Troubleshooting Guide
Page 2
...the scanner unit open. 3 Lower the scanner unit. To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to enter a value, and then press OK. 9 Press repeatedly ...press OK. 6 Press repeatedly until Select Function appears. Solving copy problems Copier does not respond These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of your copies: 1 From the printer ...
...the scanner unit open. 3 Lower the scanner unit. To darken or lighten the overall color levels of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to enter a value, and then press OK. 9 Press repeatedly ...press OK. 6 Press repeatedly until Select Function appears. Solving copy problems Copier does not respond These are possible solutions. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of your copies: 1 From the printer ...
Troubleshooting Guide
Page 5
...IS THE PRINTER MEMORY FULL? 1 Dial the fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to : • Check that all the printer configuration settings are ... option and the printer. MAKE SURE THE OPTION IS SELECTED From the program you may want to redistribute toner. 3 Reinsert the print cartridge and continue printing. DO YOU HAVE VOICE MAIL SERVICE? Solving option problems Option does not operate correctly or quits after it is satisfactory....
...IS THE PRINTER MEMORY FULL? 1 Dial the fax number. 2 Scan the original document one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to : • Check that all the printer configuration settings are ... option and the printer. MAKE SURE THE OPTION IS SELECTED From the program you may want to redistribute toner. 3 Reinsert the print cartridge and continue printing. DO YOU HAVE VOICE MAIL SERVICE? Solving option problems Option does not operate correctly or quits after it is satisfactory....
Troubleshooting Guide
Page 6
... are possible solutions. Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly...
... are possible solutions. Try one or more of the appropriate area or has been superimposed over another color area. • Remove and reinstall the print cartridges. • Adjust the color registration: 1 From the printer control panel, press System. 2 Press or repeatedly until Admin appears, and then press OK. 3 Press or repeatedly...
Troubleshooting Guide
Page 7
... FUSER DEFECTIVE? Replace the fuser. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to... the following : IS THE TONER SMEARED? CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) • 25 mm (.98 in.) • 26 mm (1.02 in.) • 29 mm ...
... FUSER DEFECTIVE? Replace the fuser. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to Windows users only. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to... the following : IS THE TONER SMEARED? CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) • 25 mm (.98 in.) • 26 mm (1.02 in.) • 29 mm ...
Troubleshooting Guide
Page 8
... OR EMPTY? IS THE TONER LOW? Note: This solution applies to print. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to the proper positions for the paper size loaded. Try one or ... one or more information, see if the paper guides in the tray to redistribute toner. 3 Reinsert the print cartridge and continue printing. REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT For more of the following : MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK From ...
... OR EMPTY? IS THE TONER LOW? Note: This solution applies to print. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to the proper positions for the paper size loaded. Try one or ... one or more information, see if the paper guides in the tray to redistribute toner. 3 Reinsert the print cartridge and continue printing. REMOVE ANY PACKAGING MATERIALS FROM THE PRINT CARTRIDGE AND REINSTALL IT For more of the following : MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO DARK From ...
Troubleshooting Guide
Page 9
...Support. 9 Toner rubs off These are ready to match the paper loaded in the tray. Replace the toner cartridge. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to match the paper loaded in its original wrapper... : CHECK THE PAPER GUIDES Move the guides in the tray to match the paper loaded in the tray. Replace the fuser. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Try one or more of the following : IS A TONER...
...Support. 9 Toner rubs off These are ready to match the paper loaded in the tray. Replace the toner cartridge. Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to match the paper loaded in its original wrapper... : CHECK THE PAPER GUIDES Move the guides in the tray to match the paper loaded in the tray. Replace the fuser. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Try one or more of the following : IS A TONER...
User's Guide
Page 8
... 160 Storing supplies...160 Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from...
... 160 Storing supplies...160 Cleaning the printer...160 Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161 Ordering supplies...161 Ordering print cartridges ...161 Ordering a fuser...162 Ordering a transfer belt ...162 Moving the printer...162 Before moving the printer...162 Locking the scanner...163 Removing the printer from...
User's Guide
Page 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
Learning about the printer Checking the box contents The following illustration shows the items included with the printer. 1 2 6 5 1 Printer 2 Print cartridges 3 Phone cord 4 Power cable 5 Setup sheet 6 Software and Documentation CD 4 3 Learning about the printer 12
User's Guide
Page 53
...packages. Storing paper Use these paper storage guidelines to Thin Card Stock or Thick Card Stock. Partial sheets also contaminate the printer and the cartridge with chemicals that may contaminate the printer. Print samples on card stock: • From Print Properties or the printer control panel, set ... for use Tray 1 (MPT) or Tray 2 when using card stock or glossy paper. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between 40 and 60%....
...packages. Storing paper Use these paper storage guidelines to Thin Card Stock or Thick Card Stock. Partial sheets also contaminate the printer and the cartridge with chemicals that may contaminate the printer. Print samples on card stock: • From Print Properties or the printer control panel, set ... for use Tray 1 (MPT) or Tray 2 when using card stock or glossy paper. Adhesive material contaminates the printer and could void the printer and cartridge warranties. • Do not print within 1 mm (0.04 in.) of the edge of the label, of the perforations, or between 40 and 60%....
User's Guide
Page 148
... back on . If the service message appears again, contact Customer Support, and report the message. CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Controller Error Error 116-32x Restart Printer An unspecified printer error has occurred. 1 Turn the printer off . 2 Unplug the power cord from the wall outlet...
... back on . If the service message appears again, contact Customer Support, and report the message. CRUM Error Error 093-9 Restart Printer Replace the specified print cartridge. Controller Error Error 116-32x Restart Printer An unspecified printer error has occurred. 1 Turn the printer off . 2 Unplug the power cord from the wall outlet...
User's Guide
Page 149
... menus, or contact your printer administrator. Reinstall the duplex unit. Press OK to clear the message. Restart the printer, and then replace the specified print cartridge. Door A Open, Close Door A Close the front door to continue. Email Error, Invalid SMTP Server Error 016-503 Press OK The SMTP server was not...
... menus, or contact your printer administrator. Reinstall the duplex unit. Press OK to clear the message. Restart the printer, and then replace the specified print cartridge. Door A Open, Close Door A Close the front door to continue. Email Error, Invalid SMTP Server Error 016-503 Press OK The SMTP server was not...
User's Guide
Page 151
The specified print cartridge is insufficient memory to a properly grounded outlet. 5 Turn the printer back on. Reinstall the transfer belt. Hard Drive Full Error 016-982 Press OK There ... or not installed correctly. Press OK to continue. Insert Fuser, Restart Printer The fuser is missing or not installed correctly. Insert Print Cartridge Error 093- Reinstall the print cartridge. Understanding printer messages 151 Invalid Job Error 016-799 Press OK The configuration of the printer in Print Properties does not match the...
The specified print cartridge is insufficient memory to a properly grounded outlet. 5 Turn the printer back on. Reinstall the transfer belt. Hard Drive Full Error 016-982 Press OK There ... or not installed correctly. Press OK to continue. Insert Fuser, Restart Printer The fuser is missing or not installed correctly. Insert Print Cartridge Error 093- Reinstall the print cartridge. Understanding printer messages 151 Invalid Job Error 016-799 Press OK The configuration of the printer in Print Properties does not match the...
User's Guide
Page 155
Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. Out of Memory Error 016-718 Press OK There is installed. Network Scan Error, SMTP Connection ... network, verify that the e-mail server settings are correct, and then press OK to a properly grounded outlet. 5 Turn the printer back on. Remove the print cartridge, and then install a supported one. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the...
Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. Out of Memory Error 016-718 Press OK There is installed. Network Scan Error, SMTP Connection ... network, verify that the e-mail server settings are correct, and then press OK to a properly grounded outlet. 5 Turn the printer back on. Remove the print cartridge, and then install a supported one. NV RAM Error Error 116-390 Restart Printer An unspecified printer error has occurred. 1 Turn the printer off. 2 Unplug the...
User's Guide
Page 156
.... Replace Transfer Unit Replace the transfer belt. If the message appears again, replace the specified additional memory. Replace Print Cartridge Soon The specified print cartridge will soon be able to extend the life of the printer is too high. Understanding printer messages 156 Wait one .... Remove Tape, Cartridge The sealing tape is nearly exhausted. Remove the specified print cartridge, and then install a new one hour before restarting the printer. Order a new fuser. Replace Fuser...
.... Replace Transfer Unit Replace the transfer belt. If the message appears again, replace the specified additional memory. Replace Print Cartridge Soon The specified print cartridge will soon be able to extend the life of the printer is too high. Understanding printer messages 156 Wait one .... Remove Tape, Cartridge The sealing tape is nearly exhausted. Remove the specified print cartridge, and then install a new one hour before restarting the printer. Order a new fuser. Replace Fuser...
User's Guide
Page 161
...-539-6275 for printer supplies assume printing on letter- Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you purchased the printer. The specified print cartridge can print approximately 100-125 pages, depending on the coverage of the print...
...-539-6275 for printer supplies assume printing on letter- Note: All life estimates for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where you purchased the printer. The specified print cartridge can print approximately 100-125 pages, depending on the coverage of the print...
User's Guide
Page 162
Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge(s). For installation information, see the documentation that came with the transfer belt. Use the handholds on the ... are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace...
Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge(s). For installation information, see the documentation that came with the transfer belt. Use the handholds on the ... are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace...
User's Guide
Page 163
Locking the scanner 1 Open the scanner cover. Turn it off using the power switch. - Disconnect all print cartridges. Remove the printer from the printer. - Remove and store all cords and cables from the optional 550-sheet drawer (if installed). - Maintaining the printer 163 ...
Locking the scanner 1 Open the scanner cover. Turn it off using the power switch. - Disconnect all print cartridges. Remove the printer from the printer. - Remove and store all cords and cables from the optional 550-sheet drawer (if installed). - Maintaining the printer 163 ...
User's Guide
Page 168
... the Color Registration Chart, locate the lines to Select Function. When 0 is installed. Note: An automatic color registration adjustment is performed every time a new print cartridge is the value nearest the straightest line, you reach the value displayed on the chart. 8 Press . Adjusting the color registration manually You can fine-tune...
... the Color Registration Chart, locate the lines to Select Function. When 0 is installed. Note: An automatic color registration adjustment is performed every time a new print cartridge is the value nearest the straightest line, you reach the value displayed on the chart. 8 Press . Adjusting the color registration manually You can fine-tune...
User's Guide
Page 176
... then press OK. 4 Press or repeatedly until Select Function appears. Troubleshooting 176 Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the following: ARE THERE ANY ERROR MESSAGES... ON THE DISPLAY? IS THE COPY TOO LIGHT OR TOO DARK? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE SCANNER GLASS DIRTY? To darken or lighten the overall...
... then press OK. 4 Press or repeatedly until Select Function appears. Troubleshooting 176 Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the following: ARE THERE ANY ERROR MESSAGES... ON THE DISPLAY? IS THE COPY TOO LIGHT OR TOO DARK? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE SCANNER GLASS DIRTY? To darken or lighten the overall...
User's Guide
Page 181
...loaded in Fax mode. Try one page at a time. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 181 CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly until Admin Menu appears...not send faxes These are possible solutions. IS THE DOCUMENT LOADED PROPERLY? Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). Load the original...
...loaded in Fax mode. Try one page at a time. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. Troubleshooting 181 CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly until Admin Menu appears...not send faxes These are possible solutions. IS THE DOCUMENT LOADED PROPERLY? Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to put the printer in the tray(s). Load the original...