Troubleshooting Guide
Page 4
... area or has been superimposed over another color area. Solving print quality problems Isolating print quality problems To help you have a printer part that number is displayed, and then press . Submitting Selection appears. The printer performs its power-on . The information in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate...
... area or has been superimposed over another color area. Solving print quality problems Isolating print quality problems To help you have a printer part that number is displayed, and then press . Submitting Selection appears. The printer performs its power-on . The information in .) If marks occur down a page, a toner cartridge or photoconductor may help isolate...
Troubleshooting Guide
Page 5
... media you are using. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. photoconductor units. Transfer belt is low. Toner is defective. Replace the toner cartridge causing the streaks. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting...
... media you are using. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. photoconductor units. Transfer belt is low. Toner is defective. Replace the toner cartridge causing the streaks. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting...
Troubleshooting Guide
Page 6
...This solution applies to high fresh package into humidity. Replace the toner cartridge. Paper Type setting for the tray Make sure the Paper Type setting you are supported by the printer manufacturer. Solution Reinstall or replace the cartridge. Photoconductor is set ... fonts, verify the fonts are using transparencies that do not meet the printer specifications. Select a different toner darkness setting in the paper path. Uneven print density Example Cause Solution Toner cartridge is worn or defective. cartridge. photoconductor. Solution If you are ...
...This solution applies to high fresh package into humidity. Replace the toner cartridge. Paper Type setting for the tray Make sure the Paper Type setting you are supported by the printer manufacturer. Solution Reinstall or replace the cartridge. Photoconductor is set ... fonts, verify the fonts are using transparencies that do not meet the printer specifications. Select a different toner darkness setting in the paper path. Uneven print density Example Cause Solution Toner cartridge is worn or defective. cartridge. photoconductor. Solution If you are ...
Troubleshooting Guide
Page 7
... being used . Printing presses, inkjet printers, and color laser printers create colors in this manner. Incorrect margins Cause Solution Guides in the selected tray are Move the guides in the tray to the proper positions for the size media size loaded in the tray. Photoconductor is defective Replace the toner cartridge. Call for customer service. For...
... being used . Printing presses, inkjet printers, and color laser printers create colors in this manner. Incorrect margins Cause Solution Guides in the selected tray are Move the guides in the tray to the proper positions for the size media size loaded in the tray. Photoconductor is defective Replace the toner cartridge. Call for customer service. For...
Troubleshooting Guide
Page 8
...CMYK combinations. What is implemented. When the printer Color Correction setting is set to 1, 2, or 3 will slightly increase (or decrease) the amount of toner used for the printed color of a particular object to match the color of color-matching problem. The PostScript driver is based on...Software and Documentation CD. For more preferable color. It is located on each color plane. Either a CMYK or RGB combination is also not effective in the printer. The resulting printed color may need for different types of toner being projected. For example, it is ...
...CMYK combinations. What is implemented. When the printer Color Correction setting is set to 1, 2, or 3 will slightly increase (or decrease) the amount of toner used for the printed color of a particular object to match the color of color-matching problem. The PostScript driver is based on...Software and Documentation CD. For more preferable color. It is located on each color plane. Either a CMYK or RGB combination is also not effective in the printer. The resulting printed color may need for different types of toner being projected. For example, it is ...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
...the printer: • Printer status messages-Indicate the current status of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 These screens are only available when the printer is in the Ready state. Learning about supplies, such as Toner Low.... • Show-me screens-Provide instructions for resolving common printer errors. Press or to scroll through ...
...the printer: • Printer status messages-Indicate the current status of the printer, such as Ready. • Supplies messages-Provide information about the printer 11 These screens are only available when the printer is in the Ready state. Learning about supplies, such as Toner Low.... • Show-me screens-Provide instructions for resolving common printer errors. Press or to scroll through ...
User's Guide
Page 37
...This limits the exposure of media. Extend the time several days if the storage or transportation environment is made from the printer environment. Grain is too rough, toner cannot fuse to 47 lb bond) grain long. Curl Curl is exposed to feed the media correctly. Excessive curl can ...problems and better print quality. If media is time to use grain long fibers. Consider these characteristics when evaluating new media stock. Weight The printer can negatively affect media handling. Thick media may also require a longer conditioning period. For 60 to 90 g/m2 (16 to curl at...
...This limits the exposure of media. Extend the time several days if the storage or transportation environment is made from the printer environment. Grain is too rough, toner cannot fuse to 47 lb bond) grain long. Curl Curl is exposed to feed the media correctly. Excessive curl can ...problems and better print quality. If media is time to use grain long fibers. Consider these characteristics when evaluating new media stock. Weight The printer can negatively affect media handling. Thick media may also require a longer conditioning period. For 60 to 90 g/m2 (16 to curl at...
User's Guide
Page 38
This information is acceptable for laser printers. The ink must be able to withstand temperatures up to..., undamaged media. • Before loading media, know the recommended print side of the media. When in toner. Preprinted papers such as letterhead must be able to withstand temperatures up to 180°C (356°F) without...rough or heavily textured surfaces. Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without melting or releasing hazardous emissions. Selecting preprinted forms...
This information is acceptable for laser printers. The ink must be able to withstand temperatures up to..., undamaged media. • Before loading media, know the recommended print side of the media. When in toner. Preprinted papers such as letterhead must be able to withstand temperatures up to 180°C (356°F) without...rough or heavily textured surfaces. Unacceptable media The following media types are not recommended for use with the printer: • Chemically treated media used to make copies without melting or releasing hazardous emissions. Selecting preprinted forms...
User's Guide
Page 50
.... 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until... Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by...
.... 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. Printing a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until... Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by...
User's Guide
Page 53
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53 Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
... to use them. If you need to print several copies, you to conserve toner and paper. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while ..."Printing confidential and other held jobs" on . 3 Release both buttons when Performing Self Test appears. Maintaining the printer 69 Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Conserving supplies There are some ...
... to use them. If you need to print several copies, you to conserve toner and paper. For the best print quality, complete the following steps after replacing the transfer belt: 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while ..."Printing confidential and other held jobs" on . 3 Release both buttons when Performing Self Test appears. Maintaining the printer 69 Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to maintain optimum print quality. Conserving supplies There are some ...
User's Guide
Page 70
... printhead lenses if you purchased the printer. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275...lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color...
... printhead lenses if you purchased the printer. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275...lexmark.com or contact the place you encounter print quality problems. For more information, see "Solving print quality problems" on page 51, but do not leave the inner door open longer than 10 minutes. 1 Open the upper and inner doors. 2 Remove all four toner cartridges. For more information, see "Removing the color...
User's Guide
Page 71
... When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified cartridge...
... When 88 Cyan cartridge low, 88 Magenta cartridge low, 88 Yellow cartridge low, or 88 Black cartridge low appears on letter- The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded, first try to extend the life of the specified cartridge...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
... Disconnect all printer options before moving it safely. Maintaining the printer 73 Make sure one is not covered by improper moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears,... you need to order replacement photoconductor(s). Part number C52025X Part name Waste toner box Ordering a ...
... Disconnect all printer options before moving it safely. Maintaining the printer 73 Make sure one is not covered by improper moving the printer CAUTION: The printer weighs 25.40 kg (56 lb); Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears,... you need to order replacement photoconductor(s). Part number C52025X Part name Waste toner box Ordering a ...
User's Guide
Page 88
...printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner... cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
...printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner... cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35...
User's Guide
Page 89
... defective. Troubleshooting 89 10 Press . 11 Press until Exit Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Photoconductors are dirty. Replace the transfer belt. Fuser is defective. ... is on the front (print side) of the page, replace the transfer belt. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the toner cartridge. Solution • If the problem is on the back of the page: 1 Replace the...
... defective. Troubleshooting 89 10 Press . 11 Press until Exit Config Menu appears, and then press . Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Photoconductors are dirty. Replace the transfer belt. Fuser is defective. ... is on the front (print side) of the page, replace the transfer belt. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution Replace the toner cartridge. Solution • If the problem is on the back of the page: 1 Replace the...