Troubleshooting Guide
Page 1
... printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you are secure. Printer control panel display is turned on the display before the printer IP address to type https:// instead of these possibilities, turn the printer off , wait about 10 seconds, and then turn the printer back on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. MAKE SURE...
... printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you are secure. Printer control panel display is turned on the display before the printer IP address to type https:// instead of these possibilities, turn the printer off , wait about 10 seconds, and then turn the printer back on . For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Copies of paper from the standard exit bin. MAKE SURE...
Troubleshooting Guide
Page 3
... THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the duplex unit instruction sheet. For more information, see if the option is listed on the menu settings page, but paper jams when it enters or exits the tray, then it . THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected...
... THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the duplex unit instruction sheet. For more information, see if the option is listed on the menu settings page, but paper jams when it enters or exits the tray, then it . THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER • Make sure the printer is properly connected...
Troubleshooting Guide
Page 5
... MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . If the problem continues, the printer may have a printer part that requires adjustment or replacement. Try one or more information, contact Customer Support. The pages are possible solutions...
... MAY BE ON THE PRINT CARTRIDGE Remove the print cartridge and make sure the packing material is properly removed. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . If the problem continues, the printer may have a printer part that requires adjustment or replacement. Try one or more information, contact Customer Support. The pages are possible solutions...
User's Guide
Page 37
... option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is attached to a network, print a network setup page to the Ethernet port 1 USB port Warning-Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all hardware and software options are installed...
... option you installed is not listed, then it again. • Network setup page-If your printer is a network model and is attached to a network, print a network setup page to the Ethernet port 1 USB port Warning-Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all hardware and software options are installed...
User's Guide
Page 51
... your paper: • Units of the following Universal size settings for the specified tray to Universal when the size you print on paper sizes that do not contain plain paper. 1 Make sure the printer is 70 x 127 mm (2.8 x 5 in the tray for the multipurpose feeder must be set manually for all trays except the multipurpose feeder. Loading paper and specialty media 51 The Paper Size setting for all trays that are not preset in .). Setting the Paper Size and Paper Type The Paper Size setting...
... your paper: • Units of the following Universal size settings for the specified tray to Universal when the size you print on paper sizes that do not contain plain paper. 1 Make sure the printer is 70 x 127 mm (2.8 x 5 in the tray for the multipurpose feeder must be set manually for all trays except the multipurpose feeder. Loading paper and specialty media 51 The Paper Size setting for all trays that are not preset in .). Setting the Paper Size and Paper Type The Paper Size setting...
User's Guide
Page 107
... Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers. Understanding printer menus 107 Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status...
... Page Device Statistics Network Setup Page Network Setup Page Profiles List NetWare Setup Page Description Selects an output bin for each supported paper type Available selections for each type are: Disabled Standard Bin Bin Note: Standard Bin is installed. • This menu item appears only for network printers or printers connected to print servers. Understanding printer menus 107 Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status...
User's Guide
Page 108
... optional flash memory card or printer hard disk Notes: • Job Buffer Size must be scanned into an asset database. It uses the default printer language specified in the Setup menu if PS SmartSwitch is available for the printer language currently set to 100%. • The optional flash memory or printer hard disk must be set in the printer Note: A separate list is set to Off. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu...
... optional flash memory card or printer hard disk Notes: • Job Buffer Size must be scanned into an asset database. It uses the default printer language specified in the Setup menu if PS SmartSwitch is available for the printer language currently set to 100%. • The optional flash memory or printer hard disk must be set in the printer Note: A separate list is set to Off. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu...
User's Guide
Page 129
... Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Off prints a partial page when there is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are messages that the entire page prints. Downloads stored in RAM are not affected. Understanding printer menus 129 All downloads stored in flash memory or on the display...
... Location Zero Configuration Name Custom Text 1 Description Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. Off prints a partial page when there is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are messages that the entire page prints. Downloads stored in RAM are not affected. Understanding printer menus 129 All downloads stored in flash memory or on the display...
User's Guide
Page 156
... correctly to keep printed pages from the standard exit bin to . Understanding printer messages 156 Standard Bin Full Remove the stack of paper from spilliing out of login attempts. Serial The printer is a thicker media). Load the specified staple cartridge into the finisher to print after this message appears and the printer enters a lockout mode. Securely clearing disk space The printer hard disk wiping process needs to clear the message. Staples low or missing Load the specified staple cartridge in using a serial cable connection. The message clears when...
... correctly to keep printed pages from the standard exit bin to . Understanding printer messages 156 Standard Bin Full Remove the stack of paper from spilliing out of login attempts. Serial The printer is a thicker media). Load the specified staple cartridge into the finisher to print after this message appears and the printer enters a lockout mode. Securely clearing disk space The printer hard disk wiping process needs to clear the message. Staples low or missing Load the specified staple cartridge in using a serial cable connection. The message clears when...
User's Guide
Page 175
...: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on . Check the printer power switch. • The printer cable is securely attached to the same network. This often fixes the problem. If Performing Self Test and Ready do not appear, turn the printer back on and connected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Turn the printer off...
...: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on . Check the printer power switch. • The printer cable is securely attached to the same network. This often fixes the problem. If Performing Self Test and Ready do not appear, turn the printer back on and connected to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Turn the printer off...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
Page 212
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
Page 214
... Serial 156 Some held jobs were lost 156 Standard Bin Full 156 Staples empty or misfed 156 Staples low or missing 156 Submitting selection 156 Toner low 157 Too many failed panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk...
... Serial 156 Some held jobs were lost 156 Standard Bin Full 156 Staples empty or misfed 156 Staples low or missing 156 Submitting selection 156 Toner low 157 Too many failed panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk...
User's Guide
Page 215
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Service Manual
Page 208
... Replace the aligner assembly. Problem solved. Properly install the media tray assembly in the media tray assembly. Go to step 4. Re-print the defective image. Problem solved. 2-174 Service Manual Contact next highest level of tech support. Check the installation surface for missing printer foot. Check for irregularities. Re-print the defective image. Load new, dry, recommended media. Go to step 3. Yes Go to step 2. Is the setup surface normal? Does the error continue? Problem solved. 3 Check...
... Replace the aligner assembly. Problem solved. Properly install the media tray assembly in the media tray assembly. Go to step 4. Re-print the defective image. Problem solved. 2-174 Service Manual Contact next highest level of tech support. Check the installation surface for missing printer foot. Check for irregularities. Re-print the defective image. Load new, dry, recommended media. Go to step 3. Yes Go to step 2. Is the setup surface normal? Does the error continue? Problem solved. 3 Check...
Service Manual
Page 214
... printer. 4. Release the buttons after 10 seconds. Diagnostics Mode 1. Turn on page 3-3 for more information. . 3. Flash system code mode 1. See "Configuration menu (CONFIG MENU) (models T650, T652, and T654)" on page 3-25 for more information. 3. To run the printer diagnostic tests described in this menu group are used while manufacturing and servicing the printer. Accessing service menus (models T650, T652, and T654) There are different test menus that can be accessed during POR to print saved files. See "Diagnostics mode (models...
... printer. 4. Release the buttons after 10 seconds. Diagnostics Mode 1. Turn on page 3-3 for more information. . 3. Flash system code mode 1. See "Configuration menu (CONFIG MENU) (models T650, T652, and T654)" on page 3-25 for more information. 3. To run the printer diagnostic tests described in this menu group are used while manufacturing and servicing the printer. Accessing service menus (models T650, T652, and T654) There are different test menus that can be accessed during POR to print saved files. See "Diagnostics mode (models...
Service Manual
Page 232
... Page Count (permanent page count) The permanent page count can only be viewed and cannot be changed. To view the serial number: 1. Press Back to return to PRINTER SETUP. To set at the factory when the printer is manufactured, however the servicer may need to communicate information about certain areas of the printer that is not defined or invalid, the following occurs: • The default standard model Configuration ID is used...
... Page Count (permanent page count) The permanent page count can only be viewed and cannot be changed. To view the serial number: 1. Press Back to return to PRINTER SETUP. To set at the factory when the printer is manufactured, however the servicer may need to communicate information about certain areas of the printer that is not defined or invalid, the following occurs: • The default standard model Configuration ID is used...
Service Manual
Page 239
... Reports from the Configuration menu. 2. The default is set to turn it contains. Demo Mode There is displayed. The message Printing EVENT LOG is a built-in Demo Mode until you to Deactivate to turn off . • The printer language is Auto, every input option equipped with size sensing. Paper source Tray 1 (integrated) Multipurpose feeder 250-sheet drawer 550-sheet drawer High Capacity Feeder Envelope feeder When the setting is changed : • SmartSwitch settings for each port are ignored...
... Reports from the Configuration menu. 2. The default is set to turn it contains. Demo Mode There is displayed. The message Printing EVENT LOG is a built-in Demo Mode until you to Deactivate to turn off . • The printer language is Auto, every input option equipped with size sensing. Paper source Tray 1 (integrated) Multipurpose feeder 250-sheet drawer 550-sheet drawer High Capacity Feeder Envelope feeder When the setting is changed : • SmartSwitch settings for each port are ignored...
Service Manual
Page 256
... include paper size, envelope size, PCL symbol set, code pages, and units of support. Printed Page Count The page count can only be viewed and cannot be changed . Permanent Page Count The permanent page count can only be viewed and cannot be changed . It cannot be changed . 3-44 Service Manual Touch Back to return to Diagnostics Menu. Engine Settings 1 through 16 Warning: Do not change effective. Serial Number The serial number can only be viewed and cannot be lost. Defaults US/Non-US defaults changes...
... include paper size, envelope size, PCL symbol set, code pages, and units of support. Printed Page Count The page count can only be viewed and cannot be changed . Permanent Page Count The permanent page count can only be viewed and cannot be changed . It cannot be changed . 3-44 Service Manual Touch Back to return to Diagnostics Menu. Engine Settings 1 through 16 Warning: Do not change effective. Serial Number The serial number can only be viewed and cannot be lost. Defaults US/Non-US defaults changes...
Service Manual
Page 573
... OUTPUT BIN TESTS Feed Test 3-41 Sensor Tests 3-41 PRINT TESTS input source 3-35 Prt Quality Pgs 3-35 PRINTER SETUP Configuration ID 3-45 Defaults 3-44 Edge to Edge 3-45 engine settings 3-44 Model Name 3-44 Page Count 3-44 Perm Page Count 3-44 Serial Number 3-44 Index A acronyms 1-9, 3-89 adjustments fuser solenoid 4-6 gap adjustment 4-6 B Button Test 3-8, 3-36 buttons accessing service menus 3-2, 3-30 Button Test 3-8, 3-36 C Clear Custom Status 3-58 code update 3-2 Configuration ID 3-20, 3-45 configuration menu accessing 3-2, 3-25, 3-30, 3-49 available menus 3-25, 3-49 Demo Mode 3-27 Disk...
... OUTPUT BIN TESTS Feed Test 3-41 Sensor Tests 3-41 PRINT TESTS input source 3-35 Prt Quality Pgs 3-35 PRINTER SETUP Configuration ID 3-45 Defaults 3-44 Edge to Edge 3-45 engine settings 3-44 Model Name 3-44 Page Count 3-44 Perm Page Count 3-44 Serial Number 3-44 Index A acronyms 1-9, 3-89 adjustments fuser solenoid 4-6 gap adjustment 4-6 B Button Test 3-8, 3-36 buttons accessing service menus 3-2, 3-30 Button Test 3-8, 3-36 C Clear Custom Status 3-58 code update 3-2 Configuration ID 3-20, 3-45 configuration menu accessing 3-2, 3-25, 3-30, 3-49 available menus 3-25, 3-49 Demo Mode 3-27 Disk...