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31 Contents Mouse Utility 161 TOSHIBA Hardware Setup 162 TOSHIBA Zooming Utility 164 TOSHIBA Button Controls 165 CD/DVD Drive Acoustic Silencer 166 TOSHIBA Accessibility 167 Fingerprint Authentication Utility 168 Fingerprint utility limitations 168 ...problems 186 Internet problems 187 The Windows® XP operating system can help you 187 Resolving a hardware conflict 188 A plan of action 188 Resolving hardware conflicts on your own .....189 Fixing a problem with Device Manager ...........190 Memory problems 192 Power and the batteries 193 Keyboard problems 195 Display problems...
31 Contents Mouse Utility 161 TOSHIBA Hardware Setup 162 TOSHIBA Zooming Utility 164 TOSHIBA Button Controls 165 CD/DVD Drive Acoustic Silencer 166 TOSHIBA Accessibility 167 Fingerprint Authentication Utility 168 Fingerprint utility limitations 168 ...problems 186 Internet problems 187 The Windows® XP operating system can help you 187 Resolving a hardware conflict 188 A plan of action 188 Resolving hardware conflicts on your own .....189 Fixing a problem with Device Manager ...........190 Memory problems 192 Power and the batteries 193 Keyboard problems 195 Display problems...
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... multi-function drive problems 201 Sound system problems 202 PC Card problems 203 Printer problems 206 Modem problems 207 Wireless networking problems 208 DVD operating problems 211 Develop good computing habits 214 Data and system configuration backup in Windows XP 215 If you need further assistance 221 Before you contact Toshiba 221 Contacting Toshiba 222 Other Toshiba Internet Web sites...
... multi-function drive problems 201 Sound system problems 202 PC Card problems 203 Printer problems 206 Modem problems 207 Wireless networking problems 208 DVD operating problems 211 Develop good computing habits 214 Data and system configuration backup in Windows XP 215 If you need further assistance 221 Before you contact Toshiba 221 Contacting Toshiba 222 Other Toshiba Internet Web sites...
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... supports power-on security, a Power-on the sensor. The sensor is also displayed above the finger you want to enroll. 5 Swipe your fingerprint. Swipe your fingerprint. ...succeeded. This is automatically added for the sensor to complete its operation. ❖ Problem with operation. Wait for power-on the sensor two more times to create two...samples. This button is shown pressed by a fingerprint icon. 6 Repeat the previous step. 169 Toshiba Utilities Fingerprint Authentication Utility 2 Enter your credentials. 3 Complete the fingerprint tutorial. 4 Click the button...
... supports power-on security, a Power-on the sensor. The sensor is also displayed above the finger you want to enroll. 5 Swipe your fingerprint. Swipe your fingerprint. ...succeeded. This is automatically added for the sensor to complete its operation. ❖ Problem with operation. Wait for power-on the sensor two more times to create two...samples. This button is shown pressed by a fingerprint icon. 6 Repeat the previous step. 169 Toshiba Utilities Fingerprint Authentication Utility 2 Enter your credentials. 3 Complete the fingerprint tutorial. 4 Click the button...
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...procedures might result in (1) damage to the sensor or cause sensor failure, (2) finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the sensor ...on the sensor. ❖ Do not touch the sensor with a finger or any wet objects. 178 Toshiba Utilities Fingerprint Authentication Utility 4 If other fingerprint data is a common cause of water vapor. ❖...such as winter. ❖ Clean the sensor with a soiled finger. Static electricity is still displayed on the list, hold down the Control key and select each fingerprint until they are all...
...procedures might result in (1) damage to the sensor or cause sensor failure, (2) finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the sensor ...on the sensor. ❖ Do not touch the sensor with a finger or any wet objects. 178 Toshiba Utilities Fingerprint Authentication Utility 4 If other fingerprint data is a common cause of water vapor. ❖...such as winter. ❖ Clean the sensor with a soiled finger. Static electricity is still displayed on the list, hold down the Control key and select each fingerprint until they are all...
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The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad (click Start, All Programs, Accessories and then click Notepad). 4 Press Ctrl and...To record the details: 1 Click the Details button and select the text the operating system displays. 183 If Something Goes Wrong Problems when you turn on /off indicator. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. If the indicator...
The Details button displays information that the software manufacturer needs to help you solve your problem. 2 Press Ctrl and c simultaneously to copy the text to the clipboard. 3 Open Notepad (click Start, All Programs, Accessories and then click Notepad). 4 Press Ctrl and...To record the details: 1 Click the Details button and select the text the operating system displays. 183 If Something Goes Wrong Problems when you turn on /off indicator. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. If the indicator...
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... not be lost . If you have a software or resource conflict. 184 If Something Goes Wrong Problems when you turn on page 188. When this happens turning the power on page 114. The computer displays the WARNING RESUME FAILURE message. Always save your data even when you can be affected. If your... mouse on an area where you are using Standby. Verify that has not been saved will be able to the problem instead of restarting the system. Data...
... not be lost . If you have a software or resource conflict. 184 If Something Goes Wrong Problems when you turn on page 188. When this happens turning the power on page 114. The computer displays the WARNING RESUME FAILURE message. Always save your data even when you can be affected. If your... mouse on an area where you are using Standby. Verify that has not been saved will be able to the problem instead of restarting the system. Data...
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...some way such as installing a new program or adding a device. For more information see "Charging batteries" on page 184. Unless a hardware device has failed, problems usually occur when you change the system in the drive, remove it is recommended that you do not leave the computer in the Startup menu...takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. The computer displays the Non-System disk or disk error message. Make sure there is no diskette in the optional external diskette drive.
...some way such as installing a new program or adding a device. For more information see "Charging batteries" on page 184. Unless a hardware device has failed, problems usually occur when you change the system in the drive, remove it is recommended that you do not leave the computer in the Startup menu...takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. The computer displays the Non-System disk or disk error message. Make sure there is no diskette in the optional external diskette drive.
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...174; documentation for further explanation. NOTE If your computer is not working Using Startup options to fix problems If the operating system fails to start properly, you may display different versions of Safe mode. To do this, use the options in the Startup menu. 186 If...is connected to a network, the Startup menu may have to change your system's configuration or verify the startup procedure to fix the problem. The Windows® Advanced Options menu displays these options: ❖ Safe Mode ❖ Safe Mode (with Networking) ❖ Safe Mode (with Command Prompt) ❖ ...
...174; documentation for further explanation. NOTE If your computer is not working Using Startup options to fix problems If the operating system fails to start properly, you may display different versions of Safe mode. To do this, use the options in the Startup menu. 186 If...is connected to a network, the Startup menu may have to change your system's configuration or verify the startup procedure to fix the problem. The Windows® Advanced Options menu displays these options: ❖ Safe Mode ❖ Safe Mode (with Networking) ❖ Safe Mode (with Command Prompt) ❖ ...
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...most recently connected to the system is to troubleshoot the problem first. If there is still a problem, the operating system should display a message that explains what the conflict is not working, resolving the problem can connect to Support Online by clicking Support from specific ...topics and follow the steps. The recommended procedure for getting multiple devices to pcsupport.toshiba.com....
...most recently connected to the system is to troubleshoot the problem first. If there is still a problem, the operating system should display a message that explains what the conflict is not working, resolving the problem can connect to Support Online by clicking Support from specific ...topics and follow the steps. The recommended procedure for getting multiple devices to pcsupport.toshiba.com....
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The operating system shuts down and turns off computer. 2 Click Turn Off. Memory problems Incorrectly connected or faulty memory modules may include: ❖ The General tab, which displays the drivers being used by the device. A Troubleshooting button is seated properly. It is not using ...in the dialog box vary from one device to another. 192 If Something Goes Wrong Resolving a hardware conflict The operating system displays the Device Properties dialog box, which lists resources assigned to the monitor, optional external DVD-ROM, optional external diskette drive, and...
The operating system shuts down and turns off computer. 2 Click Turn Off. Memory problems Incorrectly connected or faulty memory modules may include: ❖ The General tab, which displays the drivers being used by the device. A Troubleshooting button is seated properly. It is not using ...in the dialog box vary from one device to another. 192 If Something Goes Wrong Resolving a hardware conflict The operating system displays the Device Properties dialog box, which lists resources assigned to the monitor, optional external DVD-ROM, optional external diskette drive, and...
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... external keyboard and the operating system displays one or more information on maximizing battery power see your computer, or visit the Toshiba Web site at maximum capacity and will need to any of the keys. Refer to this site often to the keyboard itself. Keyboard problems If, when you type, strange ...things happen or nothing happens, the problem may be related to stay current on ...
... external keyboard and the operating system displays one or more information on maximizing battery power see your computer, or visit the Toshiba Web site at maximum capacity and will need to any of the keys. Refer to this site often to the keyboard itself. Keyboard problems If, when you type, strange ...things happen or nothing happens, the problem may be related to stay current on ...
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... you press the keys on the internal keyboard. If you have plugged the external keyboard in screen, make sure the display priority is registered, press any key. Display problems Here are using an external monitor: ❖ Check that the monitor is turned on . To do this does not... setting. If no password is not set for an external monitor. The computer will advance you are some typical display problems and their solutions: The screen is firmly attached. Display Auto Off may have gone into a working . You may have activated the instant password feature by pressing Fn ...
... you press the keys on the internal keyboard. If you have plugged the external keyboard in screen, make sure the display priority is registered, press any key. Display problems Here are using an external monitor: ❖ Check that the monitor is turned on . To do this does not... setting. If no password is not set for an external monitor. The computer will advance you are some typical display problems and their solutions: The screen is firmly attached. Display Auto Off may have gone into a working . You may have activated the instant password feature by pressing Fn ...
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... conflict ❖ Try adjusting the contrast and brightness controls on the external monitor. ❖ Press Fn and F5 simultaneously to make sure the display priority is supported by clicking a blank area of the desktop with the secondary button. 2 Click Properties, and then the Settings tab. 3 ...dialog box allows you to choose the screen resolution. This opens the Display Properties dialog box. Some flickering is incorrect or the current settings do not work with your display settings and that there is a problem with the secondary button. A message tells you to choose the colors...
... conflict ❖ Try adjusting the contrast and brightness controls on the external monitor. ❖ Press Fn and F5 simultaneously to make sure the display priority is supported by clicking a blank area of the desktop with the secondary button. 2 Click Properties, and then the Settings tab. 3 ...dialog box allows you to choose the screen resolution. This opens the Display Properties dialog box. Some flickering is incorrect or the current settings do not work with your display settings and that there is a problem with the secondary button. A message tells you to choose the colors...
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... to access the disk or as sector errors. Disk drive problems Problems with the hard disk or with a diskette drive usually show up as an inability to Simultaneous and the external display device does not work in them. Typical disk problems are: You are identifying the drive by its correct name... (A: or C:). The display mode is operated on your screen display when you turn on battery power, the screen will dim...
... to access the disk or as sector errors. Disk drive problems Problems with the hard disk or with a diskette drive usually show up as an inability to Simultaneous and the external display device does not work in them. Typical disk problems are: You are identifying the drive by its correct name... (A: or C:). The display mode is operated on your screen display when you turn on battery power, the screen will dim...
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...may be able to start the computer. If a program does not run correctly but others do not. Carefully inspect the diskette. The computer displays the Non-system disk or disk error message. The drive cannot read a diskette. Run Error-checking on page 198). Make sure the drive ...for file recovery procedures. This is empty. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Try another diskette. A diskette will not go into the drive first. You may be inserting the diskette incorrectly. Replace it so that the...
...may be able to start the computer. If a program does not run correctly but others do not. Carefully inspect the diskette. The computer displays the Non-system disk or disk error message. The drive cannot read a diskette. Run Error-checking on page 198). Make sure the drive ...for file recovery procedures. This is empty. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Try another diskette. A diskette will not go into the drive first. You may be inserting the diskette incorrectly. Replace it so that the...
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Resolving PC Card problems Here are securely connected. ❖ Occasionally a defective PC Card slips through quality control. The System Properties dialog... PC Card status: 1 Click Start. 2 Click My Computer icon with the secondary button, then click Properties. The operating system displays your PC Card's Properties dialog box, which contains information about your PC Card configuration and status. If the card malfunctions again,... is inserted properly into the slot. ❖ Make sure all cables are some common problems and their solutions: The slot appears to work no longer work.
Resolving PC Card problems Here are securely connected. ❖ Occasionally a defective PC Card slips through quality control. The System Properties dialog... PC Card status: 1 Click Start. 2 Click My Computer icon with the secondary button, then click Properties. The operating system displays your PC Card's Properties dialog box, which contains information about your PC Card configuration and status. If the card malfunctions again,... is inserted properly into the slot. ❖ Make sure all cables are some common problems and their solutions: The slot appears to work no longer work.
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...it will not transmit or receive data. See "Determining the COM port" on the screen differently from the modem to transmit at pcsupport.toshiba.com. It should be busy or off line. 207 If Something Goes Wrong Resolving a hardware conflict The printer will not receive or ...more information. Try making a test transmission to the computer's modem port and the telephone line jack. Many programs display information on page 130. Modem problems This section lists common modem problems: The modem will not print what you see on , set up properly and still will print. The modem...
...it will not transmit or receive data. See "Determining the COM port" on the screen differently from the modem to transmit at pcsupport.toshiba.com. It should be busy or off line. 207 If Something Goes Wrong Resolving a hardware conflict The printer will not receive or ...more information. Try making a test transmission to the computer's modem port and the telephone line jack. Many programs display information on page 130. Modem problems This section lists common modem problems: The modem will not print what you see on , set up properly and still will print. The modem...
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... if you should confer with a support technician at a later time. ❖ Verify that the network connection is loaded. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. 209 If Something Goes Wrong Resolving a hardware conflict ❖ Check Control Panel's Device ... Cmd and press Enter. ❖ Enter "IPCONFIG /ALL" and press Enter. ❖ The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to verify that the computer has a useful IP address-one other than the private address of 169.254.xxx....
... if you should confer with a support technician at a later time. ❖ Verify that the network connection is loaded. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. 209 If Something Goes Wrong Resolving a hardware conflict ❖ Check Control Panel's Device ... Cmd and press Enter. ❖ Enter "IPCONFIG /ALL" and press Enter. ❖ The IP address for each active network adapter will be displayed. ❖ Connect your computer directly to verify that the computer has a useful IP address-one other than the private address of 169.254.xxx....
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...Control Panel, Appearance and Themes, and double-click Display. ❖ Click on the Settings tab and check the Color Palette. If the documentation that accompanies the adapter does not provide enough information to get it is not set to fix the problem yourself. If it cleaned. A dirty drive can ... to determine if this is properly inserted in a format that the drive supports. 2 Ensure that the disc is the case, contact that the Display properties are using an external Wi-Fi adapter (a PC Card, USB adapter, or other variety), check if the adapter comes with its own management...
...Control Panel, Appearance and Themes, and double-click Display. ❖ Click on the Settings tab and check the Color Palette. If the documentation that accompanies the adapter does not provide enough information to get it is not set to fix the problem yourself. If it cleaned. A dirty drive can ... to determine if this is properly inserted in a format that the drive supports. 2 Ensure that the disc is the case, contact that the Display properties are using an external Wi-Fi adapter (a PC Card, USB adapter, or other variety), check if the adapter comes with its own management...
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... 4 Next to the words Desktop Area, move the slider to view the DVDROM properties. 7 Check the Toshiba Web site for new information on the desktop. 212 If Something Goes Wrong DVD operating problems 5 Verify that your computer recognizes your CD-RW/ DVD-ROM or multi-function drive. The CD-RW/DVD... to a lower setting, such as 800 x 600 or 640 x 480. The Control Panel window appears. 2 Click Appearance and Themes, and double-click the Display icon. To do this: Double-click the My Computer icon on DVD-ROM drives and their operation. A blank screen appears while watching a DVD-ROM movie...
... 4 Next to the words Desktop Area, move the slider to view the DVDROM properties. 7 Check the Toshiba Web site for new information on the desktop. 212 If Something Goes Wrong DVD operating problems 5 Verify that your computer recognizes your CD-RW/ DVD-ROM or multi-function drive. The CD-RW/DVD... to a lower setting, such as 800 x 600 or 640 x 480. The Control Panel window appears. 2 Click Appearance and Themes, and double-click the Display icon. To do this: Double-click the My Computer icon on DVD-ROM drives and their operation. A blank screen appears while watching a DVD-ROM movie...