Troubleshooting Guide
Page 1
...is blank or displays only diamonds Cause Solution Printer self test failed. For more information about installing a network printer, click View User's Guide and Documentation on . Error message about 10 seconds, and then turn the printer back on the Software and Documentation CD. ...have properly installed the print server and configured the printer for network printing. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Press to return the printer to receive data. Solving printing problems Multiple-language ...
...is blank or displays only diamonds Cause Solution Printer self test failed. For more information about installing a network printer, click View User's Guide and Documentation on . Error message about 10 seconds, and then turn the printer back on the Software and Documentation CD. ...have properly installed the print server and configured the printer for network printing. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Press to return the printer to receive data. Solving printing problems Multiple-language ...
Troubleshooting Guide
Page 2
...size of fonts, the number and complexity of images, and the number of pages in the the tray. The Lexmark Status Messenger informs you installed the Lexmark Status Messenger with Windows NT or Windows 2000. If you when there are set Collate to exit Hex Trace mode... not set for the correct media size. • Make sure the Paper Size and Paper Type are errors requiring printer intervention. Printer does not have enough Add printer memory or an optional memory. Unexpected page breaks occur Cause Job has timed out. Job takes longer than expected to Off: 1 From the control ...
...size of fonts, the number and complexity of images, and the number of pages in the the tray. The Lexmark Status Messenger informs you installed the Lexmark Status Messenger with Windows NT or Windows 2000. If you when there are set Collate to exit Hex Trace mode... not set for the correct media size. • Make sure the Paper Size and Paper Type are errors requiring printer intervention. Printer does not have enough Add printer memory or an optional memory. Unexpected page breaks occur Cause Job has timed out. Job takes longer than expected to Off: 1 From the control ...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 ...Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about reading USB drive appears 82 Jobs do not print ...83 ...Memory card...86 USB/parallel interface card...86 Solving paper feed problems...86 Paper frequently jams...86 Paper jam message remains after jam is cleared 87 Page that jammed does not reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color...
User's Guide
Page 82
... supported. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Once you want to the printer and the host computer, print server, option, or other network device. Error message about 10 seconds, and then turn the printer off and then back on. Troubleshooting Checking an unresponsive...
... supported. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Once you want to the printer and the host computer, print server, option, or other network device. Error message about 10 seconds, and then turn the printer off and then back on. Troubleshooting Checking an unresponsive...
User's Guide
Page 83
... the tray. Printer has insufficient memory. Make sure Ready or Power Saver appears on the Software and Documentation CD. the printer for network printing. Delete the job. Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. Confidential ...is full. Internal print server is not set up additional printer memory by scrolling through the list of held jobs do not print Cause Solution Printer is not connected properly. Jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part...
... the tray. Printer has insufficient memory. Make sure Ready or Power Saver appears on the Software and Documentation CD. the printer for network printing. Delete the job. Remove the stack of the printer software are also available on the Lexmark Web site at www.lexmark.com. Confidential ...is full. Internal print server is not set up additional printer memory by scrolling through the list of held jobs do not print Cause Solution Printer is not connected properly. Jobs do not print Cause Solution Formatting error has occurred. • Print the job. (Only part...
User's Guide
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...51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows only ...or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 U USB connector 26 USB ...
...51 transfer belt ordering 72 transparencies guidelines 39 loading 30 tray linking 36 troubleshooting checking an unresponsive printer 82 contacting Customer Support 100 error reading USB drive 82 FAQ about color printing 97 hard disk with adapter 86 troubleshooting, display display is blank 82 display shows only ...or background shading 91 toner rubs off 94 toner specks 94 uneven print density 92 troubleshooting, printer options drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 U USB connector 26 USB ...
Menus and Messages Guide
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...; Off is the default setting. Off Sets the storage location for downloads RAM Notes: Flash • Storing downloads in flash memory or on the printer hard disk even when the printer is turned off. • RAM is the default setting. • Storing downloads in RAM is the default setting. Downloads ...print errors, the print time, the job size in black and white only On Note: Off is needed. It should not be Read/Write or Write protected. Specifies whether or not to retain the downloads only until memory is the default setting. This setting has no effect on the printer ...
...; Off is the default setting. Off Sets the storage location for downloads RAM Notes: Flash • Storing downloads in flash memory or on the printer hard disk even when the printer is turned off. • RAM is the default setting. • Storing downloads in RAM is the default setting. Downloads ...print errors, the print time, the job size in black and white only On Note: Off is needed. It should not be Read/Write or Write protected. Specifies whether or not to retain the downloads only until memory is the default setting. This setting has no effect on the printer ...
Menus and Messages Guide
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...; All shows all fonts resident in the printer. The font source abbreviation is the default setting. • A formatted flash memory option card or printer hard disk must not be set of low-resolution On images and smooths their color transitions Off Notes: • Off is the...; Flash and Disk settings show all fonts available to 100%. • The flash memory option or printer hard disk cannot be installed in resolution. PostScript menu Menu item Print PS Error Font Priority Image Smoothing PCL Emul menu Description Settings Prints a page containing the PostScript...
...; All shows all fonts resident in the printer. The font source abbreviation is the default setting. • A formatted flash memory option card or printer hard disk must not be set of low-resolution On images and smooths their color transitions Off Notes: • Off is the...; Flash and Disk settings show all fonts available to 100%. • The flash memory option or printer hard disk cannot be installed in resolution. PostScript menu Menu item Print PS Error Font Priority Image Smoothing PCL Emul menu Description Settings Prints a page containing the PostScript...
Menus and Messages Guide
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... busy receiving, processing, or printing data. Wait for the message to clear. Clearing job accounting statistics The printer is defragmenting the flash memory to clear the message. Close the upper and lower doors to reclaim storage space occupied by deleted resources. Wait for...; Press until Use Current appears, then press to print on the disk. Wait for the message to adjust colors. Close upper door. Copies Enter the desired number of status and error messages Activating Menu Changes The printer is performing a calibration operation to clear. Warning: Do not turn the...
... busy receiving, processing, or printing data. Wait for the message to clear. Clearing job accounting statistics The printer is defragmenting the flash memory to clear the message. Close the upper and lower doors to reclaim storage space occupied by deleted resources. Wait for...; Press until Use Current appears, then press to print on the disk. Wait for the message to adjust colors. Close upper door. Copies Enter the desired number of status and error messages Activating Menu Changes The printer is performing a calibration operation to clear. Warning: Do not turn the...
Menus and Messages Guide
Page 49
...to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. 35 Insufficient memory to support Resource Save feature • Press until Continue appears, then press to disable Resource Save and ... continue printing. 50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install additional printer memory. When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job • Press...
...to stop the defragment operation and continue printing. • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. 35 Insufficient memory to support Resource Save feature • Press until Continue appears, then press to disable Resource Save and ... continue printing. 50 PPDS font error • Press until Continue appears, then press • Cancel the current print job. • Install additional printer memory. When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job • Press...
Menus and Messages Guide
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.... 3 Remove the unsupported optional interface card or internal print server from the printer system board. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set...until Continue appears, then press to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. Downloaded fonts and macros not previously stored in flash memory are set to Disabled. 50 For information about...
.... 3 Remove the unsupported optional interface card or internal print server from the printer system board. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error • Check that the serial cable is connected correctly and is not set...until Continue appears, then press to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. Downloaded fonts and macros not previously stored in flash memory are set to Disabled. 50 For information about...
Menus and Messages Guide
Page 51
... Disabled. 58 Too many flash options installed 1 Turn the printer power off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to clear the message and continue printing. The printer discards any operations that shipped with the replacement part. 51 ...to a properly grounded outlet. 5 Turn the printer power back on the hard disk. • Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press • Format the disk. If the error message remains, the hard disk may be defective and ...
... Disabled. 58 Too many flash options installed 1 Turn the printer power off. 2 Unplug the power cord from the wall outlet. 3 Remove the excess flash memory. 4 Connect the power cord to clear the message and continue printing. The printer discards any operations that shipped with the replacement part. 51 ...to a properly grounded outlet. 5 Turn the printer power back on the hard disk. • Install a larger hard disk. 63 Unformatted disk • Press until Continue appears, and then press • Format the disk. If the error message remains, the hard disk may be defective and ...
Menus and Messages Guide
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... PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48... 32 Replace unsupported cartridge 48 34 Incorrect media 48 34 Short Paper 48 35 Insufficient memory to support Resource Save feature 49 37 Insufficient memory for Flash Memory Defragment operation 49 37 Insufficient memory...
... PDF menu 27 PostScript menu 28 Power Saver 46 Print Directory menu 15 Print Fonts menu 14 Printer locked, enter PIN 46 printer messages 1565 Emulation error, load emulation option 48 200-250.yy Paper jam 52 31.72 Missing or Defective Cartridge 48... 32 Replace unsupported cartridge 48 34 Incorrect media 48 34 Short Paper 48 35 Insufficient memory to support Resource Save feature 49 37 Insufficient memory for Flash Memory Defragment operation 49 37 Insufficient memory...
Menus and Messages Guide
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... 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software error 50 54 Serial option error 50 54 Standard network software error 50 55 Unsupported option in slot 50 56 Parallel port disabled 50 56 serial port ...disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held...
... 51 Defective flash detected 50 52 Not enough free space in flash memory for resources 50 53 Unformatted flash detected 50 54 Network software error 50 54 Serial option error 50 54 Standard network software error 50 55 Unsupported option in slot 50 56 Parallel port disabled 50 56 serial port ...disk 46 Programming flash 46 Programming system code 46 Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 Serial 47 Setup Required 47 Some held...
Technical Reference
Page 5
... Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on Flash...
... Parameters 4-63 User Parameters 4-63 System Parameters 4-66 Device Parameters 4-72 Status and Error Messages 4-93 Tagged Binary Not Active 4-93 Tagged Binary Active 4-93 Status Messages 4-94 Switching Languages 5-1 SmartSwitch ...5-1 Setting SmartSwitch for Different Interfaces 5-2 Printer Job Language 5-2 Sniffing...5-3 Flash Memory and Disk 6-1 Resource Data Collection (Download Target 6-2 Storing Resources on Flash...
Technical Reference
Page 151
.... • LPARM:PCL is used with variables specific to PCL emulation. (See the tables "Common Variables for PCL Emulation" on page 3-48, and "Printer Unique Variables for Both Printer Languages" on page B-15. Syntax: @PJL DINQUIRE [command modifier:value] variable[] Response Syntax: @PJL DINQUIRE [command modifier:value] variable value where: [command modifier... default setting (NVRAM) of PJL variable to be instructed to send unsolicited status information back to the host computer when asynchronous events occur, such as a memory error or a paper jam.
.... • LPARM:PCL is used with variables specific to PCL emulation. (See the tables "Common Variables for PCL Emulation" on page 3-48, and "Printer Unique Variables for Both Printer Languages" on page B-15. Syntax: @PJL DINQUIRE [command modifier:value] variable[] Response Syntax: @PJL DINQUIRE [command modifier:value] variable value where: [command modifier... default setting (NVRAM) of PJL variable to be instructed to send unsolicited status information back to the host computer when asynchronous events occur, such as a memory error or a paper jam.
Technical Reference
Page 160
... Conditions Printer State Status Code Display String Online Status Intervention required: PPDS font error 30014 50 PPDS Font Error FALSE Intervention required: insufficient collation area 30016 37 Insufficient Collation Area FALSE Intervention required: insufficient defragment memory 30016 37 Insufficient Defrag Memory FALSE Intervention required: insufficient memory 30016 37 Insufficient Memory FALSE Intervention required: memory full 30016 38 Memory Full...
... Conditions Printer State Status Code Display String Online Status Intervention required: PPDS font error 30014 50 PPDS Font Error FALSE Intervention required: insufficient collation area 30016 37 Insufficient Collation Area FALSE Intervention required: insufficient defragment memory 30016 37 Insufficient Defrag Memory FALSE Intervention required: insufficient memory 30016 37 Insufficient Memory FALSE Intervention required: memory full 30016 38 Memory Full...
Technical Reference
Page 161
...Parallel Port Disabled FALSE Intervention required: parallel port disabled 30018 56 Parallel Port Disabled FALSE Intervention required: parallel port error 30018 56 Parallel Port x Disabled FALSE Intervention required: standard USB port disabled 30018 56 Standard USB Port Disabled ... Disk FALSE 1 x equals the number of the message. FALSE Intervention required: 30031 printer powered off deficient memory 30019 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient fax buffer 30026 55 Insufficient Fax Buffer FALSE Intervention required: standard...
...Parallel Port Disabled FALSE Intervention required: parallel port disabled 30018 56 Parallel Port Disabled FALSE Intervention required: parallel port error 30018 56 Parallel Port x Disabled FALSE Intervention required: standard USB port disabled 30018 56 Standard USB Port Disabled ... Disk FALSE 1 x equals the number of the message. FALSE Intervention required: 30031 printer powered off deficient memory 30019 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient fax buffer 30026 55 Insufficient Fax Buffer FALSE Intervention required: standard...
Technical Reference
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... Serial Port x Disabled FALSE Intervention required: serial option x error 30112 54 Serial Option x Error FALSE Intervention required: serial x fax connection lost 30112 54 ... 3-65 PJL Table 3-13: PJL Messages for Auto-Continuable Conditions (Continued) Printer State Status Code Display String Online Status Intervention required: unformatted disk 30036 63 Unformatted... Scheduled Maintenance FALSE Intervention required: resource save off deficient memory 30076 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient collation area 30076 37 Insufficient ...
... Serial Port x Disabled FALSE Intervention required: serial option x error 30112 54 Serial Option x Error FALSE Intervention required: serial x fax connection lost 30112 54 ... 3-65 PJL Table 3-13: PJL Messages for Auto-Continuable Conditions (Continued) Printer State Status Code Display String Online Status Intervention required: unformatted disk 30036 63 Unformatted... Scheduled Maintenance FALSE Intervention required: resource save off deficient memory 30076 35 Res Save Off Deficient Memory FALSE Intervention required: insufficient collation area 30076 37 Insufficient ...
Technical Reference
Page 213
... to update or create file Major change in systemdict. This operator is used. dismounts the specified device by callback Errors: invalidaccess, rangecheck, typecheck devdismount device devdismount - 4-18 PostScript Table 4-7: Unsuccessful devcontrol Parameter Error Codes Code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Meaning File... argument was passed No such device Invalid access to file requested Argument too large (filename, buffer) Invalid file descriptor or filename Catch all error or device error Unable to allocate memory for the specified device to false.
... to update or create file Major change in systemdict. This operator is used. dismounts the specified device by callback Errors: invalidaccess, rangecheck, typecheck devdismount device devdismount - 4-18 PostScript Table 4-7: Unsuccessful devcontrol Parameter Error Codes Code 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Meaning File... argument was passed No such device Invalid access to file requested Argument too large (filename, buffer) Invalid file descriptor or filename Catch all error or device error Unable to allocate memory for the specified device to false.