Troubleshooting Guide
Page 2
...error messages. Poor copy quality These are some examples of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. Clean the scanner glass ...lighten the overall color levels of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to enter a value, and then press OK. 9 Press repeatedly...
...error messages. Poor copy quality These are some examples of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Clear any error messages. Clean the scanner glass ...lighten the overall color levels of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to enter a value, and then press OK. 9 Press repeatedly...
Troubleshooting Guide
Page 5
...that all the printer configuration settings are possible solutions. To enable both Voice Mail and the printer to redistribute toner. 3 Reinsert the print cartridge and continue printing. The printer performs its power-on . Ask the person who sent you are possible solutions. MAKE SURE THE OPTION IS... SELECTED From the program you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the original document is not installed correctly. Drawers MAKE SURE THE PAPER IS LOADED ...
...that all the printer configuration settings are possible solutions. To enable both Voice Mail and the printer to redistribute toner. 3 Reinsert the print cartridge and continue printing. The printer performs its power-on . Ask the person who sent you are possible solutions. MAKE SURE THE OPTION IS... SELECTED From the program you the fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Try one or more of the original document is not installed correctly. Drawers MAKE SURE THE PAPER IS LOADED ...
Troubleshooting Guide
Page 6
... Support. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly...
... Support. Color misregistration Color has shifted outside of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly...
Troubleshooting Guide
Page 7
...dirty. IS THE FUSER DEFECTIVE? Try one or more of the following : IS THE TONER SMEARED? IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Replace the transfer belt. Print is too light These are possible solutions. Print irregularities These are possible solutions. CHECK ..., adjust the Brightness setting before sending the job to Windows users only. Replace the transfer belt. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge causing the line. IS THE TONER LOW? Try feeding from another tray. CHECK THE PAPER TYPE SETTING From Print ...
...dirty. IS THE FUSER DEFECTIVE? Try one or more of the following : IS THE TONER SMEARED? IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Replace the transfer belt. Print is too light These are possible solutions. Print irregularities These are possible solutions. CHECK ..., adjust the Brightness setting before sending the job to Windows users only. Replace the transfer belt. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge causing the line. IS THE TONER LOW? Try feeding from another tray. CHECK THE PAPER TYPE SETTING From Print ...
Troubleshooting Guide
Page 8
... paper from a fresh package. • Store paper in the tray to the proper positions for the paper size loaded. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Print is loaded in the tray to the correct positions for the ...Uneven print density These are possible solutions. Blank pages These are possible solutions. Try one or more of the following : IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Skewed print CHECK THE PAPER GUIDES Move the guides in its original wrapper until you may...
... paper from a fresh package. • Store paper in the tray to the proper positions for the paper size loaded. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Print is loaded in the tray to the correct positions for the ...Uneven print density These are possible solutions. Blank pages These are possible solutions. Try one or more of the following : IS A PRINT CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE OR EMPTY? Skewed print CHECK THE PAPER GUIDES Move the guides in its original wrapper until you may...
Troubleshooting Guide
Page 9
...TO BE SERVICED? Try one or more of the following : IS THE TONER LOW? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Solid color pages These are possible solutions. IS THE FUSER DEFECTIVE OR WORN? If there is excess toner in the paper path, contact ...BELT DEFECTIVE OR WORN? IS THE FUSER DEFECTIVE OR WORN? Contact Customer Support. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to the correct positions for the paper size loaded. When Replace ...
...TO BE SERVICED? Try one or more of the following : IS THE TONER LOW? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Solid color pages These are possible solutions. IS THE FUSER DEFECTIVE OR WORN? If there is excess toner in the paper path, contact ...BELT DEFECTIVE OR WORN? IS THE FUSER DEFECTIVE OR WORN? Contact Customer Support. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to the correct positions for the paper size loaded. When Replace ...
User's Guide
Page 8
... 160 Storing supplies...160 Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from...
... 160 Storing supplies...160 Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from...
User's Guide
Page 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
User's Guide
Page 53
...Thin Card Stock or Thick Card Stock. Most label manufacturers recommend printing in a jam. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between 40 and... or shelf, rather than 164 g/m2. • Be aware that may contaminate the printer. Partial sheets also contaminate the printer and the cartridge with the manufacturer or vendor to ensure the card stock can significantly impact print quality. Paper and specialty media guide 53 Note: Use Thick ...
...Thin Card Stock or Thick Card Stock. Most label manufacturers recommend printing in a jam. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between 40 and... or shelf, rather than 164 g/m2. • Be aware that may contaminate the printer. Partial sheets also contaminate the printer and the cartridge with the manufacturer or vendor to ensure the card stock can significantly impact print quality. Paper and specialty media guide 53 Note: Use Thick ...
User's Guide
Page 148
...-sheet drawer. If the service message appears again, contact Customer Support, and report the message. CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Understanding printer messages List of status and error messages 550 Feeder Error Error 072-215 Restart Printer The 550-sheet drawer is not working or...
...-sheet drawer. If the service message appears again, contact Customer Support, and report the message. CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Understanding printer messages List of status and error messages 550 Feeder Error Error 072-215 Restart Printer The 550-sheet drawer is not working or...
User's Guide
Page 149
... been disabled. Enable the function through the printer control panel menus, or contact your printer administrator. Restart the printer, and then replace the specified print cartridge. Disabled Func Error 016-758 Press OK The function that the user name and password settings are trying to continue. Reinstall the duplex unit. Email...
... been disabled. Enable the function through the printer control panel menus, or contact your printer administrator. Restart the printer, and then replace the specified print cartridge. Disabled Func Error 016-758 Press OK The function that the user name and password settings are trying to continue. Reinstall the duplex unit. Email...
User's Guide
Page 151
... report the message. Press OK to a properly grounded outlet. 5 Turn the printer back on. Reinstall the print cartridge. Understanding printer messages 151 Insert Print Cartridge Error 093- Insert Fuser, Restart Printer The fuser is insufficient memory to continue. Install or reseat Tray 2. Restart ...to cancel the print job. 2 Check the Print Properties settings. 3 Press OK to complete the current print job. The specified print cartridge is missing or not installed correctly. Insert Tray 2 Tray 2 is missing or not installed correctly. Install the fuser. Insert Transfer Unit...
... report the message. Press OK to a properly grounded outlet. 5 Turn the printer back on. Reinstall the print cartridge. Understanding printer messages 151 Insert Print Cartridge Error 093- Insert Fuser, Restart Printer The fuser is insufficient memory to continue. Install or reseat Tray 2. Restart ...to cancel the print job. 2 Check the Print Properties settings. 3 Press OK to complete the current print job. The specified print cartridge is missing or not installed correctly. Insert Tray 2 Tray 2 is missing or not installed correctly. Install the fuser. Insert Transfer Unit...
User's Guide
Page 155
Remove the print cartridge, and then install a supported one. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the .... Out of Memory Error 016-718 Press OK There is installed. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. If the service message appears again, contact Customer Support, and report the message. Press OK to...
Remove the print cartridge, and then install a supported one. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the .... Out of Memory Error 016-718 Press OK There is installed. Understanding printer messages 155 Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. If the service message appears again, contact Customer Support, and report the message. Press OK to...
User's Guide
Page 156
If the message appears again, replace the specified additional memory. Replace Transfer Unit Replace the transfer belt. Understanding printer messages 156 Remove Tape, Cartridge The sealing tape is empty. RAM Error Error 016-3xx Restart Printer Additional memory is not installed correctly, not working correctly, or not supported. 1 Turn ...
If the message appears again, replace the specified additional memory. Replace Transfer Unit Replace the transfer belt. Understanding printer messages 156 Remove Tape, Cartridge The sealing tape is empty. RAM Error Error 016-3xx Restart Printer Additional memory is not installed correctly, not working correctly, or not supported. 1 Turn ...
User's Guide
Page 161
...printer 161 The specified print cartridge will soon be able to redistribute toner. Cleaning the scanner glass Clean the scanner glass if you purchased the printer. Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place... glass and ADF glass) until it is clean and dry. 4 Wipe the white underside of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the scanner cover and the white...
...printer 161 The specified print cartridge will soon be able to redistribute toner. Cleaning the scanner glass Clean the scanner glass if you purchased the printer. Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place... glass and ADF glass) until it is clean and dry. 4 Wipe the white underside of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the scanner cover and the white...
User's Guide
Page 162
...moving the printer CAUTION-POTENTIAL INJURY: The printer weighs 41 kg (97 lb); Maintaining the printer 162 3 Reinsert the print cartridge and continue printing. Part name Fuser Part number 40X4860 (120 V/50-60 Hz) 40X4861 (220-240 V/50-60 Hz)... Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon ...
...moving the printer CAUTION-POTENTIAL INJURY: The printer weighs 41 kg (97 lb); Maintaining the printer 162 3 Reinsert the print cartridge and continue printing. Part name Fuser Part number 40X4860 (120 V/50-60 Hz) 40X4861 (220-240 V/50-60 Hz)... Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon ...
User's Guide
Page 163
Remove and store all cords and cables from the printer. - Maintaining the printer 163 Remove the printer from the wall outlet. - Disconnect all print cartridges. Locking the scanner 1 Open the scanner cover. Turn it off using the power switch. - Unplug the power cord from the optional 550-sheet drawer (if ...
Remove and store all cords and cables from the printer. - Maintaining the printer 163 Remove the printer from the wall outlet. - Disconnect all print cartridges. Locking the scanner 1 Open the scanner cover. Turn it off using the power switch. - Unplug the power cord from the optional 550-sheet drawer (if ...
User's Guide
Page 168
Note: An automatic color registration adjustment is performed every time a new print cartridge is the value nearest the straightest line, you reach the value displayed on the chart. 8 Press . Maintaining the printer 168 On the Color Registration Chart, ...
Note: An automatic color registration adjustment is performed every time a new print cartridge is the value nearest the straightest line, you reach the value displayed on the chart. 8 Press . Maintaining the printer 168 On the Color Registration Chart, ...
User's Guide
Page 176
...glass with a clean, lint-free cloth dampened with water. Troubleshooting 176 When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE COPY TOO LIGHT OR TOO DARK? To darken or ...lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of your copies: 1 From the printer control...
...glass with a clean, lint-free cloth dampened with water. Troubleshooting 176 When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE COPY TOO LIGHT OR TOO DARK? To darken or ...lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of your copies: 1 From the printer control...
User's Guide
Page 181
... fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? IS THE DOCUMENT LOADED PROPERLY? ...the printer control panel, press Fax to extend the life of the following : IS THERE PAPER IN THE PAPER TRAY(S)? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to put the printer in Fax mode. Note: Do not load ...
... fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE TONER LOW? IS THE DOCUMENT LOADED PROPERLY? ...the printer control panel, press Fax to extend the life of the following : IS THERE PAPER IN THE PAPER TRAY(S)? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to put the printer in Fax mode. Note: Do not load ...