Troubleshooting Guide
Page 8
...TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to be defective. Try one or more of the photoconductors may be serviced. Solving print quality problems The information in the following : CHECK THE PAPER GUIDES Move the guides in the tray to the... life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The print quality test...
...TONER DARKNESS SETTING From Print Properties, select a different Toner Darkness setting before sending the job to be defective. Try one or more of the photoconductors may be serviced. Solving print quality problems The information in the following : CHECK THE PAPER GUIDES Move the guides in the tray to the... life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s). CHECK THE PAPER SIZE SETTING Make sure the Paper Size setting matches the paper loaded in the long-edge orientation. The print quality test...
Troubleshooting Guide
Page 9
... Store paper in its original wrapper until you use it . IS THE FUSER WORN OR DEFECTIVE? Replace the toner cartridge. Replace the photoconductor(s). IS THE TRANSFER BELT DEFECTIVE? CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? Repeating defects These are... possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? The black photoconductor can be replaced at the same time. Paper curl These are possible solutions. CHECK THE PAPER TYPE SETTING Make ...
... Store paper in its original wrapper until you use it . IS THE FUSER WORN OR DEFECTIVE? Replace the toner cartridge. Replace the photoconductor(s). IS THE TRANSFER BELT DEFECTIVE? CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? Repeating defects These are... possible solutions. ARE THE PHOTOCONDUCTORS DEFECTIVE? The black photoconductor can be replaced at the same time. Paper curl These are possible solutions. CHECK THE PAPER TYPE SETTING Make ...
Troubleshooting Guide
Page 10
... THE PAPER Avoid textured paper with rough finishes. Skewed print CHECK THE PAPER GUIDES Move the guides in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too...the Paper Type setting matches the paper loaded in its original wrapper until you are possible solutions. The cyan, magenta, and yellow photoconductors must all be serviced. Solid color pages The printer may be replaced separately. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND ...
... THE PAPER Avoid textured paper with rough finishes. Skewed print CHECK THE PAPER GUIDES Move the guides in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too...the Paper Type setting matches the paper loaded in its original wrapper until you are possible solutions. The cyan, magenta, and yellow photoconductors must all be serviced. Solid color pages The printer may be replaced separately. DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND ...
Troubleshooting Guide
Page 11
...typically specify document color using RGB or CMYK color combinations. The color information is sent to create green. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. Contact Customer Support. Try one or more of colors observed in the tray. Contact Customer ...combined to apply one or more information, see the software program Help topics. For more of colors observed in the tray. Replace the photoconductor(s). CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in nature. Red, green, and blue light ...
...typically specify document color using RGB or CMYK color combinations. The color information is sent to create green. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. Contact Customer Support. Try one or more of colors observed in the tray. Contact Customer ...combined to apply one or more information, see the software program Help topics. For more of colors observed in the tray. Replace the photoconductor(s). CHECK THE PAPER TEXTURE SETTING Make sure the Paper Texture setting matches the paper loaded in nature. Red, green, and blue light ...
User's Guide
Page 10
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
...203 Checking the status of supplies from a network computer 203 Conserving supplies...204 Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205... Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the printer...220 Before moving the printer ...220...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 201
...Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life ...warning One or more of the color photoconductors are near exhaustion. • When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and continue printing. • Format the ...
...Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. • When the print quality diminishes, install a new photoconductor. • Touch Continue to clear the message and continue printing. 84 Color pc unit life ...warning One or more of the color photoconductors are near exhaustion. • When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. • Touch Continue to clear the message and continue printing. • Format the ...
User's Guide
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... and continue printing. 88 Replace toner The toner cartridge is exhausted. 84 Replace black pc unit The black photoconductor is exhausted. If the service message appears again, contact Customer Support, and report the message. 202 Install new cyan, magenta, and ...yellow photoconductors. 84 Unsupported pc unit Replace the specified photoconductor(s). Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue...
... and continue printing. 88 Replace toner The toner cartridge is exhausted. 84 Replace black pc unit The black photoconductor is exhausted. If the service message appears again, contact Customer Support, and report the message. 202 Install new cyan, magenta, and ...yellow photoconductors. 84 Unsupported pc unit Replace the specified photoconductor(s). Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue...
User's Guide
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In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you can conserve supplies by printing the first copy and checking it for ... Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). If you need to print several copies, you can change from the control...
In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you can conserve supplies by printing the first copy and checking it for ... Yellow High Yield Toner Cartridge Black High Yield Toner Cartridge X945X2MG X945X2YG X945X2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). If you need to print several copies, you can change from the control...
User's Guide
Page 206
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206 5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door).
Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 206 5 E6 Door tab 1 Unpack the replacement waste toner box and accessories. 2 Open Door E (front printer door).
User's Guide
Page 211
5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E. Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211
5 E6 Door tab 1 Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Grasp the E6 Door tab, and then push the door down. 3 Remove the waste toner box. 4 Locate and remove the printhead lens cleaner from Door E. Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it. 211
User's Guide
Page 214
11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears. Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door).
11 Close Door E. Replacing a photoconductor Replace the black photoconductor when 84 Replace black pc unit appears. Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. 2 Release the bar by pressing the E5 button located on the bottom of the E5 latch, lift the E5 latch, and then press the bar down. 214 Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. 1 Open Door E (front printer door).
User's Guide
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3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215
3 Remove the photoconductor(s) specified on the display. Photoconductor color Opening name Black E1 Cyan E2 Magenta E3 Yellow E4 4 Unpack the replacement photoconductor. 5 Align and insert the end of the photoconductor. 215
User's Guide
Page 216
6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
6 Remove the tape from the top of the photoconductor. 7 Press the button forward to insert the photoconductor while removing the casing. 8 Lift the bar up, and then press latch E5 down so that it holds the bar in position. 216
User's Guide
Page 246
... Darkness setting before sending the job to the correct positions for the paper size loaded. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Try one or more of the following: Check the paper guides Move the guides in the tray. Check the Paper Size setting... pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s).
... Darkness setting before sending the job to the correct positions for the paper size loaded. Dark lines ABCDE ABCDE ABCDE One or more of the photoconductors may be defective. Try one or more of the following: Check the paper guides Move the guides in the tray. Check the Paper Size setting... pc unit life warning, 84 Black pc unit life warning, 84 Replace color pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s).
User's Guide
Page 247
...the Page size setting Before sending the job to the correct positions for the paper size loaded. Replace the toner cartridge. Replace the photoconductor(s). Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced separately. Is a toner cartridge...matches the paper loaded in Print Properties or the software program. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the transfer belt. 247 Are the photoconductors defective? Incorrect margins Check the paper guides Move the guides in the tray to print, ...
...the Page size setting Before sending the job to the correct positions for the paper size loaded. Replace the toner cartridge. Replace the photoconductor(s). Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced separately. Is a toner cartridge...matches the paper loaded in Print Properties or the software program. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the transfer belt. 247 Are the photoconductors defective? Incorrect margins Check the paper guides Move the guides in the tray to print, ...
User's Guide
Page 249
...guides in the tray to high humidity? • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. The black... the paper Make sure you use it. 249 Has the paper absorbed moisture due to the correct positions for the paper size loaded. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in its original wrapper until you are possible solutions. ...
...guides in the tray to high humidity? • Load paper from a fresh package. • Store paper in .) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. The black... the paper Make sure you use it. 249 Has the paper absorbed moisture due to the correct positions for the paper size loaded. Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in its original wrapper until you are possible solutions. ...
User's Guide
Page 251
... matches the paper loaded in the tray. Contact Customer Support. 251 Contact Customer Support. The cyan, magenta, and yellow photoconductors must all be defective Replace the toner cartridge. Toner rubs off These are possible solutions. Try one or more of the... following : Is a toner cartridge defective? Replace the photoconductor(s). The black photoconductor can be replaced separately. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Are the photoconductors worn or defective? Replace the toner cartridge. Try one or more of...
... matches the paper loaded in the tray. Contact Customer Support. 251 Contact Customer Support. The cyan, magenta, and yellow photoconductors must all be defective Replace the toner cartridge. Toner rubs off These are possible solutions. Try one or more of the... following : Is a toner cartridge defective? Replace the photoconductor(s). The black photoconductor can be replaced separately. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Are the photoconductors worn or defective? Replace the toner cartridge. Try one or more of...
User's Guide
Page 252
...application of colors observed in the Quality menu can be replaced separately. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). Televisions and computer monitors create colors in a document. The black photoconductor can be printed? Solving color quality problems This section helps answer some basic color-related questions and describes how some...FAQ about color printing What is CMYK color? For example, red and green can be replaced at the same time. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow...
...application of colors observed in the Quality menu can be replaced separately. Uneven print density ABCDE ABCDE ABCDE Replace the photoconductor(s). Televisions and computer monitors create colors in a document. The black photoconductor can be printed? Solving color quality problems This section helps answer some basic color-related questions and describes how some...FAQ about color printing What is CMYK color? For example, red and green can be replaced at the same time. Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow...
User's Guide
Page 269
...30 options, touch-screen copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 ...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ...
...30 options, touch-screen copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 ...104 canceling from Windows desktop 104 canceling from Windows taskbar 104 print quality cleaning the printhead lenses 210 cleaning the scanner glass 220 replacing photoconductor(s) 214 replacing the waste toner box 205 print quality test pages, printing 103 print quality troubleshooting blank pages 245 characters have jagged ...