Service Manual
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... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
... Tools required for service 1-14 Acronyms 1-15 Diagnostic information 2-1 Start 2-1 POR (Power-On Reset) sequence 2-2 Symptom tables 2-3 Printer symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx...
Service Manual
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...at the following : - "User operator panel and Administration menus" on page 2-3 - 2. Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to solutions or service...2-24 for personal safety and to prevent damage to the printer. "Service checks" on page 2-2. • Do you have an error message or persistent user message, check the following locations: - Diagnostic information 5025-2xx, 4xx Start CAUTION Unplug power cord from the ...
...at the following : - "User operator panel and Administration menus" on page 2-3 - 2. Begin here to locate the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to solutions or service...2-24 for personal safety and to prevent damage to the printer. "Service checks" on page 2-2. • Do you have an error message or persistent user message, check the following locations: - Diagnostic information 5025-2xx, 4xx Start CAUTION Unplug power cord from the ...
Service Manual
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...Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num Defragmenting Flash DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code...this message appears on the display. Printer detects that tray is missing, where x is performing a color adjustment. The engine code is performing the defragmentation operation of flash memory. Tray x=Tray 1 or Tray 2 Note: This message displays when refilling the ...
...Error codes and messages User status and customer attendance messages User primary message Calibrating Close Door Check Config ID Check Model Name Check Serial Num Defragmenting Flash DO NOT POWER OFF Formatting Flash DO NOT POWER OFF Insert Tray Install Tray or Cancel job Invalid Engine Code Invalid Network Code...this message appears on the display. Printer detects that tray is missing, where x is performing a color adjustment. The engine code is performing the defragmentation operation of flash memory. Tray x=Tray 1 or Tray 2 Note: This message displays when refilling the ...
Service Manual
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... in See "24x paper jam" on page 3-30. See "250 paper jam" on page 3-31. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
... in See "24x paper jam" on page 3-30. See "250 paper jam" on page 3-31. 5025-2xx, 4xx Paper Jam messages Paper jam messages (2xx) Error code 200.xx Paper Jam Check 200.xx Paper Jam Pages Jammed 201.xx Paper Jam Check 201.xx Paper Jam Pages Jammed 202.xx Paper...
Service Manual
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...a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106.03 Service Yellow Printhead 106...11 Service Yellow Printhead 106.12 Service Yellow Printhead 106.13 Service Yellow Printhead 107.xx Cyan Printhead Error 107.01 Service Cyan Printhead Description Action Yellow printhead error. If the problem persists, go motor lock. If the problem persists, go to "Printhead service ...
...a POR. If the problem persists, go to "Printhead service check" on page 2-51. 5025-2xx, 4xx Service error messages Service error messages (1xx, 9xx) Error code 106.xx Service Yellow Printhead 106.01 Service Yellow Printhead 106.02 Service Yellow Printhead 106.03 Service Yellow Printhead 106...11 Service Yellow Printhead 106.12 Service Yellow Printhead 106.13 Service Yellow Printhead 107.xx Cyan Printhead Error 107.01 Service Cyan Printhead Description Action Yellow printhead error. If the problem persists, go motor lock. If the problem persists, go to "Printhead service ...
Service Manual
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...POR. If the problem persists, go to "Printhead service check" on page 2-51. Failure reading data from the cyan Perform a POR. Magenta printhead error. If the problem persists, go to "Printhead service check" on page 2-51. Perform a POR. Failure reading NVRAM from the printhead. If the ... to "Printhead service check" on page 2-51. The magenta printhead failed to achieve lock. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107....
...POR. If the problem persists, go to "Printhead service check" on page 2-51. Failure reading data from the cyan Perform a POR. Magenta printhead error. If the problem persists, go to "Printhead service check" on page 2-51. Perform a POR. Failure reading NVRAM from the printhead. If the ... to "Printhead service check" on page 2-51. The magenta printhead failed to achieve lock. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 107.02 Service Cyan Printhead 107.03 Service Cyan Printhead 107.04 Service Cyan Printhead 107.05 Service Cyan Printhead 107....
Service Manual
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5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108.08 Service Magenta ... the problem persists, go to "Printhead service check" on page 2-51. The magenta printhead thermistor is open. Bad SOS/EOS measurement. Perform a POR. Black printhead error. Failure reading NVRAM from the magenta printhead. Perform a POR. Perform a POR. The magenta printhead thermistor is shorted to "Printhead service check" on page 2-51....
5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 108.04 Service Magenta Printhead 108.05 Service Magenta Printhead 108.06 Service Magenta Printhead 108.07 Service Magenta Printhead 108.08 Service Magenta ... the problem persists, go to "Printhead service check" on page 2-51. The magenta printhead thermistor is open. Bad SOS/EOS measurement. Perform a POR. Black printhead error. Failure reading NVRAM from the magenta printhead. Perform a POR. Perform a POR. The magenta printhead thermistor is shorted to "Printhead service check" on page 2-51....
Service Manual
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.... Go to "Fuser service check" on page 2-32. Estimated power is open thermistor check failed. page 2-32. page 2-32. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead 109.09 Service Black Printhead 109.10 Service...
.... Go to "Fuser service check" on page 2-32. Estimated power is open thermistor check failed. page 2-32. page 2-32. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 109.06 Service Black Printhead 109.07 Service Black Printhead 109.08 Service Black Printhead 109.09 Service Black Printhead 109.10 Service...
Service Manual
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....01 Service Black/ITU cartridge Motor Failed to achieve lock for motor. drive) service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at or above maximum power. drive) service check" on page 2-35. 152.02 Service Timeout waiting for second thermistor Go...gear assembly (EP drive) service check" on page 2-35. 2-16 Service Manual 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive gear assembly (EP Cyan Cartridge ...
....01 Service Black/ITU cartridge Motor Failed to achieve lock for motor. drive) service check" on page 2-32. 122.16 Service Fuser Error Estimated power is at or above maximum power. drive) service check" on page 2-35. 152.02 Service Timeout waiting for second thermistor Go...gear assembly (EP drive) service check" on page 2-35. 2-16 Service Manual 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for SAP BLDC motor Go to "Main drive gear assembly (EP Cyan Cartridge ...
Service Manual
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..." on page 2-35. Go to reach valid FG speed. 154.03 Service Yellow Cartridge Motor Timeout waiting for motor. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
..." on page 2-35. Go to reach valid FG speed. 154.03 Service Yellow Cartridge Motor Timeout waiting for motor. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 152.03 Service Timeout waiting for Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS. 152.04 Service Timeout waiting for SAP BLDC motor Cyan Cartridge...
Service Manual
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... gear assembly (EP drive) service check" on page 2-35. Go to "Autocompensator mechanism service check" on page 2-24. Go to "90x.xx error" on page 2-27. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. Go to "Transfer roll service check"... Go to "Autocompensator mechanism service check" on page 2-24. A paperport link driver error. The DC pick motor stalled. There is below speed. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor 154.06 Service Yellow...
... gear assembly (EP drive) service check" on page 2-35. Go to "Autocompensator mechanism service check" on page 2-24. Go to "90x.xx error" on page 2-27. Go to "Main drive gear assembly (EP drive) service check" on page 2-35. Go to "Transfer roll service check"... Go to "Autocompensator mechanism service check" on page 2-24. A paperport link driver error. The DC pick motor stalled. There is below speed. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 154.04 Service Yellow Cartridge Motor 154.05 Service Yellow Cartridge Motor 154.06 Service Yellow...
Service Manual
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... "Toner meter sensors (Y, C, M, K) on page 4-37. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service Transport Motor 940...
... "Toner meter sensors (Y, C, M, K) on page 4-37. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 929.xx Service Toner Sensor 930.xx Service LVPS Error 931.xx Service Printhead Error 932.xx Service Printhead Error 933.xx Service Printhead Error 935.xx Service Printhead Error 936.xx Service Transport Motor 937.xx Service Transport Motor 940...
Service Manual
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...Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM Failure 951.xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board 956.01 Service... between controller and mirror • 950.30 through 951.60: mismatch between secure and controller Go to 15. • Error Correction Code (ECC) Failure: The source is a failing page indicated by Pn where n is powered on a controller with ROM or NAND flash and could occur ...
...Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 950.xx Service NVRAM Failure 951.xx Service NVRAM Failure 952.xx Service NVRAM Failure:n 953.xx Service NVRAM Failure 954.xx Service NVRAM Failure 955.xx Service Code CRC 956.00 Service System Board 956.01 Service... between controller and mirror • 950.30 through 951.60: mismatch between secure and controller Go to 15. • Error Correction Code (ECC) Failure: The source is a failing page indicated by Pn where n is powered on a controller with ROM or NAND flash and could occur ...
Service Manual
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...System self test failure during hardware programming. EEPROM Retention Error (write failure) Replace the controller board. Insufficient device space during initialization. Increment count failed due to authenticate a code partition. Signature verification Code failure to maximum value limit. See "Controller board ...on page 4-19. Invalid SP memory configuration. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware 959.02 Service...
...System self test failure during hardware programming. EEPROM Retention Error (write failure) Replace the controller board. Insufficient device space during initialization. Increment count failed due to authenticate a code partition. Signature verification Code failure to maximum value limit. See "Controller board ...on page 4-19. Invalid SP memory configuration. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 957.xx Service System Board 958.xx Service NAND Failure 959.01 Service Invalid Firmware 959.02 Service...
Service Manual
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.... The following : • Make sure you have downloaded the code in network or network card x. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx... Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card ...
.... The following : • Make sure you have downloaded the code in network or network card x. Replace the controller board. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 960.xx Service Memory Error 961.xx Service Memory Failure 962.xx Service Memory Failure 964.xx... Service Emulation Error 975.xx Service Standard Network or 975.xx Service Network Card ...
Service Manual
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...8226; Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990.xx ...specified device has detected an equipment check in the specified device, but the device is experiencing unreliable communications with the specified device. This error message indicates that an equipment check condition has occurred in its controller board. Note: can be one of the following : •...
...8226; Tray 2. Note: can be one of the following : • Duplex unit. • Tray 2. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code 980.xx Service Comm. 981.xx Service Comm. 982.xx Service Comm. 983.xx Service Comm. 984.xx Service Comm. 990.xx ...specified device has detected an equipment check in the specified device, but the device is experiencing unreliable communications with the specified device. This error message indicates that an equipment check condition has occurred in its controller board. Note: can be one of the following : •...
Service Manual
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This error code indicates a mismatch between the memory on the operator panel assembly and the one on page 4-45. Problem resolved. 5025-2xx, 4xx 936.xx, 937.xx-...
This error code indicates a mismatch between the memory on the operator panel assembly and the one on page 4-45. Problem resolved. 5025-2xx, 4xx 936.xx, 937.xx-...
Service Manual
Page 85
Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and ... cable damaged? Check the cable at JMIRR1: removal" on , and then wait until the Replace the controller board Replace the printhead. See printer posts an error. JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? 5025-2xx, 4xx Printhead service check This service check includes the following...
Using a voltmeter, check See "Controller board "Printhead removal" on the following errors: Error code 106.xx 107.xx 108.xx 109.xx Color Yellow Cyan Magenta Black Step Questions / actions Yes No 1 Turn the printer off, and ... cable damaged? Check the cable at JMIRR1: removal" on , and then wait until the Replace the controller board Replace the printhead. See printer posts an error. JMIRR1 Pin Volt. (V dc) 1 5 2 3.3 3 5 4 GND 5 24 Are the values approximately correct? 5025-2xx, 4xx Printhead service check This service check includes the following...
Service Manual
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..., and press Select ( ). Select Menu Settings Page, and press Select ( ). If an error occurs after the log is full, the oldest error is automatically returned to TPS Setup. As many error codes display as fit on the printer. Press to view additional error codes. Resetting appears. Press or to view additional details. Select Reset Color Cal...
..., and press Select ( ). Select Menu Settings Page, and press Select ( ). If an error occurs after the log is full, the oldest error is automatically returned to TPS Setup. As many error codes display as fit on the printer. Press to view additional error codes. Resetting appears. Press or to view additional details. Select Reset Color Cal...
Service Manual
Page 230
... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...
... Margin 3-14 duplex sensor locations 5-1 duplex unit parts catalog 7-2 E electrophotographic process (EP process) 3-33 Energy Conserve 3-26 engine setting 3-18 error codes 1xx service error codes 2-12 2xx paper jams 2-11 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory...