Troubleshooting Guide
Page 4
... mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. For more information about installing supplies, see "Adjusting the color alignment" on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press ....appears. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then ...
... mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. For more information about installing supplies, see "Adjusting the color alignment" on sequence, and then CONFIG MENU appears. 4 Press . 5 Press until Color Alignment appears, and then press again to Off. 1 Press ....appears. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off . 2 From the control panel, press and hold turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Prt Quality Pgs appears, and then ...
Troubleshooting Guide
Page 5
... . 11 Press until Exit Config Menu appears, and then press . Toner is defective. 9 Repeat steps 6 through 8 to print. Replace the color cartridge causing the line. Transfer belt is low. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the toner cartridge. Replace the transfer belt. Printhead lenses are Replace the defective. The...
... . 11 Press until Exit Config Menu appears, and then press . Toner is defective. 9 Repeat steps 6 through 8 to print. Replace the color cartridge causing the line. Transfer belt is low. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the toner cartridge. Replace the transfer belt. Printhead lenses are Replace the defective. The...
Troubleshooting Guide
Page 6
.... Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. cartridge. Photoconductor is Replace the toner defective. Solution If you are supported by the printer manufacturer. The media being used does not meet the printer specifications. Avoid textured media with rough finishes. Fuser is defective. Toner cartridge is worn or defective. Use only transparencies...
.... Uneven print density Example Cause Solution Toner cartridge is Replace the worn or defective. cartridge. Photoconductor is Replace the toner defective. Solution If you are supported by the printer manufacturer. The media being used does not meet the printer specifications. Avoid textured media with rough finishes. Fuser is defective. Toner cartridge is worn or defective. Use only transparencies...
Troubleshooting Guide
Page 7
... red and green can be printed? What is defective Replace the toner cartridge. Printing presses, inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. There could be added together in various amounts to produce a...setting in the Paper Menu is low. • Remove the toner cartridge from Normal to match the paper or specialty media loaded in the printer. Televisions and computer monitors create colors in this manner. loaded. Call for the size media size ...
... red and green can be printed? What is defective Replace the toner cartridge. Printing presses, inkjet printers, and color laser printers create colors in this manner. Software programs typically specify document color using media meet the printer specifications. There could be added together in various amounts to produce a...setting in the Paper Menu is low. • Remove the toner cartridge from Normal to match the paper or specialty media loaded in the printer. Televisions and computer monitors create colors in this manner. loaded. Call for the size media size ...
User's Guide
Page 5
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
... of supplies...69 Conserving supplies...69 Aligning the toner cartridges...69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting...
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
...Color Alignment appears, and then press . 5 Press again to print several copies, you can change from the control panel that you can conserve supplies by printing the first copy and checking it for the printer supplies. Maintaining the printer Periodically, certain tasks are ready to use them. Aligning the toner cartridges... above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of the toner cartridges. Maintaining the printer 69 If you need to print the alignment page. Supply status is required. For the best print quality, complete...
...Color Alignment appears, and then press . 5 Press again to print several copies, you can change from the control panel that you can conserve supplies by printing the first copy and checking it for the printer supplies. Maintaining the printer Periodically, certain tasks are ready to use them. Aligning the toner cartridges... above 80% • Salty air • Corrosive gases • Heavy dust Checking the status of the toner cartridges. Maintaining the printer 69 If you need to print the alignment page. Supply status is required. For the best print quality, complete...
User's Guide
Page 70
...photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. For more information, see "Removing the color supplies" on page 87. Resetting the Printer appears briefly, followed by a clock, and then ...printer. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. In other countries or regions, visit the Lexmark...
...photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. For more information, see "Removing the color supplies" on page 87. Resetting the Printer appears briefly, followed by a clock, and then ...printer. Maintaining the printer 70 Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. In other countries or regions, visit the Lexmark...
User's Guide
Page 71
... Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges...
... Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield Toner Cartridge C5342YX C534 Cyan High Yield Return Program Toner Cartridge C5240CH C532, C534 Magenta High Yield Return Program C5240MH Toner Cartridge C532, C534 Yellow High Yield Return Program C5240YH Toner Cartridge C532, C534 Black High Yield Return Program Toner Cartridge C5240KH C534 Maintaining the printer 71 The recommended toner cartridges...
User's Guide
Page 72
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
... Program Toner Cartridge C5220MS Yellow Return Program Toner Cartridge C5220YS Black Return Program Toner Cartridge C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532...
User's Guide
Page 88
... color alignment 1 Make sure the printer is displayed, and then press . For more information about installing supplies, see "Adjusting the color alignment" on the Software and Documentation CD. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge...
... color alignment 1 Make sure the printer is displayed, and then press . For more information about installing supplies, see "Adjusting the color alignment" on the Software and Documentation CD. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge...
User's Guide
Page 89
.... Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Photoconductors may be defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Solution Replace the toner cartridge. Replace ...the photoconductor units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Transfer belt is defective. Printhead lenses are defective. Resetting the Printer appears briefly...
.... Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective, empty, or worn. Photoconductors may be defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Solution Replace the toner cartridge. Replace ...the photoconductor units. 10 Press . 11 Press until Exit Config Menu appears, and then press . Transfer belt is defective. Printhead lenses are defective. Resetting the Printer appears briefly...
User's Guide
Page 90
...applies to Windows users only. • Adjust the color quality settings in the trays is defective. Turn Color Saver off. Replace the toner cartridge causing the streaks. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is...Solution Toner is smeared before sending the job to print. Toner cartridge is defective. Toner cartridge is defective or worn. Replace the transfer belt. Replace the toner cartridge. Troubleshooting 90 Color Saver is low. Toner is On. The media being used does not meet the printer ...
...applies to Windows users only. • Adjust the color quality settings in the trays is defective. Turn Color Saver off. Replace the toner cartridge causing the streaks. Print is too light Cause Solution Toner Darkness setting is too light, RGB Brightness setting is...Solution Toner is smeared before sending the job to print. Toner cartridge is defective. Toner cartridge is defective or worn. Replace the transfer belt. Replace the toner cartridge. Troubleshooting 90 Color Saver is low. Toner is On. The media being used does not meet the printer ...
User's Guide
Page 91
...meet the printer Use only transparencies recommended by the printer specifications. Replace the photoconductor. Replace the fuser. manufacturer. Solution Reinstall or replace the cartridge. Transparency. Toner fog or background shading appears on the page Cause Toner cartridge is in the paper path. Toner is ... to Make sure the Paper Type setting is worn or defective. Replace the fuser. Troubleshooting 91 Replace the toner cartridge. Transparency print quality is poor Cause Solution You are using . Paper Weight settings match the type of media...
...meet the printer Use only transparencies recommended by the printer specifications. Replace the photoconductor. Replace the fuser. manufacturer. Solution Reinstall or replace the cartridge. Transparency. Toner fog or background shading appears on the page Cause Toner cartridge is in the paper path. Toner is ... to Make sure the Paper Type setting is worn or defective. Replace the fuser. Troubleshooting 91 Replace the toner cartridge. Transparency print quality is poor Cause Solution You are using . Paper Weight settings match the type of media...
User's Guide
Page 92
...printer, the host computer, and the software application. Ghost images Example Cause The photoconductors are not functioning properly. Characters have jagged or uneven edges Cause Downloaded font is worn or defective. Photoconductor is not supported. Replace the photoconductor. Replace the toner cartridge.... ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Troubleshooting 92 Toner is defective. Solution • Make sure the Paper ...
...printer, the host computer, and the software application. Ghost images Example Cause The photoconductors are not functioning properly. Characters have jagged or uneven edges Cause Downloaded font is worn or defective. Photoconductor is not supported. Replace the photoconductor. Replace the toner cartridge.... ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is low. Troubleshooting 92 Toner is defective. Solution • Make sure the Paper ...
User's Guide
Page 93
...size loaded in the tray. Troubleshooting 93 size loaded. Blank pages Cause Toner is defective or empty. Replace the toner cartridge. Solid color pages Solution • Remove the toner cartridge from the printer. Incorrect margins Cause Solution Guides in the selected tray are set for ... then reinstall it. • Install a new toner cartridge. Replace the photoconductor. The media being used does not meet the printer specifications. Make sure you loaded a different size paper in the tray. Toner cartridge is low. Clipped images Cause Solution Guides in the...
...size loaded in the tray. Troubleshooting 93 size loaded. Blank pages Cause Toner is defective or empty. Replace the toner cartridge. Solid color pages Solution • Remove the toner cartridge from the printer. Incorrect margins Cause Solution Guides in the selected tray are set for ... then reinstall it. • Install a new toner cartridge. Replace the photoconductor. The media being used does not meet the printer specifications. Make sure you loaded a different size paper in the tray. Toner cartridge is low. Clipped images Cause Solution Guides in the...
User's Guide
Page 94
.... • Load paper from a fresh package. • Store paper in its original wrapper until you match the paper or specialty media loaded in the printer. Toner is selected. Make sure the correct Media Type is in the Paper Menu is worn or defective. Replace the fuser. Troubleshooting 94 Call for the...Texture from Normal to Rough. The fuser is wrong Change the Paper Weight from Normal to Heavy. The Paper Weight setting in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. If for customer service. are worn or defective...
.... • Load paper from a fresh package. • Store paper in its original wrapper until you match the paper or specialty media loaded in the printer. Toner is selected. Make sure the correct Media Type is in the Paper Menu is worn or defective. Replace the fuser. Troubleshooting 94 Call for the...Texture from Normal to Rough. The fuser is wrong Change the Paper Weight from Normal to Heavy. The Paper Weight setting in the media path. Toner rubs off Solution Replace the defective or worn toner cartridges. If for customer service. are worn or defective...
User's Guide
Page 108
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
Index Numerics 550-sheet drawer installing 14 802.1x authentication 80 A aligning toner cartridges 69 attaching cables 26 B black-only printing 51 brightness, adjusting 75 buttons, control panel Back 11 Menu 11 navigation 11 numeric keypad 11 Select 11 ... 56 from the control panel 55 from Windows desktop 55 from Windows taskbar 55 card stock guidelines 40 loading 30 checking an unresponsive printer 82 cleaning printhead lenses 70 color printing 54 confidential jobs modifying print settings 79 Confidential print jobs 45 printing from Macintosh 46 printing from Windows 46 conserving supplies...
User's Guide
Page 109
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
...22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting... interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print...
User's Guide
Page 110
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...
...reinstalling access cover 25 T toner cartridges aligning 69 ordering 71 removing 51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk ... 87 repeating defects 88 skewed print 93 solid color pages 93 streaked horizontal lines 89 streaked vertical lines 90 toner fog or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared ...