3.3 3.3 3.3 3.3 3.3 1.5 ...
Maintenance Manual
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... 2-34 2.6 HDD Troubleshooting 2-35 Procedure 1 Message Check 2-35 Procedure 2 Partition Check 2-36 Procedure 3 Format Check 2-37 Procedure 4 Diagnostic Test Program Execution Check 2-38 Procedure 5 Connector Check and Replacement Check 2-39 2.7 Keyboard and Dual point Troubleshooting 2-40 Procedure 1 Diagnostic Test Program Execution Check 2-40 Procedure 2 Connector Check and Replacement Check 2-41 PORTEGE R500 Maintenance...
... 2-34 2.6 HDD Troubleshooting 2-35 Procedure 1 Message Check 2-35 Procedure 2 Partition Check 2-36 Procedure 3 Format Check 2-37 Procedure 4 Diagnostic Test Program Execution Check 2-38 Procedure 5 Connector Check and Replacement Check 2-39 2.7 Keyboard and Dual point Troubleshooting 2-40 Procedure 1 Diagnostic Test Program Execution Check 2-40 Procedure 2 Connector Check and Replacement Check 2-41 PORTEGE R500 Maintenance...
Maintenance Manual
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2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
2 Troubleshooting Procedures Figures Figure 2-1 Troubleshooting flowchart 2-3 Figure 2-2 Debug port (Boot mode) error status 2-19 Tables Table 2-1 Battery icon...2-6 Table 2-2 DC IN icon...2-6 Table 2-3 Error code ...2-7 Table 2-4 Result code ...2-13 Table 2-5 Debug port (Boot mode) error status 2-21 Table 2-6 FDD error code and status 2-32 Table 2-7 HDD error code and status 2-38 2-vi [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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...Section 2.11. 9. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting Procedures in Section 2.6. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 Check the Log Utilities function to isolate the problem. If an error is detected on the... hard disk test, perform the HDD Troubleshooting Procedures in Section 2.5. 3. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive Troubleshooting...
...Section 2.11. 9. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting Procedures in Section 2.6. 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-5 Check the Log Utilities function to isolate the problem. If an error is detected on the... hard disk test, perform the HDD Troubleshooting Procedures in Section 2.5. 3. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive Troubleshooting...
Maintenance Manual
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... the message instructs. Then press [F1] key ...... (f) *** Bad check sum (CMOS) *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If any other error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check system. Then press [F1] key ...... (g) *** Bad check...
... the message instructs. Then press [F1] key ...... (f) *** Bad check sum (CMOS) *** Check system. Then press [F1] key ...... 2-16 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) If any other error message displays, perform Check 2. (a) *** Bad HDD type *** Check system. Then press [F1] key ...... (e) *** Bad time function *** Check system. Then press [F1] key ...... (g) *** Bad check...
Maintenance Manual
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... (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) Built-in HDD ERROR (21) Select Bay ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-17 If the error message (18) appears, go to the Keyboard Troubleshooting Procedures in...
... (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) Built-in HDD ERROR (21) Select Bay ERROR (22) TIMER INTERRUPT ERROR (23) RTC UPDATE ERROR PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-17 If the error message (18) appears, go to the Keyboard Troubleshooting Procedures in...
Maintenance Manual
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... INIT_NDP INIT_SYSTEM (Initialization of system) INIT_DISPLAY VGA POST IDISP_LOGO SYS_MEM_CHECK Details Configuration Saving of VGA configuration result Task generation for waiting PCI_CONFIGURATION completion HDD initialization sequence start (Check of first 64KB memory) (Initialization of vectors) (Initialization of NDP) Storing of CMOS error status to IRT_ERR_STS_BUF ...of EDID information for LCD) (Waiting for VGA chip initialization completion, VGA BIOS initialization) (Displaying logo) (Check of convention memory)(Boot) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-25
... INIT_NDP INIT_SYSTEM (Initialization of system) INIT_DISPLAY VGA POST IDISP_LOGO SYS_MEM_CHECK Details Configuration Saving of VGA configuration result Task generation for waiting PCI_CONFIGURATION completion HDD initialization sequence start (Check of first 64KB memory) (Initialization of vectors) (Initialization of NDP) Storing of CMOS error status to IRT_ERR_STS_BUF ...of EDID information for LCD) (Waiting for VGA chip initialization completion, VGA BIOS initialization) (Displaying logo) (Check of convention memory)(Boot) PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-25
Maintenance Manual
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... (Initialization of DMA) (Boot) F11CH F11DH CHECK_SIO BOOT_PASSWORD (Check of SIO) (For models supporting SIO) (Check of password) (In the case of "Reboot") Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC initialization completion) Initialization of ATA priority (In the case of "Boot") BM loading process... fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion) Input of password BM opening (for models supporting fingerprint authentication) 2-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
... (Initialization of DMA) (Boot) F11CH F11DH CHECK_SIO BOOT_PASSWORD (Check of SIO) (For models supporting SIO) (Check of password) (In the case of "Reboot") Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC initialization completion) Initialization of ATA priority (In the case of "Boot") BM loading process... fingerprint authentication) Check of key input during IRT (waiting for KBC initialization completion) Input of password BM opening (for models supporting fingerprint authentication) 2-26 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634)
Maintenance Manual
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... disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button F124H FFFFH Clear of IRT status Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance...
... disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button F124H FFFFH Clear of IRT status Renewal of check sum of Runtime side NOTE: Status outputted by the test means the last error detected in the debug port test. 2-28 [CONFIDENTIAL] PORTEGE R500 Maintenance...
Maintenance Manual
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... drive Press any key Check 3 Make sure the Hard Disk option is functioning properly. Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages do not appear, perform Check 3. Transfer the contents of the hard disk... ERROR (After 5 seconds this message will be erased when you execute the HDD troubleshooting procedures. If the following messages appears, go to Procedure 5. If the problem still exists, go to Procedure 2. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Perform the steps below starting ...
... drive Press any key Check 3 Make sure the Hard Disk option is functioning properly. Procedure 1 Message Check When the computer's HDD does not function properly, some of the following messages do not appear, perform Check 3. Transfer the contents of the hard disk... ERROR (After 5 seconds this message will be erased when you execute the HDD troubleshooting procedures. If the following messages appears, go to Procedure 5. If the problem still exists, go to Procedure 2. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-35 Perform the steps below starting ...
Maintenance Manual
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...files on the display, the system files have been transferred to Procedure 3. Restart the computer and then go to the HDD. 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 2 Partition Check Insert the Toshiba DOS system disk and restart the computer with U key holding down. If you can change to drive C, go to...and restart the computer. If the problem still exists, go to read the precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Restart the computer. however, be sure to Procedure 3.
...files on the display, the system files have been transferred to Procedure 3. Restart the computer and then go to the HDD. 2 Troubleshooting Procedures 2.6 HDD Troubleshooting Procedure 2 Partition Check Insert the Toshiba DOS system disk and restart the computer with U key holding down. If you can change to drive C, go to...and restart the computer. If the problem still exists, go to read the precaution regarding access by other operating systems. 2-36 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Restart the computer. however, be sure to Procedure 3.
Maintenance Manual
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... the display, the HDD low level format is formatted using the Tests and Diagnostic program, go to Chapter 3, Tests and Diagnostics for more information about the diagnostic program. Refer to Procedure 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-37 If the following message appears on the display, refer to the Toshiba DOS Manual for...
... the display, the HDD low level format is formatted using the Tests and Diagnostic program, go to Chapter 3, Tests and Diagnostics for more information about the diagnostic program. Refer to Procedure 4. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-37 If the following message appears on the display, refer to the Toshiba DOS Manual for...
Maintenance Manual
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... 5. The error codes and statuses are listed in Chapter 4, Replacement Procedures. If an error code is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Table 2-7. If an error is not generated or the problem still exists, go... recover enable DMA CRC error HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Perform all of the...
... 5. The error codes and statuses are listed in Chapter 4, Replacement Procedures. If an error code is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Table 2-7. If an error is not generated or the problem still exists, go... recover enable DMA CRC error HDC error Seek error Time out error Drive not ready Undefined error Write fault Status error Access time error No HDD 2-38 [CONFIDENTIAL] PORTEGE R500 Maintenance Manual (960-634) Perform all of the...
Maintenance Manual
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.... Replace it with a new one following checks: Check 1 Make sure the HDD is still an error, go to CN1800 on the system board. 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD FPC or system board may be damaged. Replace it with a new one...Check 4. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If any of the connections are loose, reconnect firmly and repeat Procedure 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39
.... Replace it with a new one following checks: Check 1 Make sure the HDD is still an error, go to CN1800 on the system board. 2.6 HDD Troubleshooting 2 Troubleshooting Procedures Procedure 5 Connector Check and Replacement Check The HDD may be disconnected, or the HDD, HDD FPC or system board may be damaged. Replace it with a new one...Check 4. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If any of the connections are loose, reconnect firmly and repeat Procedure 1. PORTEGE R500 Maintenance Manual (960-634) [CONFIDENTIAL] 2-39