Service Manual
Page 4
... 291.01 Error code service check 2-105 291.02 Error code service check 2-106 292.00 Error code service check 2-107 293 Error code service check 2-108 294.00 Error code service check 2-109 294.01 Error code service check 2-110 294.02 Error code service check 2-112 294.03 Error code service check 2-113 298.01 Error code service check-models X644e/X646e 2-115 298.02 Error code service check...
... 291.01 Error code service check 2-105 291.02 Error code service check 2-106 292.00 Error code service check 2-107 293 Error code service check 2-108 294.00 Error code service check 2-109 294.01 Error code service check 2-110 294.02 Error code service check 2-112 294.03 Error code service check 2-113 298.01 Error code service check-models X644e/X646e 2-115 298.02 Error code service check...
Service Manual
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...Lexmark X64xe laser MFPs are All-In-One laser MFPs that provide print, copy, scan, and fax functions designed to attach to adjust the viewing angle. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e... computers and most computer networks. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the...
...Lexmark X64xe laser MFPs are All-In-One laser MFPs that provide print, copy, scan, and fax functions designed to attach to adjust the viewing angle. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e... computers and most computer networks. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the...
Service Manual
Page 39
...the user with information on page 2-10. The following tables are available: Service errors (8xx.xx and 9xx.xx's) If a service error code appears while you lift or set the printer down. Additional information • "Understanding the MFP operator panel" on page 2-2 • "Menus" on page 2-9 •... working on the machine, go to "User status displays." Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in order to "Service error codes" on page 2-13, and take the appropriate action. User status and attendance...
...the user with information on page 2-10. The following tables are available: Service errors (8xx.xx and 9xx.xx's) If a service error code appears while you lift or set the printer down. Additional information • "Understanding the MFP operator panel" on page 2-2 • "Menus" on page 2-9 •... working on the machine, go to "User status displays." Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in order to "Service error codes" on page 2-13, and take the appropriate action. User status and attendance...
Service Manual
Page 49
...not come to "Print quality-black bands on outer edges of the MFP between the scanner and the printing unit. 7002-xxx Printer symptoms ...ADF paper length sensor service check-models paper tray X644e/X646e" on edge of paper in the paper tray Go to "ADF paper width sensor service check-models X644e/X646e" on the touchscreen. A blue screen on page ... symptoms Symptom Flatbed scanner does not recognize paper size. Go to "843.xx Error code service check" on page 2-116 Go to "843.xx Error code service check" on page 2-116 Scanner-scan quality Symptom Vertical streaks or lines ...
...not come to "Print quality-black bands on outer edges of the MFP between the scanner and the printing unit. 7002-xxx Printer symptoms ...ADF paper length sensor service check-models paper tray X644e/X646e" on edge of paper in the paper tray Go to "ADF paper width sensor service check-models X644e/X646e" on the touchscreen. A blue screen on page ... symptoms Symptom Flatbed scanner does not recognize paper size. Go to "843.xx Error code service check" on page 2-116 Go to "843.xx Error code service check" on page 2-116 Scanner-scan quality Symptom Vertical streaks or lines ...
Service Manual
Page 51
... Log" on page 2-116. It may also indicate interference between the flatbed CCD assembly and a metal bracket. If no modem version of the MFP. Sub error codes for sub error codes. Printed error codes Additional information is available by a period and additional numbers in an intermittent condition when you press and hold Start ( ) and 2 to see if...
... Log" on page 2-116. It may also indicate interference between the flatbed CCD assembly and a metal bracket. If no modem version of the MFP. Sub error codes for sub error codes. Printed error codes Additional information is available by a period and additional numbers in an intermittent condition when you press and hold Start ( ) and 2 to see if...
Service Manual
Page 52
... system board code is programmed into is bad. Engine software error These errors indicate an unrecoverable system software error. See "System board and inner shield removal -models X644e/X646e" on page 2-118. 947 Modem Init Failed Defective modem hardware. 7002-xxx Service error codes (9xx.xx) Error code Sub codes Display text ... .xx 906 .xx 910 .xx 911 .00 912 .00 913 .00 914 .00 917 .00 RIP Software Go to "900.xx Error code service check" on page 4-131. Replace the modem card. Replace the system board. Replace the system board. See "System board and inner ...
... system board code is programmed into is bad. Engine software error These errors indicate an unrecoverable system software error. See "System board and inner shield removal -models X644e/X646e" on page 2-118. 947 Modem Init Failed Defective modem hardware. 7002-xxx Service error codes (9xx.xx) Error code Sub codes Display text ... .xx 906 .xx 910 .xx 911 .00 912 .00 913 .00 914 .00 917 .00 RIP Software Go to "900.xx Error code service check" on page 4-131. Replace the modem card. Replace the system board. Replace the system board. See "System board and inner ...
Service Manual
Page 53
... supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. Fuser is in standby. Diagnostic information 2-15 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 Hot roll took too long to heat...
... supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. Fuser is in standby. Diagnostic information 2-15 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 Hot roll took too long to heat...
Service Manual
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...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .11 920 .12 920 .13 920 .14 920 .16 920 .17 Hot roll took too long to heat...
...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .11 920 .12 920 .13 920 .14 920 .16 920 .17 Hot roll took too long to heat...
Service Manual
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... or incorrect lamp. • Incorrect hot roll. Hot roll fell too far below the desired temperature for an extended tim. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .21 920 .22 920 .23 920 .24 920 .26 920 .27 Hot roll took too long to heat...
... or incorrect lamp. • Incorrect hot roll. Hot roll fell too far below the desired temperature for an extended tim. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .21 920 .22 920 .23 920 .24 920 .26 920 .27 Hot roll took too long to heat...
Service Manual
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...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .31 920 .32 920 .33 920 .34 920 .36 920 .37 Under temperature during steady state control. Hot...
...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .31 920 .32 920 .33 920 .34 920 .36 920 .37 Under temperature during steady state control. Hot...
Service Manual
Page 57
...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .41 920 .42 920 .43 920 .44 920 .46 920 .47 Hot roll took too long to heat...
...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .41 920 .42 920 .43 920 .44 920 .46 920 .47 Hot roll took too long to heat...
Service Manual
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...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .51 920 .52 920 .53 920 .54 920 .56 920 .57 Hot roll took too long to heat...
...; Fuser not receiving AC power. • Poor supply line voltage. • Low voltage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .51 920 .52 920 .53 920 .54 920 .56 920 .57 Hot roll took too long to heat...
Service Manual
Page 59
... signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on for an extended time. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .91 920 .92 920 .93 920 .94 920 .96 920 .97 Hot roll took too long to heat...
... signal. • Fuser not receiving AC power. • Poor supply line voltage. • Excessive load on for an extended time. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .91 920 .92 920 .93 920 .94 920 .96 920 .97 Hot roll took too long to heat...
Service Manual
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...; Fuser not receiving sufficient AC power. • Poor supply line voltage. Fuser page count between 100,000 and 199,999. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .02 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 Hot roll took longer than...
...; Fuser not receiving sufficient AC power. • Poor supply line voltage. Fuser page count between 100,000 and 199,999. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .02 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 Hot roll took longer than...
Service Manual
Page 61
... incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost . Go to "922.xx-Cold fuser check" on page 2-134. Fuser page count between 100,000 and 199,999. Go to "922...• Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .14 922 .15 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25 Hot roll timed...
... incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost . Go to "922.xx-Cold fuser check" on page 2-134. Fuser page count between 100,000 and 199,999. Go to "922...• Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .14 922 .15 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25 Hot roll timed...
Service Manual
Page 62
...8226; Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .26 922 .27 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 Hot roll...to "922.xx-Cold fuser check" on page 2-134. Hot roll took longer than largest time in time (new enhanced control). The control code has been lost. Hot roll timed out in time. After hot roll lamp detection, did not reach operating temperature in time (new enhanced control...
...8226; Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .26 922 .27 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 Hot roll...to "922.xx-Cold fuser check" on page 2-134. Hot roll took longer than largest time in time (new enhanced control). The control code has been lost. Hot roll timed out in time. After hot roll lamp detection, did not reach operating temperature in time (new enhanced control...
Service Manual
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... AC power. • Poor supply line voltage. Hot roll did not roll over to steady state control in lookup table. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .42 922 .43 922 .44 922 .45 922 .46 922 .47 922 .52 Hot roll took too long... temperature. Go to "922.xx-Cold fuser check" on the fuser. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost. Go to "922.xx-Cold fuser check" on page 2-134.
... AC power. • Poor supply line voltage. Hot roll did not roll over to steady state control in lookup table. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .42 922 .43 922 .44 922 .45 922 .46 922 .47 922 .52 Hot roll took too long... temperature. Go to "922.xx-Cold fuser check" on the fuser. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost. Go to "922.xx-Cold fuser check" on page 2-134.
Service Manual
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... .92 922 .93 Fuser has taken too long to "922.xx-Cold fuser check" on page 2-134. 2-26 Service Manual POR the MFP and retry. Go to reach desired temperature after increasing interpage gap. Fuser page count stopped at 500,000 to preserve data. • Low ...new enhanced control). Hot roll reached 'final lamp detection temperature' but took longer than largest time in time. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .53 922 .54 922 .55 922 .56 Hot roll reached final lamp detection temperature but took...
... .92 922 .93 Fuser has taken too long to "922.xx-Cold fuser check" on page 2-134. 2-26 Service Manual POR the MFP and retry. Go to reach desired temperature after increasing interpage gap. Fuser page count stopped at 500,000 to preserve data. • Low ...new enhanced control). Hot roll reached 'final lamp detection temperature' but took longer than largest time in time. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .53 922 .54 922 .55 922 .56 Hot roll reached final lamp detection temperature but took...
Service Manual
Page 65
...• Noisy thermistor signal • Fuser is actually overheating due to "922.xx-Cold fuser check" on page 2-134. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .94 922 .95 922 .96 922 .97 923 .01 923 .11 923 .21 923 .31 923 .41...state control in time (new enhanced control). Fuser over temperature. After hot roll lamp detection, did not reach operating temperature in time. If the error message remains, go to hardware faults. Go to "923.xx-Hot fuser service check" on page 2-135. Go to "922.xx-Cold fuser ...
...• Noisy thermistor signal • Fuser is actually overheating due to "922.xx-Cold fuser check" on page 2-134. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .94 922 .95 922 .96 922 .97 923 .01 923 .11 923 .21 923 .31 923 .41...state control in time (new enhanced control). Fuser over temperature. After hot roll lamp detection, did not reach operating temperature in time. If the error message remains, go to hardware faults. Go to "923.xx-Hot fuser service check" on page 2-135. Go to "922.xx-Cold fuser ...
Service Manual
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....xx-Hot fuser service check" on page 2-135. Go to "924.xx-Hot fuser service check" on page 2-137. Lamp detection performed and found error. Go to "925.xx-Hot fuser service check" on page 2-136. Go to hardware faults. Fuser page count stopped at 500,000 to preserve data... check failure. Open thermistor check failure. Attempting to "924.xx-Hot fuser service check" on page 2-137. 2-28 Service Manual 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 923 .51 923 .91 924 .01 924 .11 924 .21 924 .31 924 .41 924 .51 924 .91...
....xx-Hot fuser service check" on page 2-135. Go to "924.xx-Hot fuser service check" on page 2-137. Lamp detection performed and found error. Go to "925.xx-Hot fuser service check" on page 2-136. Go to hardware faults. Fuser page count stopped at 500,000 to preserve data... check failure. Open thermistor check failure. Attempting to "924.xx-Hot fuser service check" on page 2-137. 2-28 Service Manual 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 923 .51 923 .91 924 .01 924 .11 924 .21 924 .31 924 .41 924 .51 924 .91...