Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by jostri on June 5th, 2014
Where Reset Button On Motorola Sb6121 Docsis 3.0 Cable Modem?
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 7
... Provides power via an AC electrical outlet
Ethernet Cable Software License & Regulatory Card
SB6121 Install Sheet
Standard Category 5 or higher, cable for connecting to the Internet and other online services. It also provides instructions for the SB6121. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the...
Installation Guide - Page 9
...Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for an...
Installation Guide - Page 10
...-T) connection from the SB6121 to your PC
Powers on and off the cable modem
Note: The Energy Conservation switch may be an option that is not provided by your service provider may also implement bonded channels for high-speed Internet and Ethernet connections. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation...
Installation Guide - Page 11
... an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable
2
Coaxial cable connector
3
+12VDC Power connector
B
MAC Label
The SB6121 Media Access Control (MAC) label is a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
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Installation Guide - Page 12
... hazard and damage the product.
1. Installing the Modem • Connecting the SB6121
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
6
Uncontrolled Document Do not route the Ethernet cable outside of the coaxial cable to the Cable connector on the modem. Exposure of the Ethernet cable to the Ethernet port on the modem.
Plug the power cord into an electrical wall...
Installation Guide - Page 13
...mm to mount the cable modem. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
7
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Note: If possible, mount the modem to concrete, masonry,...
button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable modem
Wall Mounting the Modem
If...
Installation Guide - Page 14
...template on the wall to prevent any safety hazards. 6. After mounting the cable modem, reconnect the coaxial and Ethernet cable. 4.
Verify that the cable modem is still securely attached to a depth of at least 1½
inches ... holes to the wall. Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Installation Guide - Page 15
B
Installing the Modem • Wall Mounting the Modem
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
9
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Installation Guide - Page 16
...1. B
4
Connecting to the Internet
Checking for an Internet Connection
After installing your cable modem, you are now ready to connect your network interface. 6. If the Motorola website appears, you do not see the Configuring TCP/IP section for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10
Uncontrolled Document Configuring TCP/IP for Windows...
Installation Guide - Page 17
... IP address automatically and Obtain DNS server address
automatically. 8. When you complete the TCP/IP configuration, go to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
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If you to allow access to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11. Be sure...
Installation Guide - Page 18
.... 6. The Auto-configuration IP address, ranging from a Dynamic Host Configuration Protocol (DHCP) server. Click Run to 169.254.255.255, is reserved for Windows 7
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Type cmd and click OK to obtain one. Click Accessories. 4. The Auto-configuration IP address, ranging from 169.254...
Installation Guide - Page 19
... address should appear indicating that Internet access is available.
3. Select Run to the Internet • Renewing the IP Address for Windows 7, Vista, or XP
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
13
Uncontrolled Document If, after performing this procedure, your computer still cannot access the Internet, call your IP address.
Connecting to open...
Installation Guide - Page 20
...the Address bar. 3. You can also reset the modem configuration back to monitor the various configuration settings and operational status of your cable modem.
Type http://192.168.100.1 in the Modem Configuration Manager, please contact your cable modem. 2. Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14...
Installation Guide - Page 21
... All Defaults. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. B
Restoring Your Modem Settings
You can reset your existing modem configuration settings.
Select Configuration from the menu bar.
2. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document...
Installation Guide - Page 22
...; Call your service provider if you have to reset the SB6121 modem configuration to ensure your service provider.
B
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service is not functioning properly.
Troubleshooting • Solutions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Uncontrolled Document Your...
Installation Guide - Page 23
... IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
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Front Panel Icons and Error Conditions
The SB6121 front panel icons provide status information for the following error conditions:
ICON
Table 2 -
Installation Guide - Page 24
..., YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
TRANSFER the Software (including all copies of this License.
B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. If you transfer the Software, you must at...
Installation Guide - Page 25
..., or unauthorized repair; or in design, construction, operation or maintenance of any Product subjected to restrictions as set forth in this License.
Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044.
Installation Guide - Page 26
... OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
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How long does this...
Quick Reference Guide - Page 4
... acquired. Modem processing for DHCP, TFTP, and TOD. E. Powered off , modem is connected and blinks when transmitting or
receiving data. Performing firmware upgrade DOCSIS 3.0 modems have dual... the Motorola SB6121:
1. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 PC/Activity is solid when a CPE is faulty. Unplug the cable modem from power...
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