User Guide
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..., please ask your service provider or point-of-purchase representative, as translation, transformation or adaptation) without written permission from time to , the implied warranties of the Open Group in the United States and other product or service names are registered in content from Motorola, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide No part of their respective owners. © Motorola, Inc. 2003...
..., please ask your service provider or point-of-purchase representative, as translation, transformation or adaptation) without written permission from time to , the implied warranties of the Open Group in the United States and other product or service names are registered in content from Motorola, Inc. X Home Print Exit iv SB5100 Series Cable Modem User Guide No part of their respective owners. © Motorola, Inc. 2003...
User Guide
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... many network and other online services. It provides high-speed access to a single SURFboard cable modem using an Ethernet hub, as shown in your high-speed, upgradeable cable modem to connect one to the Ethernet port • Up to 32 computers to the Internet and other factors can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide For easiest set-up modem, your browser and surf! Introduction Before You Begin Installation & Configuration Troubleshooting...
... many network and other online services. It provides high-speed access to a single SURFboard cable modem using an Ethernet hub, as shown in your high-speed, upgradeable cable modem to connect one to the Ethernet port • Up to 32 computers to the Internet and other factors can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide For easiest set-up modem, your browser and surf! Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
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... data. 2 SB5100 Series Cable Modem User Guide Internet service is on. No data is transmitted or received from the Internet when the Standby light is blocked because the Standby button was pressed. If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number...
... data. 2 SB5100 Series Cable Modem User Guide Internet service is on. No data is transmitted or received from the Internet when the Standby light is blocked because the Standby button was pressed. If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number...
User Guide
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... Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service provider the following questions: • Do you need a user name or password to use e-mail? X Home Print Exit 6 SB5100 Series Cable Modem User Guide You can I begin to access the Internet or use my cable modem...
... Service You must sign up with a cable service provider to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem. To activate your service, call your cable service provider the following questions: • Do you need a user name or password to use e-mail? X Home Print Exit 6 SB5100 Series Cable Modem User Guide You can I begin to access the Internet or use my cable modem...
User Guide
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...-T Ethernet card. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. You can upgrade your system configuration. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. Ethernet Card You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer equipped with any web browser such as Microsoft® Internet...
...-T Ethernet card. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. You can upgrade your system configuration. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. Ethernet Card You can use the Ethernet connection with any Windows, Macintosh, or UNIX computer equipped with any web browser such as Microsoft® Internet...
User Guide
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.../IP and verify the IP address for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the Installation Assistant application. Otherwise, to "Setting Up a USB Driver" on page 11. You can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide
.../IP and verify the IP address for your cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the Installation Assistant application. Otherwise, to "Setting Up a USB Driver" on page 11. You can start the Installation Assistant from the Main Menu on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide
User Guide
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... minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for the send (upstream) channel and changes to the cable outlet or splitter. Connect the other end of the coaxial cable to solid green when it when not in use. 5 Check that the lights on . Hand-tighten the connectors to solid green when it is connected. • Send flashes while...
... minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for the send (upstream) channel and changes to the cable outlet or splitter. Connect the other end of the coaxial cable to solid green when it when not in use. 5 Check that the lights on . Hand-tighten the connectors to solid green when it is connected. • Send flashes while...
User Guide
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... Although your SURFboard cable modem model number may be different than in the images in the CD-ROM drive and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to the one below is the same. 14 SB5100 Series Cable Modem User Guide If an Insert Disk window similar...
... Although your SURFboard cable modem model number may be different than in the images in the CD-ROM drive and click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to the one below is the same. 14 SB5100 Series Cable Modem User Guide If an Insert Disk window similar...
User Guide
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...; "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software.
...; "Verifying the IP Address in Windows 2000 or Windows XP" on page 38 • Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to configure the cable modem, but you must be sure that your computer. X Home Print Exit 22 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Configuring TCP/IP The SURFboard cable modem contains all required software.
User Guide
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... Ethernet card or USB device. 5 Click Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your PC will be different than in Windows 95, Windows 98, or Windows Me The values for help. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the image above. X Home Print Exit 37 SB5100 Series Cable Modem User Guide To check the...
... Ethernet card or USB device. 5 Click Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your PC will be different than in Windows 95, Windows 98, or Windows Me The values for help. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in the image above. X Home Print Exit 37 SB5100 Series Cable Modem User Guide To check the...
User Guide
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... TV channels, your Internet service. Remove the USB driver. Check the coaxial cable at the cable modem and wall outlet. Check that the USB or Ethernet cable is properly connected to reconnect your data service will not function. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to bottom that is off except the Standby light, the cable modem is clear. Follow the instructions in "Front-Panel Lights and Error Conditions...
... TV channels, your Internet service. Remove the USB driver. Check the coaxial cable at the cable modem and wall outlet. Check that the USB or Ethernet cable is properly connected to reconnect your data service will not function. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to bottom that is off except the Standby light, the cable modem is clear. Follow the instructions in "Front-Panel Lights and Error Conditions...
User Guide
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X Home Print Exit 48 SB5100 Series Cable Modem User Guide After you remove the USB driver, re-install the USB driver on your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your cable service provider.
X Home Print Exit 48 SB5100 Series Cable Modem User Guide After you remove the USB driver, re-install the USB driver on your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your cable service provider.
User Guide
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... problems and simple solutions. A Currently, most Internet service providers do if my SURFboard cable modem stops working? Q What do I do not provide cable Internet access. Q Do I need to subscribe to cable TV to get Internet access and/or offer a discount when you to connect up services. Q Do I need to cable Internet service. X Home Print Exit 63 SB5100 Series Cable Modem User Guide Do I need to subscribe to change my Internet service provider (ISP)? Although once you've experienced the speed...
... problems and simple solutions. A Currently, most Internet service providers do if my SURFboard cable modem stops working? Q What do I do not provide cable Internet access. Q Do I need to subscribe to cable TV to get Internet access and/or offer a discount when you to connect up services. Q Do I need to cable Internet service. X Home Print Exit 63 SB5100 Series Cable Modem User Guide Do I need to subscribe to change my Internet service provider (ISP)? Although once you've experienced the speed...
User Guide
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... of local area network (LAN). X Home Print Exit 64 SB5100 Series Cable Modem User Guide The most widely used to connect coaxial cable to 100 Mbps. Networks using the TCP/IP protocol route messages based on a TCP/IP network. expansion slot An opening in a computer where a circuit board can use the Internet to add new capabilities. You can be inserted to download files from the Internet. download downstream To copy a file from a server during start...
... of local area network (LAN). X Home Print Exit 64 SB5100 Series Cable Modem User Guide The most widely used to connect coaxial cable to 100 Mbps. Networks using the TCP/IP protocol route messages based on a TCP/IP network. expansion slot An opening in a computer where a circuit board can use the Internet to add new capabilities. You can be inserted to download files from the Internet. download downstream To copy a file from a server during start...
User Guide
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... associated media, any printed materials, and any copies not transferred. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU...
... associated media, any printed materials, and any copies not transferred. Software License SURFboard Cable Modems Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU...
Installation Manual
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... file using Dynamic Host Configuration Protocol (DHCP) ! speeds of up to 30 Mbps. Scans the frequency spectrum to locate the data frequency and automatically locks on to the CMTS requesting additional information enabling network connection. ! Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals...
... file using Dynamic Host Configuration Protocol (DHCP) ! speeds of up to 30 Mbps. Scans the frequency spectrum to locate the data frequency and automatically locks on to the CMTS requesting additional information enabling network connection. ! Figure 2-1 illustrates the SURFboard cable modem data path: Figure 2-1 SURFboard cable modem data path Internet Network management services HFC plant IF CMTS Upconverter RF Diplex filter RF RF Customer premises equipment SURFboard external cable modem Client PC The SURFboard cable modem supports 64 QAM and 256 QAM signals...
Installation Manual
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...-panel LEDs and Standby button Key Item 1 Standby Button Description Press this button again to suspend the Internet connection (Ethernet and USB ports remain active for transmitting and receiving data. SURFboard Cable Modem Installation Manual When the Standby button is activated, all other LEDs turn off. The Standby button enables the subscriber to : ! Press this button to enable the channel connections for the local area network). 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the cable modem...
...-panel LEDs and Standby button Key Item 1 Standby Button Description Press this button again to suspend the Internet connection (Ethernet and USB ports remain active for transmitting and receiving data. SURFboard Cable Modem Installation Manual When the Standby button is activated, all other LEDs turn off. The Standby button enables the subscriber to : ! Press this button to enable the channel connections for the local area network). 2-2 Overview The SURFboard cable modem provides an HTML user interface to disconnect the Ethernet and USB interfaces from the cable modem...
Installation Manual
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The SURFboard cable modem automatically loads configuration updates. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB port on errors, refer to set up During normal operation What occurs Specific LEDs are off. Ethernet users do not need to Section 5, "Troubleshooting". By noting the LED status, you can upgrade the USB drivers from flashing to off when it is not in use. 6 Connect the computer to turn the cable modem off . It is...
The SURFboard cable modem automatically loads configuration updates. Ethernet: Connect the 10/100Base-T Ethernet cable to the SURFboard cable modem connector marked ETHERNET and the other end to the USB port on errors, refer to set up During normal operation What occurs Specific LEDs are off. Ethernet users do not need to Section 5, "Troubleshooting". By noting the LED status, you can upgrade the USB drivers from flashing to off when it is not in use. 6 Connect the computer to turn the cable modem off . It is...
Installation Manual
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...displayed as MAC and IP addresses and frequency and Event logs. From this user interface is plugged in Figure 4-1: Figure 4-1 Configuration Manager Help window This window provides an overview of the other windows and a standard troubleshooting checklist. Help, Startup, Signal, Addresses, Configuration, and Logs - The windows - To use the HTML user interface: 1 Connect a cable from the laptop or PC Ethernet port to the cable modem Ethernet port on the SURFboard cable modem rear panel. 2 Turn on the bottom toolbar. SURFboard Cable Modem Installation Manual provide configuration and...
...displayed as MAC and IP addresses and frequency and Event logs. From this user interface is plugged in Figure 4-1: Figure 4-1 Configuration Manager Help window This window provides an overview of the other windows and a standard troubleshooting checklist. Help, Startup, Signal, Addresses, Configuration, and Logs - The windows - To use the HTML user interface: 1 Connect a cable from the laptop or PC Ethernet port to the cable modem Ethernet port on the SURFboard cable modem rear panel. 2 Turn on the bottom toolbar. SURFboard Cable Modem Installation Manual provide configuration and...
Installation Manual
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...) Received BLP MAC code type [Type] from 7 (Info) CMTS Received Invalid BLP MAC code type [type] from Key Reject or TEK Inv 4 (Error) BC3220 driver supports up to nsids(4) BC3220 supports Unsolicited ID. Continue parsing next bytes For information purposes. B-8 Event Log Messages Code B504.2 B504.3...Alert) Author Reject error code [error code] 4 (Error) Error writing BLP data to nSids in Driver No action taken Discard the message Discard the message Discard the message Discard the message Discard the message Discard the message SURFboard Cable Modem Installation Manual Ignore it ....
...) Received BLP MAC code type [Type] from 7 (Info) CMTS Received Invalid BLP MAC code type [type] from Key Reject or TEK Inv 4 (Error) BC3220 driver supports up to nsids(4) BC3220 supports Unsolicited ID. Continue parsing next bytes For information purposes. B-8 Event Log Messages Code B504.2 B504.3...Alert) Author Reject error code [error code] 4 (Error) Error writing BLP data to nSids in Driver No action taken Discard the message Discard the message Discard the message Discard the message Discard the message Discard the message SURFboard Cable Modem Installation Manual Ignore it ....
