Troubleshooting Guide
Page 4
... press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The pages are formatted. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace...The information in .) If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Solving print quality problems Isolating print quality problems To help you have a printer part that number is turned off . 2 From the control panel...
... press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The pages are formatted. Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace...The information in .) If marks occur down a page, a toner cartridge or photoconductor may have not resolved the issue, adjust the color alignment again. Solving print quality problems Isolating print quality problems To help you have a printer part that number is turned off . 2 From the control panel...
Troubleshooting Guide
Page 5
.... Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the front (print side) of the page, replace the transfer belt. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is on the back of the page: 1 Replace the toner cartridge(s) causing the...
.... Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Solution • If the problem is on the front (print side) of the page, replace the transfer belt. Light colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is on the back of the page: 1 Replace the toner cartridge(s) causing the...
Troubleshooting Guide
Page 6
... or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Photoconductor is worn or defective. Gray background Example Cause Solution Toner darkness setting is Replace the toner defective. Uneven print density Example Cause Solution Toner cartridge is too dark. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast...
... or defective. Use only transparencies recommended by the printer, the host computer, and the software application. Photoconductor is worn or defective. Gray background Example Cause Solution Toner darkness setting is Replace the toner defective. Uneven print density Example Cause Solution Toner cartridge is too dark. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast...
Troubleshooting Guide
Page 7
...the set for customer service. For example, you loaded a different size paper in a tray. Solid color pages Cause Photoconductor is RGB color? Toner specks Cause Toner cartridges are Move the guides in the tray to match the media in the tray. • Specify the ...using. or empty. Toner rubs off Cause Solution Specialty media is color specified in a document to be added together in various amounts to the proper positions for customer service. Replace the fuser. Printing presses, inkjet printers, and color laser printers create colors in this manner. ...
...the set for customer service. For example, you loaded a different size paper in a tray. Solid color pages Cause Photoconductor is RGB color? Toner specks Cause Toner cartridges are Move the guides in the tray to match the media in the tray. • Specify the ...using. or empty. Toner rubs off Cause Solution Specialty media is color specified in a document to be added together in various amounts to the proper positions for customer service. Replace the fuser. Printing presses, inkjet printers, and color laser printers create colors in this manner. ...
User's Guide
Page 5
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out.
User's Guide
Page 69
...of supplies A message appears on page 45. Store supplies right side up in the address bar of the toner cartridges. Do not expose supplies to use them. Maintaining the printer 69 Storing supplies Choose a cool, clean storage area for a listing of menus and supply status messages. ...8226; The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print several copies, you to maintain optimum print quality...
...of supplies A message appears on page 45. Store supplies right side up in the address bar of the toner cartridges. Do not expose supplies to use them. Maintaining the printer 69 Storing supplies Choose a cool, clean storage area for a listing of menus and supply status messages. ...8226; The IP address of a network printer-Type the IP address of a network printer in their original packing until Color Alignment appears, and then press . 5 Press again to print several copies, you to maintain optimum print quality...
User's Guide
Page 70
... four toner cartridges. Maintaining the printer 70 Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . In other countries or regions, visit the Lexmark Web Site...color supplies" on page 87. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges...
... four toner cartridges. Maintaining the printer 70 Submitting Selection appears. 9 Repeat steps 6 through 8 to align sets A through L. 10 Press . 11 Press until Exit Config Menu appears, and then press . In other countries or regions, visit the Lexmark Web Site...color supplies" on page 87. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges...
User's Guide
Page 71
... Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges...
... Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges...
User's Guide
Page 72
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
User's Guide
Page 88
...the color alignment again. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge ...occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while ...
...the color alignment again. The printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge ...occur down the page repeatedly in all Replace the fuser if the defects occur every colors, the fuser may be defective. 116.2 mm (4.58 in.). Adjusting the color alignment 1 Make sure the printer is turned off. 2 From the control panel, press and hold and while ...
User's Guide
Page 89
... belt. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead lenses are defective. Photoconductors are dirty. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE...
... belt. Clean the printhead lenses. Solution Replace the toner cartridge. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Printhead lenses are defective. Photoconductors are dirty. Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE...
User's Guide
Page 90
... used does not meet the printer specifications. • Load media from media. Transfer belt is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you load in the Quality menu. Replace the transfer belt. Replace the toner cartridge causing the streaks. Toner cartridge is stiff, try feeding...
... used does not meet the printer specifications. • Load media from media. Transfer belt is not damp. • Make sure the Paper Type and Paper Weight settings match the type of media you load in the Quality menu. Replace the transfer belt. Replace the toner cartridge causing the streaks. Toner cartridge is stiff, try feeding...
User's Guide
Page 91
... poor Cause Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. into the paper tray. Replace the toner cartridge. Transparency print quality is in the paper path. Transfer belt is worn or defective. Photoconductor is worn or defective. Troubleshooting 91 Avoid textured media with...
... poor Cause Solution You are using transparencies that do not meet Make sure the Paper Type and the printer specifications. into the paper tray. Replace the toner cartridge. Transparency print quality is in the paper path. Transfer belt is worn or defective. Photoconductor is worn or defective. Troubleshooting 91 Avoid textured media with...
User's Guide
Page 92
... setting is defective. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is too dark. Replace the photoconductor. Solution Replace the toner cartridge. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper...
... setting is defective. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is too dark. Replace the photoconductor. Solution Replace the toner cartridge. Solution If you are using downloaded fonts, verify the fonts are supported by the printer, the host computer, and the software application. Solution • Make sure the Paper...
User's Guide
Page 93
... to the proper positions for the size than what is loaded in the tray. Blank pages Cause Toner is installed incorrectly. Printer requires servicing. Replace the photoconductor. Solid color pages Solution • Remove the toner cartridge from the printer. For example, you inserted A4-size paper into the selected tray but did not set to Off...
... to the proper positions for the size than what is loaded in the tray. Blank pages Cause Toner is installed incorrectly. Printer requires servicing. Replace the photoconductor. Solid color pages Solution • Remove the toner cartridge from the printer. For example, you inserted A4-size paper into the selected tray but did not set to Off...
User's Guide
Page 94
...printer. Call for the type of media being used . Make sure the correct Media Type is wrong Change the Paper Weight from Normal to Rough. If for the type of paper or specialty media you use it. necessary, change Paper Texture from Normal to Heavy. Toner specks Cause Toner cartridges... are using. are worn or defective. The Paper Weight setting in the media path. Toner is worn or defective. Troubleshooting 94 Replace the fuser. Cause Solution...
...printer. Call for the type of media being used . Make sure the correct Media Type is wrong Change the Paper Weight from Normal to Rough. If for the type of paper or specialty media you use it. necessary, change Paper Texture from Normal to Heavy. Toner specks Cause Toner cartridges... are using. are worn or defective. The Paper Weight setting in the media path. Toner is worn or defective. Troubleshooting 94 Replace the fuser. Cause Solution...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
User's Guide
Page 110
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...