Motorola SB5100 Support Question
Motorola SB5100 Support Question
Find answers below for this question about Motorola SB5100 - SURFboard - 38 Mbps Cable Modem.Need a Motorola SB5100 manual? We have 2 online manuals for this item!
Question posted by missPierr on September 19th, 2013
How To Download Motorola Sb5100 Cable Modem Config File
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Related Motorola SB5100 Manual Pages
User Guide - Page 7
It lets you have a new Motorola® SURFboard® cable modem.
Introduction
Congratulations, you enjoy surfing the web without the long wait. Your cable modem is up to a single SURFboard cable modem using an Ethernet hub, as
shown in your browser and surf!
This cable modem transmits and receives data much faster than a dial-up modems or ISDN, you're always on, always...
User Guide - Page 12
... You should ask your local cable service provider. X
Home
Print
Exit
6
SB5100 Series Cable Modem User Guide To activate your service, call your cable service provider the following questions:
• Do you need a user name or password to access the Internet or use my cable modem? • Are there any files I need to download after I am connected? • Do...
User Guide - Page 13
... provided with your SURFboard cable modem. If it must use the Ethernet connection. USB Connection
You can use the USB connection with a 10Base-T or 10/100Base-T Ethernet card. The USB connection requires special USB driver software that has a USB interface. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash...
User Guide - Page 15
... the electrical outlet.
You do not need to solid green when the download is unplugged.
2 Connect one end of the coaxial cable to the wall outlet first. X
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9
SB5100 Series Cable Modem User Guide This turns the SURFboard cable modem on the cable modem front cycle through this sequence:
• Power flashes during the self-test and changes...
User Guide - Page 67
... 1-877-466-8646 for technical and warranty support. Introduction Before You Begin
Installation & Configuration Troubleshooting FAQ Glossary License
Contact Us
For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. SURFboard cable modem
If you own your cable service provider. X
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Exit
61
SB5100 Series Cable Modem User Guide
User Guide - Page 68
... calls and faxes. X
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62
SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License
Frequently Asked Questions
Here are answers to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. Many network...
User Guide - Page 72
... and its 3rd party licensors retain the ownership of such Software. Software License
SURFboard Cable Modems
Motorola, Inc., Broadband Communications Sector ("Motorola") 101 Tournament Drive Horsham, PA 19044
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION...
Installation Manual - Page 8
... ! Section 1
Introduction
The Motorola® SURFboard SB5100 series cable modem provides a link from a home or business computer to 32 users ! USB interface for direct connection to USB-equipped computers ! 10/100Base-T Ethernet port supporting up to 38 Mbps in a single 6 MHz channel (55 Mbps in a 8 MHz channel for troubleshooting
SURFboard Cable Modem Installation Manual Automatic...
Installation Manual - Page 11
Receives a configuration file using Dynamic Host Configuration Protocol (DHCP)
!
SURFboard Cable Modem Installation Manual Transmits a message to use on the network and automatically configures itself with A-TDMA or S-CDMA technology. The actual speeds will vary; speeds of up to 38 Mbps (55 Mbps for a message containing the upstream parameters such as frequency, modulation, ...
Installation Manual - Page 18
... Windows 2000," on page 3-21 # "Configuring for Windows XP," on the back of the problem. The SURFboard cable modem automatically reboots if the IP address and the cable modem configuration file is off. It is not necessary to turn the cable modem off .
For example, if the downstream channel is inserted in use.
6 Connect the computer to the...
Installation Manual - Page 60
...-install the USB driver from installation errors using the Motorola Remove program or Solution procedures. The SURFboard Cable Modem USB Driver Removal window is displayed during installation.
It performs the same function as the device removals in the following directory path: pub/Downloads/SURFboard_USB_Driver/v20_Drivers.exe. The files are displayed on where the error occurred, run...
Installation Manual - Page 62
... Up a USB Driver for download from the SURFboard cable modem. 2 From the Windows Desktop, right-click the Network Neighborhood icon to display a list of
options. 3 Click Properties at the bottom of the list. SURFboard Cable Modem Installation Manual If TCP/IP is displayed:
4 Click the Configuration tab, select the Motorola Surfboard USB Cable Modem entry, and then click Properties...
Installation Manual - Page 72
...protocol Interface to PC Power Power adapter input
Dimensions Operating temperature Storage temperature Operating humidity
64 QAM or 256 QAM 38 Mbps maximum (limited by such factors as customer provider equipment (CPE) and service provider restrictions) 88 MHz to ...H x 2.3" W x 6.0" L 0 to +40º C -30º C to +80º C 0% to 95% RH, non-condensing
SURFboard Cable Modem Installation Manual
Installation Manual - Page 76
...)
Won't be saved to notify CMTS the range error
Continue reading next bytes of Service configuration is not in TFTP config
Up Stream Priority configuration invalid format. Class of Config file. Set to 0 value
SURFboard Cable Modem Installation Manual
Up Stream Channel Change followed with (RE-) Registration REQ. B-4
Event Log Messages
Code I103.0
Event Log Messages...
Installation Manual - Page 77
... ID length. Level 7 (Info) 4 (Error)
4 (Error) 4 (Error)
Service not available.
SURFboard Cable Modem Installation Manual Level 4 (Error)
4 (Error) 4 (Error) 7 (Info) 7 (Info)
Cable Modem Actions Continue reading next bytes of REGRSP msg.
Continue reading next bytes of Config file. Reason: Permanent
Cable Modem Actions
No action taken
Ignore it and continue reading next...
Installation Manual - Page 84
... the config file, retry a few times. B-12
Event Log Messages
Code D518.0
D519.0 D520.0 D521.0 D522.0 D523.0
Event Log Messages
Unable to write DHCP_LEASE_RENEWAL_ABOUT_TO_ FAIL to pipe
DHCP Client shutting down
DHCP Client unable to notify the CMTS range error
Fail TFTP. Retry twice. Invalid TFTP Server IP Address 4 (Error)
D530.3 DHCP - SURFboard Cable Modem...
Installation Manual - Page 85
....4
F502.1 F502.2 F502.3 F502.4 F502.5 F502.6 F504.1
Event Log Messages
Bridge Hook. SURFboard Cable Modem Installation Manual Init failed to get HFC MAC address. BridgeHook. Bridge Multicast Aging. Contact your ... table. Init failed to Cable interface. No other action. Table is either full or corrupted.
Failed to config value out of Config file.
Contact your vendor. No...
Installation Manual - Page 86
... Filters.
Contact your vendor. Config file tried to send an Igmp request for aging Multicast filters. Set max to 32 and write this message to SNMP. An attempt was made to add either a MAC filter or a Multicast filter to Send Igmp Request.
Set Max Entries. Table full. 4 (Error)
Cable Modem Actions
Bridge failed to...
Installation Manual - Page 95
...a row. Get new copy of memory.
Update failed. SURFboard Cable Modem Installation Manual Event Log Messages
B-23
Unit Update
Code X500.0...)
X501.2 Can't write Unit Update data to download.
CM is already running the image it was unable... to write image file to flash.
2(Alert)
Cable Modem Actions
No action needed . SUCCESS
Unit Update From Config File...... SUCCESS
Unit Update...
Installation Manual - Page 96
... the Software Server and retry the operation
Continue using current image. Continue using current image. Continue using current image. SURFboard Cable Modem Installation Manual
Read wrong number of bytes for network problems, that file exists, that docsDevSwServer is most likely corrupt. System could not write the new bootrom to transfer the new image from...
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