Service Manual
Page 3
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
Service Manual
Page 46
... Printhead 106.04 Service Yellow Printhead 106.05 Service Yellow Printhead 106.06 Service Yellow Printhead 106.07 Service Yellow Printhead 106.08 Service Yellow Printhead 106.09 Service Yellow Printhead 106.10 Service Yellow Printhead 106.11 Service Yellow Printhead 106.12 Service Yellow Printhead 106.13 Service Yellow Printhead 107.xx Cyan Printhead Error 107.01 Service Cyan Printhead Description Action Yellow printhead error...
... Printhead 106.04 Service Yellow Printhead 106.05 Service Yellow Printhead 106.06 Service Yellow Printhead 106.07 Service Yellow Printhead 106.08 Service Yellow Printhead 106.09 Service Yellow Printhead 106.10 Service Yellow Printhead 106.11 Service Yellow Printhead 106.12 Service Yellow Printhead 106.13 Service Yellow Printhead 107.xx Cyan Printhead Error 107.01 Service Cyan Printhead Description Action Yellow printhead error...
Service Manual
Page 47
.... Perform a POR. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. The magenta printhead failed to "Printhead service check" on page 2-51. The cyan printhead mirror motors failed Perform a POR. If the problem persists, go to achieve lock. Perform a POR. Magenta printhead error. to complete servo. Failure reading NVRAM from the...
.... Perform a POR. Perform a POR. If the problem persists, go to "Printhead service check" on page 2-51. The magenta printhead failed to "Printhead service check" on page 2-51. The cyan printhead mirror motors failed Perform a POR. If the problem persists, go to achieve lock. Perform a POR. Magenta printhead error. to complete servo. Failure reading NVRAM from the...
Service Manual
Page 48
... Printhead 108.11 Service Magenta Printhead 108.12 Service Magenta Printhead 108.13 Service Magenta Printhead 109.xx Service Black Printhead 109.01 Service Black Printhead 109.02 Service Black Printhead 109.03 Service Black Printhead 109.04 Service Black Printhead 109.05 Service Black Printhead Description Action The magenta printhead mirror motors lost motor lock. The black printhead lost HSYNC. Black printhead error...
... Printhead 108.11 Service Magenta Printhead 108.12 Service Magenta Printhead 108.13 Service Magenta Printhead 109.xx Service Black Printhead 109.01 Service Black Printhead 109.02 Service Black Printhead 109.03 Service Black Printhead 109.04 Service Black Printhead 109.05 Service Black Printhead Description Action The magenta printhead mirror motors lost motor lock. The black printhead lost HSYNC. Black printhead error...
Service Manual
Page 49
... below minimum power. If the problem persists, go to "122.xx-Fuser temperature in time. Failure writing data tot he printhead. Fuser error Go to "Printhead service check" on page 2-51. Fuser open . Go to "Fuser service check" on page 2-24. Go to "122... check" on for hot roll thermistor. Perform a POR. Bad SOS/EOS measurement. Fuser over temperature. incorrect" on page 2-24. Printhead declared error. Fuser open thermistor check failed for Go to "Fuser service check" on second thermistor. Diagnostic information 2-15 Perform a POR. Fuser ...
... below minimum power. If the problem persists, go to "122.xx-Fuser temperature in time. Failure writing data tot he printhead. Fuser error Go to "Printhead service check" on page 2-51. Fuser open . Go to "Fuser service check" on page 2-24. Go to "122... check" on for hot roll thermistor. Perform a POR. Bad SOS/EOS measurement. Fuser over temperature. incorrect" on page 2-24. Printhead declared error. Fuser open thermistor check failed for Go to "Fuser service check" on second thermistor. Diagnostic information 2-15 Perform a POR. Fuser ...
Service Manual
Page 53
...on page 2-26. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service ... page 2-25. Go to engine communication failure. Go to "930.xx-935.xx-Printhead errors service check" on page 2-25. on TMC card" on (TMC) switch error. Go to "930.xx-935.xx-Printhead errors service check" on page 2-52. See "Low-voltage power supply (LVPS) assembly...
...on page 2-26. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service ... page 2-25. Go to engine communication failure. Go to "930.xx-935.xx-Printhead errors service check" on page 2-25. on TMC card" on (TMC) switch error. Go to "930.xx-935.xx-Printhead errors service check" on page 2-52. See "Low-voltage power supply (LVPS) assembly...
Service Manual
Page 59
... +24 V dc Are the values approximately correct? Yes Replace the printhead. Diagnostic information 2-25 Replace the controller board. See "Rear shield removal" on page 4-12. See "Printhead removal" on page 4-19. 930.xx-935.xx-Printhead errors service check Step Questions / actions 1 Turn the printer off, and... remove the rear shield. 5025-2xx, 4xx 925.01-Fan error service check Step Questions / actions 1 Turn...
... +24 V dc Are the values approximately correct? Yes Replace the printhead. Diagnostic information 2-25 Replace the controller board. See "Rear shield removal" on page 4-12. See "Printhead removal" on page 4-19. 930.xx-935.xx-Printhead errors service check Step Questions / actions 1 Turn the printer off, and... remove the rear shield. 5025-2xx, 4xx 925.01-Fan error service check Step Questions / actions 1 Turn...
Service Manual
Page 85
.... See "Rear shield removal" on page 4-49. See "Printhead removal" on page 4-11. Diagnostic information 2-51 Replace the printhead. Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow...Turn the printer off, and remove the rear shield. See printer posts an error. JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? 5025-2xx, 4xx Printhead service check This service check includes the following values at JMIRR1 for proper connection...
.... See "Rear shield removal" on page 4-49. See "Printhead removal" on page 4-11. Diagnostic information 2-51 Replace the printhead. Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow...Turn the printer off, and remove the rear shield. See printer posts an error. JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? 5025-2xx, 4xx Printhead service check This service check includes the following values at JMIRR1 for proper connection...
Service Manual
Page 232
... frame 4-39 low-voltage power supply (LVPS) 4-37 main drive gear assembly 4-45 photoconductor unit 4-35 pick tires, 250-sheet media tray 4-48 printhead 4-49 right lower frame 4-41 toner cartridge contacts 4-50 toner density sensor (TDS), left and right 4-53 toner meter cycle (TMC) card 4-55...present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27 bin full ...
... frame 4-39 low-voltage power supply (LVPS) 4-37 main drive gear assembly 4-45 photoconductor unit 4-35 pick tires, 250-sheet media tray 4-48 printhead 4-49 right lower frame 4-41 toner cartridge contacts 4-50 toner density sensor (TDS), left and right 4-53 toner meter cycle (TMC) card 4-55...present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27 bin full ...